Social Media-integrated Collaboration Systems
July 09th 2015, ECSM 2015, Porto, Portugal
Christian Ochsenkühn, Institute of Information Systems, Hof University, Hof, Germany
for Business Use

2 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
5.
How we do
Business
Social Media
1.
Business
Social Media
done wrong
2.
Contacts
3.
Contents
4.
Communication

3 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Media Systems in Businesses
What they have:
• Intranet
• Emails, Calendar
• Document Management
• …
What they add:
• Blog
• Wiki
• Enterprise Social Network
RIGHT: Social Media-integrated collaboration systems

4 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Media-integrated Collaboration Systems
Social Media
Contacts
Contents
Communication

What we add:
as shown by
5 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contacts and People
What we have:
Groupware with
contact list and tasks
as shown by
activity stream
„friend“-connections
Visible and navigable
user networks
Users and their activities
in the foreground.

6 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
What we have:
Document Mgmt. System:
project proposals,
meeting minutes &
product presentations
What we add:
Wiki:
knowledge bases,
technical instructions &
FAQs
user feedback: comments
tagging & rating
activity stream

7 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
Knowledge Maturing Process Model [Schmidt et al. 2009]
individual
community
organizational
Support
the transitions
blog post
forum discussion
wiki page
document

8 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Communication
What we have:
Emails for…
…sharing documents
…discussions
…status updates
…availability requests
What we add:
Document Mgmt. System
Forum
MicroBlogging / Activity Stream
Shared Calendar / Presence

9 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
How we use Social Media in Businesses
Our Project:
Social Collaboration Hub
„Integrated social infrastructure
to effectively support
the knowledge-intensive collaboration
in companies.”
Using only Open Source software.

10 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Collaboration Hub (SCHub)
Portal: Liferay
Groupware: Open-Xchange
Documents (DMS): Nuxeo
Processes (BPMS): Camunda
+ SSO + Enterprise Search
► in the cloud
► or self-hosted

11 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Collaboration Hub - Architecture
monolithic
modular micro-service architecture:

each skill has own wiki page
with description
with list of tagged users
12 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contacts
Collaborative Skill Management
suggest skills for colleagues
confirm skills of colleagues

13 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
Idea Maturing:
Blog + Comments
Forum
Wiki Page
Document

14 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
discuss in forum
evolve on wiki page

15 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Communication
Activity Stream via Shindig
Open-Xchange Messenger (for text, audio & video)
Online via SSO presence “online“
session expires presence “offline“ or “away”

16 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
For the future
To do:
• BPMN Editor (bpmn.io)
• User Validation
• Cloud Infrastructure
• …
End: Sep 2016
Plans:
• Expand towards project management or resource planning

Sources
 Schmidt, Hinkelmann, Lev, Lindstadt, Maier, Riss (2009): Conceptual Foundations for a
Service-oriented Knowledge and Learning Archcitecture: Supporting Content, Process
and Ontology Maturing, in Networked Knowledge – Networked Media, Vol. 221, Springer
Berlin Heidelberg, pp. 79-94
Images:
Crystal ball image: Klaus Eppele, fotalia

Hochschule Hof
Alfons-Goppel-Platz 1
95028 Hof
mail@hof-university.de
www.hof-university.de
Phone +49 9281 409-3000
Fax +49 9281 409-4000
Thank you for your attention
www.sc-hub.de
@HerrYeahDE
Speaker: Christian Ochsenkühn, Institute of Information Systems (iisys), Hof, Germany
Paper: Peinl R., Ochsenkühn C. (2015): Social Media-integrated Collaboration Systems for Business Use
Conference: 2nd European Conference on Social Media, ECSM 2015, Porto, Portugal