2. About Mindset
Minneapolis-Based SAP Partner
Fifty+ Fiori Delivery Experts on Staff
UX / Design Thinking Driven
Staffing :: Solutions :: Products
Mindset delivers remarkable for the digital enterprise
3. My Background & Perspective
● Began career with mobile development & delivery to
distributed users at 1500+ locations
● Pivoted to SAP implementation for Fortune 50 company
● Majority of my career as a consumer within large IT enterprises
○ Retail: Target Corporation
○ Utilities/Energy: Xcel Corporation
February 2017
As Mindset’s Director of Operations, I approach
our delivery and customer value the way I
appreciated it as a client.
5. February 2017
Our Design & Delivery Approach
Our typical approach follows these steps:
● Use UX Advisory to identify the right problem and any limiting
dependencies
● Conduct Design Thinking to drive user empathy and alignment
on the potential solution
● Leverage an Agile Development approach to effectively build
and implement the solution
● Deliver Expert SAP Consultants across any domain to ensure
client projects are a success.
6. The Problem:
At the end of an implementation, it’s important
to assess the success and impact of the new
solution. Doing this objectively can be difficult.
6
7. February 2017
Success Means Different Things to Different People
End Users
IT
Was it on budget?
Is it secure?
Did it follow existing patterns?
Biz
Was it delivered on time?
Did it improve my organization’s
ability to execute?
Does it deliver on ROI?
Users
Is it easy to use?
Does it make my job easier to
complete?
Is it easy to learn?
Only if you’re able to effectively
answer questions from all of your
constituents will you be able to
confidently declare your project a
success.
8. Plan Your Evaluation Approach Early
Define
Baseline
Gather
Analyze
Act
What are you going to
measure? Why? How?
What will you be measured
against?
Get data early and often.
What does the data tell you
about the solution?
What should happen
next?
9. These Steps Align to a User-Centric, Iterative
Design & Development Approach
9
10. February 2017
Use Design Thinking to Define & Baseline
● Engage users during the definition of the problem and design of
the solution to gain insights into what’s important and what
should be measured from their perspective.
● Access to users before development starts provides
opportunities to gather UX-centric baseline metrics.
● Focus on objectivity and measurability: Metrics that are based
on quantifiable data will be more trustworthy & convincing.
11. February 2017
What are some example metrics?
User Experience Training
Technical
Improvements
Comprehensiveness
Are your users going to
want to use this solution?
- “Happiness” Index or
Net Promoter Score
- User Adoption Rate
What is the cost of
introducing change?
- Material Cost
- Lost Productivity
- Time to Proficiency
How is the technology
platform improved?
- What is the technical
performance of the
new solution?
- What is the cost to
support new vs. old?
Does the new solution
replace existing entirely?
- Number of systems
required
- Rate of Context
Switching
12. February 2017
Agile Development Allows for Iterative Measurement
● Leverage direct interaction with users and short feedback
cycles to begin to gather information & understand
whether changes are impacting core metrics
● Use the ‘power of MVP’ to get early feedback and course
correct as needed, for both solution and measurements
Arrows go in reverse, too -
that’s feedback!
13. February 2017
Quickly Act on Feedback with DevOps
● Build in opportunities to quickly address most important
issues
○ Validate Assumptions and Trends that were discovered
during development cycle
○ Listen to add’l end user feedback and build into priorities
● Keeping a consistent team engaged to address post-go live
issues improves efficiency and quality of follow on
deliverables, resulting in higher likelihood of success
14. February 2017
How does this align with SAP projects?
● Clear definition of success criteria and ongoing, iterative focus
on ensuring alignment to those criteria can help keep long
projects on track
● User Experience is always a factor, but with SAP GUI, you have
a huge opportunity to improve UX with Fiori
● There’s always more to do after an SAP Go-Live - leveraging
objective metrics to help prioritize those activities will help
the most important things get done first
15. One More Thing: Focus and Invest on UX
● Intuitive UX is often simple; Simple UX is often difficult.
● Good UX design requires focus, commitment, and
dedicated effort.
● How much of your project budget is earmarked for UX
design?
February 2017
