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AMANDA
AHLER
JEFFERY
BUCKLEY
EMILY
GILPIN
JANEL
LANGLEY
BURHANUDDIN
PLASTICWALA
1
Table of Contents
Project Charter ................................................................................................... 2
Project Scope Statement ..................................................................................... 7
Work Breakdown Structure ................................................................................ 11
Stakeholder Register........................................................................................... 15
Roles and Responsibilities Matrix – RACI Chart .................................................. 24
Communication Management Plan ..................................................................... 32
High-Level Budget............................................................................................... 35
Detailed Timeline with Dependencies.................................................................. 36
Executive Scorecard............................................................................................ 49
Change Log......................................................................................................... 50
2
Project Purpose
Michigan ranks 45th among states in college affordability. In addition to this, the
average amount of student debt in Michigan has grown 57% from 2006 to 2012. In
addition to graduating with high debt, students are also graduating with a lack of
work experience. Stick to the Mitten is the solution for both of these problems. By
reducing the average amount of student debt by providing opportunities for students
to gain work experience, this project will increase the likelihood of Michigan students
being more employable, and therefore more capable of helping improve Michigan’s
economy.
Stick to the Mitten is a new program that will encourage businesses, universities, and
students to take part in a unique internship program. The two-pronged incentive will
allow students to earn tuition credit, in addition to their compensation. This program
positively affects businesses offering internships by offering tax incentives for every
intern hired. This opportunity will give students working experience in their field, as
well as a chance to make connections that will benefit them in the future. In addition,
these paid internships will help decrease the average amount of student loan debt.
Furthermore, this program helps the economy by providing businesses an affordable
way to get to know college students and their capabilities, which will increase the
likelihood of being hired full-time upon graduation.
Annual Tuition Reimbursement Cost
Tuition Reimbursement* $22,500,000
Project Management $1,260,000
Total $23,760,000
* 7500 students * $3,000
The $23.76 million required for this project will be funded by redistributing lottery
money. According to the Michigan Lottery, $778.4 million dollars was contributed to
Michigan Schools in 2012. Currently every dollar of the lottery is redistributed as
follows: 5% to Advertising, 7% to Retailers, 58% to Prizes, and 30% to Schools. By
increasing the percentage of contributions that go to schools by 1%, the amount will
increase by $25.94 million. The cost of the Stick to the Mitten program will be more
than covered, and after the first year there will be enough funds to increase the
internships by 1,000. The extra 1% contribution to educate will be accomplished by
decreasing the Prize amount to 57%. This great program will be able to touch even
more student’s lives and help improve the State of Michigan even more than it already
has.
3
High Level Project Description
Stick to the Mitten is a program, which will encourage Michigan businesses to create
or expand internship opportunities at their companies. Tax incentives will be offered
for every intern hired. Increasing the number of internships offered in Michigan will
create a bridge between students graduating from universities and companies who are
looking to hire graduates. The number of students remaining in Michigan post-
graduation will increase once students gain work experience, in addition businesses
will realize the value Michigan students bring to their companies.
The proposed project, Stick to the Mitten, will give Michigan students the chance to
earn funding for tuition while gaining invaluable experience in their field of study.
Stick to the Mitten will have a website available for students to connect to companies
that are actively involved in the program. Students will be able to apply for various
positions utilizing this website. Stick to the Mitten will decrease the average amount of
student debt in the state of Michigan, as well as help make Michigan students more
employable post-graduation.
High Level Summary Budget
The following is the budget for the set-up and the first operational year.
Budget Amount
Planning/Initiation Phase $74,256
Marketing $510,156
IT* $366,200
Post Go-live Project Support $193,000
Project Close $1,360
Contingency (10%) $75,000
Total $1,259,469
*Re-use of current technology
4
Initial Risks
The following events or conditions could prevent the project from achieving its
objectives:
● Lack of company enrollment in the program
● Participation rate of students is overestimated
● IT deployment fails to meet deadline
● Inability to integrate tuition reimbursement with current government financial
aid systems
● Cost of marketing materials is higher than estimated
● Failure to start the enrollment process by January 2016
Summary Milestones
The table below lists the high-level Milestones of the project and their estimated
completion timeframe.
Name Completion Date
Vendors Selected 7/1/15
Marketing Material Ready 8/20/15
System Integration with State 12/8/15
State Employees Trained 1/1/16
Go-Live of Production System 1/4/16
Tuition Credit Applied to Accounts 9/19/16
Project Close 9/29/16
5
Success Criteria Statements
The defined project success criteria and the included metrics are the key factors that
will determine the success of Stick to the Mitten. Because the scope of the project does
not include the ongoing monitoring of the program, the associated metrics will be
passed on to the State of Michigan at the project closeout. Using these metrics, the
state will be able to continue measuring the success of the project.
Project Objectives Success Criteria Measurable Criteria
Scope
Connect Michigan
businesses and Michigan
students through the
Stick to the Mitten
Internship program
The number of student
interns and the number of
students employed in the
state of Michigan post-
graduation will increase
10% year over year increase in
the number of students
working an internship for
three years
25% increase in graduates
finding Michigan jobs
The average amount of
student loan debt in
Michigan will decrease
The average amount of
student loan debt will
decrease by 20% by the third
year of the program for that
graduating class
Time
Complete IT go-live
within approved
timeframe
Production system will be
live by 1/4/16
Creation of System by
12/8/15
System tested by 12/31/15
Cost
Stay within the approved
budget of the project
Stay within the $1.26
million budget
Zero cost variance at
completion
Quality
Ensure the highest
quality of project output
Review and approval of all
documents go through final
sign off
All documents are approved
by State officials
Resources
Ensure the most
productive use of
human, technological,
and informational
resources
The project is executed in
accordance to the resource
plan
Project is completed on time
Project is completed within
budget
Risk
Develop mitigation plans
for all identified risks
Successful mitigation and
monitoring of risk
One risk management plan for
each identified risk
6
Acceptance Criteria
● The marketing material is approved by the Michigan Department of Education
State Superintendent
● The number of internships offered by businesses in the state of Michigan will
increase by 10% year over year compared to the current baseline
● The IT vendor is selected and approved by the State CIO
● The IT solution is tested and fully operational by January 4, 2016
● Tuition reimbursement integrated with current government financial aid
systems
Escalation Plan
The following escalation plan will be used to raise awareness of any project changes to
time, scope, or cost.
● Project Team: Day to day operations will be handled according to the project
plan; progress will be reported to the steering committee and project sponsor as
per the communication plan
● Project Steering Committee: Will be informed within 1 day if the project fails to
be on time, the scope changes, or the cost of the original plan increases by more
than 2%
● Project Sponsor: Will be informed within 2 days if the project fails to be on time,
the scope changes, or the cost of the original plan increases by more than 4%
Members of Steering Committee
Governor State CIO
State COC State CFO
MDE – State Superintendent Lottery Commissioner
Approvals
Rick Snyder
PROJECT SPONSOR SIGNATURE DATE
Amanda Ahler
PROJECT MANAGER SIGNATURE DATE
7
Product Scope Statement
In order to decrease the amount of the average total of student debt taken out by
Michigan students, the Stick to the Mitten project will implement and market a
program that connects students and businesses through internship opportunities. The
Stick to the Mitten program will incentivize businesses to offer these internships by
offering tax incentives. The Stick to the Mitten program will lower student debt by
offering credit reimbursement as part of the student’s compensation. This program will
offer the opportunity for students to lower their debt while simultaneously gaining
work experience. In addition, these students will have a higher likelihood of being
offered a full time job from these Michigan businesses upon graduation.
This program will first be offered to the fifteen state universities1 in Michigan and will
be limited to junior level students who are in good standing with the university and
have at least one full time semester left. Students will be required to complete 480
hours of work at their internship to receive the $3,000 tuition reimbursement.
The program is targeted to find internships for 500 students per university. This
number is an average per university. Funding for this initiative is capped at 7,500
students for the first year.
After the initial set-up and research, Stick to the Mitten will begin marketing to
universities and businesses before the start of the fall 2015 semester. The IT behind
the Stick to the Mitten program will be defined, built, tested, and deployed by January
4, 2016. After enrollment begins the project team will monitor the benefits and ensure
that tuition reimbursement is successfully applied to student accounts before handing
over the program to the Michigan Department of Education (MDE) in September 2016.
After the businesses learn more and become interested in participating in the program
they will have the chance to enroll. Businesses will have the opportunity to recruit
eligible students at the career fairs hosted at each university in the spring 2016
semester. The first Internships participating in the Stick to the Mitten program will
start in May 2016.
1 Central Michigan University, Eastern Michigan University, Ferris State University, Grand Valley State
University, Lake Superior State, Oakland University, Michigan State University, Michigan Tech, Northern
Michigan University, Saginaw Valley State University, Wayne State University, Western Michigan
University, University of Michigan, University of Michigan Dearborn, and University of Michigan Flint
8
Project deliverables
Note: Project Management tasks involved prior to the project initiation itself are
detailed in preliminary documentation and are thus not duplicated here. All tasks are
for the future project, if approved.
● Design marketing materials that educate universities, business and students
about the program, its benefits, and how to take advantage of Stick to the
Mitten
● Implement the following Information Technology solutions
○ Determine evaluation criteria and find an IT vendor
○ Create a web application that will fit the need of students and businesses
○ Build interfaces that appeal to universities, students, and businesses
○ Design an informational database that allows end users to learn about the
program
○ Integrate system with state financial systems
○ Test applications to ensure functionality
● Allow sufficient time for enrollment of universities, businesses, and students to
guarantee potential opportunities
● Monitor Stick to the Mitten progress and success
○ Review status reports to obtain insight on project trends
○ Plan for ongoing support once the project has ended to ensure success
Acceptance criteria
The following criteria are the minimal conditions we expect to be met in order for the
project deliverables to be accepted
● The marketing material is approved by the MDE State Superintendent
● The marketing campaign targeting the fifteen universities is underway by
August 2015
● The IT vendor is selected and approved by the State CIO
● The IT solution is tested and fully operational by January 4, 2016
● The IT solution allows for 100 concurrent users actively transacting
● The number of internships offered by businesses in the State of Michigan will
increase by 10% year over year compared to the current baseline
● The successful handover of all operations to the State of Michigan Financial
Services Bureau at the end of the project
9
High-level requirements
The following high level requirements for this project have been laid out by the project
sponsor, Governor Rick Snyder, as the following:
● Businesses will be allowed to enroll in the program
● Businesses will be able to post internships for viewing by universities and
students; this will include job descriptions
● Students will be able to enroll in the program
● Students will be able to post resumes for viewing by universities and businesses
● Minimum qualification criteria will ensure that incentives only apply to
students working as interns for their field of study
● Business will be able to record hours worked by interns for tax incentive and
tuition qualification purposes
● Tuition credits will be applied directly to the student’s university account
High-level timeline with key milestones
Name Dates
IT Vendor Selected 7/1/15
Marketing Vendor Selected 7/1/15
Business Marketing Campaign Begins 8/21/15
IT System Built 12/8/15
IT System Tested 12/31/15
Go-Live of Production System 1/4/16
Enrollment Begins 1/5/16
Internships Begin 5/1/16
First Tuition Credit Applied to Accounts 8/23/16
Project Close 9/29/16
Project Exclusions
● The scope of the project will not include businesses from other states
● The scope of the project will not include universities from other states
● Freshman and sophomores are excluded from participating in this program
● The program will not give more than $3,000 tuition reimbursement per student
per completed internship
● This project will not include private universities or community colleges
● Continuing support beyond the project timeline
10
Project Assumptions
● Businesses will be motivated to participate in the program by the tax incentives
offered
● Students will take advantage of the program
● The financial reimbursement methodology will follow the structure of similar
programs currently in place by the government, such as work-study
● The State of Michigan will be willing to offer tax incentives to businesses
participating in the program
● Project funding for the development of the infrastructure will be provided in full
upon approval of the project for development and student tuition
reimbursement will be provided in August 2016
● An adequate vendor will be found to develop a system
● The current internship enrollment collected from the participating universities
will be used as a baseline for this project
● The application is small enough to run on current government owned IT
infrastructure
Project Constraints
● The website portal will be operational for the public to use by January 4, 2016
● The project shall not exceed the approved budget
