Some collective reflections on Business Analysis gathered across our project engagements.

1. BSG is passionate about being a proactive force
for positive change.
We intend to make a difference in the lives of
others by positively impacting 100 million of our
clients’ customers over the next ten years.
www.bsgdelivers.com // @bsguk
Being an agent of change
Design practical change projects to
execute the change
Collapse the silos
Take a customer centric perspective
“The e-commerce re-platforming project
was successfully implemented and
allows our 1.6 million customers in 32
countries to more easily search our 500k
products to find what they want. ”
“BSG were passionate about helping my
team improve their own analysis skills.
BSG worked with us to develop a
tailored methodology, deliver training
and coach my team using the project as
a live example.”
1
2
Consumers expect
ongoing innovation
(shorter business cycles)
Business change is often
about integrating existing
capabilities
Evolving
techniques
BAs
need to
understand new
technology forces
Skills
shortage
Collaborative &
visual tools
increasingly
popular
Fatigue due to many years of
change projects
Difficulty identifying cause and
effect within the organisation
Preconceived notions about
potential requirements
Project teams speak to the
wrong people
The business case is treated as a
single deliverable rather as a tool
Benefits realisation continues
long after the project is
completed
Temptation to do too much too
soon rather than being more lean
Understand the change from the perspective of different
stakeholders (customers, regulators, operators, etc.)
Understand the relationship between people,
process and technology
Moving from a business role to a project role doesn’t qualify
someone to be a Business Analyst!
Natural tension between
‘operate the business’ & ‘change
the business’
There is a growing body
of regulations across all
industries3 IT should be
rather than the T
about the I
How we
make this
possible
FREQUENT
STUMBLINGBLOCKS