Personal Information
Unternehmen/Arbeitsplatz
Brisbane, Australia Australia
Beruf
Head of Digital Experience and Engagement
Branche
Finance / Banking / Insurance
Webseite
http://www.crudigital.com.au/
Info
With a keen focus on business agility and digital innovation I help businesses to take a step back and better realise how to evolve their customer-facing experience. In a time where Customer Experience is everything this has become more important than ever.
Key competencies include:
✔ Customer Experience (CX) strategy & consulting
✔ Digital strategy & consulting
✔ Customer Journey Mapping
✔ Voice of the Customer (VoC) strategy & software
✔ Staff Experience (SX) strategy & training
✔ Customer Experience Management (CXM) strategy & implementation
✔ Customer Research & Intelligence
✔ Digital Marketing
✔ Internal & External Stakeholder Engagement
I have a combined 14 years experience as a ...
Tags
internet of things
cro
cxm
customer experience
mobile payments
customer journeys
conversion rate optimisation
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