● The project shall only be available to the fifteen public universities in the State
of Michigan
● The project will be limited to junior level students, in good standing, with at
least one full-time semester remaining before graduation
● The credit amounts to determine junior level status, full-time status, and good
standing will be contingent on each university's individual standards
● The students participating in the program must remain in good standing with
the university the semester they are awarded their tuition reimbursement
● The project sponsor must approve any changes to the scope, budget, or
schedule, and key stakeholders must be made aware
● Any information entered into the portal by businesses and student applicants
will be considered confidential under privacy laws
● Project team members will not be able to measure success criteria beyond the
project closeout date of September 29, 2016
11
WBS ID Task Name Start Finish
Duration
(Days)
1 Project Management 1/1/15 10/6/16 461
1.1 Initiating 1/1/15 2/4/15 25
1.1.1 Create project charter 1/1/15 2/4/15 25
1.1.2 Create project scope 1/1/15 2/4/15 25
1.2 Planning 2/5/15 4/1/15 40
1.2.1 Create work breakdown
structure
2/5/15 3/11/15 25
1.2.2 Create stakeholder registry 2/5/15 3/11/15 25
1.2.3 Create roles and responsibilities
matrix
2/5/15 3/11/15 25
1.2.4 Create communication plan 3/5/15 3/11/15 5
1.2.5 Create risk management plan 3/12/15 3/18/15 5
1.2.6 Create executive scorecard 3/19/15 4/1/15 10
1.3
Executing, Monitoring and
Controlling
5/4/15 9/28/16 368
1.3.1 Monitor and control cost 5/4/15 9/28/16 368
1.3.2 Monitor and control schedule 5/4/15 9/28/16 368
1.3.3 Monitor and control scope 5/4/15 9/28/16 368
1.4 Closeout 9/20/16 9/26/16 9
1.4.1 Obtain acceptance by sponsor 9/20/16 9/26/16 5
1.4.2 Document lesson learned 9/20/16 9/26/16 5
1.4.3 Close out procurements 9/20/16 9/29/16 8
1.4.4 Lessons learned review 9/20/16 9/29/16 8
1.4.5 Archive document 9/29/16 9/29/16 1
2 Execution 5/4/15 2/12/16 205
2.1 Marketing 5/4/15 12/18/15 165
2.1.1 Selection of Marketing Vendor 5/4/15 7/1/15 43
2.1.1.1 Draft RFP 5/4/15 5/12/15 7
2.1.1.2 Approve RFP 5/13/15 5/21/15 7
2.1.1.3 Distribute RFP 5/21/15 5/21/15 0
2.1.1.4 Receive Responses 5/22/15 6/10/15 14
2.1.1.5 Review responses 6/11/15 6/11/15 1
2.1.1.6 Interview selected marketing
vendors
6/12/15 6/22/15 7
2.1.1.7 Vendor Selected 6/22/15 6/22/15 0
2.1.1.8 Negotiate contract 6/23/15 7/1/15 7
2.1.1.9 Sign contract 7/1/15 7/1/15 0
2.1.2
Creation of Marketing
Material
7/2/15 8/20/15 36
2.1.2.1 University Marketing 7/2/15 7/13/15 8
2.1.2.1.1 Create introduction letters 7/2/15 7/8/15 5
2.1.2.1.2 Approve introduction letters 7/9/15 7/10/15 2
2.1.2.1.3 Print introduction letters 7/13/15 7/13/15 1
12
WBS ID Task Name Start Finish
Duration
(Days)
2.1.2.2 Business Marketing 7/9/15 8/5/15 20
2.1.2.2.1 Create brochures 7/9/15 7/24/15 12
2.1.2.2.2 Approve brochure design 7/27/15 7/31/15 5
2.1.2.2.3 Print Brochures 8/3/15 8/5/15 3
2.1.2.3 Student Marketing 7/2/15 8/20/15 36
2.1.2.3.1 Create brochures 7/27/15 8/11/15 12
2.1.2.3.2 Approve brochure design 8/12/15 8/18/15 5
2.1.2.3.3 Print Brochures 8/19/15 8/20/15 2
2.1.3 Marketing Campaign 8/21/15 12/18/15 86
2.1.3.1 University Marketing 8/21/15 9/7/15 12
2.1.3.1.1 Firm compiles mailing list 8/21/15 8/21/15 1
2.1.3.1.2
Firm mails introduction
letters
8/24/15 8/24/15 1
2.1.3.1.3
Firm executes follow-up
calls
8/25/15 9/7/15 10
2.1.3.2 Business Marketing 8/21/15 12/18/15 86
2.1.3.2.1 Firm compiles mailing list 8/21/15 10/1/15 30
2.1.3.2.2
Firm mails introduction
material
10/2/15 10/2/15 1
2.1.3.2.3
Firm executes follow-up
calls
10/5/15 12/11/15 50
2.1.3.2.4 Consultants visit businesses 10/12/15 12/18/15 50
2.1.3.3 Student Marketing 9/8/15 10/12/15 25
2.1.3.3.1
Firm distributes materials to
Universities
9/8/15 9/14/15 5
2.1.3.3.2
Firm follows-up with
Universities
9/15/15 10/12/15 20
2.2 IT 5/4/15 1/15/16 185
2.2.1 Selection of IT Vendor 5/4/15 7/1/15 43
2.2.1.1 Draft RFP 5/4/15 5/12/15 7
2.2.1.2 Approve RFP 5/13/15 5/21/15 7
2.2.1.3 Distribute RFP 5/21/15 5/21/15 0
2.2.1.4 Receive responses 5/22/15 6/10/15 14
2.2.1.5 Review responses 6/11/15 6/11/15 1
2.2.1.6 Interview selected IT vendor 6/12/15 6/22/15 7
2.2.1.7 Vendor selected 6/22/15 6/22/15 0
2.2.1.8 Negotiate contract 6/23/15 7/1/15 7
2.2.1.9 Sign contract 7/1/15 7/1/15 0
13
WBS ID Task Name Start Finish
Duration
(Days)
2.2.2 Creation of Web Application 7/2/15 1/1/16 132
2.2.2.1 Define 7/2/15 7/31/15 22
2.2.2.1.1 Requirements Document 7/2/15 7/16/15 11
2.2.2.1.1.1 Write requirements V1 7/2/15 7/8/15 5
2.2.2.1.1.2 Review requirements V1 7/9/15 7/10/15 2
2.2.2.1.1.3 Update requirements V2 7/13/15 7/14/15 2
2.2.2.1.1.4 Review requirements V2 7/15/15 7/15/15 1
2.2.2.1.1.5 Approve requirements 7/16/15 7/16/15 1
2.2.2.1.2 Design Specs Document 7/17/15 7/31/15 11
2.2.2.1.2.1 Write design specs V1 7/17/15 7/23/15 5
2.2.2.1.2.2 Review design specs V1 7/24/15 7/27/15 2
2.2.2.1.2.3 Update design specs V2 7/28/15 7/29/15 2
2.2.2.1.2.4 Review design specs V2 7/30/15 7/30/15 1
2.2.2.1.2.5 Approve design specs 7/31/15 7/31/15 1
2.2.2.2 Build 8/3/15 12/8/15 92
2.2.2.2.1 Administrative Backend 8/3/15 9/2/15 23
2.2.2.2.1.1 Write code 8/3/15 8/28/15 20
2.2.2.2.1.2 Unit test 8/31/15 9/2/15 3
2.2.2.2.2 University Interface 9/3/15 9/18/15 12
2.2.2.2.2.1 Write code 9/3/15 9/16/15 10
2.2.2.2.2.2 Unit test 9/17/15 9/18/15 2
2.2.2.2.3 Student Interface 9/21/15 10/6/15 12
2.2.2.2.3.1 Write code 9/21/15 10/2/15 10
2.2.2.2.3.2 Unit test 10/5/15 10/6/15 2
2.2.2.2.4 Business Interface 10/7/15 10/22/15 12
2.2.2.2.4.1 Write code 10/7/15 10/20/15 10
2.2.2.2.4.2 Unit test 10/21/15 10/22/15 2
2.2.2.2.5 Integration 10/23/15 12/8/15 33
2.2.2.2.5.1
Integrate with Commerce
Systems
10/23/15 11/6/15 11
2.2.2.2.5.2
Integrate with MDE
Systems
11/9/15 11/23/15 11
2.2.2.2.5.3
Integrate with Treasury
Systems
11/24/15 12/8/15 11
2.2.2.3 Test 10/23/15 1/1/16 51
2.2.2.3.1 Test Plan 10/23/15 11/23/15 22
2.2.2.3.1.1 Write Test Plan V1 10/23/15 11/5/15 10
2.2.2.3.1.2 Review Test Plan V1 11/6/15 11/12/15 5
2.2.2.3.1.3 Update Test Plan V2 11/13/15 11/19/15 5
2.2.2.3.1.4 Review Test Plan V2 11/20/15 11/20/15 1
2.2.2.3.1.5 Approve Test Plan 11/23/15 11/23/15 1
14
WBS ID Task Name Start Finish
Duration
(Days)
2.2.2.3.2 Test Scripts 11/24/15 12/23/15 22
2.2.2.3.2.1 Write scripts V1 11/24/15 12/7/15 10
2.2.2.3.2.2 Review scripts V1 12/8/15 12/14/15 5
2.2.2.3.2.3 Update scripts V2 12/15/15 12/21/15 5
2.2.2.3.2.4 Review scripts V2 12/22/15 12/22/15 1
2.2.2.3.2.5 Approve scripts 12/23/15 12/23/15 1
2.2.2.3.3 Execute test scripts 12/24/15 1/1/16 7
2.2.3 System Deployment 11/23/15 1/4/16 31
2.2.3.1 Training 11/23/15 1/1/16 30
2.2.3.1.1 University training 11/23/15 12/4/15 10
2.2.3.1.2 Enrollment training 12/7/15 12/18/15 10
2.2.3.1.3 Business training 12/21/15 1/1/16 10
2.2.3.2 Deployment 1/4/16 1/4/16 1
2.2.3.2.1 Turn production system on 1/4/16 1/4/16 1
2.2.3.2.2
Commence Entering
University Data
1/4/16 1/4/16 0
2.2.3.2.3
Commence Entering
Business Data
1/4/16 1/4/16 0
3 Post Go-live Project Support 1/5/16 9/28/16 192
3.1 Enrollment 1/5/16 8/22/16 165
3.1.1 University enrollment 1/5/16 8/22/16 165
3.1.2 Business enrollment 1/5/16 8/22/16 165
3.2 Monitoring and Oversight 1/5/16 9/28/16 192
3.2.1
Track enrollment and benefits
monitoring
1/5/16 8/22/16 165
3.2.2
Track Tuition credit applied to
student accounts
8/23/16 9/19/16 20
3.2.3 Fix any issues that arise 1/5/16 9/28/16 192
4 Project Close 9/29/16 9/29/16 0
15
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
Rick Snyder Governor Project Sponsor
•Approves project
•Commits necessary state
resources to complete
project
•Member of the steering
committee
rick.snyder@mi.gov
•Approves
project
•Internal
•Steering
committee
David B.
Behen
State CIO IT Champion
•Approve IT solutions
•Commits necessary state
IT resources to complete
project
•Commits to onboarding
final solution
•Member of the steering
committee
david.behan@mi.gov
•Approve IT
solutions
•Suggest
alternate
technology
•Internal
•Steering
committee
Richard K.
Studley
State COC
Business
Champion
•Approve business
marketing material
•Commits necessary
Michigan Chamber of
Commerce resources to
complete the project
•Commits to onboarding
final solution
•Member of the steering
committee
richard.studley@mi.gov
•Approve
business
marketing
material
•Suggest process
improvements
•Internal
•Steering
committee
Kevin
Clinton
State CFO
Financial
Champion
•Supplies and distributes
necessary funds to the
project
•Member of the steering
committee
kevin.clint@mi.gov
•Approves
project budget
•Internal
•Steering
committee
16
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
M. Scott
Bowen
Lottery
Commissioner
Reimbursement
Champion
•Assists the CFO supply
and distribute necessary
funds to the project
•Member of the steering
committee
scott.bowen@mi.gov
•Allocates
financing for
tuition
reimbursement
•Internal
•Steering
committee
Michael P
Flanagan
MDE - State
Superintendent
University
Champion
•Develop a University
relations program
•Keep members informed
about the needs of the
program
•Member of the steering
committee
michael.flanagan@mi.gov
•Approves
marketing
material
•Internal
•Steering
committee
Janel
Langley
MDE - State
Employee
MDE Liaison •Contacts Colleges janel.m.langley@wmich.edu •None
•Internal
•Supporter
Amanda
Ahler
WMC
Consultant
Project Manager
•Ensure project stays
within scope and budget
•Facilitates
communication among
project team
amanda.j.ahler@wmich.edu •None
•Internal
•Supporter
Burhanuddin
Plasticwala
WMC
Consultant
IT Systems Lead
•Manages IT team
•Design and monitor
information systems.
burhanuddin_saifuddin@hotmail.com •None
•Internal,
•supporter
17
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
Jeffrey T.
Buckley
WMC
Consultant
Marketing Team
Lead
•Advertising and creative
design
•Implement all marketing
content
•Approves marketing
methods
•Managers Marketing
Consultant Lead and
Recruitment Team Lead
jeffrey.t.buckley@wmich.edu •None
•Internal
•Supporter
Emily
Gilpin
Marketing
Vendor
Marketing
Consultant Lead
•Oversight of Marketing
Team
•Works with Marketing
Team Lead
emily.n.gilpin@wmich.edu •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Graphic Designer
1
•Design marketing
materials
•Member of marketing
team
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Graphic Designer
2
•Design marketing
materials
•Member of marketing
team
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Marketing
Consultant 1
•Conduct marketing
research and develop
solutions
•Design, develop, and
implement marketing
plan
•Member of marketing
team
TBD* •None
•Internal
•Supporter
18
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
TBD*
Marketing
Vendor
Marketing
Consultant 2
•Conduct marketing
research and develop
solutions
•Design, develop, and
implement marketing
plan
•Member of marketing
team
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Marketing
Consultant 3
•Conduct marketing
research and develop
solutions
•Design, develop, and
implement marketing
plan
•Member of marketing
team
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Marketing
Consultant 4
•Conduct marketing
research and develop
solutions
•Design, develop, and
implement marketing
plan
•Member of marketing
team
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Marketing
Consultant 5
•Conduct marketing
research and develop
solutions
•Design, develop, and
implement marketing
plan
•Member of marketing
team
TBD* •None
•Internal
•Supporter
19
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
TBD*
Marketing
Vendor
Recruitment
Team Lead
•Obtain research data of
businesses from
marketing team
consultants
•Design, develop, and
implement a strategy to
influence businesses to
participate in Stick to the
Mitten
•Oversight of
Recruitment Consultants
•Works with Marketing
Team Lead
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Recruitment
Consultant 1
•1 of 2 business
recruitment consultants
in the West Michigan
region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Recruitment
Consultant 2
•1 of 2 business
recruitment consultants
in the West Michigan
region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
20
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
TBD*
Marketing
Vendor
Recruitment
Consultant 3
•1 of 2 business
recruitment consultants
in the Central/Mid-
Michigan region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Recruitment
Consultant 4
•1 of 2 business
recruitment consultants
in the Central/Mid-
Michigan region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Recruitment
Consultant 5
•1 of 4 business
recruitment consultants
in the Southeast
Michigan region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
21
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
TBD*
Marketing
Vendor
Recruitment
Consultant 6
•1 of 4 business
recruitment consultants
in the Southeast
Michigan region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Recruitment
Consultant 7
•1 of 4 business
recruitment consultants
in the Southeast
Michigan region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Recruitment
Consultant 8
•1 of 4 business
recruitment consultants
in the Southeast
Michigan region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
22
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
TBD*
Marketing
Vendor
Recruitment
Consultant 9
•Business recruitment in
the East Upper Peninsula
region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Recruitment
Consultant 10
•Business recruitment in
the West Upper Peninsula
Michigan region
•Coordinate with
marketing team leads to
determine interested
businesses to visit and
present further
information on Stick to
the Mitten
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Customer Service
Representative 1
•Communicate and
assists students,
businesses, and
universities with
information regarding
Stick to the Mitten
TBD* •None
•Internal
•Supporter
TBD*
Marketing
Vendor
Customer Service
Representative 2
•Communicate and
assists students,
businesses, and
universities with
information regarding
Stick to the Mitten
TBD* •None
•Internal
•Supporter
23
Identification Information
Name Position Project Role Responsibilities Contact Information Influence Classification
TBD* IT Vendor
System Design
Team Lead
•Design and develop
website
•Set up student and
business registration
•Manages IT Consultants
•Member of IT Team
TBD* •None
•Internal
•Supporter
TBD* IT Vendor
Software Testing
Analyst 1
•Test and implement
website
•Member of IT Team
TBD* •None
•Internal
•Supporter
TBD* IT Vendor
Software Testing
Analyst 2
•Test and implement
website
•Member of IT Team
TBD* •None
•Internal
•Supporter
TBD* IT Vendor
Web Design
Consultant 1
•Design, develop, and
implement website
•Resolve any system
errors
•Member of IT Team
TBD* •None
•Internal
•Supporter
TBD* IT Vendor
Web Design
Consultant 2
•Design, develop, and
implement website
•Resolve any system
errors
•Member of IT Team
TBD* •None
•Internal
•Supporter
Students
Qualified
University
Students
Beneficiaries
•Participate and complete
internship program
University Databases •None
•Internal
•Supporter
Universities
Michigan Public
Universities
Stick to the
Mitten Liaison
•Connect students with
program and businesses
Public •None
•External
•Supporter
24
RACI Chart: Roles and Responsibilities Matrix
The roles and responsibilities are outlined in the form of a RACI Chart, which
identifies individual(s) that are Responsible, Accountable, Consulted, or Informed
(RACI) for each task taken from the work breakdown structure. Distinctly identifying
project team members’ roles and responsibilities will develop a visual understanding of
the project work assignments, and reduce the probability of conflict within the team.
RACI Definitions:
Responsible: The individual(s) who will be performing the work necessary to fulfill the
scope of the project tasks. Each task has at least one person responsible for it.
Accountable: The individual with final authority over a project task, who must ensure
the work is adequately completed within the given constraints of scope, budget, and
time.
Consulted: The individual(s) with knowledge pertaining to the work, who are needed
to give their expert outlook on the task being performed. Individuals that are giving
consult on a task are able to contribute to the completion of the task.
