This document provides guidance on how to deal with different types of challenging stakeholders. It describes passive aggressive stakeholders who raise concerns privately after meetings, and recommends calling them out privately, prioritizing their concerns, and asking for their help. It also discusses dealing with aggressive stakeholders by staying calm, focusing on goals, and knowing when to walk away. For indecisive stakeholders, it suggests helping improve their confidence and providing options. The document advises treating disinterested stakeholders' time with respect, associating projects with their goals, and emphasizing impacts.
3. - Arms crossed or disengaged.
- Will usually not raise concerns in meetings.
- Everything seems ok, but sends an email afterwards.
Passive Aggressive
Stakeholders
4. How to deal with
Passive Aggressive Stakeholders
- Call them on it privately.
- Prioritise their concerns in the work.
- Ask them to help. They actually care what's going on.
- You can turn them from disruptors to being productive.
5. Aggressive
Stakeholders
- They have their own agenda.
- Don't want to have a conversation.
- Tend to run the meetings they are in.
- Might belittle ideas thats not their own.
6. - Stay calm, pause to regroup.
- Be confident & notice their body language.
- Remember the goal & reinstate the value of the project.
- Know when to walk away or ask them to.
Aggressive Stakeholders
How to deal with
7. Indecisive
Stakeholders
- Often found in political environments.
- Always looking for acceptance from others.
- Will not easily give commitment in meetings.
- Delays the process by first consulting someone else.
8. - Help improve their confidence.
- Provide options to choose from.
- Emphasise the project importance.
- Explain individually why you need commitment.
Indecisive Stakeholders
How to deal with
9. Disinterested
Stakeholders
- Potentially an executive.
- Not playing to their values enough.
- Not attending or distracted in meetings.
- Not Involved/ normally in the higher end of hierarchy.
10. Disinterested Stakeholders
- Value their time and use it wisely.
- Associate their personal goals with the project.
- Emphasise project importance & how it impacts them.
How to deal with
11. Humans are inherently problem solvers, but often ego's get
in the way & we make it about emotional wins.
Getting stakeholders to make public commitments will
reconfirm & realign with their existing commitments.
Stakeholders who are confronted on their solutions
become difficult. Rather approach it from an interest &
value perspective.
From Disruptors
to Productive Team Members
