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Private & Confidential © 2013 www.dssmith.com
Private & Confidential © 2013 www.dssmith.com
www.dssmith.com 
Private & Confidential © 2013 
4 
THE IMAGERY ISSUE
www.dssmith.com 
Private & Confidential © 2013
www.dssmith.com 
Private & Confidential © 2013 
So what did we do?
www.dssmith.com 
Private & Confidential © 2013
www.dssmith.com 
Private & Confidential © 2013
www.dssmith.com 
Private & Confidential © 2013
www.dssmith.com 
Private & Confidential © 2013 
THEM FLIPPING FUNNELS 
12 
Our new approach 
Our old approach
www.dssmith.com 
Private & Confidential © 2013
www.dssmith.com 
Private & Confidential © 2013 
Awareness content 
Campaign & Content Strategy 
Timing 
September - November 
Campaign theme 
Adopting circular economy principles to achieve zero waste 
Four pillars 
Product design 
Reverse networks 
Business models 
Enabling conditions 
Primary 
Content assets 
Whitepaper: ‘One Step Away from zero waste’ 
Supporting 
Content assets 
Supporting videos related to four pillars 
Outbound channels 
Email, direct mail 
Inbound channels 
PPC, LinkedIn, display advertising
Private & Confidential © 2013 www.dssmith.com 
15 Awareness piece: White Paper
www.dssmith.com 
Private & Confidential © 2013 
16 
Awareness piece: Videos
www.dssmith.com 
Private & Confidential © 2013 
Interest content 
Campaign & Content Strategy 
Timing 
September - November 
Campaign theme 
Adopting circular economy principles to achieve zero waste 
Four pillars 
Product design 
Reverse networks 
Business models 
Enabling conditions 
Primary 
Content assets 
‘One step away’ webinar 
Supporting 
Content assets 
‘One step away from zero waste’ brochure 
Outbound channels 
Email, direct mail 
Inbound channels 
PPC, LinkedIn, display advertising
Private & Confidential © 2013 www.dssmith.com 
18 Interest piece: Webinar
www.dssmith.com 
Private & Confidential © 2013
Private & Confidential © 2013 www.dssmith.com 
20 Channels: Email
Senior decision makers in recycling, waste and CSR roles 
Industry: Retail, FMCG, manufacturing, wholesale, print industries. 
Promote sponsored updates from DSSR company page featuring campaign content to a relevant audience 
Linked to campaign landing pages for optimum engagement, data capture and campaign integration 
Channels: LinkedIn 
Download the ‘one step away’ white paper to find out how businesses are improving their bottom line while achieving zero waste.
www.dssmith.com 
Private & Confidential © 2013 
22 
Channels: Display
Campaign measurement and analytics 
Organic 
Referral 
Direct 
CTA 1 
CTA 2 
Campaign landing pages 
DS Smith Main Website 
DS Smith Recycling Website 
Email 
Social content pushed to 
branded social channels 
Social ‘likes’ and shares 
Campaign integration 
PR 
PPC 
Display 
Blog 
Segmented by: 
Prospects/ 
customers 
Social 
Supporting Assets 
Supply Cycle Poll 
Zero Waste brochure 
Nat 
sales 
Local 
sales 
Leads and 
opportunities 
Campaign 
Automation 
Data capture 
Lead scoring 
Lead routing 
videos 
White paper 
webinar 
TOTAL CHANNEL MIX
www.dssmith.com 
Private & Confidential © 2013
Private & Confidential © 2013 www.dssmith.com 
WHAT THE 
*@$?! 
THIS IS REALLY 
STARTING 
TO WORK!
www.dssmith.com 
Private & Confidential © 2013 
26 
Results to date

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Perpetual devotion: A content driven contact strategy case study

  • 1. Private & Confidential © 2013 www.dssmith.com
  • 2.
  • 3. Private & Confidential © 2013 www.dssmith.com
  • 4. www.dssmith.com Private & Confidential © 2013 4 THE IMAGERY ISSUE
  • 5. www.dssmith.com Private & Confidential © 2013
  • 6. www.dssmith.com Private & Confidential © 2013 So what did we do?
  • 7.
  • 8.
  • 9. www.dssmith.com Private & Confidential © 2013
  • 10. www.dssmith.com Private & Confidential © 2013
  • 11. www.dssmith.com Private & Confidential © 2013
  • 12. www.dssmith.com Private & Confidential © 2013 THEM FLIPPING FUNNELS 12 Our new approach Our old approach
  • 13. www.dssmith.com Private & Confidential © 2013
  • 14. www.dssmith.com Private & Confidential © 2013 Awareness content Campaign & Content Strategy Timing September - November Campaign theme Adopting circular economy principles to achieve zero waste Four pillars Product design Reverse networks Business models Enabling conditions Primary Content assets Whitepaper: ‘One Step Away from zero waste’ Supporting Content assets Supporting videos related to four pillars Outbound channels Email, direct mail Inbound channels PPC, LinkedIn, display advertising
  • 15. Private & Confidential © 2013 www.dssmith.com 15 Awareness piece: White Paper
  • 16. www.dssmith.com Private & Confidential © 2013 16 Awareness piece: Videos
  • 17. www.dssmith.com Private & Confidential © 2013 Interest content Campaign & Content Strategy Timing September - November Campaign theme Adopting circular economy principles to achieve zero waste Four pillars Product design Reverse networks Business models Enabling conditions Primary Content assets ‘One step away’ webinar Supporting Content assets ‘One step away from zero waste’ brochure Outbound channels Email, direct mail Inbound channels PPC, LinkedIn, display advertising
  • 18. Private & Confidential © 2013 www.dssmith.com 18 Interest piece: Webinar
  • 19. www.dssmith.com Private & Confidential © 2013
  • 20. Private & Confidential © 2013 www.dssmith.com 20 Channels: Email
  • 21. Senior decision makers in recycling, waste and CSR roles Industry: Retail, FMCG, manufacturing, wholesale, print industries. Promote sponsored updates from DSSR company page featuring campaign content to a relevant audience Linked to campaign landing pages for optimum engagement, data capture and campaign integration Channels: LinkedIn Download the ‘one step away’ white paper to find out how businesses are improving their bottom line while achieving zero waste.
  • 22. www.dssmith.com Private & Confidential © 2013 22 Channels: Display
  • 23. Campaign measurement and analytics Organic Referral Direct CTA 1 CTA 2 Campaign landing pages DS Smith Main Website DS Smith Recycling Website Email Social content pushed to branded social channels Social ‘likes’ and shares Campaign integration PR PPC Display Blog Segmented by: Prospects/ customers Social Supporting Assets Supply Cycle Poll Zero Waste brochure Nat sales Local sales Leads and opportunities Campaign Automation Data capture Lead scoring Lead routing videos White paper webinar TOTAL CHANNEL MIX
  • 24. www.dssmith.com Private & Confidential © 2013
  • 25. Private & Confidential © 2013 www.dssmith.com WHAT THE *@$?! THIS IS REALLY STARTING TO WORK!
  • 26. www.dssmith.com Private & Confidential © 2013 26 Results to date