1. Think Outside the Office
An inspiring story – Arise International
July, 2012
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc.

2. Why you NEED to deliver GREAT service….
5% Rise in Customer
Loyalty = 100%
Increase in PROFITS!*
150%
2% increase in
customer retention
Profit Margin
= 10% decrease in
costs *
100%
•Acquiring New Customers costs 6 to 7 times
MORE than retaining existing ones
50% •₤1 spent on customer retention has more
impact on profits than ₤5 spent on New
Customer Acquisition
Bain & Co.
0%
1% 2% 3% 4% 5%
Increase in Customer retention
* “Leading on the edge of Chaos” Emmett C Murphy & Mark A Murphy
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc. 2

3. Business processes are “atomising.”
Vertical Supply Chain Disaggregate Outcomes on
Integration Disaggregation Functions Demand
Distribution
Manufacturing
Factors
70’s 80’s – 90’s 2000’s 2010 +
• Control • Piecemeal supply • Owning key • Best outcomes
everything chain differentiating at lowest cost
in-house • Partners functions • Demand
up/downstream • Vendor management flexibility
• Improved • Proliferation of • Low friction
transaction data, comms coordination
support
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc.

4. Technology is accelerating consumer expectations …
… and at the same time reinventing the way work is getting done…
BUT – Contact Centres HAVEN’T changed to keep up….
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc. 4

5. Disruptive Business Models Change the Game – Deliver
Results
Transformative Technology Company Profiles
Innovator Incumbent Innovation Results
Extreme Assortment, Low 20% of Total
Prices and Full Information for Online Retail Market(1)
Savvy Consumer
Contrast to Disliked Incumbent
36% Market Share of
Wide Assortment,
DVD Rental Market(2)
Convenience, No Late Fees
Took advantage of Digital Shift:
70% Market Share of
Simple Pricing, Songs vs.
U.S. Music Downloads(3)
Albums, Convenience
Low Prices with a Technology- 34% Gross Margin(4)
Enabled Shopping Experience Purchased by Amazon for 22x
focused on Customer Service Value
Consumer-Directed, Low-Cost
Largest Discount
Model Designed for use by
Brokerage Firm
General Public
Virtual Contact Center FTSE Companies actively seeking
servicing world’s most high value alternatives to displace
recognisable brands with costly in-house outsourced poor
You Will Be superior value proposition quality / incumbents
Surprised Who
Uses Arise…but
It’s Their USP

6. Virtual Model – Pay for What you need, When you need
it – With the best Agent fit…
Outsourced Brick &
In-House Brick & Mortar Mortar Pure-Play Virtual
Overhead Cost Efficiency
  
Drive
Cost
rs
Employee / Independent
Business Owner (IBO) Costs   
  
Quality Drivers
High Service Quality
Access to Better Talent
  
Schedule Flexibility
  
Retention of Talent
  
Non-core Inherent limitations Next evolution of
competency for lower value the contact center
most enterprises proposition market

7. Atomisation and virtualisation are Mainstream - with goods…
• Marketplace of
buyers and
sellers
• Challenge the
notion of how,
where, and from
whom one will
buy
• Platform
provides tech,
risk reduction
• Current focus
is on B2B
procurement in
the aftermarket
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc.

8. … And now in services. Alternative models are exploding…
• Innocentive – Virtual R&D platform based on opt-in competitive problem solving
• Often, solutions come from outside the discipline being studied
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc.

9. In Technology Development…
• TopCoder – 407,235
coders competing to
write the best
applications
• Projects broken into
bite-sized chunks;
removes single points
of failure
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc.

10. … in Law…
• Leaner legal
model – no gold-
plated offices or
overpaid partners
• Focus on matching
great lawyers with
large clients,
saving 50%+ on
legal fees
• Acquire Special
expertise
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc.

11. … and in Contact Centre Operations…
• Tailored-to -
Demand virtual
workforce
• Expanded
geographic
talent pool
• High calibre
professionals
• Agents like my
customers
Copyright © 2012 All Rights Reserved, Arise Virtual Solutions Inc.

12. …with undeniable Results and Opportunities.
Improve financial performance by 30+% in the virtualised functions
while improving quality and customer satisfaction
Source Best Talent from any location without requiring a face to face
interview or tethered work location
Train and Up-skill Talent without ever using a physical location
Secure every remote computer device to eliminate security breaches
even when people take work home
Staff Talent based on customer demand to match customer needs
Provide consistent Performance evaluation and improvement without
requiring face to face meetings
Copyright © All Rights Reserved, Arise Virtual Solutions Inc. 12

13. So why are you waiting?
Transform your business today to deliver better service tomorrow..
Arise provide the technology and the people to deliver business processes
using a home based workforce delivering increased flexibility and you
only pay for what you use....
This gives you access to a different workforce, from a different demographic,
motivated differently to provide an improved service and cultural fit.
Copyright © All Rights Reserved, Arise Virtual Solutions Inc. 13

14. Think Outside the Office
Why Wait Any Longer?
Copyright © 2012 Arise Virtual Solutions Inc. All Rights Reserved.