Chad Karkos

Greater Chicago Area United States

Argonne Operations Site Manager/Program Manager

Technology / Software / Internet

Positional Responsibility • Oversight of all Kemtah operations at Argonne National Laboratories o Current service offerings include: Windows 7 migration, Audio Visual support, Video Conference support, Exchange migration and support, consulting, ServiceNow support and development • Tier 1 service desk management (Kemtah onsite personnel) • Project management • Performed BRM duties for all Kemtah activities • Provided process consultation for Argonne across broad spectrum of operational activities • ITIL process consultant- Service Strategy, Service Design, Service Transition, and Service Operation • Assess training material and methods to improve and standardize training p...