1. Mohammad Basel Al Samman
Educational Background:
- Business Administration –BBA ( Bachelor Degree ) - Damascus University ( 2001-2005)
- Engineering Diploma - Major: Electronic –Telecommunication -Damascus University.
Intermediate Institute For Electronic & Mechanic Engineering ( 1998 – 2000)
Professional Experience
Contact Centers Co. (CCC ) Riyadh
Inbound & Outbound Operation ( Call Centers )
Designation: Contact Center Manager 02/07/2015 – Present
 Managing operation team(4SV’s&
60Agents)
 Managing of Attendance system (Log in &
out, Break time, Idle time, call duration, etc.)
 Monitoring of on-going calls of agents.
 Set KPI’s of Agents & supervisors as per
process and customer requirements.
 Conduct meetings with STC Training team in
terms of new promos, services & products.
 Team performance & sales management (KPI’s)
 Handling customer care & services process ( inbound)
 Handling Telesales & Telemarketing Processes
(outbound calls) for both B2C & B2B.
 Handling QC reports & issues.
 Conduct training & coaching meetings with the team.
 Setting monthly appraisal incentives statements for SV’s
& Agents and Scorecards evaluation.
 Report shift close-out summaries to operation manager
Mobily - Etihad Etisalat Company
Business Sales Sector. (Marketing & Sales )
Riyadh - KSA
Last Designation: Marketing Product Manager (M2M Solutions) 25/01/2011 – 02/07/2015
Duties involved:
 Managing M2M Product’s life cycle from
selling to implementation Activities.
 Conduct on-going visits to corporate
customers (SME, Large Enterprises).
 Preparing proposals & Contracts.
 Report sales and revenue activities.
 Conduct a Market Research (Market Requirements).
 Attending Vendor’s Meeting & Ordering new stock.
 Driving a solution set across Marketing and tech. teams.
 Preparing for End of Season Promos & Offers.
 Managing marketing campaigns and new Promos.
 Targeting new markets in remote areas.
First Designation : Sales Key Accounts Supervisor B2B ( GSM ,Data Services- ICT )
Duties involved:
 Managing outdoor sales team (12 salesmen)
 In process sales performance monitoring.
 Conduct of training sessions (new S&P).
 Validating of services proposals & Quotes.
 Report sales and revenue activities.
 Deploy monthly & daily sales targets to the team
 Salesmen attendance, leaves and permissions.
 Conduct marketing team meetings (New Promos).
 Setting daily visits pipelines & plans for salesmen.
 Enhance service delivery and implementation.
Marwan Al. Mutlaq Trading Est. Harley-Davidson
Riyadh - KSA
Designation: General Merchandise Department Manager
07/01/2009 – 30-11-2010
Duties involved:
Mobile : +966 508644464 - 0578781010
E-mail: basel_sa3@hotmail.com
Address : Al Faisaliah Area - Darya
Riyadh - Saudi Arabia

2.  Sales Team Management (Assistant & 4
salesmen) for selling HD Casual Clothes
(Men, Women & Kids).
 Daily stock management (Orders placing &
inventory).
 Managing indoor sales process and setting targets.
 Attending Dealers Meeting in HD –USA (Head office).
 Reception of new merchandise (PO & invoice
Verification).
 Preparing for End of Season Promos & Offers.
 Daily cash records& invoices confirmation.
 Organizing of Outdoor Events.
 Reception of new merchandise (verification &
confirmation invoices with PO’s, Pricing, etc.)
 Customer relation Management (Update of
new Promos, Events & items).
 Daily cash records& invoices confirmation.
Zajoul Telecommunication & Distribution Co.
Riyadh - KSA
Designation : Operation Supervisor ( Admin & Sales Process ) 26/07/2003- 30/12/2009
 Initiating & implementing of HR process
 Preparing of Job-Descriptions and setting
Performance Appraisal system.
 Handling overseas training requests.
 Schedule & organize interviews of new sales
candidates.
 Handling operational & technical issues of
outlets.
 Managing staff of 100 outlets all over the kingdom
 Manpower planning & Recruitment
 Maintaining Personnel filing system.
 Organize staff training sessions &workshops activities
 Monitoring of staff performance & sales activities.
 Ordering new stock for outlets all over the kingdom
 Report sales activities statements to senior management.
Certificates and Attended Training Courses
 March 2008 Certificate of Professional Development Riyadh – KSA
Fundamentals of Successful Relationship Selling Of E-Services
(Al Mothanna Hotel – Powered By Lukman (Business Development Training Centre)
On Behalf Of Al Elm for Information Security Co. ,Muqeem Project
 July 2008 Customer Relationship Management CRM Software Riyadh – KSA
Powered By Siebel – Oracle (Al Jawal , Data Services & Land Line Services ) by STC
 Sept 2000 British Council Educational Center Damascus-Syria
English Conversation course 5th level (upper intermediate)
Languages
 Advanced Arabic as a mother tongue.  Advanced English, both of spoken & written.
Computer Skills
 Advanced user, MS Windows Applications, MS Office Package (Word, Excel, Power Point & Outlook Express.)
Special Skills
 work under pressure as a team manager  Familiar to work with a multi - national staff
 Problem Solving Creativity  High Communication, Negotiation, Research & Development.
Personal Data :
- Nationality : Syrian - Marital Status : Married - Date of Birth : 24 April 1980
- Valid Transferrable iqama - Valid Private Driving License - Non Smoker