Your Brain is Sabotaging Your Ability to Give Good Feedback

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Providing honest and straightforward feedback is one of the most powerful skills a Scrum Master, Mentor or Coach can use. Effective feedback can allow the other person to reflect on the impact of their behaviour, and make real changes in their lives. So why is it so difficult to get these skills right? The answer to this question lies in the ways our brains make decisions about the world around us. Before we can make useful observations to provide effective feedback, it's important that we understand what may be going on within ourselves first. In this interactive talk, we explore the neuroscience of the predictive brain, understand how this can influence our feedback, and learn what you can do about it. This was presented at Regional Scrum Gathering South Africa on 6 May 2021

Leadership & Management

Your Brain is Sabotaging Your
Ability to Give Good Feedback!
Regional Scrum Gathering South Africa 2021

2021-05-06

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
Why do we give feedback

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
Write down an example

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
Who am I
Bevan Williams
bevan@thinkagile.co.za
@bevanwilliams

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What makes good feedback
Bad

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What makes bad feedback
Theory of Learning

Theory of Excellence

Theory of the Source of
Truth
https:/
/hbr.org/2019/03/the-feedback-fallacy

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What makes good feedback

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What makes good feedback
Impact - Observation, Impact

COIN - Context, Observation, Impact, Next steps

Clean - Evidence, Inference, Impact

NVC - Observation, Feelings, Needs, Requests

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
How would your example change

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
How does the brain get in
the way?

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
“Old” understanding of the brain
Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What do you see?
Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
How about now?
Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What does this mean

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
Barrett, L.F., 2020. Seven and a Half Lessons About the Brain. Houghton Mifflin Harcourt.

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What can we do about it
Why are you giving the feedback?

What would you like to have happen?

What’s going on for you right now?

What do I value that may affect me?

Practice! Practice! Practice!

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What can we do about it
Impact - Observation, Impact

COIN - Context, Observation, Impact, Next steps

Clean - Evidence, Inference, Impact

NVC - Observation, Feelings, Needs, Requests

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
What questions do you have?

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
THANK YOU
Feel free to get in touch
bevan@thinkagile.co.za
@bevanwilliams

@bevanwilliams
@SUGSA #SGZA #EmbracingSimplicity
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Your Brain is Sabotaging Your Ability to Give Good Feedback

1. Your Brain is Sabotaging Your Ability to Give Good Feedback! Regional Scrum Gathering South Africa 2021 2021-05-06

2. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity Why do we give feedback

3. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity Write down an example

4. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity Who am I Bevan Williams bevan@thinkagile.co.za @bevanwilliams

5. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What makes good feedback Bad

6. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What makes bad feedback Theory of Learning Theory of Excellence Theory of the Source of Truth https:/ /hbr.org/2019/03/the-feedback-fallacy

7. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What makes good feedback

8. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What makes good feedback Impact - Observation, Impact COIN - Context, Observation, Impact, Next steps Clean - Evidence, Inference, Impact NVC - Observation, Feelings, Needs, Requests

9. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity How would your example change

10. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity How does the brain get in the way?

11. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity “Old” understanding of the brain Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.

12. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What do you see? Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.

13. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity How about now? Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.

14. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What do you see? Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.

15. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What does this mean

16. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity Barrett, L.F., 2020. Seven and a Half Lessons About the Brain. Houghton Mifflin Harcourt.

17. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What can we do about it Why are you giving the feedback? What would you like to have happen? What’s going on for you right now? What do I value that may affect me? Practice! Practice! Practice!

18. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What can we do about it Impact - Observation, Impact COIN - Context, Observation, Impact, Next steps Clean - Evidence, Inference, Impact NVC - Observation, Feelings, Needs, Requests

19. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity How would your example change

20. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity What questions do you have?

21. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity THANK YOU Feel free to get in touch bevan@thinkagile.co.za @bevanwilliams

22. @bevanwilliams @SUGSA #SGZA #EmbracingSimplicity Reading List

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