"Delivering on Customer's Expectations" Presentation given by Jos Nickmans, Sales Responsible at coresystems Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.

1. DELIVERING ON CUSTOMER‘S EXPECTATIONS
www.coresystems.ch

2. coresystems
A Changing Landscape
Increased Efficiencies
Personalized Services
www.coresystems.ch
AGENDA

3. CORESYSTEMS
• Focus
on
SERVICE
business
processes
• Value
adding
business
solu;ons
with
flexibility
&
great
user
experience
• Interna;onal
set-­‐up
for
global
roll-­‐outs
and
local
support
• Skilled
consultants
with
backend
integra;on
experience

4. A CHANGING LANDSCAPE
Changing
suppliers
Changing
users
Changing
world

7. VISION: THE INTELLIGENT CLOUD

8. CORESUITE: SERVICE PROCESS FLOW
Service Call
companion resource
planner
15
service
center
Service Planning
Field Service
service sales
powered by the coresystems service solution
dynamic
forms
connector
API
CRM HR Workforce ERP Inventory Contracts Invoicing

9. INCREASED EFFICIENCIES
• Time
savings
• Op;mized
resource
planning
• Do
the
job
right
the
first
;me
–
no
rework
• Do
more
with
the
same
resources
• Process
improvements
• Quality
improvements
• Improve
cash
flow
• Mone;ze
faster
and
beQer

10. SMART BUSINESSES AND CUSTOMERS
“Personalization is the foundation of
innovative customer experience”

11. CORESUITE COMPANION
Scan object tag /
Select object ID
Object identifier
User data
Context data (position, time)
PERSONALIZED
SERVICES
My profile, My object(s)
Service request(s), Service history
Demo request (s)
eShop
Information (manual,…)
Company

12. CORESUITE.COM
ERP
CRM
Engineering
coresuite
resource planner
checklist designer
coresuite
sales
coresuite
companion
coresuite
service
coresuite cloud

13. DIGITIZING THE PROCESS
The
Sales
Cycle
Generate
Demand
Qualify
Prospects
Close
the
Sales
Support
&
Service
Deliver
&
Install
Close
the
Sale
Deliver
&
Install
Support
&
Service
The
Buying
Cycle
Gather
Informa8on
Evaluate
Solu8on
Purchase
Take
Operate
Delivery
Upgrade
Log
Opportuni8es
Qualifica8on
Checklist
Quota8ons
Quota8ons
&
Sales
Orders
Sell
Spare
Parts
Opportuni8es
Quota8ons
Sales
Orders
coresuite
sales
Service
&
Repair
Sell
Spare
Parts
Service
Audits
Install
Opportuni8es
Quota8ons
Service
Orders
coresuite
service
Company
&
Product
Informa8on
Request
Demo
Purchase
On-­‐line
Set
Up
Service
Appointments
Sell
Consumables
Arrange
Delivery
Appointment
Generate
interest
for
next
genera8on
coresuite
companion

14. DELIVERING CUSTOMER’S EXPERIENCE
COMPETIVE EDGE
END-TO-END
BUSINESS
SOLUTION
SOLUTION
FUNCTIONALITIES

15. DELIVERING CUSTOMER’S EXPERIENCE
HARD TO COPY
+
PRO-ACTIVE
INTERACTIVE
+
ONE STEP AHEAD
+
BETTER
INFORMATION

16. THANK
YOU
MORE INFORMATION ON
WWW.CORESYSTEMS.CH