Informed: The individual(s) who will be given status updates as work progresses and
upon completion of a project task
25
WBS ID
RACI Chart
Responsible
Accountable
Consulted
Informed
ProjectSponsor
ITChampion
BusinessChampion
FinancialChampion
UniversityChampion
ReimbursementChampion
MDELiaison
ProjectManger
ITSystemsLead
MarketingTeamLead
MarketingConsultantLead
GraphicDesigner1
GraphicDesigner2
MarketingConsultant1
MarketingConsultant2
MarketingConsultant3
MarketingConsultant4
MarketingConsultant5
RecruitmentTeamLead
RecruitmentConsultant1
RecruitmentConsultant2
RecruitmentConsultant3
RecruitmentConsultant4
RecruitmentConsultant5
RecruitmentConsultant6
RecruitmentConsultant7
RecruitmentConsultant8
RecruitmentConsultant9
RecruitmentConsultant10
CustomerServiceRepresentative1
CustomerServiceRepresentative2
SystemDesignTeamLead
WebDesignConsultant1
WebDesignConsultant2
SoftwareTestingAnalyst1
SoftwareTestingAnalyst2
1 Project Management
1.1 Initiating
1.1.1 Create project charter I A R R
1.1.2 Create project scope I A R R
1.2 Planning
1.2.1 Create work breakdown structure A R R
1.2.2 Create stakeholder registry A R R
1.2.3
Create roles and responsibilities
matrix
A R R
1.2.4 Create communication plan R R A
1.2.5 Create risk management plan A R R
1.2.6 Create executive scorecard A R R
1.3
Executing, Monitoring and
Controlling
1.3.1 Monitor and control cost A R R
1.3.2 Monitor and control schedule A R R
1.3.3 Monitor and control scope A R R
1.4 Closeout
1.4.1 Obtain acceptance by sponsor A R R
1.4.2 Document lesson learned A R R
1.4.3 Close out procurements A R R
1.4.4 Lessons learned review A R R
1.4.5 Archive document A R R
26
WBS ID
RACI Chart
Responsible
Accountable
Consulted
Informed
ProjectSponsor
ITChampion
BusinessChampion
FinancialChampion
UniversityChampion
ReimbursementChampion
MDELiaison
ProjectManger
ITSystemsLead
MarketingTeamLead
MarketingConsultantLead
GraphicDesigner1
GraphicDesigner2
MarketingConsultant1
MarketingConsultant2
MarketingConsultant3
MarketingConsultant4
MarketingConsultant5
RecruitmentTeamLead
RecruitmentConsultant1
RecruitmentConsultant2
RecruitmentConsultant3
RecruitmentConsultant4
RecruitmentConsultant5
RecruitmentConsultant6
RecruitmentConsultant7
RecruitmentConsultant8
RecruitmentConsultant9
RecruitmentConsultant10
CustomerServiceRepresentative1
CustomerServiceRepresentative2
SystemDesignTeamLead
WebDesignConsultant1
WebDesignConsultant2
SoftwareTestingAnalyst1
SoftwareTestingAnalyst2
2 Execution
2.1 Marketing
2.1.1 Selection of Marketing Vendor
2.1.1.1 Draft RFP AR C
2.1.1.2 Approve RFP A R
2.1.1.3 Distribute RFP A R R
2.1.1.4 Receive responses AR
2.1.1.5 Review responses A R R
2.1.1.6
Interview selected marketing
vendors
AR
2.1.1.7 Vendor Selected A C R
2.1.1.8 Negotiate contract A R C
2.1.1.9 Sign contract I A R
2.1.2 Creation of Marketing Material
2.1.2.1 University Marketing
2.1.2.1.1 Create introduction letters C C A C R R C
2.1.2.1.2 Approve introduction letters A C C R R
2.1.2.1.3 Print introduction letters A C C R
2.1.2.2 Business Marketing
2.1.2.2.1 Create brochures C R A R R R
2.1.2.2.2 Approve brochure design A C C R R
2.1.2.2.3 Print Brochures A C C R
27
WBS ID
RACI Chart
Responsible
Accountable
Consulted
Informed
ProjectSponsor
ITChampion
BusinessChampion
FinancialChampion
UniversityChampion
ReimbursementChampion
MDELiaison
ProjectManger
ITSystemsLead
MarketingTeamLead
MarketingConsultantLead
GraphicDesigner1
GraphicDesigner2
MarketingConsultant1
MarketingConsultant2
MarketingConsultant3
MarketingConsultant4
MarketingConsultant5
RecruitmentTeamLead
RecruitmentConsultant1
RecruitmentConsultant2
RecruitmentConsultant3
RecruitmentConsultant4
RecruitmentConsultant5
RecruitmentConsultant6
RecruitmentConsultant7
RecruitmentConsultant8
RecruitmentConsultant9
RecruitmentConsultant10
CustomerServiceRepresentative1
CustomerServiceRepresentative2
SystemDesignTeamLead
WebDesignConsultant1
WebDesignConsultant2
SoftwareTestingAnalyst1
SoftwareTestingAnalyst2
2.1.2.3 Student Marketing
2.1.2.3.1 Create brochures C R A R R R
2.1.2.3.2 Approve brochure design A C C C R R
2.1.2.3.3 Print Brochures A C C R
2.1.3 Marketing Campaign
2.1.3.1 University Marketing
2.1.3.1.1 Firm compiles mailing list C A R
2.1.3.1.2 Firm mails introduction letters C A R
2.1.3.1.3 Firm executes follow-up calls C I A R
2.1.3.2 Business Marketing
2.1.3.2.1 Firm compiles mailing list R A R R R R R I
2.1.3.2.2 Firm mails introduction material R A R R R R R I
2.1.3.2.3 Firm executes follow-up calls A R R R R R I
2.1.3.2.4 Consultants visit businesses I I I C C C C C A R R R R R R R R R R
2.1.3.3 Student Marketing
2.1.3.3.1
Firm distributes materials to
Universities
C I A R R
2.1.3.3.2 Firm follows-up with Universities C I A R R
2.2 IT
2.2.1 Selection of IT Vendor
2.2.1.1 Draft RFP AR C
2.2.1.2 Approve RFP A R
28
WBS ID
RACI Chart
Responsible
Accountable
Consulted
Informed
ProjectSponsor
ITChampion
BusinessChampion
FinancialChampion
UniversityChampion
ReimbursementChampion
MDELiaison
ProjectManger
ITSystemsLead
MarketingTeamLead
MarketingConsultantLead
GraphicDesigner1
GraphicDesigner2
MarketingConsultant1
MarketingConsultant2
MarketingConsultant3
MarketingConsultant4
MarketingConsultant5
RecruitmentTeamLead
RecruitmentConsultant1
RecruitmentConsultant2
RecruitmentConsultant3
RecruitmentConsultant4
RecruitmentConsultant5
RecruitmentConsultant6
RecruitmentConsultant7
RecruitmentConsultant8
RecruitmentConsultant9
RecruitmentConsultant10
CustomerServiceRepresentative1
CustomerServiceRepresentative2
SystemDesignTeamLead
WebDesignConsultant1
WebDesignConsultant2
SoftwareTestingAnalyst1
SoftwareTestingAnalyst2
2.2.1.3 Distribute RFP A R R
2.2.1.4 Receive responses AR
2.2.1.5 Review responses A R R
2.2.1.6 Interview selected IT vendor AR
2.2.1.7 Vendor selected A R
2.2.1.8 Negotiate contract A R R
2.2.1.9 Sign contract I A R
2.2.2 Creation of Web Application
2.2.2.1 Define
2.2.2.1.1 Requirements Document
2.2.2.1.1.1 Write requirements V1 C C A R
2.2.2.1.1.2 Review requirements V1 C C A R
2.2.2.1.1.3 Update requirements V2 C C A R
2.2.2.1.1.4 Review requirements V2 C C A R
2.2.2.1.1.5 Approve requirements I A R
2.2.2.1.2 Design Specs Document
2.2.2.1.2.1 Write design specs V1 C C A R
2.2.2.1.2.2 Review design specs V1 C C A R
2.2.2.1.2.3 Update design specs V2 C C A R
2.2.2.1.2.4 Review design specs V2 C C A R
2.2.2.1.2.5 Approve design specs I A R
2.2.2.2 Build
29
WBS ID
RACI Chart
Responsible
Accountable
Consulted
Informed
ProjectSponsor
ITChampion
BusinessChampion
FinancialChampion
UniversityChampion
ReimbursementChampion
MDELiaison
ProjectManger
ITSystemsLead
MarketingTeamLead
MarketingConsultantLead
GraphicDesigner1
GraphicDesigner2
MarketingConsultant1
MarketingConsultant2
MarketingConsultant3
MarketingConsultant4
MarketingConsultant5
RecruitmentTeamLead
RecruitmentConsultant1
RecruitmentConsultant2
RecruitmentConsultant3
RecruitmentConsultant4
RecruitmentConsultant5
RecruitmentConsultant6
RecruitmentConsultant7
RecruitmentConsultant8
RecruitmentConsultant9
RecruitmentConsultant10
CustomerServiceRepresentative1
CustomerServiceRepresentative2
SystemDesignTeamLead
WebDesignConsultant1
WebDesignConsultant2
SoftwareTestingAnalyst1
SoftwareTestingAnalyst2
2.2.2.2.1 Administrative Backend
2.2.2.2.1.1 Write code C A R R
2.2.2.2.1.2 Unit test C A R R
2.2.2.2.2 University Interface
2.2.2.2.2.1 Write code C A R R
2.2.2.2.2.2 Unit test C A R R
2.2.2.2.3 Student Interface
2.2.2.2.3.1 Write code C A R R
2.2.2.2.3.2 Unit test C A R R
2.2.2.2.4 Business Interface
2.2.2.2.4.1 Write code C A R R
2.2.2.2.4.2 Unit test C A R R
2.2.2.2.5 Integration
2.2.2.2.5.1 Integrate with Commerce Systems C A R R
2.2.2.2.5.2 Integrate with MDE Systems C A R R
2.2.2.2.5.3 Integrate with Treasury Systems C C A R R
2.2.2.3 Test
2.2.2.3.1 Test Plan
2.2.2.3.1.1 Write Test Plan V1 C A R
2.2.2.3.1.2 Review Test Plan V1 C A R
2.2.2.3.1.3 Update Test Plan V2 C A R
30
WBS ID
RACI Chart
Responsible
Accountable
Consulted
Informed
ProjectSponsor
ITChampion
BusinessChampion
FinancialChampion
UniversityChampion
ReimbursementChampion
MDELiaison
ProjectManger
ITSystemsLead
MarketingTeamLead
MarketingConsultantLead
GraphicDesigner1
GraphicDesigner2
MarketingConsultant1
MarketingConsultant2
MarketingConsultant3
MarketingConsultant4
MarketingConsultant5
RecruitmentTeamLead
RecruitmentConsultant1
RecruitmentConsultant2
RecruitmentConsultant3
RecruitmentConsultant4
RecruitmentConsultant5
RecruitmentConsultant6
RecruitmentConsultant7
RecruitmentConsultant8
RecruitmentConsultant9
RecruitmentConsultant10
CustomerServiceRepresentative1
CustomerServiceRepresentative2
SystemDesignTeamLead
WebDesignConsultant1
WebDesignConsultant2
SoftwareTestingAnalyst1
SoftwareTestingAnalyst2
2.2.2.3.1.4 Review Test Plan V2 C A R
2.2.2.3.1.5 Approve Test Plan A R
2.2.2.3.2 Test Scripts
2.2.2.3.2.1 Write scripts V1 C A R
2.2.2.3.2.2 Review scripts V1 C A R
2.2.2.3.2.3 Update scripts V2 C A R
2.2.2.3.2.4 Review scripts V2 C A R
2.2.2.3.2.5 Approve scripts A R
2.2.2.3.3 Execute test scripts C A R R
2.2.3 System Deployment
2.2.3.1 Training
2.2.3.1.1 University training C A
2.2.3.1.2 Enrollment training C C C A R R R R
2.2.3.1.3 Business training C R R A
2.2.3.2 Deployment
2.2.3.2.1 Turn production system on A R R
2.2.3.2.2
Commence Entering University
Data
A
R
2.2.3.2.3
Commence Entering Business
Data
R A R R R R R R R R R R
3 Post Go-live Project Support
3.1 Enrollment
3.1.1 University enrollment R A R R
31
WBS ID
RACI Chart
Responsible
Accountable
Consulted
Informed
ProjectSponsor
ITChampion
BusinessChampion
FinancialChampion
UniversityChampion
ReimbursementChampion
MDELiaison
ProjectManger
ITSystemsLead
MarketingTeamLead
MarketingConsultantLead
GraphicDesigner1
GraphicDesigner2
MarketingConsultant1
MarketingConsultant2
MarketingConsultant3
MarketingConsultant4
MarketingConsultant5
RecruitmentTeamLead
RecruitmentConsultant1
RecruitmentConsultant2
RecruitmentConsultant3
RecruitmentConsultant4
RecruitmentConsultant5
RecruitmentConsultant6
RecruitmentConsultant7
RecruitmentConsultant8
RecruitmentConsultant9
RecruitmentConsultant10
CustomerServiceRepresentative1
CustomerServiceRepresentative2
SystemDesignTeamLead
WebDesignConsultant1
WebDesignConsultant2
SoftwareTestingAnalyst1
SoftwareTestingAnalyst2
3.1.2 Business enrollment R A R R R R R R R R R R
3.2 Monitoring and Oversight
3.2.1
Track enrollment and benefits
monitoring
A R R R R
3.2.2
Track tuition credit applied to
student accounts
R C C A
3.2.3 Fix any issues that arise C R A
4 Project Close
32
Communication Management Plan
The purpose of developing a communication plan is to outline the ways the project
team, steering committee, project sponsor, and any other extended teams will
effectively communicate throughout the project. The plan, displayed below, shows the
necessary activities required to keep everyone involved on the project informed and
aware of any changes. The meetings will have an appropriate agenda that consists of
objectives to track timeline. The agreed outcomes and necessary activities will be
documented along with the person(s) responsible, and the deadline for each action.
The IT and Marketing bi-weekly status reports will be sent to the project sponsor and
steering committee to maintain effective communication. All communication
documents (agendas, status reports, and presentation materials) will be centrally
stored for all team members to access.
Communication Management Assumptions
● Everyone involved in the project has access to internet and email
● Individuals who would like to web conference have the right equipment
● Michigan Government employees may not be available monthly for steering
committee meetings
Communication Management Constraints
● Project Sponsor has many other responsibilities and could be hard to contact
when needed
● Communications with businesses will be through the Recruitment Consultants
● Communications with Students will be through the University Student
Placement Offices.
33
Communication Matrix
Message Audience Method Frequency Sender
Initial Meeting
(Kickoff Meeting)
Project Sponsor
Steering Committee
Project Team
Face-to-Face
Web Conference
Once: After
Project Approval
Project Manager
Steering
Committee
Meetings
Project Sponsor
Steering Committee
Face-to-Face
Web Conference
Monthly Project Manager
Project Team Lead
Meetings
Project Team
Face-to-Face
Web Conference
Weekly Project Manager
Project Team
Status Reports
Project Sponsor
Steering Committee
E-mail Bi-Weekly Project Manager
IT Team Meetings IT Team
Face-to-Face
Web Conference
Weekly IT Team Leader
IT Status Report
Project Manager
IT Team
E-mail Bi-Weekly IT Team Leader
Marketing Team
Meetings
Marketing Team
Face-to-Face
Web Conference
Weekly
Marketing Team
Leader
Marketing Status
Report
Project Manager
Marketing Team
E-mail Bi-Weekly
Marketing Team
Leader
University
Newsletters
University Student
Placement Offices
E-mail Weekly
Project Manager
MDE Liaison
Go-Live
Announcement
Steering Committee
Project Team
University Student
Placement Offices
Email Once: At Go-Live
Project Manager
MDE Liaison
Close Meeting
Project Sponsor
Steering Committee
Project Team
Face-to-Face
Web Conference
Once: After Go-
Live
Project Manager
34
Communications Matrix Dictionary
Term Definition
Steering Committee
Comprised of these roles:
Governor
State CIO
State COC
State CFO
MDE – State Superintendent
Lottery Commissioner
Project Team
Comprised of these roles:
Project Manager
IT Systems Lead
Marketing Team Lead
Marketing Team
Comprised of these roles:
Marketing Team Lead
Marketing Consultant Lead
Recruitment Lead
Graphic Designers
Marketing Consultants
Recruitment Consultants
Customer Service Representatives
IT Team
Comprised of these roles:
IT Systems Lead
System Design Team Lead
Software Testing Analysts
Web Design Consultants
Stick to the Mitten Name of the incentive program
WMC Acronym for Western Michigan Consulting
35
High Level Budget
The high level budget for the project is calculated on the basis of the WBS ID number.
The project budget estimates cost to the projects expected closing date of September of
2016. The high level budget provides any unforeseen costs by showing a 10%
contingency. The research and process of work breakdown has specified a clear
understanding of the costs, which includes: labor, materials, and resources. The
budget, provided below, will cover the expected cost to plan, execute, and support a
go-live for the Stick to the Mitten Program.
