It's an topic regarding foundation of human skills.

1. Road to Successful Management…

2. A SPECIAL DEDICATION
to
MISS.SABRINA
of the subject
FOUNDATION OF HUMAN
SKILLS

3. N AM E O F TH E GRO U P M EM BERS
 BHAVESH SHARMA  BHAVEEN BHANUSHALI
 ANKIT KANOJIYA  SUDHIR CHAUDHARY
 ANKITKUMAR PANDEY  MAHENDRA SAHANI

4. INTRODUCTION
“I think soft skills are very important, more important
than ever before. You could be a great performer by yourself,
but being a people’s person is the most important trait to have
to be a good manager”
-BIRLA

5. ABC OF SOFT SKILLS
 Anything one can do
competently
 Includes wide range of
traits and qualities
 Skills relating to people
issues
 Skills that enhance
human relations

6. ABC OF HARD SKILLS
 Essential Core Skills
 Includes Work
Experience, Educational
Skills and Technical
Skills.
 Knowledge Or
Experience Required For
a Certain Industry.
 Called as ‘Threshold
Skills’ .

7. HARD VS SOFT SKILLS
 Hard Skills
-essential core skills
-includes work experience,
educational skills, and
technical skills
-specialized skills
 Soft Skills
-complement hard skills
-help in building career
-good indicator of job
performance
-trademark of organization's
professionalism

8. Necessity of Both Skills .
 Hard and Soft Skills are
Two Sides of Same Coin.
 Soft Skills are Required
for Maintaining
Personal Relations.
 Hard Skills are Required
to get the Job done.
 Hard Skills Land us our
first job but Soft Skills
Help in Building a
Career.

9. INTERPERSONAL SKILLS
Negotiation Skills
Assertiveness

10. NEGOTIATION SKILLS
Meaning:-
 Plays important role not
only in Work but also in
work.
 Need arises in situations
of conflict
 Helps to resolve problems
 Aim is to explore the
situation and find
acceptable solution

11. NEGOTIATION PROCESS
 Goals
 Trading
 Alternatives
 The relationship
 Expected outcomes
 The consequences
 Power
 Possible Solutions.

12. NEGOTIATION STRATEGIES
Compromising
Forcing
Avoiding
Smoothing
Confronting

13. NEGOTIATION OUTCOMES
Lose-Lose Outcome
Lose-Win Outcome
Win-Lose Outcome
Win-Win Outcome

14. TACTICS OF NEGOTIATION
 Neutral venue
 Seating Arrangement
 No unwanted observers
 Deadline for the
resolution
 Homework before
meeting
 Careful attention
 Make concessions
 Focus on the issue

15. ASSERTIVENESS
 Meaning
-Process of expressing
thoughts and feelings while
asking what one wants in an
appropriate way
 Characteristics
-not afraid
-Not uncomfortable saying
“No”
-Direct, honest, expressive
-Confident, gain self-respect
and make others feel
important
-High self-esteem

16. Importance of Assertivesness
 Depression.
 Resentment.
 Frustration.
 Temper.
 Anxiety.
 Relationship
Difficulties.

17. CONCLUSION
-both the skills, hard
and soft plays an
important role in
the success of the
firm
-without
Interpersonal skills
the management is
like an empty box

18. THANK YOU