Comcare is a national organization responsible for work health and safety, rehabilitation, and compensation in federal workplaces. It has historically collected large amounts of data and information in both physical and electronic forms without consistent management. Recognizing information as a strategic asset, Comcare has aligned teams, developed a business intelligence and data management strategy, and centralized reporting to manage information consistently. Upcoming projects will establish data governance and a knowledge management framework to reduce risks from inaccurate or lost information and improve business intelligence.

1. Presentation
Treating your information as a valuable company asset.
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2. About Comcare
Comcare is a national, integrated safety, rehabilitation
and compensation system.
We are responsible for;
• work health and safety in federal workplaces
• workers’ compensation in federal and territory government
workplaces
• the management of the Commonwealth’s asbestos-related
liabilities
• supporting the Seacare scheme and its work health and safety
compensation arrangements for seafarers.
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3. What we do
1. The protection of the health, safety and welfare at work of
workers covered by the Comcare scheme through education,
assurance and enforcement
2. An early and safe return to work and access to compensation
for injured workers
3. Access to compensation for people with asbestos-related
diseases where the Commonwealth has a liability
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4. Information as an asset: Where did we come
from?
• Information and data rich organisation
• 12km of archived hard copy information
• Terabytes of electronic information (that we know about)
• Gigabytes of electronic information (that we don’t know about)
We’ve always been good at collecting data and information
But that’s nothing compared to this…
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5. Where did we come from?
• Data reporting and analysis
team
• Information technology
team
• Recordkeeping team
(buried under Property
function)
• Each system had its own
data rules (or not)
• No overarching strategy or
plan for management
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6. Information as a strategic asset
STRATEGIC PRIORITY NO# 10
Strengthen business intelligence and
improve knowledge management
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7. What have we done?
• Recognised the strategic value of our information
• Aligned teams responsible for information and data
• Development of a business intelligence and data management
strategy
• Centralised all reporting requirements through the one area so
reporting is conducted consistently
• Education and awareness
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8. What are we going to do?
• Business Intelligence and Data Management Strategy provides
principles for the management of data in Comcare
• Project approved to begin work on data governance across the
organisation
• Development of a Knowledge Management framework that
relates closely to the BIDM strategy
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9. Risks
• Inaccurate reporting
• No common
understanding across
the organisation
• It takes more time!
• Valuable organisational
information is lost
through lack of
management
• The people factor
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10. Success!
• Inclusion of headline task in Strategic plan
• Development of BIDM strategy was a resounding success
• Education and awareness… people understand WHY
• High level support from the right areas
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11. Questions and Contact
Blackburn.alyssa@comcare.gov.au
Alyssa Blackburn
Knowledge Management
Comcare
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