WBS ID Budget Amount Resource Type
1 Planning/Initiation Phase $74,256
1.1, 1.2 WMC Project Manager $46,800 Labor
1.1, 1.2 WMC Marketing Team Lead $13,728 Labor
1.1, 1.2 WMC IT Manager $13,728 Labor
2 Execution $876,356
2.1 Marketing $510,156
2.1 WMC - Marketing Team Lead $25,600 Labor
2.1 Marketing Vendor $456,160 Labor
2.1.2.1.3
2.1.2.2.3
2.1.2.3.3
Print Materials $28,396 Printing,
Postage2.2 IT $366,200
2.2 WMC - IT Team Lead $44,400 Labor
2.2 IT Vendor $236,800 Labor
2.2 Software Licensing $85,000 Software
3 Post Go-live Project Support $193,000
3 WMC Project Team $131,240 Labor
3 IT Vendor $61,760 Labor
4 Project Close $1,360
4 WMC Project Team $1,360 Labor
Budget Subtotal $1,144,972
10% Contingency $114,497
Total Budget $1,259,469
36
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
1 1 Project Management 1/1/15 10/6/16 461
2 1.1 Initiating 1/1/15 2/4/15 25
5, 13, 14, 15,
23, 60
3 1.1.1 Create project charter 1/1/15 2/4/15 25 5
IT Systems Lead
Marketing Team Lead
Project Manager
4 1.1.2 Create project scope 1/1/15 2/4/15 25 5
IT Systems Lead
Marketing Team Lead
Project Manager
5 1.2 Planning 2/5/15 4/1/15 40 2, 3, 4
12, 13, 14, 15,
23, 60
6 1.2.1
Create work
breakdown structure
2/5/15 3/11/15 25 12
IT Systems Lead
Marketing Team Lead
Project Manager
7 1.2.2
Create stakeholder
registry
2/5/15 3/11/15 25 12
IT Systems Lead
Marketing Team Lead
Project Manager
8 1.2.3
Create roles and
responsibilities matrix
2/5/15 3/11/15 25 12
IT Systems Lead
Marketing Team Lead
Project Manager
9 1.2.4
Create communication
plan
3/5/15 3/11/15 5 12
IT Systems Lead
Marketing Team Lead
Project Manager
10 1.2.5
Create risk
management plan
3/12/15 3/18/15 5 12
IT Systems Lead
Marketing Team Lead
Project Manager
11 1.2.6
Create executive
scorecard
3/19/15 4/1/15 10 12
IT Systems Lead
Marketing Team Lead
Project Manager
37
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
12 1.3
Executing,
Monitoring and
Controlling
5/4/15 9/28/16 368
5, 6, 7, 8, 9,
10, 11
13 1.3.1
Monitor and control
cost
5/4/15 9/28/16 368 2, 5
IT Systems Lead
Marketing Team Lead
Project Manager
14 1.3.2
Monitor and control
schedule
5/4/15 9/28/16 368 2, 5
IT Systems Lead
Marketing Team Lead
Project Manager
15 1.3.3
Monitor and control
scope
5/4/15 9/28/16 368 2, 5
IT Systems Lead
Marketing Team Lead
Project Manager
16 1.4 Closeout 9/20/16 9/30/16 9 125,131
17 1.4.1
Obtain acceptance by
sponsor
9/20/16 9/26/16 5 22 21
Project Manager
Project Sponsor
University Champion
18 1.4.2
Document lesson
learned
9/20/16 9/26/16 5 22 Project Manager
19 1.4.3
Close out
procurements
9/20/16 9/29/16 8 22 Project Manager
20 1.4.4
Lessons learned
review
9/20/16 9/29/16 8 22
Project Manager
Business Champion
Financial Champion
University Champion
21 1.4.5 Archive document 9/29/16 9/29/16 1 17 Project Manager
22 2 Execution 5/4/15 2/12/16 205 17, 18, 19
23 2.1 Marketing 5/4/15 12/18/15 165 2, 5
38
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
24 2.1.1
Selection of
Marketing Vendor
5/4/15 7/1/15 43
34, 35, 39, 43,
47
25 2.1.1.1 Draft RFP 5/4/15 5/12/15 7 26 Project Manager
26 2.1.1.2 Approve RFP 5/13/15 5/21/15 7 25 27 University Champion
27 2.1.1.3 Distribute RFP 5/21/15 5/21/15 0 26 28 Project Manager
28 2.1.1.4 Receive Responses 5/22/15 6/10/15 14 27 29
IT Systems Lead
Marketing Team Lead
Project Manager
29 2.1.1.5 Review responses 6/11/15 6/11/15 1 28 30
IT Systems Lead
Marketing Team Lead
Project Manager
30 2.1.1.6
Interview selected
marketing vendors
6/12/15 6/22/15 7 29 31 Project Manager
31 2.1.1.7 Vendor Selected 6/22/15 6/22/15 0 30 32
Project Manager
University Champion
32 2.1.1.8 Negotiate contract 6/23/15 7/1/15 7 31 33
Marketing Consultant Lead
Project Manager
33 2.1.1.9 Sign contract 7/1/15 7/1/15 0 32
Marketing Consultant Lead
Project Manager
34 2.1.2
Creation of
Marketing Material
7/2/15 8/20/15 36 24 47
35 2.1.2.1 University Marketing 7/2/15 7/13/15 8 24
36 2.1.2.1.1
Create introduction
letters
7/2/15 7/8/15 5 37
Graphic Designer 1
Graphic Designer 2
Marketing Consultant Lead
39
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
37 2.1.2.1.2
Approve introduction
letters
7/9/15 7/10/15 2 36 38
Marketing Consultant Lead
Marketing Team Lead
Project Manager
University Champion
38 2.1.2.1.3
Print introduction
letters
7/13/15 7/13/15 1 37
Marketing Consultant 5
Marketing Consultant Lead
39 2.1.2.2 Business Marketing 7/9/15 8/5/15 20 24 52, 56
40 2.1.2.2.1 Create brochures 7/9/15 7/24/15 12 41
Graphic Designer 1
Graphic Designer 2
Marketing Consultant Lead
41 2.1.2.2.2
Approve brochure
design
7/27/15 7/31/15 5 40 42
Business Champion
Marketing Consultant Lead
Marketing Team Lead
Project Manager
42 2.1.2.2.3 Print Brochures 8/3/15 8/5/15 3 41
Marketing Consultant 5
Marketing Consultant Lead
43 2.1.2.3 Student Marketing 7/2/15 8/20/15 36 24
44 2.1.2.3.1 Create brochures 7/27/15 8/11/15 12 45
Graphic Designer 1
Graphic Designer 2
Marketing Consultant Lead
45 2.1.2.3.2
Approve brochure
design
8/12/15 8/18/15 5 44 46
Marketing Consultant Lead
Marketing Team Lead
Project Manager
University Champion
46 2.1.2.3.3 Print Brochures 8/19/15 8/20/15 2 45
47 2.1.3 Marketing Campaign 8/21/15 12/18/15 86 34, 24
40
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
48 2.1.3.1 University Marketing 8/21/15 9/7/15 12 57, 118
49 2.1.3.1.1
Firm compiles mailing
list
8/21/15 8/21/15 1 50
MDE Liaison
Marketing Consultant Lead
Marketing Consultant 5
50 2.1.3.1.2
Firm mails
introduction letters
8/24/15 8/24/15 1 49 51
MDE Liaison
Marketing Consultant Lead
Marketing Consultant 5
51 2.1.3.1.3
Firm executes follow-
up calls
8/25/15 9/7/15 10 50
MDE Liaison
Marketing Consultant Lead
Marketing Consultant 5
52 2.1.3.2 Business Marketing 8/21/15 12/18/15 86 39 120
53 2.1.3.2.1
Firm compiles mailing
list
8/21/15 10/1/15 30 54
Marketing Consultant 1
Marketing Consultant 2
Marketing Consultant Lead
Recruitment Team Lead
54 2.1.3.2.2
Firm mails
introduction material
10/2/15 10/2/15 1 53 55
Marketing Consultant 3
Marketing Consultant Lead
Recruitment Team Lead
55 2.1.3.2.3
Firm executes follow-
up calls
10/5/15 12/11/15 50 54
Marketing Consultant 1
Marketing Consultant 2
Marketing Consultant 3
Marketing Consultant 4
Marketing Consultant 5
Marketing Consultant Lead
Marketing Team Lead
Recruitment Team Lead
41
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
56 2.1.3.2.4
Consultants visit
businesses
10/12/15 12/18/15 50 39
Recruitment Consultant 1
Recruitment Consultant 2
Recruitment Consultant 3
Recruitment Consultant 4
Recruitment Consultant 5
Recruitment Consultant 6
Recruitment Consultant 7
Recruitment Consultant 8
Recruitment Consultant 9
Recruitment Consultant 10
Recruitment Team Lead
Marketing Consultant Lead
Marketing Team Lead
57 2.1.3.3 Student Marketing 9/8/15 10/12/15 25 48 119
58 2.1.3.3.1
Firm distributes
materials to
Universities
9/8/15 9/14/15 5 59
Marketing Consultant Lead
Marketing Consultant 4
Marketing Consultant 3
59 2.1.3.3.2
Firm follows-up with
Universities
9/15/15 10/12/15 20 58
Marketing Consultant Lead
Marketing Consultant 4
Marketing Consultant 3
60 2.2 IT 5/4/15 1/15/16 185 2, 5
61 2.2.1
Selection of IT
Vendor
5/4/15 7/1/15 43 71, 72
62 2.2.1.1 Draft RFP 5/4/15 5/12/15 7 63
IT Systems Lead
Marketing Team Lead
Project Manager
63 2.2.1.2 Approve RFP 5/13/15 5/21/15 7 62 64 IT Champion
64 2.2.1.3 Distribute RFP 5/21/15 5/21/15 0 63 65 Project Manager
42
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
65 2.2.1.4 Receive responses 5/22/15 6/10/15 14 64 66
IT Systems Lead
Marketing Team Lead
Project Manager
66 2.2.1.5 Review responses 6/11/15 6/11/15 1 65 67
IT Systems Lead
Marketing Team Lead
Project Manager
67 2.2.1.6
Interview selected IT
vendor
6/12/15 6/22/15 7 66 68 Project Manager
68 2.2.1.7 Vendor selected 6/22/15 6/22/15 0 67 69 Project Manager
69 2.2.1.8 Negotiate contract 6/23/15 7/1/15 7 68 70
Project Manager
System Design Team Lead
70 2.2.1.9 Sign contract 7/1/15 7/1/15 0 69
Project Manager
System Design Team Lead
71 2.2.2
Creation of Web
Application
7/2/15 1/1/16 132 61
72 2.2.2.1 Define 7/2/15 7/31/15 22 61 85
73 2.2.2.1.1
Requirements
Document
7/2/15 7/16/15 11 79
74 2.2.2.1.1.1 Write requirements V1 7/2/15 7/8/15 5 75
System Design Team Lead
Web Design Consultant 1
75 2.2.2.1.1.2
Review requirements
V1
7/9/15 7/10/15 2 74 76
System Design Team Lead
Web Design Consultant 2
76 2.2.2.1.1.3
Update requirements
V2
7/13/15 7/14/15 2 75 77
System Design Team Lead
Web Design Consultant 1
77 2.2.2.1.1.4
Review requirements
V2
7/15/15 7/15/15 1 76 78
System Design Team Lead
Web Design Consultant 2
78 2.2.2.1.1.5 Approve requirements 7/16/15 7/16/15 1 77
System Design Team Lead
IT Systems Lead
43
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
79 2.2.2.1.2
Design Specs
Document
7/17/15 7/31/15 11 73
80 2.2.2.1.2.1 Write design specs V1 7/17/15 7/23/15 5 81
System Design Team Lead
Web Design Consultant 1
81 2.2.2.1.2.2
Review design specs
V1
7/24/15 7/27/15 2 80 82
System Design Team Lead
Web Design Consultant 2
82 2.2.2.1.2.3
Update design specs
V2
7/28/15 7/29/15 2 81 83
System Design Team Lead
Web Design Consultant 1
83 2.2.2.1.2.4
Review design specs
V2
7/30/15 7/30/15 1 82 84
System Design Team Lead
Web Design Consultant 2
84 2.2.2.1.2.5 Approve design specs 7/31/15 7/31/15 1 83
IT Systems Lead
System Design Team Lead
85 2.2.2.2 Build 8/3/15 12/8/15 92 72 103, 102
86 2.2.2.2.1
Administrative
Backend
8/3/15 9/2/15 23 89
87 2.2.2.2.1.1 Write code 8/3/15 8/28/15 20 88
System Design Team Lead
Web Design Consultant 1
Web Design Consultant 2
88 2.2.2.2.1.2 Unit test 8/31/15 9/2/15 3 87
Software Testing Analyst 1,
Software Testing Analyst 2
System Design Team Lead
89 2.2.2.2.2 University Interface 9/3/15 9/18/15 12 86 92
90 2.2.2.2.2.1 Write code 9/3/15 9/16/15 10 91
System Design Team Lead
Web Design Consultant 1
Web Design Consultant 2
91 2.2.2.2.2.2 Unit test 9/17/15 9/18/15 2 90
Software Testing Analyst 1
Software Testing Analyst 2
System Design Team Lead
44
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
92 2.2.2.2.3 Student Interface 9/21/15 10/6/15 12 89 95
93 2.2.2.2.3.1 Write code 9/21/15 10/2/15 10 94
System Design Team Lead
Web Design Consultant 1
Web Design Consultant 2
94 2.2.2.2.3.2 Unit test 10/5/15 10/6/15 2 93
Software Testing Analyst 1
Software Testing Analyst 2
System Design Team Lead
95 2.2.2.2.4 Business Interface 10/7/15 10/22/15 12 92 98
96 2.2.2.2.4.1 Write code 10/7/15 10/20/15 10 97
System Design Team Lead
Web Design Consultant 1
Web Design Consultant 2
97 2.2.2.2.4.2 Unit test 10/21/15 10/22/15 2 96
Software Testing Analyst 1
Software Testing Analyst 2
System Design Team Lead
98 2.2.2.2.5 Integration 10/23/15 12/8/15 33 95
99 2.2.2.2.5.1
Integrate with
Commerce Systems
10/23/15 11/6/15 11 100
Business Champion
IT Systems Lead
MDE Liaison
Web Design Consultant 1
Web Design Consultant 2
System Design Team Lead
100 2.2.2.2.5.2
Integrate with MDE
Systems
11/9/15 11/23/15 11 99 101
IT Systems Lead
MDE Liaison
System Design Team Lead
University Champion
Web Design Consultant 1
Web Design Consultant 2
45
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
101 2.2.2.2.5.3
Integrate with
Treasury Systems
11/24/15 12/8/15 11 100
Financial Champion
Reimbursement Champion
System Design Team Lead
Web Design Consultant 1
Web Design Consultant 2
IT Systems Lead
MDE Liaison
102 2.2.2.3 Test 10/23/15 1/1/16 51 85
103 2.2.2.3.1 Test Plan 10/23/15 11/23/15 22 85 109
104 2.2.2.3.1.1 Write Test Plan V1 10/23/15 11/5/15 10 105
Software Testing Analyst 1
System Design Team Lead
105 2.2.2.3.1.2 Review Test Plan V1 11/6/15 11/12/15 5 104 106
Software Testing Analyst 2
System Design Team Lead
106 2.2.2.3.1.3 Update Test Plan V2 11/13/15 11/19/15 5 105 107
Software Testing Analyst 1
System Design Team Lead
107 2.2.2.3.1.4 Review Test Plan V2 11/20/15 11/20/15 1 106 108
Software Testing Analyst 2
System Design Team Lead
108 2.2.2.3.1.5 Approve Test Plan 11/23/15 11/23/15 1 107
IT Systems Lead
System Design Team Lead
109 2.2.2.3.2 Test Scripts 11/24/15 12/23/15 22 103 115
110 2.2.2.3.2.1 Write scripts V1 11/24/15 12/7/15 10 111
Software Testing Analyst 1
System Design Team Lead
111 2.2.2.3.2.2 Review scripts V1 12/8/15 12/14/15 5 110 112
Software Testing Analyst 2
System Design Team Lead
112 2.2.2.3.2.3 Update scripts V2 12/15/15 12/21/15 5 111 113
Software Testing Analyst 1
System Design Team Lead
113 2.2.2.3.2.4 Review scripts V2 12/22/15 12/22/15 1 112 114
Software Testing Analyst 2
System Design Team Lead
46
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
114 2.2.2.3.2.5 Approve scripts 12/23/15 12/23/15 1 113
IT Systems Lead
System Design Team Lead
115 2.2.2.3.3 Execute test scripts 12/24/15 1/1/16 7 109
Software Testing Analyst 1
Software Testing Analyst 2
System Design Team Lead
116 2.2.3 System Deployment 11/23/15 1/4/16 31 125
117 2.2.3.1 Training 11/23/15 1/1/16 30 126
118 2.2.3.1.1 University training 11/23/15 12/4/15 10 48
MDE Liaison
IT Systems Lead
119 2.2.3.1.2 Enrollment training 12/7/15 12/18/15 10 57
Customer Service Representative 1
Customer Service Representative 2
Financial Champion
Reimbursement Champion
IT Systems Lead
Marketing Team Lead
MDE Liaison
Recruitment Team Lead
120 2.2.3.1.3 Business training 12/21/15 1/1/16 10 52
Business Champion
Marketing Team Lead
MDE Liaison
Recruitment Team Lead
121 2.2.3.2 Deployment 1/4/16 1/4/16 1 126, 129, 132
122 2.2.3.2.1
Turn production
system on
1/4/16 1/4/16 1 126
Customer Service Representative 1
Customer Service Representative 2
Project Manager
123 2.2.3.2.2
Commence Entering
University Data
1/4/16 1/4/16 0 126 MDE Liaison
47
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
124 2.2.3.2.3
Commence Entering
Business Data
1/4/16 1/4/16 0 126
Recruitment Consultant 1
Recruitment Consultant 2
Recruitment Consultant 3
Recruitment Consultant 4
Recruitment Consultant 5
Recruitment Consultant 6
Recruitment Consultant 7
Recruitment Consultant 8
Recruitment Consultant 9
Recruitment Consultant 10
Recruitment Team Lead
125 3
Post Go-live Project
Support
1/5/16 9/28/16 192 116 133, 16
126 3.1 Enrollment 1/5/16 8/22/16 165
117, 121,
122, 123,
124
127 3.1.1 University enrollment 1/5/16 8/22/16 165 122
Customer Service Representative 1
Customer Service Representative 2
IT Systems Lead
MDE Liaison
48
DependencyID
WBSID
TaskName
Start
Finish
Duration(Days)
Predecessors
Successors
Resources
128 3.1.2 Business enrollment 1/5/16 8/22/16 165 122
Marketing Team Lead
Recruitment Consultant 1
Recruitment Consultant 2
Recruitment Consultant 3
Recruitment Consultant 4
Recruitment Consultant 5
Recruitment Consultant 6
Recruitment Consultant 7
Recruitment Consultant 8
Recruitment Consultant 9
Recruitment Consultant 10
Recruitment Team Lead
129 3.2
Monitoring and
Oversight
1/5/16 9/28/16 192 121
130 3.2.1
Track enrollment and
benefits monitoring
1/5/16 8/22/16 165 131
IT Systems Lead
Marketing Team Lead
Project Manager
Recruitment Team Lead
Software Testing Analyst 1
Software Testing Analyst 2
131 3.2.2
Track Tuition credit
applied to student
accounts
8/23/16 9/19/16 20 130
Business Champion
Financial Champion
Reimbursement Champion
MDE Liaison
132 3.2.3
Fix any issues that
arise
1/5/16 9/28/16 192 121
IT Systems Lead
Software Testing Analyst 1
Software Testing Analyst 2
133 4 Project Close 9/29/16 9/29/16 0 125
MDE Liaison
Project Manager
University Champion
49
Executive Scorecard
Project Start
Date
1/1/2015
Project
End Date
9/29/2016 Project Scope Project Budget
Current Project
Phase
Planning
Current
Date
3/30/2015 Project Timeline
Actual Budget to
Date
$0.00
Overall Project
Status
On Track
Total
Project
Budget
$1,259,469 Project Quality
Budget Variance
to Date
$0.00
Stick to the Mitten Project Overview Detailed Project Progress by Activities
Project Manager: Amanda Ahler
Deliverable/Action
Target
Date
Current
Status
Project Sponsor: Governor Rick Snyder
Project Description:
The Stick to the Mitten project will aim to decrease the
average amount of student loan debt by connecting students
and businesses for internship opportunities, where tuition
reimbursement is part of the student's compensation
Project Charter 2/4/2015
Project Scope Statement 1/30/2015
Work Breakdown Structure 3/9/2015
Major Accomplishments: Responsibility Assignment Matrix 3/9/2015
• Final Project Book completed Communication Management Plan 3/9/2015
Upcoming Deadlines: Executive Presentation 4/13/2015
• Executive Presentation Executive Approval 4/13/2015
• Executive Approval Creation of Marketing Materials 6/15/2015
Major Project Risks: Vendors Selected 7/2/2015
• Businesses are not interested in participating Marketing Campaign Underway 5/4/2015
• There are not enough internships for interested students Creation of Web Application Underway 7/3/2015
IT Build Complete 11/30/2015
Project Status Legend IT Test Complete 12/30/2015
In Progress - Needs Attention Completed Project Go-Live 1/1/2016
In Progress - On Track Not Started Post go-live support 1/4/2016
In Progress - Late Closeout 9/29/2016
50
Change
ID
Category Document Changed
Description of
Change
Submitted
By
Submission
Date
Status Disposition
Date
Approved
001 Project Purpose Project Charter
Added explanation
of funding
Amanda
Ahler
2/23/2015 Closed Approved 2/25/2015
002
High Level
Summary
Budget
Project Charter
Separated incentive
cost from the project
cost
Burhanuddin
Plasticwala
2/23/2015 Closed Approved 2/25/2015
003
Identification
Information
Project Charter
Defined the
members of the
steering committee
Burhanuddin
Plasticwala
2/23/2015 Closed Approved 2/25/2015
004
Project
Exclusions
Project Scope
Added a time
exclusion
Amanda
Ahler
2/23/2015 Closed Approved 2/25/2015
005
Identification
Information
Stakeholder Register
Added influence and
classification
columns
Jeffery
Buckley
3/5/2015 Closed Approved 3/8/2015
006 WBS 4
Work Breakdown
Structure
Changed
deliverables to
clarify end date
Amanda
Ahler
3/5/2015 Closed Approved 3/8/2015
007 WBS 2.2.3.1
Work Breakdown
Structure
Added Training
Amanda
Ahler
3/5/2015 Closed Approved 3/8/2015
008 WBS 2.2.2.2.5
Work Breakdown
Structure
Included IT
Integration
Amanda
Ahler
3/5/2015 Closed Approved 3/8/2015
009
High Level
Summary
Budget
Project Charter
Refined cost of IT
and MKTG which
raised budget from
$775K to $1.26
Janel
Langley
3/6/2015 Closed Approved 3/9/2015
010 Project Purpose
Stakeholder Register
RACI Chart
High Level Timeline
with Dependencies
Added Lottery
Commissioner to the
plan
Jeffery
Buckley
3/20/2015 Closed Approved 3/25/2015

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WMU1_PHASE3

  • 2. 1 Table of Contents Project Charter ................................................................................................... 2 Project Scope Statement ..................................................................................... 7 Work Breakdown Structure ................................................................................ 11 Stakeholder Register........................................................................................... 15 Roles and Responsibilities Matrix – RACI Chart .................................................. 24 Communication Management Plan ..................................................................... 32 High-Level Budget............................................................................................... 35 Detailed Timeline with Dependencies.................................................................. 36 Executive Scorecard............................................................................................ 49 Change Log......................................................................................................... 50
  • 3. 2 Project Purpose Michigan ranks 45th among states in college affordability. In addition to this, the average amount of student debt in Michigan has grown 57% from 2006 to 2012. In addition to graduating with high debt, students are also graduating with a lack of work experience. Stick to the Mitten is the solution for both of these problems. By reducing the average amount of student debt by providing opportunities for students to gain work experience, this project will increase the likelihood of Michigan students being more employable, and therefore more capable of helping improve Michigan’s economy. Stick to the Mitten is a new program that will encourage businesses, universities, and students to take part in a unique internship program. The two-pronged incentive will allow students to earn tuition credit, in addition to their compensation. This program positively affects businesses offering internships by offering tax incentives for every intern hired. This opportunity will give students working experience in their field, as well as a chance to make connections that will benefit them in the future. In addition, these paid internships will help decrease the average amount of student loan debt. Furthermore, this program helps the economy by providing businesses an affordable way to get to know college students and their capabilities, which will increase the likelihood of being hired full-time upon graduation. Annual Tuition Reimbursement Cost Tuition Reimbursement* $22,500,000 Project Management $1,260,000 Total $23,760,000 * 7500 students * $3,000 The $23.76 million required for this project will be funded by redistributing lottery money. According to the Michigan Lottery, $778.4 million dollars was contributed to Michigan Schools in 2012. Currently every dollar of the lottery is redistributed as follows: 5% to Advertising, 7% to Retailers, 58% to Prizes, and 30% to Schools. By increasing the percentage of contributions that go to schools by 1%, the amount will increase by $25.94 million. The cost of the Stick to the Mitten program will be more than covered, and after the first year there will be enough funds to increase the internships by 1,000. The extra 1% contribution to educate will be accomplished by decreasing the Prize amount to 57%. This great program will be able to touch even more student’s lives and help improve the State of Michigan even more than it already has.
