The Client is a leading global technology company that provides fast, easy and convenient transaction services to their customers through self-service ATMs. They help businesses around the world increase revenue, build loyalty, reach new customers and lower their costs of operations.

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Test Automation Helps
Global Leader in Transaction
Technologies Reduce
Time-to-Market by 65%
H:95pt
The Client is a leading global technology company that provides fast, easy and convenient
transaction services to their customers through self-service ATMs. They help businesses
around the world increase revenue, build loyalty, reach new customers and lower their
costs of operations.
About the Client
CASE STUDY
CCS-AN005-1215

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Key Requirement
The Client required help with Test Automation and also had a very aggressive ramp up need.
Technology Stack
Engagement Model
Fixed Bid with Onsite–Offshore mix
Java, Flex 3.6, Apache
Oracle 11i & 12g,
SQL Server 2005 & 2008
Types of Testing
Functional
Test Automation
Testing Tools
HP QC
HP QTP
Team Size and Duration
Team Size: Engagement started with 6 resources,
ramped to Peak team size of 15 and followed by 3
resources in the steady state
Duration: 5 Months
KNOWLEDGE MANAGEMENT AND RESOURCE RAMP UP
KEY
ENABLERS
Proactive Communication Cigniti Team
Project Team Cigniti Team
Resource Deployed
in the Project
Client Team Core Team
Account Management
Manage Multi Level Relationship
Generate & Sustain Business Value
Program Management Excellence
Knowledge Management
Knowledge Sharing Sessions
In house and Online Training
Project Specific Training
Flex Team
- Account Induction
- Business/Domain
Application Landscape
- Project Objectives
- Tools & Processes
{
{
{
{
Identification of resources
with right skills
Core team prepares
Project 101*
Identified resources shadow Core team
Flex team identified resources go
through Project 101 training program
Flex team ramps up as soon as
the ramp up demand occurs
Flex team ramps down
Core team hands over the automated suite
.....................................
.....................................

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Aggressive ramp up requirement to enable strategic roll out of ATM platform for a leading financial
institution.
Manual test cases were not up-to-date and contained many duplicates.
Test scripts were failing due to dynamic changes in object properties like Automation Indexes.
QTP was unable to identify few objects such as objects within Flex grids, Combo boxes, Flex lists, Tool
tips etc. due to delegate classes issues.
QTP Object spy was taking more time than expected, while trying to learn the properties of any object
and it’s child
Application response was very slow, resulting in sync issues
Key Business Challenges
Shortened time-to-market by 65% providing test automation kits to clients of the application thus
eliminating the need for manual validation of application in production environment.
Reduced maintenance cost and test cycle time of manual test by 25% cases by removing redundancy.
Reduced the test automation time by 15% with project 101 ramp up plan, which ensured that the team
productivity is upto the mark at the time of ramp up.
Key Benefits
Built a project 101 ramp up plan, adopted shadow technique to ramp up team and met aggressive
ramp up timelines
Reviewed existing 7000 TCs, eliminated redundancy and authored 1000 TCs, thus improving test
coverage. Built a test case indexing matrix and indexed the automation ready test cases.
Used descriptive programming to dynamically learn the objects by getting the child objects using QTP
methods, which solved the index issues.
Dynamically learnt and updated the objects to object repository, to overcome the object identification
issues.
Identified the required delegate classes and suggested the client development team for resolving the
issues.
Handled Event operation issues using the windows scripting language.
Solutions Provided

4. Cigniti Technologies Limited (BSE: 534758, www.cigniti.com), Global Leaders in Independent Software Testing (IST) Services, is
headquartered at Hyderabad, India. Cigniti’s 1800+ career testers are spread across US, UK, India, Australia, and Canada. Cigniti
is the world’s first IST Services Company to be appraised at CMMI-SVC v1.3, Maturity Level 5, and is also ISO 9001:2008 & ISO
27001:2013 certified. Cigniti’s test offerings include Quality Engineering, Advisory & Transformation, Next Generation Testing,
and Core Testing. Over the last decade, Cigniti has helped Enterprises and ISVs build quality software while improving
time-to-market and reducing cost of quality. Cigniti has translated its R&D into SMART Tools™ that accelerate testing and help
improve the quality of services delivered to clients. Cigniti has India's first of its kind Robotics Test Lab, a Mobile Cloud Test Lab
with HP & Experitest, a Cloud-enabled Performance Test Lab, and an IoT & Smart Meter Lab. Gartner has positioned Cigniti as a
Challenger in its Magic Quadrant for Application Testing Services Worldwide, 2015. Forrester cites Cigniti among the 9 services
firms and systems integrators working to enable Quality at Speed. NelsonHall ranks Cigniti Technologies as a Leader in Software
Testing NEAT Charts. Everest Group recognizes Cigniti as a Major Contender with a “Best in Class” rating for Buyer satisfaction in
the PEAK Matrix™ for Independent Testing Services, while Forbes recognizes Cigniti as Asia’s 200 best under-billion companies.
Cigniti has been awarded a place on the Crown Commercial Service latest G-Cloud 6 framework for providing Lot 4: Specialist
Cloud Services that will provide public sector enterprises better access to Cigniti's expertise. Cigniti is also a recipient of the
prestigious Frost and Sullivan Customer Value Leadership Award for Global Automated Software Testing Services category
consecutively in 2014 and 2015. Cigniti’s CSR initiative, Project Cignificance, aims to impact 1 million+ lives through education as
an enabler.
About Cigniti
www.cigniti.com | Unsolicited Distribution is Restricted. Copyright © 2015 - 16, Cigniti Technologies Ltd
Global Leaders in Independent Software Testing Services
US
Cigniti Inc.
433 E Las Colinas Blvd,
Suite 1300,
Irving, TX 75039
972.756.0622
India
Cigniti Technologies Ltd.
6th Floor, ORION Block, “The V” (Ascendas)
Plot #17 Software Units Layout
Madhapur, Hyderabad-500081
040-4038 2255
040-3070 2255
Australia
Cigniti Technologies (Australia) Pty Ltd
Sydney
Level 13, 135 King Street
Sydney, NSW 2000
+61 2 8973 7579
Canberra
Tower A, Level 5, 7 London Circuit
Canberra, ACT, 2601
+61 2 6169 4145
UK
Cigniti Technologies (UK) Limited
9 Devonshire Square
London
EC2M 4YF
+44 (0)20 36911385
Canada
Cigniti Inc
2425 Matheson Boulevard East,
7th floor, Suite 731
Mississauga, Ontario
L4W 5K4
647.951.5943
Melbourne
Level 28, 303 Collins Street
Melbourne, VIC 3000
+61 3 9678 9111
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