Ben Stokes

Brisbane, Australia Australia

Head of Digital Experience and Engagement

Finance / Banking / Insurance

With a keen focus on business agility and digital innovation I help businesses to take a step back and better realise how to evolve their customer-facing experience. In a time where Customer Experience is everything this has become more important than ever. Key competencies include: ✔ Customer Experience (CX) strategy & consulting ✔ Digital strategy & consulting ✔ Customer Journey Mapping ✔ Voice of the Customer (VoC) strategy & software ✔ Staff Experience (SX) strategy & training ✔ Customer Experience Management (CXM) strategy & implementation ✔ Customer Research & Intelligence ✔ Digital Marketing ✔ Internal & External Stakeholder Engagement I have a combined 14 years experience as a ...