  • 4. 3 High Level Project Description Stick to the Mitten is a program, which will encourage Michigan businesses to create or expand internship opportunities at their companies. Tax incentives will be offered for every intern hired. Increasing the number of internships offered in Michigan will create a bridge between students graduating from universities and companies who are looking to hire graduates. The number of students remaining in Michigan post- graduation will increase once students gain work experience, in addition businesses will realize the value Michigan students bring to their companies. The proposed project, Stick to the Mitten, will give Michigan students the chance to earn funding for tuition while gaining invaluable experience in their field of study. Stick to the Mitten will have a website available for students to connect to companies that are actively involved in the program. Students will be able to apply for various positions utilizing this website. Stick to the Mitten will decrease the average amount of student debt in the state of Michigan, as well as help make Michigan students more employable post-graduation. High Level Summary Budget The following is the budget for the set-up and the first operational year. Budget Amount Planning/Initiation Phase $74,256 Marketing $510,156 IT* $366,200 Post Go-live Project Support $193,000 Project Close $1,360 Contingency (10%) $75,000 Total $1,259,469 *Re-use of current technology
  • 5. 4 Initial Risks The following events or conditions could prevent the project from achieving its objectives: ● Lack of company enrollment in the program ● Participation rate of students is overestimated ● IT deployment fails to meet deadline ● Inability to integrate tuition reimbursement with current government financial aid systems ● Cost of marketing materials is higher than estimated ● Failure to start the enrollment process by January 2016 Summary Milestones The table below lists the high-level Milestones of the project and their estimated completion timeframe. Name Completion Date Vendors Selected 7/1/15 Marketing Material Ready 8/20/15 System Integration with State 12/8/15 State Employees Trained 1/1/16 Go-Live of Production System 1/4/16 Tuition Credit Applied to Accounts 9/19/16 Project Close 9/29/16
  • 6. 5 Success Criteria Statements The defined project success criteria and the included metrics are the key factors that will determine the success of Stick to the Mitten. Because the scope of the project does not include the ongoing monitoring of the program, the associated metrics will be passed on to the State of Michigan at the project closeout. Using these metrics, the state will be able to continue measuring the success of the project. Project Objectives Success Criteria Measurable Criteria Scope Connect Michigan businesses and Michigan students through the Stick to the Mitten Internship program The number of student interns and the number of students employed in the state of Michigan post- graduation will increase 10% year over year increase in the number of students working an internship for three years 25% increase in graduates finding Michigan jobs The average amount of student loan debt in Michigan will decrease The average amount of student loan debt will decrease by 20% by the third year of the program for that graduating class Time Complete IT go-live within approved timeframe Production system will be live by 1/4/16 Creation of System by 12/8/15 System tested by 12/31/15 Cost Stay within the approved budget of the project Stay within the $1.26 million budget Zero cost variance at completion Quality Ensure the highest quality of project output Review and approval of all documents go through final sign off All documents are approved by State officials Resources Ensure the most productive use of human, technological, and informational resources The project is executed in accordance to the resource plan Project is completed on time Project is completed within budget Risk Develop mitigation plans for all identified risks Successful mitigation and monitoring of risk One risk management plan for each identified risk
  • 7. 6 Acceptance Criteria ● The marketing material is approved by the Michigan Department of Education State Superintendent ● The number of internships offered by businesses in the state of Michigan will increase by 10% year over year compared to the current baseline ● The IT vendor is selected and approved by the State CIO ● The IT solution is tested and fully operational by January 4, 2016 ● Tuition reimbursement integrated with current government financial aid systems Escalation Plan The following escalation plan will be used to raise awareness of any project changes to time, scope, or cost. ● Project Team: Day to day operations will be handled according to the project plan; progress will be reported to the steering committee and project sponsor as per the communication plan ● Project Steering Committee: Will be informed within 1 day if the project fails to be on time, the scope changes, or the cost of the original plan increases by more than 2% ● Project Sponsor: Will be informed within 2 days if the project fails to be on time, the scope changes, or the cost of the original plan increases by more than 4% Members of Steering Committee Governor State CIO State COC State CFO MDE – State Superintendent Lottery Commissioner Approvals Rick Snyder PROJECT SPONSOR SIGNATURE DATE Amanda Ahler PROJECT MANAGER SIGNATURE DATE
  • 8. 7 Product Scope Statement In order to decrease the amount of the average total of student debt taken out by Michigan students, the Stick to the Mitten project will implement and market a program that connects students and businesses through internship opportunities. The Stick to the Mitten program will incentivize businesses to offer these internships by offering tax incentives. The Stick to the Mitten program will lower student debt by offering credit reimbursement as part of the student’s compensation. This program will offer the opportunity for students to lower their debt while simultaneously gaining work experience. In addition, these students will have a higher likelihood of being offered a full time job from these Michigan businesses upon graduation. This program will first be offered to the fifteen state universities1 in Michigan and will be limited to junior level students who are in good standing with the university and have at least one full time semester left. Students will be required to complete 480 hours of work at their internship to receive the $3,000 tuition reimbursement. The program is targeted to find internships for 500 students per university. This number is an average per university. Funding for this initiative is capped at 7,500 students for the first year. After the initial set-up and research, Stick to the Mitten will begin marketing to universities and businesses before the start of the fall 2015 semester. The IT behind the Stick to the Mitten program will be defined, built, tested, and deployed by January 4, 2016. After enrollment begins the project team will monitor the benefits and ensure that tuition reimbursement is successfully applied to student accounts before handing over the program to the Michigan Department of Education (MDE) in September 2016. After the businesses learn more and become interested in participating in the program they will have the chance to enroll. Businesses will have the opportunity to recruit eligible students at the career fairs hosted at each university in the spring 2016 semester. The first Internships participating in the Stick to the Mitten program will start in May 2016. 1 Central Michigan University, Eastern Michigan University, Ferris State University, Grand Valley State University, Lake Superior State, Oakland University, Michigan State University, Michigan Tech, Northern Michigan University, Saginaw Valley State University, Wayne State University, Western Michigan University, University of Michigan, University of Michigan Dearborn, and University of Michigan Flint
  • 9. 8 Project deliverables Note: Project Management tasks involved prior to the project initiation itself are detailed in preliminary documentation and are thus not duplicated here. All tasks are for the future project, if approved. ● Design marketing materials that educate universities, business and students about the program, its benefits, and how to take advantage of Stick to the Mitten ● Implement the following Information Technology solutions ○ Determine evaluation criteria and find an IT vendor ○ Create a web application that will fit the need of students and businesses ○ Build interfaces that appeal to universities, students, and businesses ○ Design an informational database that allows end users to learn about the program ○ Integrate system with state financial systems ○ Test applications to ensure functionality ● Allow sufficient time for enrollment of universities, businesses, and students to guarantee potential opportunities ● Monitor Stick to the Mitten progress and success ○ Review status reports to obtain insight on project trends ○ Plan for ongoing support once the project has ended to ensure success Acceptance criteria The following criteria are the minimal conditions we expect to be met in order for the project deliverables to be accepted ● The marketing material is approved by the MDE State Superintendent ● The marketing campaign targeting the fifteen universities is underway by August 2015 ● The IT vendor is selected and approved by the State CIO ● The IT solution is tested and fully operational by January 4, 2016 ● The IT solution allows for 100 concurrent users actively transacting ● The number of internships offered by businesses in the State of Michigan will increase by 10% year over year compared to the current baseline ● The successful handover of all operations to the State of Michigan Financial Services Bureau at the end of the project
  • 10. 9 High-level requirements The following high level requirements for this project have been laid out by the project sponsor, Governor Rick Snyder, as the following: ● Businesses will be allowed to enroll in the program ● Businesses will be able to post internships for viewing by universities and students; this will include job descriptions ● Students will be able to enroll in the program ● Students will be able to post resumes for viewing by universities and businesses ● Minimum qualification criteria will ensure that incentives only apply to students working as interns for their field of study ● Business will be able to record hours worked by interns for tax incentive and tuition qualification purposes ● Tuition credits will be applied directly to the student’s university account High-level timeline with key milestones Name Dates IT Vendor Selected 7/1/15 Marketing Vendor Selected 7/1/15 Business Marketing Campaign Begins 8/21/15 IT System Built 12/8/15 IT System Tested 12/31/15 Go-Live of Production System 1/4/16 Enrollment Begins 1/5/16 Internships Begin 5/1/16 First Tuition Credit Applied to Accounts 8/23/16 Project Close 9/29/16 Project Exclusions ● The scope of the project will not include businesses from other states ● The scope of the project will not include universities from other states ● Freshman and sophomores are excluded from participating in this program ● The program will not give more than $3,000 tuition reimbursement per student per completed internship ● This project will not include private universities or community colleges ● Continuing support beyond the project timeline
  • 11. 10 Project Assumptions ● Businesses will be motivated to participate in the program by the tax incentives offered ● Students will take advantage of the program ● The financial reimbursement methodology will follow the structure of similar programs currently in place by the government, such as work-study ● The State of Michigan will be willing to offer tax incentives to businesses participating in the program ● Project funding for the development of the infrastructure will be provided in full upon approval of the project for development and student tuition reimbursement will be provided in August 2016 ● An adequate vendor will be found to develop a system ● The current internship enrollment collected from the participating universities will be used as a baseline for this project ● The application is small enough to run on current government owned IT infrastructure Project Constraints ● The website portal will be operational for the public to use by January 4, 2016 ● The project shall not exceed the approved budget ● The project shall only be available to the fifteen public universities in the State of Michigan ● The project will be limited to junior level students, in good standing, with at least one full-time semester remaining before graduation ● The credit amounts to determine junior level status, full-time status, and good standing will be contingent on each university's individual standards ● The students participating in the program must remain in good standing with the university the semester they are awarded their tuition reimbursement ● The project sponsor must approve any changes to the scope, budget, or schedule, and key stakeholders must be made aware ● Any information entered into the portal by businesses and student applicants will be considered confidential under privacy laws ● Project team members will not be able to measure success criteria beyond the project closeout date of September 29, 2016
  • 12. 11 WBS ID Task Name Start Finish Duration (Days) 1 Project Management 1/1/15 10/6/16 461 1.1 Initiating 1/1/15 2/4/15 25 1.1.1 Create project charter 1/1/15 2/4/15 25 1.1.2 Create project scope 1/1/15 2/4/15 25 1.2 Planning 2/5/15 4/1/15 40 1.2.1 Create work breakdown structure 2/5/15 3/11/15 25 1.2.2 Create stakeholder registry 2/5/15 3/11/15 25 1.2.3 Create roles and responsibilities matrix 2/5/15 3/11/15 25 1.2.4 Create communication plan 3/5/15 3/11/15 5 1.2.5 Create risk management plan 3/12/15 3/18/15 5 1.2.6 Create executive scorecard 3/19/15 4/1/15 10 1.3 Executing, Monitoring and Controlling 5/4/15 9/28/16 368 1.3.1 Monitor and control cost 5/4/15 9/28/16 368 1.3.2 Monitor and control schedule 5/4/15 9/28/16 368 1.3.3 Monitor and control scope 5/4/15 9/28/16 368 1.4 Closeout 9/20/16 9/26/16 9 1.4.1 Obtain acceptance by sponsor 9/20/16 9/26/16 5 1.4.2 Document lesson learned 9/20/16 9/26/16 5 1.4.3 Close out procurements 9/20/16 9/29/16 8 1.4.4 Lessons learned review 9/20/16 9/29/16 8 1.4.5 Archive document 9/29/16 9/29/16 1 2 Execution 5/4/15 2/12/16 205 2.1 Marketing 5/4/15 12/18/15 165 2.1.1 Selection of Marketing Vendor 5/4/15 7/1/15 43 2.1.1.1 Draft RFP 5/4/15 5/12/15 7 2.1.1.2 Approve RFP 5/13/15 5/21/15 7 2.1.1.3 Distribute RFP 5/21/15 5/21/15 0 2.1.1.4 Receive Responses 5/22/15 6/10/15 14 2.1.1.5 Review responses 6/11/15 6/11/15 1 2.1.1.6 Interview selected marketing vendors 6/12/15 6/22/15 7 2.1.1.7 Vendor Selected 6/22/15 6/22/15 0 2.1.1.8 Negotiate contract 6/23/15 7/1/15 7 2.1.1.9 Sign contract 7/1/15 7/1/15 0 2.1.2 Creation of Marketing Material 7/2/15 8/20/15 36 2.1.2.1 University Marketing 7/2/15 7/13/15 8 2.1.2.1.1 Create introduction letters 7/2/15 7/8/15 5 2.1.2.1.2 Approve introduction letters 7/9/15 7/10/15 2 2.1.2.1.3 Print introduction letters 7/13/15 7/13/15 1
