The document discusses using marketing tools to better understand donors and improve fundraising efforts. It emphasizes gaining a deep understanding of how donors think and live in their daily lives. Traditional socio-demographic factors only partially explain donors, so the goal is to understand people's lifestyles and attitudes. Two case studies are presented of men who share demographics but have very different worldviews, interests and consumption behaviors. Understanding psychographics and semiotics can provide valuable insights into donor segmentation and targeting.
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Today, more than ever,
detailed knowledge and a profound
understanding of how donors lead their
everyday lives and
how they think and feel
can make a big difference in our positioning
and fundraising efforts
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The goal is to understand people
in their day to day life
While the traditional socio-demographic
criteria such as age, education or income
are valuable as a descriptive
They contribute only partially to understand
our donors
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Two men
They were born in 1948
They were born in the UK
They are married
They each have adult children
Each enjoy a successful career
They are very wealthy
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Brain and behavior of the Traditionalist
• The concentration of noradrenaline and
cortisol is considerably increased in the
Traditionalist’s brain. As a result, the risk
adverse Traditionalist is not seeking new
experiences. He examines everything
thoroughly and remains sceptical about
innovations. Uncertainty is his biggest
enemy. Traditionalists seek order, control and
stability and therefore love and preserve
rituals and traditions.
Store experience and visual merchandising for
Traditionalists
• Focus on (certified) quality; clear structures,
cleanliness and a comprehensible guiding
system. Subtle colours and a clear
assortment with only few product
alternatives are preferred. Local is a bonus
and consistency an absolute must.
Brain and behavior of the Hedonist
• The brain of Hedonists is dominated by the
happiness hormone dopamine. As a
consequence, Hedonists are driven by
creativity, innovations, and extraordinary
experiences rather than relying on reflection.
They often appear as very individualistic, are
spontaneous, curious and actively avoid
routines.
Store experience and visual merchandising for
Hedonists
• Highly inspiring, fashionable, aspirational.
Interactive zones and technologies, strong
multi-sensory experience, intense lighting,
bright signage. Innovations are more than
welcome. Quality plays a minor role –
experience and fun are what matters!
Charles
the Traditionalist
Ozzy
The Hedonist
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• Group together people who are similar in
terms of their attitude to life and ways of
living.
• Basic values serve as input for analysis, along
with everyday attitudes towards work, family,
leisure, money & consumption.
• Milieus draw the human being and his/her
entire social environment and everyday‐life
system of reference into the field of vision.
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• Know & understand their existing donors’ values,
goals in life, lifestyles and attitudes in order to
reach to new ones
• Paint a holistic picture of the target:
–how do they perceive themselves & their
environment
–what they do and don’t like
–how they live, think, feel and make
judgements
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A
TRADITION
“to belong”
rules, norms, authority
C
MODERNITY
“to indulge”
self-centered
B
ADAPTATION
“to advance”
quality of life
Old
Established
Established Upper Class
(Cosmopolitans)
Fun &
Money
Modern
Performing
Success-
Oriented
Adapting
Mainstream
Digital
Avantgarde
Traditional
Popular
Urban working class
HIGHER
1
MIDDLE
2b
MIDDLE
2a
LOWER
3
Social
Status
Basic
Values
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Semiotics is the study of meaning-making, the study
of sign processes and meaningful communication
• This includes the study of signs, indication,
designation,
likeness, analogy, metaphor, symbolism,
signification and communication.
• Semiotics is closely related to the field
of linguistics, which, for its part, studies the
structure and meaning of language more
specifically.
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• Studies have shown that semiotics may be
used to make or break a brand.
• Culture codes strongly influence whether a
population likes or dislikes a
brand’s marketing, especially internationally. If
the organization is unaware of a culture’s
codes, it runs the risk of failing in its marketing
and visibility building.
Sinus‐Milieus are the result of over three decades of research in the social sciences field.
Through this analysis, they provide the marketing sector with strong information and decision support.
Given today’s ‘attention economy’, communication is obliged not only to deliver sensible arguments but also to engage with the target group’s sensuous and emotional side.
WORLWIDE EXPERIENCE SINCE 1997
WITH OVER 300 INTERNATIONAL STUDIES IN MORE THAN 30 MARKETS
The “Sign of hope” campaign was created to acquire new donors by demonstrating the ICRC’s unique and vital role in helping victims of conflicts. The DM pack is thus focused on the ICRC mandate, its history, its international scope and it needs of support from the general public. The pack was generic and no sensationalism was used.“Sign of hope” was tested against other DM packs (Forgotten conflicts, Children and conflicts), so far “Hope” has been performing way better for all type of mailings (door drops, prospect lists, existing donors).
Color-coding hot- and cold-water faucets (taps) is common in many cultures but, as this example shows, the coding may be rendered meaningless because of context. The two faucets (taps) probably were sold as a coded set, but the code is unusable (and ignored), as there is a single water supply.
A good example of branding according to cultural code is Disney’s international theme park business. Disney fits well with Japan's cultural code because the Japanese value "cuteness", politeness, and gift giving as part of their culture code; Tokyo Disneyland sells the most souvenirs of any Disney theme park.
In contrast, Disneyland Paris failed when it launched as Euro Disney because the company did not research the codes underlying European culture. Its storybook retelling of European folktales was taken as elitist and insulting, and the strict appearance standards that it had for employees resulted in discrimination lawsuits in France. Disney souvenirs were perceived as cheap trinkets. The park was a financial failure because its code violated the expectations of European culture in ways that were offensive.
Thank you post card sent to all the donors in Switzerland that made a gift in the course of that year
Tear-off voucher was there to send greetings and encouragements to ICRC staff if they wished to