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Social Media-integrated Collaboration Systems
July 09th 2015, ECSM 2015, Porto, Portugal
Christian Ochsenkühn, Institute of Information Systems, Hof University, Hof, Germany
for Business Use
2 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
5.
How we do
Business
Social Media
1.
Business
Social Media
done wrong
2.
Contacts
3.
Contents
4.
Communication
3 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Media Systems in Businesses
What they have:
• Intranet
• Emails, Calendar
• Document Management
• …
What they add:
• Blog
• Wiki
• Enterprise Social Network
RIGHT: Social Media-integrated collaboration systems
4 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Media-integrated Collaboration Systems
Social Media
Contacts
Contents
Communication
What we add:
as shown by
5 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contacts and People
What we have:
Groupware with
contact list and tasks
as shown by
activity stream
„friend“-connections
Visible and navigable
user networks
Users and their activities
in the foreground.
6 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
What we have:
Document Mgmt. System:
project proposals,
meeting minutes &
product presentations
What we add:
Wiki:
knowledge bases,
technical instructions &
FAQs
user feedback: comments
tagging & rating
activity stream
7 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
Knowledge Maturing Process Model [Schmidt et al. 2009]
individual
community
organizational
Support
the transitions
blog post
forum discussion
wiki page
document
8 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Communication
What we have:
Emails for…
…sharing documents
…discussions
…status updates
…availability requests
What we add:
Document Mgmt. System
Forum
MicroBlogging / Activity Stream
Shared Calendar / Presence
9 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
How we use Social Media in Businesses
Our Project:
Social Collaboration Hub
„Integrated social infrastructure
to effectively support
the knowledge-intensive collaboration
in companies.”
Using only Open Source software.
10 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Collaboration Hub (SCHub)
Portal: Liferay
Groupware: Open-Xchange
Documents (DMS): Nuxeo
Processes (BPMS): Camunda
+ SSO + Enterprise Search
► in the cloud
► or self-hosted
11 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Collaboration Hub - Architecture
monolithic
modular micro-service architecture:
each skill has own wiki page
with description
with list of tagged users
12 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contacts
Collaborative Skill Management
suggest skills for colleagues
confirm skills of colleagues
13 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
Idea Maturing:
Blog + Comments
Forum
Wiki Page
Document
14 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
discuss in forum
evolve on wiki page
15 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Communication
Activity Stream via Shindig
Open-Xchange Messenger (for text, audio & video)
Online via SSO presence “online“
session expires presence “offline“ or “away”
16 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
For the future
To do:
• BPMN Editor (bpmn.io)
• User Validation
• Cloud Infrastructure
• …
End: Sep 2016
Plans:
• Expand towards project management or resource planning
Sources
 Schmidt, Hinkelmann, Lev, Lindstadt, Maier, Riss (2009): Conceptual Foundations for a
Service-oriented Knowledge and Learning Archcitecture: Supporting Content, Process
and Ontology Maturing, in Networked Knowledge – Networked Media, Vol. 221, Springer
Berlin Heidelberg, pp. 79-94
Images:
Crystal ball image: Klaus Eppele, fotalia
Hochschule Hof
Alfons-Goppel-Platz 1
95028 Hof
mail@hof-university.de
www.hof-university.de
Phone +49 9281 409-3000
Fax +49 9281 409-4000
Thank you for your attention
www.sc-hub.de
@HerrYeahDE
Speaker: Christian Ochsenkühn, Institute of Information Systems (iisys), Hof, Germany
Paper: Peinl R., Ochsenkühn C. (2015): Social Media-integrated Collaboration Systems for Business Use
Conference: 2nd European Conference on Social Media, ECSM 2015, Porto, Portugal

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Social Media-integrated Collaboration Systems for Business Use