  • 13. 12 WBS ID Task Name Start Finish Duration (Days) 2.1.2.2 Business Marketing 7/9/15 8/5/15 20 2.1.2.2.1 Create brochures 7/9/15 7/24/15 12 2.1.2.2.2 Approve brochure design 7/27/15 7/31/15 5 2.1.2.2.3 Print Brochures 8/3/15 8/5/15 3 2.1.2.3 Student Marketing 7/2/15 8/20/15 36 2.1.2.3.1 Create brochures 7/27/15 8/11/15 12 2.1.2.3.2 Approve brochure design 8/12/15 8/18/15 5 2.1.2.3.3 Print Brochures 8/19/15 8/20/15 2 2.1.3 Marketing Campaign 8/21/15 12/18/15 86 2.1.3.1 University Marketing 8/21/15 9/7/15 12 2.1.3.1.1 Firm compiles mailing list 8/21/15 8/21/15 1 2.1.3.1.2 Firm mails introduction letters 8/24/15 8/24/15 1 2.1.3.1.3 Firm executes follow-up calls 8/25/15 9/7/15 10 2.1.3.2 Business Marketing 8/21/15 12/18/15 86 2.1.3.2.1 Firm compiles mailing list 8/21/15 10/1/15 30 2.1.3.2.2 Firm mails introduction material 10/2/15 10/2/15 1 2.1.3.2.3 Firm executes follow-up calls 10/5/15 12/11/15 50 2.1.3.2.4 Consultants visit businesses 10/12/15 12/18/15 50 2.1.3.3 Student Marketing 9/8/15 10/12/15 25 2.1.3.3.1 Firm distributes materials to Universities 9/8/15 9/14/15 5 2.1.3.3.2 Firm follows-up with Universities 9/15/15 10/12/15 20 2.2 IT 5/4/15 1/15/16 185 2.2.1 Selection of IT Vendor 5/4/15 7/1/15 43 2.2.1.1 Draft RFP 5/4/15 5/12/15 7 2.2.1.2 Approve RFP 5/13/15 5/21/15 7 2.2.1.3 Distribute RFP 5/21/15 5/21/15 0 2.2.1.4 Receive responses 5/22/15 6/10/15 14 2.2.1.5 Review responses 6/11/15 6/11/15 1 2.2.1.6 Interview selected IT vendor 6/12/15 6/22/15 7 2.2.1.7 Vendor selected 6/22/15 6/22/15 0 2.2.1.8 Negotiate contract 6/23/15 7/1/15 7 2.2.1.9 Sign contract 7/1/15 7/1/15 0
  • 14. 13 WBS ID Task Name Start Finish Duration (Days) 2.2.2 Creation of Web Application 7/2/15 1/1/16 132 2.2.2.1 Define 7/2/15 7/31/15 22 2.2.2.1.1 Requirements Document 7/2/15 7/16/15 11 2.2.2.1.1.1 Write requirements V1 7/2/15 7/8/15 5 2.2.2.1.1.2 Review requirements V1 7/9/15 7/10/15 2 2.2.2.1.1.3 Update requirements V2 7/13/15 7/14/15 2 2.2.2.1.1.4 Review requirements V2 7/15/15 7/15/15 1 2.2.2.1.1.5 Approve requirements 7/16/15 7/16/15 1 2.2.2.1.2 Design Specs Document 7/17/15 7/31/15 11 2.2.2.1.2.1 Write design specs V1 7/17/15 7/23/15 5 2.2.2.1.2.2 Review design specs V1 7/24/15 7/27/15 2 2.2.2.1.2.3 Update design specs V2 7/28/15 7/29/15 2 2.2.2.1.2.4 Review design specs V2 7/30/15 7/30/15 1 2.2.2.1.2.5 Approve design specs 7/31/15 7/31/15 1 2.2.2.2 Build 8/3/15 12/8/15 92 2.2.2.2.1 Administrative Backend 8/3/15 9/2/15 23 2.2.2.2.1.1 Write code 8/3/15 8/28/15 20 2.2.2.2.1.2 Unit test 8/31/15 9/2/15 3 2.2.2.2.2 University Interface 9/3/15 9/18/15 12 2.2.2.2.2.1 Write code 9/3/15 9/16/15 10 2.2.2.2.2.2 Unit test 9/17/15 9/18/15 2 2.2.2.2.3 Student Interface 9/21/15 10/6/15 12 2.2.2.2.3.1 Write code 9/21/15 10/2/15 10 2.2.2.2.3.2 Unit test 10/5/15 10/6/15 2 2.2.2.2.4 Business Interface 10/7/15 10/22/15 12 2.2.2.2.4.1 Write code 10/7/15 10/20/15 10 2.2.2.2.4.2 Unit test 10/21/15 10/22/15 2 2.2.2.2.5 Integration 10/23/15 12/8/15 33 2.2.2.2.5.1 Integrate with Commerce Systems 10/23/15 11/6/15 11 2.2.2.2.5.2 Integrate with MDE Systems 11/9/15 11/23/15 11 2.2.2.2.5.3 Integrate with Treasury Systems 11/24/15 12/8/15 11 2.2.2.3 Test 10/23/15 1/1/16 51 2.2.2.3.1 Test Plan 10/23/15 11/23/15 22 2.2.2.3.1.1 Write Test Plan V1 10/23/15 11/5/15 10 2.2.2.3.1.2 Review Test Plan V1 11/6/15 11/12/15 5 2.2.2.3.1.3 Update Test Plan V2 11/13/15 11/19/15 5 2.2.2.3.1.4 Review Test Plan V2 11/20/15 11/20/15 1 2.2.2.3.1.5 Approve Test Plan 11/23/15 11/23/15 1
  • 15. 14 WBS ID Task Name Start Finish Duration (Days) 2.2.2.3.2 Test Scripts 11/24/15 12/23/15 22 2.2.2.3.2.1 Write scripts V1 11/24/15 12/7/15 10 2.2.2.3.2.2 Review scripts V1 12/8/15 12/14/15 5 2.2.2.3.2.3 Update scripts V2 12/15/15 12/21/15 5 2.2.2.3.2.4 Review scripts V2 12/22/15 12/22/15 1 2.2.2.3.2.5 Approve scripts 12/23/15 12/23/15 1 2.2.2.3.3 Execute test scripts 12/24/15 1/1/16 7 2.2.3 System Deployment 11/23/15 1/4/16 31 2.2.3.1 Training 11/23/15 1/1/16 30 2.2.3.1.1 University training 11/23/15 12/4/15 10 2.2.3.1.2 Enrollment training 12/7/15 12/18/15 10 2.2.3.1.3 Business training 12/21/15 1/1/16 10 2.2.3.2 Deployment 1/4/16 1/4/16 1 2.2.3.2.1 Turn production system on 1/4/16 1/4/16 1 2.2.3.2.2 Commence Entering University Data 1/4/16 1/4/16 0 2.2.3.2.3 Commence Entering Business Data 1/4/16 1/4/16 0 3 Post Go-live Project Support 1/5/16 9/28/16 192 3.1 Enrollment 1/5/16 8/22/16 165 3.1.1 University enrollment 1/5/16 8/22/16 165 3.1.2 Business enrollment 1/5/16 8/22/16 165 3.2 Monitoring and Oversight 1/5/16 9/28/16 192 3.2.1 Track enrollment and benefits monitoring 1/5/16 8/22/16 165 3.2.2 Track Tuition credit applied to student accounts 8/23/16 9/19/16 20 3.2.3 Fix any issues that arise 1/5/16 9/28/16 192 4 Project Close 9/29/16 9/29/16 0
  • 16. 15 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification Rick Snyder Governor Project Sponsor •Approves project •Commits necessary state resources to complete project •Member of the steering committee rick.snyder@mi.gov •Approves project •Internal •Steering committee David B. Behen State CIO IT Champion •Approve IT solutions •Commits necessary state IT resources to complete project •Commits to onboarding final solution •Member of the steering committee david.behan@mi.gov •Approve IT solutions •Suggest alternate technology •Internal •Steering committee Richard K. Studley State COC Business Champion •Approve business marketing material •Commits necessary Michigan Chamber of Commerce resources to complete the project •Commits to onboarding final solution •Member of the steering committee richard.studley@mi.gov •Approve business marketing material •Suggest process improvements •Internal •Steering committee Kevin Clinton State CFO Financial Champion •Supplies and distributes necessary funds to the project •Member of the steering committee kevin.clint@mi.gov •Approves project budget •Internal •Steering committee
  • 17. 16 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification M. Scott Bowen Lottery Commissioner Reimbursement Champion •Assists the CFO supply and distribute necessary funds to the project •Member of the steering committee scott.bowen@mi.gov •Allocates financing for tuition reimbursement •Internal •Steering committee Michael P Flanagan MDE - State Superintendent University Champion •Develop a University relations program •Keep members informed about the needs of the program •Member of the steering committee michael.flanagan@mi.gov •Approves marketing material •Internal •Steering committee Janel Langley MDE - State Employee MDE Liaison •Contacts Colleges janel.m.langley@wmich.edu •None •Internal •Supporter Amanda Ahler WMC Consultant Project Manager •Ensure project stays within scope and budget •Facilitates communication among project team amanda.j.ahler@wmich.edu •None •Internal •Supporter Burhanuddin Plasticwala WMC Consultant IT Systems Lead •Manages IT team •Design and monitor information systems. burhanuddin_saifuddin@hotmail.com •None •Internal, •supporter
  • 18. 17 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification Jeffrey T. Buckley WMC Consultant Marketing Team Lead •Advertising and creative design •Implement all marketing content •Approves marketing methods •Managers Marketing Consultant Lead and Recruitment Team Lead jeffrey.t.buckley@wmich.edu •None •Internal •Supporter Emily Gilpin Marketing Vendor Marketing Consultant Lead •Oversight of Marketing Team •Works with Marketing Team Lead emily.n.gilpin@wmich.edu •None •Internal •Supporter TBD* Marketing Vendor Graphic Designer 1 •Design marketing materials •Member of marketing team TBD* •None •Internal •Supporter TBD* Marketing Vendor Graphic Designer 2 •Design marketing materials •Member of marketing team TBD* •None •Internal •Supporter TBD* Marketing Vendor Marketing Consultant 1 •Conduct marketing research and develop solutions •Design, develop, and implement marketing plan •Member of marketing team TBD* •None •Internal •Supporter
  • 19. 18 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification TBD* Marketing Vendor Marketing Consultant 2 •Conduct marketing research and develop solutions •Design, develop, and implement marketing plan •Member of marketing team TBD* •None •Internal •Supporter TBD* Marketing Vendor Marketing Consultant 3 •Conduct marketing research and develop solutions •Design, develop, and implement marketing plan •Member of marketing team TBD* •None •Internal •Supporter TBD* Marketing Vendor Marketing Consultant 4 •Conduct marketing research and develop solutions •Design, develop, and implement marketing plan •Member of marketing team TBD* •None •Internal •Supporter TBD* Marketing Vendor Marketing Consultant 5 •Conduct marketing research and develop solutions •Design, develop, and implement marketing plan •Member of marketing team TBD* •None •Internal •Supporter
  • 20. 19 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification TBD* Marketing Vendor Recruitment Team Lead •Obtain research data of businesses from marketing team consultants •Design, develop, and implement a strategy to influence businesses to participate in Stick to the Mitten •Oversight of Recruitment Consultants •Works with Marketing Team Lead TBD* •None •Internal •Supporter TBD* Marketing Vendor Recruitment Consultant 1 •1 of 2 business recruitment consultants in the West Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter TBD* Marketing Vendor Recruitment Consultant 2 •1 of 2 business recruitment consultants in the West Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter
  • 21. 20 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification TBD* Marketing Vendor Recruitment Consultant 3 •1 of 2 business recruitment consultants in the Central/Mid- Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter TBD* Marketing Vendor Recruitment Consultant 4 •1 of 2 business recruitment consultants in the Central/Mid- Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter TBD* Marketing Vendor Recruitment Consultant 5 •1 of 4 business recruitment consultants in the Southeast Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter
  • 22. 21 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification TBD* Marketing Vendor Recruitment Consultant 6 •1 of 4 business recruitment consultants in the Southeast Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter TBD* Marketing Vendor Recruitment Consultant 7 •1 of 4 business recruitment consultants in the Southeast Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter TBD* Marketing Vendor Recruitment Consultant 8 •1 of 4 business recruitment consultants in the Southeast Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter
  • 23. 22 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification TBD* Marketing Vendor Recruitment Consultant 9 •Business recruitment in the East Upper Peninsula region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter TBD* Marketing Vendor Recruitment Consultant 10 •Business recruitment in the West Upper Peninsula Michigan region •Coordinate with marketing team leads to determine interested businesses to visit and present further information on Stick to the Mitten TBD* •None •Internal •Supporter TBD* Marketing Vendor Customer Service Representative 1 •Communicate and assists students, businesses, and universities with information regarding Stick to the Mitten TBD* •None •Internal •Supporter TBD* Marketing Vendor Customer Service Representative 2 •Communicate and assists students, businesses, and universities with information regarding Stick to the Mitten TBD* •None •Internal •Supporter
  • 24. 23 Identification Information Name Position Project Role Responsibilities Contact Information Influence Classification TBD* IT Vendor System Design Team Lead •Design and develop website •Set up student and business registration •Manages IT Consultants •Member of IT Team TBD* •None •Internal •Supporter TBD* IT Vendor Software Testing Analyst 1 •Test and implement website •Member of IT Team TBD* •None •Internal •Supporter TBD* IT Vendor Software Testing Analyst 2 •Test and implement website •Member of IT Team TBD* •None •Internal •Supporter TBD* IT Vendor Web Design Consultant 1 •Design, develop, and implement website •Resolve any system errors •Member of IT Team TBD* •None •Internal •Supporter TBD* IT Vendor Web Design Consultant 2 •Design, develop, and implement website •Resolve any system errors •Member of IT Team TBD* •None •Internal •Supporter Students Qualified University Students Beneficiaries •Participate and complete internship program University Databases •None •Internal •Supporter Universities Michigan Public Universities Stick to the Mitten Liaison •Connect students with program and businesses Public •None •External •Supporter
  • 25. 24 RACI Chart: Roles and Responsibilities Matrix The roles and responsibilities are outlined in the form of a RACI Chart, which identifies individual(s) that are Responsible, Accountable, Consulted, or Informed (RACI) for each task taken from the work breakdown structure. Distinctly identifying project team members’ roles and responsibilities will develop a visual understanding of the project work assignments, and reduce the probability of conflict within the team. RACI Definitions: Responsible: The individual(s) who will be performing the work necessary to fulfill the scope of the project tasks. Each task has at least one person responsible for it. Accountable: The individual with final authority over a project task, who must ensure the work is adequately completed within the given constraints of scope, budget, and time. Consulted: The individual(s) with knowledge pertaining to the work, who are needed to give their expert outlook on the task being performed. Individuals that are giving consult on a task are able to contribute to the completion of the task. Informed: The individual(s) who will be given status updates as work progresses and upon completion of a project task
  • 26. 25 WBS ID RACI Chart Responsible Accountable Consulted Informed ProjectSponsor ITChampion BusinessChampion FinancialChampion UniversityChampion ReimbursementChampion MDELiaison ProjectManger ITSystemsLead MarketingTeamLead MarketingConsultantLead GraphicDesigner1 GraphicDesigner2 MarketingConsultant1 MarketingConsultant2 MarketingConsultant3 MarketingConsultant4 MarketingConsultant5 RecruitmentTeamLead RecruitmentConsultant1 RecruitmentConsultant2 RecruitmentConsultant3 RecruitmentConsultant4 RecruitmentConsultant5 RecruitmentConsultant6 RecruitmentConsultant7 RecruitmentConsultant8 RecruitmentConsultant9 RecruitmentConsultant10 CustomerServiceRepresentative1 CustomerServiceRepresentative2 SystemDesignTeamLead WebDesignConsultant1 WebDesignConsultant2 SoftwareTestingAnalyst1 SoftwareTestingAnalyst2 1 Project Management 1.1 Initiating 1.1.1 Create project charter I A R R 1.1.2 Create project scope I A R R 1.2 Planning 1.2.1 Create work breakdown structure A R R 1.2.2 Create stakeholder registry A R R 1.2.3 Create roles and responsibilities matrix A R R 1.2.4 Create communication plan R R A 1.2.5 Create risk management plan A R R 1.2.6 Create executive scorecard A R R 1.3 Executing, Monitoring and Controlling 1.3.1 Monitor and control cost A R R 1.3.2 Monitor and control schedule A R R 1.3.3 Monitor and control scope A R R 1.4 Closeout 1.4.1 Obtain acceptance by sponsor A R R 1.4.2 Document lesson learned A R R 1.4.3 Close out procurements A R R 1.4.4 Lessons learned review A R R 1.4.5 Archive document A R R
