Help you innovate business processes to differentiate your enterprise Create value that contributes to bottom-line savings Apply flexible and robust methodology and toolset that allow us to contractually commit to measurable outcomes for our clients Help you take advantage of the opportunities of a global economy

1. IBM Global Process Services Executive Overview Sanjoy Das

3. We deliver certainty of outcomes and speed to benefit, extending beyond operational cost savings.

15. IBM Global Process Services takes a balanced-shore approach to outsourcing. Whether your ecosystem is global, regional or local, we align our process delivery to your unique needs while leveraging our global capability for innovation. F&A HR SCM CRM Industry-specific TORONTO TULSA DURHAM BEAVERTON BOULDER TUCSON SAN JOSE DALEVILLE GREENVILLE HORTOLANDIA BUENOS AIRES MONTEVIDEO GREENOCK TAUNTON ST. JOHN BRATISLAVA BRAGA DUBLIN CAIRO COVENTRY KRAKOW SWANSEA BUDAPEST BANGALORE MUMBAI SOFIA CHANDIGARH SHANGHAI DELHI PUNE KOLKATA VIZAG CHENNAI MANILA BRISBANE OKINAWA TOKYO SAPPORO JEONJU DALIAN BALLARAT

17. Our success allows us to commit to precise business outcomes in our contracts. For example, we have delivered: Up to 10x ROI with Source-to-Pay collaboration. Up to 25% savings in the first three to six months. 15-25% improvement in working capital. 3-5% year-over-year continuous improvement savings. 30-60% run-rate savings from operational cost baseline. 80-90% purchasing and supplier compliance. >96.5% rolling average client reference ability over last two years. 100% unqualified SAS 70 reviews, showing strength of accountability.