  • 1. Social Media-integrated Collaboration Systems July 09th 2015, ECSM 2015, Porto, Portugal Christian Ochsenkühn, Institute of Information Systems, Hof University, Hof, Germany for Business Use
  • 2. 2 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany 5. How we do Business Social Media 1. Business Social Media done wrong 2. Contacts 3. Contents 4. Communication
  • 3. 3 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Social Media Systems in Businesses What they have: • Intranet • Emails, Calendar • Document Management • … What they add: • Blog • Wiki • Enterprise Social Network RIGHT: Social Media-integrated collaboration systems
  • 4. 4 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Social Media-integrated Collaboration Systems Social Media Contacts Contents Communication
  • 5. What we add: as shown by 5 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Contacts and People What we have: Groupware with contact list and tasks as shown by activity stream „friend“-connections Visible and navigable user networks Users and their activities in the foreground.
  • 6. 6 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Contents What we have: Document Mgmt. System: project proposals, meeting minutes & product presentations What we add: Wiki: knowledge bases, technical instructions & FAQs user feedback: comments tagging & rating activity stream
  • 7. 7 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Contents Knowledge Maturing Process Model [Schmidt et al. 2009] individual community organizational Support the transitions blog post forum discussion wiki page document
  • 8. 8 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Communication What we have: Emails for… …sharing documents …discussions …status updates …availability requests What we add: Document Mgmt. System Forum MicroBlogging / Activity Stream Shared Calendar / Presence
  • 9. 9 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany How we use Social Media in Businesses Our Project: Social Collaboration Hub „Integrated social infrastructure to effectively support the knowledge-intensive collaboration in companies.” Using only Open Source software.
  • 10. 10 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Social Collaboration Hub (SCHub) Portal: Liferay Groupware: Open-Xchange Documents (DMS): Nuxeo Processes (BPMS): Camunda + SSO + Enterprise Search ► in the cloud ► or self-hosted
  • 11. 11 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Social Collaboration Hub - Architecture monolithic modular micro-service architecture:
  • 12. each skill has own wiki page with description with list of tagged users 12 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Contacts Collaborative Skill Management suggest skills for colleagues confirm skills of colleagues
  • 13. 13 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Contents Idea Maturing: Blog + Comments Forum Wiki Page Document
  • 14. 14 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Contents discuss in forum evolve on wiki page
  • 15. 15 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany Communication Activity Stream via Shindig Open-Xchange Messenger (for text, audio & video) Online via SSO presence “online“ session expires presence “offline“ or “away”
  • 16. 16 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany For the future To do: • BPMN Editor (bpmn.io) • User Validation • Cloud Infrastructure • … End: Sep 2016 Plans: • Expand towards project management or resource planning
  • 17. Sources  Schmidt, Hinkelmann, Lev, Lindstadt, Maier, Riss (2009): Conceptual Foundations for a Service-oriented Knowledge and Learning Archcitecture: Supporting Content, Process and Ontology Maturing, in Networked Knowledge – Networked Media, Vol. 221, Springer Berlin Heidelberg, pp. 79-94 Images: Crystal ball image: Klaus Eppele, fotalia
  • 18. Hochschule Hof Alfons-Goppel-Platz 1 95028 Hof mail@hof-university.de www.hof-university.de Phone +49 9281 409-3000 Fax +49 9281 409-4000 Thank you for your attention www.sc-hub.de @HerrYeahDE Speaker: Christian Ochsenkühn, Institute of Information Systems (iisys), Hof, Germany Paper: Peinl R., Ochsenkühn C. (2015): Social Media-integrated Collaboration Systems for Business Use Conference: 2nd European Conference on Social Media, ECSM 2015, Porto, Portugal

Hinweis der Redaktion

  1. Thus, if employees use existing software to collaborate, which is enriched by social features they already know (e.g. from their private use of social media), it is much easier for them.
  2. let employees use collaboration systems they are effective in working with and only provide social media functionality on top To support knowledge sharing and knowledge maturing
  3. DMS: formal linear document with a final result and a defined lifecycle Wiki: collection of interlinked contents that are permanently extended and reworked
  4. Transition of knowledge artefacts from social software to formal documents current systems provide good support for the single phases
  5. Unified communication systems
  6. Processs Maturing with ACM: suggest a case through mining of the activity stream