The document introduces a business solution called Feedback Revolution qr that uses QR codes to gather customer feedback for businesses. It notes that current feedback methods like comment cards are ineffective, with most guests not filling them out and the feedback not being actionable. The proposed solution uses QR codes to collect real-time feedback that is directly sent to businesses and can be used to improve and retain customers during difficult economic times. It aims to provide a better way for businesses to understand customer opinions and generate referrals.
3. What Weâre Going to Cover Situation Overview Old vs. New Why? Q&A www.feedbackrevolutionqr.com
4. Situation Overview The economy is struggling at best and people are demand more for less. The internet gives people information, opinions and deals. How do you retain, attract, generate referrals and grow during these times?
5. The Good Old Days Customers told the owner what they liked and didnât. Direct feedback!
6. Did you know Charles Darwin's half cousin invented the âmodernâ questionnaire⌠Estimated 1899
7. Fast Forward to 2011 The Comment Card Itâs not direct feedback but gave businesses the illusion that they knew what was happening!
8. But there are problems⌠70% of guests donât fill them out Wrong questions - 0 correlation to future growth Tabulation Itâs not actionable - information
9. Letâs not forget Never taken out of folio Only the positive ones make it to the office Only âgoodâ customers get them The receipt mistake - FORGOTTEN