Odoo (formerly known as OpenERP and beforTiny ERP) is an enterprise resource management system. Odoo is an all-in-one business software capable of covering all business need, including CRM, Website/e-commerce, billing, accounting, manufacturing, warehouse- and project management, and inventory.

1. www.cybrosys.com
Odoo Help Desk

2. Introduction
• Odoo (formerly known as OpenERP and beforTiny ERP) is an enterprise resource
management system.
• Odoo is an all-in-one business software capable of covering all business need,
including CRM, Website/e-commerce, billing, accounting, manufacturing,
warehouse- and project management, and inventory.
• Odoo has launched its new version 10 with its new features.
• Odoo 10 is a software suite where you will find “All Application under One Roof”

3. Odoo 10 Community Vs Enterprise Edition
• Odoo 10 Enterprise version has some exclusive new modules to name a few
are ‘Helpdesk ’, ‘Odoo studio’, ‘PLM’, ‘Quality Management’ and so on
• Through this we will cover some details about one of the enterprise
module -Odoo Help Desk

4. Odoo Help Desk
• This is a new module introduced with the release of Odoo 10
• This module is basically for providing customers support and address
the typical issues and queries they have
• The Odoo Help Desk Module generates tickets by emails, or from a
website form or any third party application and these tickets can be
assigned manually or randomly between the team members
• The module also allows you to assign priority to tickets

5. Consists of following features:-
• It is a ticket management application.
• Process tickets through different stages to solve them.
• Add priorities, types, description and tags to define your tickets.
• Make an in-depth analysis of your tickets through pivot view in reports menu.
• The modules allows you to link your company help desk to a public FAQ/Forum or any site
which is a knowledge base with relevant presentations or videos or blogs.

6. • Help desk adds SLA (Service Level Agreements) contracts and rules
• The module also lets you set the service level agreements for individual
tickets that raised.
• Last , Odoo 10 Help Desk also automates Customer satisfaction survey

7. Submit Queries Directly from website

8. Form from website to register your Queries

9. • All information from the website is stored at Backend
• Details of the ticket is fetched from the website

10. All Ticket information can be categorized based on priority and SLA

11. Manage your Tickets:

12. Refer this link for more:
https://www.cybrosys.com/blog/odoo-help-desk

13. Thank You !
Cybrosys Technologies Pvt. Ltd.
Neospace, Kinfra Techno Park,
Kakkancherry,
Calicut University P.O.
Calicut
Kerala, India - 673635.
Cybrosys Ltd
15, ST Antonys Road,
Forest Gate, London
England,
E79QA.
Cybrosys Technologies Pvt. Ltd.
1st Floor, Thapasya Building,
Infopark, Kakkanad,
Kochi, Kerala,
India-682030.