1. Amanda Robben
April 27, 2013

2.  Management – Execute against the tone and
direction already in place
 Leadership – to set the tone and direction for a
group, unit or organization

3.  Engineers knowing something wrong and not
forcing the issue
 Management glossing over foam issue due to
numerous other issues and history of foam
issues
 Biases causing leadership to come to incorrect
conclusions

4.  There is a rule generating the following three
numbers. To discover the rule, suggest
additional sets of three numbers.
 2 – 4 – 6

5.  Linda is 31 years old, single, outspoken, and very smart.
She majored in philosophy. As a student, she was deeply
concerned with issues of discrimination and social justice,
and she participated in anti-nuclear demonstrations.
 Rank the following 8 descriptions in order of probability
(likelihood) that they describe Linda:
a) Linda is a teacher in an elementary school
b) Linda works in a bookstore and takes yoga classes
c) Linda is active in the feminist movement
d) Linda is a psychiatric social worker
e) Linda is a member of the League of Women Voters
f) Linda is a bank teller
g) Linda is an insurance salesperson
h) Linda is a bank teller who is active in the feminist movement

6.  A manager who works for you hired a new
supervisor last year. You were well aware of
the choices she had at the time and allowed her
to choose the new employee on her own. You
just received production data on every
supervisor. The data on the new supervisor are
terrible. You call the manager and claim,
“There was plenty of evidence that he was the
wrong man for the job.” To what have you
fallen prey?

7.  Exemplary Leadership
 Inspiring a Shared Vision
 Envision a Better Future
 Enlist Others
 Enabling Others to Act
 Foster Collaboration
 Strengthen Others
 Modeling the Way
 Clarify Your Own Values
 Set the Example

8.  Exemplary Leadership (continued)
 Challenging the Process
 Search for Opportunities
 Experiment and Take Risks
 Encouraging the Heart
 Recognize Contributions
 Celebrate Values and Victories

9.  Characteristics of Effective Visions
 Desirable
 Feasible
 Clear
 Unique
 Have a lofty purpose
 Often related to somehow improving the human
condition

10.  Find a common ideal
 Higher level values
 Animate the vision
 Stay positive, energetic, enthusiastic
 Uniqueness
 Use picture words
 Be true to self

11.  Foster Collaboration
 Create a climate of trust
 Trust & Distrust spreads
 Trust first, but start small
 Facilitate Relationships
 Reciprocate, tit for tat
 Strengthen Others
 Enhance Self-determination
 Develop Competence & Confidence
 Set up small wins

12.  Clarify Values
 Find your voice
 If not come from heart, people won’t follow
 Affirm shared ideals
 Tell stories to try & sell values
 Set the Example
 Live the shared values
 Walk the talk, don’t just speak good values
 Teach others to model the values
 Only ask people to do what you are willing to do
yourself

13.  Search for Opportunities
 Think of the status quo and ask yourself if it can be
improved
 Experiment and Take Risks
 Don’t be afraid of failure
 Consider a pilot test for big changes
 Get people ready for change before talking about
what you want to change

15.  Recognize Contributions
 Expect the best
 People perform to the level they are expected
 Personalize recognition
 Be creative with recognition
 Simple thank you
 Hearing nothing can be as bad as negative feedback
 Celebrate the Values and the Victories
 Create a spirit of community
 Celebrate in public so feel part of a group
 Get personally involved

16.  Alice typically scores around 80 on weekly 100
pt quizzes in one of her classes. One week she
sets a goal of scoring 90. She scores 87.
 Betty typically scores around 80 on weekly 100
pt quizzes in one of her classes. One week she
decides to do her best. She scores 83.
 Overall, who will be more satisfied