Trump Presentation

1. SERVICE BASICS
KNOWING YOUR PRODUCT

2. WHAT TO KNOW?
Restaurants
• Historical Features
• Pricing
• Wine
• Food Pairing

3. Spa
Understanding…
• Products
• Different Skins
• Allergic Reactions
WHAT TO KNOW?

4. WHAT TO KNOW?
Concierge
• Restaurant Reservations
• Theatre
• Understanding the City
• Professional Relationships
• Public Transportation

5. NOW DO YOU KNOW?
• Guest Expectations
• Unparalleled Guest Experiences
• Knowing Job & Job Functions

6. PILLARS OF SUCCESS

9. • Body Language
• Attitude
• Confidence
• 10/5 Rule

10. UNPARALLELED
GUEST EXPERIENCES
• Restaurant
• Spa
• Concierge
• Pillars of Success
• Values

11. NOW…
TO TEST YOUR SKILLS