This document contains a performance review for a Target mobile associate named Christina. She received a perfect score of 17 out of 17 on her G.R.E.A.T. evaluation, indicating she genuinely helped a customer, was knowledgeable, and provided an overall positive experience. Customer feedback praised Christina for being informative, courteous, and seeming genuine in recommending the best phone, carrier, and plan to meet the customer's needs.

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G. R. E. A+ T.
Store ID: T1769 Total Points:
Location: Target G.R.E.A.T. Score:
Address: 400 MARSHALL RD, Superior, CO 80027
Shop Date/Time In: Thursday, 11/19/2015 - 03:10 PM Time Out:
Target Mobile Team Member: Christina
Description: Female, Brown hair
GUEST SATISFACTION
• Genuine interest in helping guest
• Knowledgeable
• Overall experience
FIRST IMPRESSION
• Department clean and organized
• In uniform
• Uniform in good condition
• Wore name tag
GREET & ENGAGE
• Greet Time (mins:secs)
• Acknowledged guest upon sight
• Introduced themselves
RELATE
• Asked questions to understand needs in new phone
• Asked questions to understand needs in new carrier/plan
EDUCATE
• Helped select a phone to meet guest's needs
• Helped select a carrier to meet guest's needs
• Mentioned ways to save money
ASK
• Asked for the sale
• Encouraged guest to return
THANK
• Thanked guest for their visit
• Guest would return to this team member
17 / 17
100%
Yes
Yes
0 : 02
03:51 PM
10
10
10
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
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Red Flag:
• Inappropriate or unprofessional behaviors observed in more detail:
Summary of questions:
• What could the Associate have done to show more of a genuine interest in helping you?
• Examples of where you feel the Associate could have benefited from more knowledge:
• Overall experience
• Why guest would or would not return to this team member
N/A
N/A
I appreciated the prompt, courteous and knowledgeable customer service I received from the associate.
The associate was informative, courteous and seemed genuine in her effort to provide and recommend the
best plan, carrier and phone to meet my needs.
N/A
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Summary of shopping experience:
I stepped into the Mobile Phone Department and noted the area was very neat, clean and organized. I saw
one Mobile associate working. She was well groomed, neat and presented a good image. Her name tag was
easy to read. She smiled, made eye contact and offered a greeting and assistance. I expressed interest in a
new phone. The mobile associate asked good questions about my current phone, use, and carrier. She
asked my reason for changing. The associate was knowledgeable as she went over the carriers that were
available through Target. She used the information posted and brochures about the carriers to explain the
differences. She was thorough and able to answer all questions. She talked with me about the style and type
of phone I preferred. She demonstrated phones that were on display. She promoted Target telling me about
the discount available through the Red Card. She asked if I would like to purchase the phone and plan today.
She remained friendly and upbeat when I declined. She asked me to provide contact information and come
back to Target last when I planned to purchase the phone. I would definitely have purchased a phone from
the associate.
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