  • 27. 26 WBS ID RACI Chart Responsible Accountable Consulted Informed ProjectSponsor ITChampion BusinessChampion FinancialChampion UniversityChampion ReimbursementChampion MDELiaison ProjectManger ITSystemsLead MarketingTeamLead MarketingConsultantLead GraphicDesigner1 GraphicDesigner2 MarketingConsultant1 MarketingConsultant2 MarketingConsultant3 MarketingConsultant4 MarketingConsultant5 RecruitmentTeamLead RecruitmentConsultant1 RecruitmentConsultant2 RecruitmentConsultant3 RecruitmentConsultant4 RecruitmentConsultant5 RecruitmentConsultant6 RecruitmentConsultant7 RecruitmentConsultant8 RecruitmentConsultant9 RecruitmentConsultant10 CustomerServiceRepresentative1 CustomerServiceRepresentative2 SystemDesignTeamLead WebDesignConsultant1 WebDesignConsultant2 SoftwareTestingAnalyst1 SoftwareTestingAnalyst2 2 Execution 2.1 Marketing 2.1.1 Selection of Marketing Vendor 2.1.1.1 Draft RFP AR C 2.1.1.2 Approve RFP A R 2.1.1.3 Distribute RFP A R R 2.1.1.4 Receive responses AR 2.1.1.5 Review responses A R R 2.1.1.6 Interview selected marketing vendors AR 2.1.1.7 Vendor Selected A C R 2.1.1.8 Negotiate contract A R C 2.1.1.9 Sign contract I A R 2.1.2 Creation of Marketing Material 2.1.2.1 University Marketing 2.1.2.1.1 Create introduction letters C C A C R R C 2.1.2.1.2 Approve introduction letters A C C R R 2.1.2.1.3 Print introduction letters A C C R 2.1.2.2 Business Marketing 2.1.2.2.1 Create brochures C R A R R R 2.1.2.2.2 Approve brochure design A C C R R 2.1.2.2.3 Print Brochures A C C R
  • 28. 27 WBS ID RACI Chart Responsible Accountable Consulted Informed ProjectSponsor ITChampion BusinessChampion FinancialChampion UniversityChampion ReimbursementChampion MDELiaison ProjectManger ITSystemsLead MarketingTeamLead MarketingConsultantLead GraphicDesigner1 GraphicDesigner2 MarketingConsultant1 MarketingConsultant2 MarketingConsultant3 MarketingConsultant4 MarketingConsultant5 RecruitmentTeamLead RecruitmentConsultant1 RecruitmentConsultant2 RecruitmentConsultant3 RecruitmentConsultant4 RecruitmentConsultant5 RecruitmentConsultant6 RecruitmentConsultant7 RecruitmentConsultant8 RecruitmentConsultant9 RecruitmentConsultant10 CustomerServiceRepresentative1 CustomerServiceRepresentative2 SystemDesignTeamLead WebDesignConsultant1 WebDesignConsultant2 SoftwareTestingAnalyst1 SoftwareTestingAnalyst2 2.1.2.3 Student Marketing 2.1.2.3.1 Create brochures C R A R R R 2.1.2.3.2 Approve brochure design A C C C R R 2.1.2.3.3 Print Brochures A C C R 2.1.3 Marketing Campaign 2.1.3.1 University Marketing 2.1.3.1.1 Firm compiles mailing list C A R 2.1.3.1.2 Firm mails introduction letters C A R 2.1.3.1.3 Firm executes follow-up calls C I A R 2.1.3.2 Business Marketing 2.1.3.2.1 Firm compiles mailing list R A R R R R R I 2.1.3.2.2 Firm mails introduction material R A R R R R R I 2.1.3.2.3 Firm executes follow-up calls A R R R R R I 2.1.3.2.4 Consultants visit businesses I I I C C C C C A R R R R R R R R R R 2.1.3.3 Student Marketing 2.1.3.3.1 Firm distributes materials to Universities C I A R R 2.1.3.3.2 Firm follows-up with Universities C I A R R 2.2 IT 2.2.1 Selection of IT Vendor 2.2.1.1 Draft RFP AR C 2.2.1.2 Approve RFP A R
  • 29. 28 WBS ID RACI Chart Responsible Accountable Consulted Informed ProjectSponsor ITChampion BusinessChampion FinancialChampion UniversityChampion ReimbursementChampion MDELiaison ProjectManger ITSystemsLead MarketingTeamLead MarketingConsultantLead GraphicDesigner1 GraphicDesigner2 MarketingConsultant1 MarketingConsultant2 MarketingConsultant3 MarketingConsultant4 MarketingConsultant5 RecruitmentTeamLead RecruitmentConsultant1 RecruitmentConsultant2 RecruitmentConsultant3 RecruitmentConsultant4 RecruitmentConsultant5 RecruitmentConsultant6 RecruitmentConsultant7 RecruitmentConsultant8 RecruitmentConsultant9 RecruitmentConsultant10 CustomerServiceRepresentative1 CustomerServiceRepresentative2 SystemDesignTeamLead WebDesignConsultant1 WebDesignConsultant2 SoftwareTestingAnalyst1 SoftwareTestingAnalyst2 2.2.1.3 Distribute RFP A R R 2.2.1.4 Receive responses AR 2.2.1.5 Review responses A R R 2.2.1.6 Interview selected IT vendor AR 2.2.1.7 Vendor selected A R 2.2.1.8 Negotiate contract A R R 2.2.1.9 Sign contract I A R 2.2.2 Creation of Web Application 2.2.2.1 Define 2.2.2.1.1 Requirements Document 2.2.2.1.1.1 Write requirements V1 C C A R 2.2.2.1.1.2 Review requirements V1 C C A R 2.2.2.1.1.3 Update requirements V2 C C A R 2.2.2.1.1.4 Review requirements V2 C C A R 2.2.2.1.1.5 Approve requirements I A R 2.2.2.1.2 Design Specs Document 2.2.2.1.2.1 Write design specs V1 C C A R 2.2.2.1.2.2 Review design specs V1 C C A R 2.2.2.1.2.3 Update design specs V2 C C A R 2.2.2.1.2.4 Review design specs V2 C C A R 2.2.2.1.2.5 Approve design specs I A R 2.2.2.2 Build
  • 30. 29 WBS ID RACI Chart Responsible Accountable Consulted Informed ProjectSponsor ITChampion BusinessChampion FinancialChampion UniversityChampion ReimbursementChampion MDELiaison ProjectManger ITSystemsLead MarketingTeamLead MarketingConsultantLead GraphicDesigner1 GraphicDesigner2 MarketingConsultant1 MarketingConsultant2 MarketingConsultant3 MarketingConsultant4 MarketingConsultant5 RecruitmentTeamLead RecruitmentConsultant1 RecruitmentConsultant2 RecruitmentConsultant3 RecruitmentConsultant4 RecruitmentConsultant5 RecruitmentConsultant6 RecruitmentConsultant7 RecruitmentConsultant8 RecruitmentConsultant9 RecruitmentConsultant10 CustomerServiceRepresentative1 CustomerServiceRepresentative2 SystemDesignTeamLead WebDesignConsultant1 WebDesignConsultant2 SoftwareTestingAnalyst1 SoftwareTestingAnalyst2 2.2.2.2.1 Administrative Backend 2.2.2.2.1.1 Write code C A R R 2.2.2.2.1.2 Unit test C A R R 2.2.2.2.2 University Interface 2.2.2.2.2.1 Write code C A R R 2.2.2.2.2.2 Unit test C A R R 2.2.2.2.3 Student Interface 2.2.2.2.3.1 Write code C A R R 2.2.2.2.3.2 Unit test C A R R 2.2.2.2.4 Business Interface 2.2.2.2.4.1 Write code C A R R 2.2.2.2.4.2 Unit test C A R R 2.2.2.2.5 Integration 2.2.2.2.5.1 Integrate with Commerce Systems C A R R 2.2.2.2.5.2 Integrate with MDE Systems C A R R 2.2.2.2.5.3 Integrate with Treasury Systems C C A R R 2.2.2.3 Test 2.2.2.3.1 Test Plan 2.2.2.3.1.1 Write Test Plan V1 C A R 2.2.2.3.1.2 Review Test Plan V1 C A R 2.2.2.3.1.3 Update Test Plan V2 C A R
  • 31. 30 WBS ID RACI Chart Responsible Accountable Consulted Informed ProjectSponsor ITChampion BusinessChampion FinancialChampion UniversityChampion ReimbursementChampion MDELiaison ProjectManger ITSystemsLead MarketingTeamLead MarketingConsultantLead GraphicDesigner1 GraphicDesigner2 MarketingConsultant1 MarketingConsultant2 MarketingConsultant3 MarketingConsultant4 MarketingConsultant5 RecruitmentTeamLead RecruitmentConsultant1 RecruitmentConsultant2 RecruitmentConsultant3 RecruitmentConsultant4 RecruitmentConsultant5 RecruitmentConsultant6 RecruitmentConsultant7 RecruitmentConsultant8 RecruitmentConsultant9 RecruitmentConsultant10 CustomerServiceRepresentative1 CustomerServiceRepresentative2 SystemDesignTeamLead WebDesignConsultant1 WebDesignConsultant2 SoftwareTestingAnalyst1 SoftwareTestingAnalyst2 2.2.2.3.1.4 Review Test Plan V2 C A R 2.2.2.3.1.5 Approve Test Plan A R 2.2.2.3.2 Test Scripts 2.2.2.3.2.1 Write scripts V1 C A R 2.2.2.3.2.2 Review scripts V1 C A R 2.2.2.3.2.3 Update scripts V2 C A R 2.2.2.3.2.4 Review scripts V2 C A R 2.2.2.3.2.5 Approve scripts A R 2.2.2.3.3 Execute test scripts C A R R 2.2.3 System Deployment 2.2.3.1 Training 2.2.3.1.1 University training C A 2.2.3.1.2 Enrollment training C C C A R R R R 2.2.3.1.3 Business training C R R A 2.2.3.2 Deployment 2.2.3.2.1 Turn production system on A R R 2.2.3.2.2 Commence Entering University Data A R 2.2.3.2.3 Commence Entering Business Data R A R R R R R R R R R R 3 Post Go-live Project Support 3.1 Enrollment 3.1.1 University enrollment R A R R
  • 32. 31 WBS ID RACI Chart Responsible Accountable Consulted Informed ProjectSponsor ITChampion BusinessChampion FinancialChampion UniversityChampion ReimbursementChampion MDELiaison ProjectManger ITSystemsLead MarketingTeamLead MarketingConsultantLead GraphicDesigner1 GraphicDesigner2 MarketingConsultant1 MarketingConsultant2 MarketingConsultant3 MarketingConsultant4 MarketingConsultant5 RecruitmentTeamLead RecruitmentConsultant1 RecruitmentConsultant2 RecruitmentConsultant3 RecruitmentConsultant4 RecruitmentConsultant5 RecruitmentConsultant6 RecruitmentConsultant7 RecruitmentConsultant8 RecruitmentConsultant9 RecruitmentConsultant10 CustomerServiceRepresentative1 CustomerServiceRepresentative2 SystemDesignTeamLead WebDesignConsultant1 WebDesignConsultant2 SoftwareTestingAnalyst1 SoftwareTestingAnalyst2 3.1.2 Business enrollment R A R R R R R R R R R R 3.2 Monitoring and Oversight 3.2.1 Track enrollment and benefits monitoring A R R R R 3.2.2 Track tuition credit applied to student accounts R C C A 3.2.3 Fix any issues that arise C R A 4 Project Close
  • 33. 32 Communication Management Plan The purpose of developing a communication plan is to outline the ways the project team, steering committee, project sponsor, and any other extended teams will effectively communicate throughout the project. The plan, displayed below, shows the necessary activities required to keep everyone involved on the project informed and aware of any changes. The meetings will have an appropriate agenda that consists of objectives to track timeline. The agreed outcomes and necessary activities will be documented along with the person(s) responsible, and the deadline for each action. The IT and Marketing bi-weekly status reports will be sent to the project sponsor and steering committee to maintain effective communication. All communication documents (agendas, status reports, and presentation materials) will be centrally stored for all team members to access. Communication Management Assumptions ● Everyone involved in the project has access to internet and email ● Individuals who would like to web conference have the right equipment ● Michigan Government employees may not be available monthly for steering committee meetings Communication Management Constraints ● Project Sponsor has many other responsibilities and could be hard to contact when needed ● Communications with businesses will be through the Recruitment Consultants ● Communications with Students will be through the University Student Placement Offices.
  • 34. 33 Communication Matrix Message Audience Method Frequency Sender Initial Meeting (Kickoff Meeting) Project Sponsor Steering Committee Project Team Face-to-Face Web Conference Once: After Project Approval Project Manager Steering Committee Meetings Project Sponsor Steering Committee Face-to-Face Web Conference Monthly Project Manager Project Team Lead Meetings Project Team Face-to-Face Web Conference Weekly Project Manager Project Team Status Reports Project Sponsor Steering Committee E-mail Bi-Weekly Project Manager IT Team Meetings IT Team Face-to-Face Web Conference Weekly IT Team Leader IT Status Report Project Manager IT Team E-mail Bi-Weekly IT Team Leader Marketing Team Meetings Marketing Team Face-to-Face Web Conference Weekly Marketing Team Leader Marketing Status Report Project Manager Marketing Team E-mail Bi-Weekly Marketing Team Leader University Newsletters University Student Placement Offices E-mail Weekly Project Manager MDE Liaison Go-Live Announcement Steering Committee Project Team University Student Placement Offices Email Once: At Go-Live Project Manager MDE Liaison Close Meeting Project Sponsor Steering Committee Project Team Face-to-Face Web Conference Once: After Go- Live Project Manager
  • 35. 34 Communications Matrix Dictionary Term Definition Steering Committee Comprised of these roles: Governor State CIO State COC State CFO MDE – State Superintendent Lottery Commissioner Project Team Comprised of these roles: Project Manager IT Systems Lead Marketing Team Lead Marketing Team Comprised of these roles: Marketing Team Lead Marketing Consultant Lead Recruitment Lead Graphic Designers Marketing Consultants Recruitment Consultants Customer Service Representatives IT Team Comprised of these roles: IT Systems Lead System Design Team Lead Software Testing Analysts Web Design Consultants Stick to the Mitten Name of the incentive program WMC Acronym for Western Michigan Consulting
  • 36. 35 High Level Budget The high level budget for the project is calculated on the basis of the WBS ID number. The project budget estimates cost to the projects expected closing date of September of 2016. The high level budget provides any unforeseen costs by showing a 10% contingency. The research and process of work breakdown has specified a clear understanding of the costs, which includes: labor, materials, and resources. The budget, provided below, will cover the expected cost to plan, execute, and support a go-live for the Stick to the Mitten Program. WBS ID Budget Amount Resource Type 1 Planning/Initiation Phase $74,256 1.1, 1.2 WMC Project Manager $46,800 Labor 1.1, 1.2 WMC Marketing Team Lead $13,728 Labor 1.1, 1.2 WMC IT Manager $13,728 Labor 2 Execution $876,356 2.1 Marketing $510,156 2.1 WMC - Marketing Team Lead $25,600 Labor 2.1 Marketing Vendor $456,160 Labor 2.1.2.1.3 2.1.2.2.3 2.1.2.3.3 Print Materials $28,396 Printing, Postage2.2 IT $366,200 2.2 WMC - IT Team Lead $44,400 Labor 2.2 IT Vendor $236,800 Labor 2.2 Software Licensing $85,000 Software 3 Post Go-live Project Support $193,000 3 WMC Project Team $131,240 Labor 3 IT Vendor $61,760 Labor 4 Project Close $1,360 4 WMC Project Team $1,360 Labor Budget Subtotal $1,144,972 10% Contingency $114,497 Total Budget $1,259,469
  • 37. 36 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 1 1 Project Management 1/1/15 10/6/16 461 2 1.1 Initiating 1/1/15 2/4/15 25 5, 13, 14, 15, 23, 60 3 1.1.1 Create project charter 1/1/15 2/4/15 25 5 IT Systems Lead Marketing Team Lead Project Manager 4 1.1.2 Create project scope 1/1/15 2/4/15 25 5 IT Systems Lead Marketing Team Lead Project Manager 5 1.2 Planning 2/5/15 4/1/15 40 2, 3, 4 12, 13, 14, 15, 23, 60 6 1.2.1 Create work breakdown structure 2/5/15 3/11/15 25 12 IT Systems Lead Marketing Team Lead Project Manager 7 1.2.2 Create stakeholder registry 2/5/15 3/11/15 25 12 IT Systems Lead Marketing Team Lead Project Manager 8 1.2.3 Create roles and responsibilities matrix 2/5/15 3/11/15 25 12 IT Systems Lead Marketing Team Lead Project Manager 9 1.2.4 Create communication plan 3/5/15 3/11/15 5 12 IT Systems Lead Marketing Team Lead Project Manager 10 1.2.5 Create risk management plan 3/12/15 3/18/15 5 12 IT Systems Lead Marketing Team Lead Project Manager 11 1.2.6 Create executive scorecard 3/19/15 4/1/15 10 12 IT Systems Lead Marketing Team Lead Project Manager
  • 38. 37 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 12 1.3 Executing, Monitoring and Controlling 5/4/15 9/28/16 368 5, 6, 7, 8, 9, 10, 11 13 1.3.1 Monitor and control cost 5/4/15 9/28/16 368 2, 5 IT Systems Lead Marketing Team Lead Project Manager 14 1.3.2 Monitor and control schedule 5/4/15 9/28/16 368 2, 5 IT Systems Lead Marketing Team Lead Project Manager 15 1.3.3 Monitor and control scope 5/4/15 9/28/16 368 2, 5 IT Systems Lead Marketing Team Lead Project Manager 16 1.4 Closeout 9/20/16 9/30/16 9 125,131 17 1.4.1 Obtain acceptance by sponsor 9/20/16 9/26/16 5 22 21 Project Manager Project Sponsor University Champion 18 1.4.2 Document lesson learned 9/20/16 9/26/16 5 22 Project Manager 19 1.4.3 Close out procurements 9/20/16 9/29/16 8 22 Project Manager 20 1.4.4 Lessons learned review 9/20/16 9/29/16 8 22 Project Manager Business Champion Financial Champion University Champion 21 1.4.5 Archive document 9/29/16 9/29/16 1 17 Project Manager 22 2 Execution 5/4/15 2/12/16 205 17, 18, 19 23 2.1 Marketing 5/4/15 12/18/15 165 2, 5
