Hotel Guest Experience Surveys, by BluSky Marketing, are online surveys distributed to hotel guests (on behalf of the hotel and hotel branded) after they have stayed at a hotel.

1. hotel guest experience surveys by BluSky Marketing March 2010

4. Price? hotel guest experience surveys Single Hotel Hotel Chain/Group 1. (1. includes initial 1,250 responses, 2. As per hotels existing websites design/look & feel, 3. Available from 1 st January 2011, 4. Hotel Chain/Group upto 10 hotels) 2. 3. 4. (£x,xxx = please call for actual pricing) Options “ Off Shelf” “ Bespoke” “ Off Shelf” “ Bespoke” Annual Establishment License Fee £x,xxx £x,xxx £x,xxx £x,xxx Survey Questions Number upto 30 30 plus upto 30 30 plus Bespoke/Additional Questions     Real Time Online Results Access     Branded Hotel Design     Bespoke Survey Design  £xxx £xxx £xxx “ Issue” Auto Prompt   £xxx  Training Support     http//:www.guestexperiencesurvey.com/     Annual Benchmarking Report     Additional Real Time Online Results Access £xxx per yr £xxx per yr £xxx per yr £xxx per yr Response Rate Fee Per 5,000 £xxx per £xxx per £xxx per £xxx per Year 2 & Beyond Annual Ongoing License Fee £x,xxx per £x,xxx per £x,xxx per £x,xxx per

6. Contact? hotel guest experience surveys For more information, to organise a 30 minute online demonstration or meeting, please contact Chris Larsen BluSky Marketing Limited The Old Doctor’s Surgery 4 West End Exton, Oakham Rutland, LE15 8BD T : 0845 050 8303 F : 01572 812705 E : [email_address] W : www.bluskymarketing.com