2014 may Ux meetup DT @ SAP - space, people, the method

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The document discusses how design thinking helps SAP tackle issues of viability and desirability in product development. It notes that 64% of SAP customers sometimes or never use SAP products, indicating problems with desirability. It also states that SAP has problems with viability. The document advocates using design thinking principles like interdisciplinary teams and prototyping to better understand customer needs and create innovative and viable products. It provides an example project where design thinking was used to develop prototypes with customers for a new UI.

Präsentationen & Vorträge Technologie

© 2013 SAP AG. All rights reserved. 1Public
63 %of the world’s transactions touch an SAP system
86 % of the world’s athletic footwear provided
70 % of the world’s chocolate production

© 2013 SAP AG. All rights reserved. 2Public
64%13%
16%
7%
Software Usage of SAP Products by Customers
Never or Rarely Used
Often Used
Sometimes Used
Always Used

How Design Thinking Helps SAP
Do the Right Thing
Public

© 2013 SAP AG. All rights reserved. 4
We have a problem with desirability!

© 2013 SAP AG. All rights reserved. 5Public
64%13%
16%
7%
Software Usage of SAP Products by Customers
Never or Rarely Used
Often Used
Sometimes Used
Always Used
We have some problem with viability!

© 2013 SAP AG. All rights reserved. 6Public
How do we Innovate?

© 2013 SAP AG. All rights reserved. 7Public
Scrum and Lean Help us Do Things Right
But are we doing the right thing?

© 2013 SAP AG. All rights reserved. 8Public
Long Story Short…
Design Thinking helps SAP better tackle the
viability and the desirability of a product.

DESIGN THINKING
Create Innovation by combining the
right PEOPLE, the needed SPACE and
a supporting PROCESS.
THREE ASPECTS

INTERDISCIPLINARY TEAMS of T-shaped people.

THE DESIGN THINKING APPROACH
UNDERSTAND TESTPROTOTYPEIDEATE
DEFINE
POINT OF
VIEW
OBSERVE

© 2013 SAP AG. All rights reserved. 20Public
Project Example: Co-Innovation Customers

© 2013 SAP AG. All rights reserved. 21Public
Project Example: Prototype Progression

© 2013 SAP AG. All rights reserved. 22Public
Project Example: Prototype Progression

© 2013 SAP AG. All rights reserved. 23Public
Project Example: Prototype Progression

© 2013 SAP AG. All rights reserved. 24Public
Project Example: Prototype Progression

© 2013 SAP AG. All rights reserved. 25Public
Project Example: Prototype Progression

© 2013 SAP AG. All rights reserved. 26Public
Project Example: Prototype Progression

© 2013 SAP AG. All rights reserved. 27Public
Project Example: Prototype Progression

Thank you
Balazs Buday
Product Owner / Design Thinking Coach
balazs.buday@sap.com
SAP Hungary

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