  • 39. 38 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 24 2.1.1 Selection of Marketing Vendor 5/4/15 7/1/15 43 34, 35, 39, 43, 47 25 2.1.1.1 Draft RFP 5/4/15 5/12/15 7 26 Project Manager 26 2.1.1.2 Approve RFP 5/13/15 5/21/15 7 25 27 University Champion 27 2.1.1.3 Distribute RFP 5/21/15 5/21/15 0 26 28 Project Manager 28 2.1.1.4 Receive Responses 5/22/15 6/10/15 14 27 29 IT Systems Lead Marketing Team Lead Project Manager 29 2.1.1.5 Review responses 6/11/15 6/11/15 1 28 30 IT Systems Lead Marketing Team Lead Project Manager 30 2.1.1.6 Interview selected marketing vendors 6/12/15 6/22/15 7 29 31 Project Manager 31 2.1.1.7 Vendor Selected 6/22/15 6/22/15 0 30 32 Project Manager University Champion 32 2.1.1.8 Negotiate contract 6/23/15 7/1/15 7 31 33 Marketing Consultant Lead Project Manager 33 2.1.1.9 Sign contract 7/1/15 7/1/15 0 32 Marketing Consultant Lead Project Manager 34 2.1.2 Creation of Marketing Material 7/2/15 8/20/15 36 24 47 35 2.1.2.1 University Marketing 7/2/15 7/13/15 8 24 36 2.1.2.1.1 Create introduction letters 7/2/15 7/8/15 5 37 Graphic Designer 1 Graphic Designer 2 Marketing Consultant Lead
  • 40. 39 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 37 2.1.2.1.2 Approve introduction letters 7/9/15 7/10/15 2 36 38 Marketing Consultant Lead Marketing Team Lead Project Manager University Champion 38 2.1.2.1.3 Print introduction letters 7/13/15 7/13/15 1 37 Marketing Consultant 5 Marketing Consultant Lead 39 2.1.2.2 Business Marketing 7/9/15 8/5/15 20 24 52, 56 40 2.1.2.2.1 Create brochures 7/9/15 7/24/15 12 41 Graphic Designer 1 Graphic Designer 2 Marketing Consultant Lead 41 2.1.2.2.2 Approve brochure design 7/27/15 7/31/15 5 40 42 Business Champion Marketing Consultant Lead Marketing Team Lead Project Manager 42 2.1.2.2.3 Print Brochures 8/3/15 8/5/15 3 41 Marketing Consultant 5 Marketing Consultant Lead 43 2.1.2.3 Student Marketing 7/2/15 8/20/15 36 24 44 2.1.2.3.1 Create brochures 7/27/15 8/11/15 12 45 Graphic Designer 1 Graphic Designer 2 Marketing Consultant Lead 45 2.1.2.3.2 Approve brochure design 8/12/15 8/18/15 5 44 46 Marketing Consultant Lead Marketing Team Lead Project Manager University Champion 46 2.1.2.3.3 Print Brochures 8/19/15 8/20/15 2 45 47 2.1.3 Marketing Campaign 8/21/15 12/18/15 86 34, 24
  • 41. 40 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 48 2.1.3.1 University Marketing 8/21/15 9/7/15 12 57, 118 49 2.1.3.1.1 Firm compiles mailing list 8/21/15 8/21/15 1 50 MDE Liaison Marketing Consultant Lead Marketing Consultant 5 50 2.1.3.1.2 Firm mails introduction letters 8/24/15 8/24/15 1 49 51 MDE Liaison Marketing Consultant Lead Marketing Consultant 5 51 2.1.3.1.3 Firm executes follow- up calls 8/25/15 9/7/15 10 50 MDE Liaison Marketing Consultant Lead Marketing Consultant 5 52 2.1.3.2 Business Marketing 8/21/15 12/18/15 86 39 120 53 2.1.3.2.1 Firm compiles mailing list 8/21/15 10/1/15 30 54 Marketing Consultant 1 Marketing Consultant 2 Marketing Consultant Lead Recruitment Team Lead 54 2.1.3.2.2 Firm mails introduction material 10/2/15 10/2/15 1 53 55 Marketing Consultant 3 Marketing Consultant Lead Recruitment Team Lead 55 2.1.3.2.3 Firm executes follow- up calls 10/5/15 12/11/15 50 54 Marketing Consultant 1 Marketing Consultant 2 Marketing Consultant 3 Marketing Consultant 4 Marketing Consultant 5 Marketing Consultant Lead Marketing Team Lead Recruitment Team Lead
  • 42. 41 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 56 2.1.3.2.4 Consultants visit businesses 10/12/15 12/18/15 50 39 Recruitment Consultant 1 Recruitment Consultant 2 Recruitment Consultant 3 Recruitment Consultant 4 Recruitment Consultant 5 Recruitment Consultant 6 Recruitment Consultant 7 Recruitment Consultant 8 Recruitment Consultant 9 Recruitment Consultant 10 Recruitment Team Lead Marketing Consultant Lead Marketing Team Lead 57 2.1.3.3 Student Marketing 9/8/15 10/12/15 25 48 119 58 2.1.3.3.1 Firm distributes materials to Universities 9/8/15 9/14/15 5 59 Marketing Consultant Lead Marketing Consultant 4 Marketing Consultant 3 59 2.1.3.3.2 Firm follows-up with Universities 9/15/15 10/12/15 20 58 Marketing Consultant Lead Marketing Consultant 4 Marketing Consultant 3 60 2.2 IT 5/4/15 1/15/16 185 2, 5 61 2.2.1 Selection of IT Vendor 5/4/15 7/1/15 43 71, 72 62 2.2.1.1 Draft RFP 5/4/15 5/12/15 7 63 IT Systems Lead Marketing Team Lead Project Manager 63 2.2.1.2 Approve RFP 5/13/15 5/21/15 7 62 64 IT Champion 64 2.2.1.3 Distribute RFP 5/21/15 5/21/15 0 63 65 Project Manager
  • 43. 42 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 65 2.2.1.4 Receive responses 5/22/15 6/10/15 14 64 66 IT Systems Lead Marketing Team Lead Project Manager 66 2.2.1.5 Review responses 6/11/15 6/11/15 1 65 67 IT Systems Lead Marketing Team Lead Project Manager 67 2.2.1.6 Interview selected IT vendor 6/12/15 6/22/15 7 66 68 Project Manager 68 2.2.1.7 Vendor selected 6/22/15 6/22/15 0 67 69 Project Manager 69 2.2.1.8 Negotiate contract 6/23/15 7/1/15 7 68 70 Project Manager System Design Team Lead 70 2.2.1.9 Sign contract 7/1/15 7/1/15 0 69 Project Manager System Design Team Lead 71 2.2.2 Creation of Web Application 7/2/15 1/1/16 132 61 72 2.2.2.1 Define 7/2/15 7/31/15 22 61 85 73 2.2.2.1.1 Requirements Document 7/2/15 7/16/15 11 79 74 2.2.2.1.1.1 Write requirements V1 7/2/15 7/8/15 5 75 System Design Team Lead Web Design Consultant 1 75 2.2.2.1.1.2 Review requirements V1 7/9/15 7/10/15 2 74 76 System Design Team Lead Web Design Consultant 2 76 2.2.2.1.1.3 Update requirements V2 7/13/15 7/14/15 2 75 77 System Design Team Lead Web Design Consultant 1 77 2.2.2.1.1.4 Review requirements V2 7/15/15 7/15/15 1 76 78 System Design Team Lead Web Design Consultant 2 78 2.2.2.1.1.5 Approve requirements 7/16/15 7/16/15 1 77 System Design Team Lead IT Systems Lead
  • 44. 43 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 79 2.2.2.1.2 Design Specs Document 7/17/15 7/31/15 11 73 80 2.2.2.1.2.1 Write design specs V1 7/17/15 7/23/15 5 81 System Design Team Lead Web Design Consultant 1 81 2.2.2.1.2.2 Review design specs V1 7/24/15 7/27/15 2 80 82 System Design Team Lead Web Design Consultant 2 82 2.2.2.1.2.3 Update design specs V2 7/28/15 7/29/15 2 81 83 System Design Team Lead Web Design Consultant 1 83 2.2.2.1.2.4 Review design specs V2 7/30/15 7/30/15 1 82 84 System Design Team Lead Web Design Consultant 2 84 2.2.2.1.2.5 Approve design specs 7/31/15 7/31/15 1 83 IT Systems Lead System Design Team Lead 85 2.2.2.2 Build 8/3/15 12/8/15 92 72 103, 102 86 2.2.2.2.1 Administrative Backend 8/3/15 9/2/15 23 89 87 2.2.2.2.1.1 Write code 8/3/15 8/28/15 20 88 System Design Team Lead Web Design Consultant 1 Web Design Consultant 2 88 2.2.2.2.1.2 Unit test 8/31/15 9/2/15 3 87 Software Testing Analyst 1, Software Testing Analyst 2 System Design Team Lead 89 2.2.2.2.2 University Interface 9/3/15 9/18/15 12 86 92 90 2.2.2.2.2.1 Write code 9/3/15 9/16/15 10 91 System Design Team Lead Web Design Consultant 1 Web Design Consultant 2 91 2.2.2.2.2.2 Unit test 9/17/15 9/18/15 2 90 Software Testing Analyst 1 Software Testing Analyst 2 System Design Team Lead
  • 45. 44 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 92 2.2.2.2.3 Student Interface 9/21/15 10/6/15 12 89 95 93 2.2.2.2.3.1 Write code 9/21/15 10/2/15 10 94 System Design Team Lead Web Design Consultant 1 Web Design Consultant 2 94 2.2.2.2.3.2 Unit test 10/5/15 10/6/15 2 93 Software Testing Analyst 1 Software Testing Analyst 2 System Design Team Lead 95 2.2.2.2.4 Business Interface 10/7/15 10/22/15 12 92 98 96 2.2.2.2.4.1 Write code 10/7/15 10/20/15 10 97 System Design Team Lead Web Design Consultant 1 Web Design Consultant 2 97 2.2.2.2.4.2 Unit test 10/21/15 10/22/15 2 96 Software Testing Analyst 1 Software Testing Analyst 2 System Design Team Lead 98 2.2.2.2.5 Integration 10/23/15 12/8/15 33 95 99 2.2.2.2.5.1 Integrate with Commerce Systems 10/23/15 11/6/15 11 100 Business Champion IT Systems Lead MDE Liaison Web Design Consultant 1 Web Design Consultant 2 System Design Team Lead 100 2.2.2.2.5.2 Integrate with MDE Systems 11/9/15 11/23/15 11 99 101 IT Systems Lead MDE Liaison System Design Team Lead University Champion Web Design Consultant 1 Web Design Consultant 2
  • 46. 45 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 101 2.2.2.2.5.3 Integrate with Treasury Systems 11/24/15 12/8/15 11 100 Financial Champion Reimbursement Champion System Design Team Lead Web Design Consultant 1 Web Design Consultant 2 IT Systems Lead MDE Liaison 102 2.2.2.3 Test 10/23/15 1/1/16 51 85 103 2.2.2.3.1 Test Plan 10/23/15 11/23/15 22 85 109 104 2.2.2.3.1.1 Write Test Plan V1 10/23/15 11/5/15 10 105 Software Testing Analyst 1 System Design Team Lead 105 2.2.2.3.1.2 Review Test Plan V1 11/6/15 11/12/15 5 104 106 Software Testing Analyst 2 System Design Team Lead 106 2.2.2.3.1.3 Update Test Plan V2 11/13/15 11/19/15 5 105 107 Software Testing Analyst 1 System Design Team Lead 107 2.2.2.3.1.4 Review Test Plan V2 11/20/15 11/20/15 1 106 108 Software Testing Analyst 2 System Design Team Lead 108 2.2.2.3.1.5 Approve Test Plan 11/23/15 11/23/15 1 107 IT Systems Lead System Design Team Lead 109 2.2.2.3.2 Test Scripts 11/24/15 12/23/15 22 103 115 110 2.2.2.3.2.1 Write scripts V1 11/24/15 12/7/15 10 111 Software Testing Analyst 1 System Design Team Lead 111 2.2.2.3.2.2 Review scripts V1 12/8/15 12/14/15 5 110 112 Software Testing Analyst 2 System Design Team Lead 112 2.2.2.3.2.3 Update scripts V2 12/15/15 12/21/15 5 111 113 Software Testing Analyst 1 System Design Team Lead 113 2.2.2.3.2.4 Review scripts V2 12/22/15 12/22/15 1 112 114 Software Testing Analyst 2 System Design Team Lead
  • 47. 46 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 114 2.2.2.3.2.5 Approve scripts 12/23/15 12/23/15 1 113 IT Systems Lead System Design Team Lead 115 2.2.2.3.3 Execute test scripts 12/24/15 1/1/16 7 109 Software Testing Analyst 1 Software Testing Analyst 2 System Design Team Lead 116 2.2.3 System Deployment 11/23/15 1/4/16 31 125 117 2.2.3.1 Training 11/23/15 1/1/16 30 126 118 2.2.3.1.1 University training 11/23/15 12/4/15 10 48 MDE Liaison IT Systems Lead 119 2.2.3.1.2 Enrollment training 12/7/15 12/18/15 10 57 Customer Service Representative 1 Customer Service Representative 2 Financial Champion Reimbursement Champion IT Systems Lead Marketing Team Lead MDE Liaison Recruitment Team Lead 120 2.2.3.1.3 Business training 12/21/15 1/1/16 10 52 Business Champion Marketing Team Lead MDE Liaison Recruitment Team Lead 121 2.2.3.2 Deployment 1/4/16 1/4/16 1 126, 129, 132 122 2.2.3.2.1 Turn production system on 1/4/16 1/4/16 1 126 Customer Service Representative 1 Customer Service Representative 2 Project Manager 123 2.2.3.2.2 Commence Entering University Data 1/4/16 1/4/16 0 126 MDE Liaison
  • 48. 47 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 124 2.2.3.2.3 Commence Entering Business Data 1/4/16 1/4/16 0 126 Recruitment Consultant 1 Recruitment Consultant 2 Recruitment Consultant 3 Recruitment Consultant 4 Recruitment Consultant 5 Recruitment Consultant 6 Recruitment Consultant 7 Recruitment Consultant 8 Recruitment Consultant 9 Recruitment Consultant 10 Recruitment Team Lead 125 3 Post Go-live Project Support 1/5/16 9/28/16 192 116 133, 16 126 3.1 Enrollment 1/5/16 8/22/16 165 117, 121, 122, 123, 124 127 3.1.1 University enrollment 1/5/16 8/22/16 165 122 Customer Service Representative 1 Customer Service Representative 2 IT Systems Lead MDE Liaison
  • 49. 48 DependencyID WBSID TaskName Start Finish Duration(Days) Predecessors Successors Resources 128 3.1.2 Business enrollment 1/5/16 8/22/16 165 122 Marketing Team Lead Recruitment Consultant 1 Recruitment Consultant 2 Recruitment Consultant 3 Recruitment Consultant 4 Recruitment Consultant 5 Recruitment Consultant 6 Recruitment Consultant 7 Recruitment Consultant 8 Recruitment Consultant 9 Recruitment Consultant 10 Recruitment Team Lead 129 3.2 Monitoring and Oversight 1/5/16 9/28/16 192 121 130 3.2.1 Track enrollment and benefits monitoring 1/5/16 8/22/16 165 131 IT Systems Lead Marketing Team Lead Project Manager Recruitment Team Lead Software Testing Analyst 1 Software Testing Analyst 2 131 3.2.2 Track Tuition credit applied to student accounts 8/23/16 9/19/16 20 130 Business Champion Financial Champion Reimbursement Champion MDE Liaison 132 3.2.3 Fix any issues that arise 1/5/16 9/28/16 192 121 IT Systems Lead Software Testing Analyst 1 Software Testing Analyst 2 133 4 Project Close 9/29/16 9/29/16 0 125 MDE Liaison Project Manager University Champion
  • 50. 49 Executive Scorecard Project Start Date 1/1/2015 Project End Date 9/29/2016 Project Scope Project Budget Current Project Phase Planning Current Date 3/30/2015 Project Timeline Actual Budget to Date $0.00 Overall Project Status On Track Total Project Budget $1,259,469 Project Quality Budget Variance to Date $0.00 Stick to the Mitten Project Overview Detailed Project Progress by Activities Project Manager: Amanda Ahler Deliverable/Action Target Date Current Status Project Sponsor: Governor Rick Snyder Project Description: The Stick to the Mitten project will aim to decrease the average amount of student loan debt by connecting students and businesses for internship opportunities, where tuition reimbursement is part of the student's compensation Project Charter 2/4/2015 Project Scope Statement 1/30/2015 Work Breakdown Structure 3/9/2015 Major Accomplishments: Responsibility Assignment Matrix 3/9/2015 • Final Project Book completed Communication Management Plan 3/9/2015 Upcoming Deadlines: Executive Presentation 4/13/2015 • Executive Presentation Executive Approval 4/13/2015 • Executive Approval Creation of Marketing Materials 6/15/2015 Major Project Risks: Vendors Selected 7/2/2015 • Businesses are not interested in participating Marketing Campaign Underway 5/4/2015 • There are not enough internships for interested students Creation of Web Application Underway 7/3/2015 IT Build Complete 11/30/2015 Project Status Legend IT Test Complete 12/30/2015 In Progress - Needs Attention Completed Project Go-Live 1/1/2016 In Progress - On Track Not Started Post go-live support 1/4/2016 In Progress - Late Closeout 9/29/2016
  • 51. 50 Change ID Category Document Changed Description of Change Submitted By Submission Date Status Disposition Date Approved 001 Project Purpose Project Charter Added explanation of funding Amanda Ahler 2/23/2015 Closed Approved 2/25/2015 002 High Level Summary Budget Project Charter Separated incentive cost from the project cost Burhanuddin Plasticwala 2/23/2015 Closed Approved 2/25/2015 003 Identification Information Project Charter Defined the members of the steering committee Burhanuddin Plasticwala 2/23/2015 Closed Approved 2/25/2015 004 Project Exclusions Project Scope Added a time exclusion Amanda Ahler 2/23/2015 Closed Approved 2/25/2015 005 Identification Information Stakeholder Register Added influence and classification columns Jeffery Buckley 3/5/2015 Closed Approved 3/8/2015 006 WBS 4 Work Breakdown Structure Changed deliverables to clarify end date Amanda Ahler 3/5/2015 Closed Approved 3/8/2015 007 WBS 2.2.3.1 Work Breakdown Structure Added Training Amanda Ahler 3/5/2015 Closed Approved 3/8/2015 008 WBS 2.2.2.2.5 Work Breakdown Structure Included IT Integration Amanda Ahler 3/5/2015 Closed Approved 3/8/2015 009 High Level Summary Budget Project Charter Refined cost of IT and MKTG which raised budget from $775K to $1.26 Janel Langley 3/6/2015 Closed Approved 3/9/2015 010 Project Purpose Stakeholder Register RACI Chart High Level Timeline with Dependencies Added Lottery Commissioner to the plan Jeffery Buckley 3/20/2015 Closed Approved 3/25/2015