Instant Digital Issuance: An Overview With Critical First Touch Best Practices
What's Next in Destination Marketing
1. A Strategic Road map for the NEXT
Generation of Global Destination
Marketing
Charles Jeffers, Chief Operating Officer
Destination Marketing Association International
3. Within the U.S. and 16
countries
Sources:
1. DMO Marketing Activities Study, DMAI
2. 2013 DMO Organizational & Financial Profile Study, DMAI
600DMO Member
Organizations $3.0B+
Annual Budgets
7. Social media’s prominence
Mobile platforms primary
engagement platform
Smart technology creating new
opportunities to innovate
Geotargeting and localization
“Big Data” arriving for the tourism
industry
Copyright 2014 | DMAI / InterVISTAS Consulting, Inc. 7
8. CONSUMER EXPECTATIONS
Personalized travel experiences
Value and experience brands more
important for meeting planners
Experiencing local’s way of life
Faster travel decision making
Online ordering the norm
Copyright 2014 | DMAI / InterVISTAS Consulting, Inc. 8
10. Opportunities
#1: Engagement
Interacting with and leveraging the new
marketplace
#2: Brand Building
Growing and sustaining the destination brand
#3: New Business Model
Evaluating and evolving the DMO
business model
11. #1: ENGAGEMENT
Interacting with and leveraging the new marketplace
• Travelers typically visit 22 websites in 9.5 web-sessions when researching a trip. Fewer than
19% consult a DMO website (Source: Google and Destination Analysts)
• 76% of consumers today feel advertisements are “very” or “somewhat exaggerated”.
(Source: Lab42)
• 92% of consumers trust peer recommendations more so than advertisements. (Source:
SKIFT)
• 85% of travelers use their smartphone while abroad. (Source: SKIFT)
• 74% of travelers use social media while on vacation. 76% of travelers use social media to
share their experiences after they return. (Source: SKIFT)
Copyright 2014 | DMAI / InterVISTAS Consulting, Inc.
12. 1. Engagement
Technology will significantly alter DMO
role
Greater emphasis on engaging
customers in two-way conversations
New strategies to refocus on millennial
market
Market segmentation &
personalization
Focus on mobile platforms
Copyright 2014 | DMAI / InterVISTAS Consulting, Inc. 12
13. Rank Role
Change in
Rank
1 Brand marketing +1
2 Destination and product development +3
3 Meeting and convention sales -2
4 Destination information resource Same
5 Leisure sales (group and independent) -2
6 Visitor experience servicing +2
7 Industry advocate and association leader Same
8 Major event partner/developer +1
9 Convention services -3
10 Venue management and operations Same
New DMO Start-up
Change in role from today
#2: BRAND BUILDING
Growing and sustaining the destination brand
14. 2. Brand Building
Play central role in advocacy for destination
Connect visitor experience with quality
of life of residents
Greater role as cultural champion of
destination
Participate in building platforms for the
visitor experience
Balance need for growth with responsible and
sustainable development
Play a greater role in policy and product
development
Copyright 2014 | DMAI / InterVISTAS Consulting, Inc. 14
15. Government Organization/Agency
Public/Private Partnership
Nonprofit Organization, with members
Nonprofit Organization, no members
Chamber of Commerce
Authority
26%
15%
36%
20%
20%
12%
Business Model of Future
Change Expected in Next 5 Years
#3: NEW BUSINESS MODEL
Evaluating and evolving the DMO business model
16. 3. New Business Model
More involved in broader economic
development initiatives
Adopt uniform operating standards and
measures of performance
Agree on uniform methodology to
measure economic impact
Better understanding of economic impact
of industry
Collaborative technology will be core
strategy
Engage more closely with non-traditional
stakeholders
Copyright 2014 | DMAI / InterVISTAS Consulting, Inc. 16
17. FUTURE MAP – TOP 20 TRENDS
Copyright 2014 | DMAI / InterVISTAS Consulting, Inc.