While sourcing and contracting capabilities continue to mature, operational procurement, especially for services, remains a challenge. Complete services category management can help your organization reduce excess spend, inefficiency, and significant risk. This is where SAP Fieldglass solutions come in. Join us to learn how organizations can use these solutions to power the agile enterprise and streamline statement of work management.

1. INTERNAL
Andrew Wright III
Global VP – Solutions.
The Future of How Work Gets Done:
Are You Seeing the Big Picture?

2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Market Trends in SOW-Based Services
Emerging category for delivering savings and efficiencies
• SOW includes global spend on consulting & offshore services. Source: Staffing Industry Analysts.
• *Source: Department of Foreign Affairs and Trade, 2017
Services represent 70% of
Australia’s GDP.70%
Annual growth in managed
SOW spend20%
More the SOW spend
opportunity than contingent3X4 out of 5
Australians are
employed through
the Services
Economy*

3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Managing Services Procurement and External Workers
Procurement / Finance Pain Points
• Enforcement of preferred suppliers, contracts, and rates
• Optimization of buying channels
• Complexity of payment characteristic for services
• Lack of visibility to supplier activity, difficulty measuring
quality
• Fragmented, poorly categorized supply base
• Supplier performance & risk management
• Spend visibility
• P2P workflow
• Budget and accrual tracking
HR / Compliance Pain Points
• Inconsistent, non-compliant consultant on-boarding
process
• Risk associated with off-boarding, decommissioning
• Central visibility into consultant workforce
• Worker tenure tracking and history
• Performance management
• Independent Contractor misclassification
• Talent Pool management (interns, retirees, silver
medalists)
• Temp Labor acquisition process

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Fieldglass Enabled Holistic Control Over the Services Supply Chain
ENGAGE MANAGE DELIVERY
PURCHASING
OPERATIONS
BIDDING &
CONTRACTING
WORKER
ADMINISTRATION
SUPPLIER
MANAGEMENT
& AUTO
INVOICING
ANALYTICS &
BENCHMARKING
Supply Base
DEMAND
MANAGEMENT &
REQUISITIONING
Compliance
& Visibility
Quality &
Collaboration
Financial
Control
Operational
Efficiency

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Digital Transformation Framework
Immediate
Empowering business users
with insights to act in the
moment.
Intelligent
Beyond automation,
to predictive
suggestion.
Integrated
Not only between your
departments,
but connected to the world.

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SERVICES AND
LABOR
SUPPLIERS
CUSTOMER
PROCUREMENT
• Vendor Contract & Pricing
Terms
• Contract Based View of
Vendor Awards
• Requisition and PO
Creation and Revisions
• Service Entry Sheets*
• P2P & P2O Invoicing
• Position Management based
Requisitioning
• Contractor On/Off Boarding
• Contractor Profile Setup with
Learning Management (LMS)
• Requisition and PO
Creation and Revisions
• Maintenance Orders &
Work Orders
• Service Entry Sheets
• Invoicing & Accruals
• Contractor On/Off
Boarding
• Contractor Access &
ID Management
TOTAL
WORKFORCE
Transactional Data
• Accounting Data
• Purchasing Groups and
Organization Structure
• User credentials and
Permissions
• Currency Exchange
and Tax Code Data
• Vendor Masters
• Requisition Downloads
• Candidate & Contractor
Uploads
• Payroll Data Downloads
• AR Invoice Downloads
• Invoice Status Notifications
SAP Cloud Application Integration with SAP Fieldglass

7. Total Spend
Management
SAP Ariba + SAP
Fieldglass

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The New Solution Landscape for Procurement at SAP
Category breadth, offering a single integrated platform for
end-to-end Source-to-Pay with Intelligent Supplier
Collaboration
Category depth, offering deep and robust functionality in
External Workforce Management and active management of
services categories

9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Challenge in Downstream Services Procurement
• Even if sourcing and contracting capabilities have matured, operational procurement, especially for
services, remains a challenge
• Value leaks as end users purchase through the wrong channels, engage non-preferred suppliers, or
manage the delivery of services with little rigor
• SAP Fieldglass enables the budgetary controls, diverse payment characteristics, contractual terms &
conditions, and oversight of the 3rd party contractors required to effectively manage services procurement
Source Contract Demand
Management
Guidance
Structure
Services
Engagement
Manage
Service Delivery
Invoice
OPPORTUNITY FOCUS

10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Fragmentation, Risk and Complexity Across the Services Supply Chain
IT Services
Financial Services
Consulting
Diverse Categories
Diverse Engagement Patterns
Facilities
Engineering
Print
Call Center
BPO
Research
Legal
Marketing & Creative
Field Services
PROJECT-BASED SERVICES OFFSHORE SERVICES IC AND FREELANCERS CATALOG-BASED

11. DATA-DRIVEN
INSIGHTS
For Better Outcomes
MICROSERVICES
Connecting Platforms and
Solutions
USER-CENTRIC
DESIGN
For Better Experiences
Technology is enabling…

12. The Multi-Channel Workforce is Here.

13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Talent Could be Anywhere in this Global Economy
DATABASE ADMIN
IT | CHICAGO
TECHNICAL PROJECT DIRECTOR
ENGINEERING | MONTREAL
PROJECT WORKER
LIGHT INDUSTRIAL | MEXICALI
EVENTS SPECIALIST
MARKETING | SÃO PAULO
ACCOUNTANT
FINANCE | CAPE TOWN
GRAPHIC DESIGNER
IT | CANBERRA
LAB ANALYST
RESEARCH | LYON
TECHNICAL ARCHITECT
IT | LONDON
TECHNICAL ARCHITECT
IT | LONDON
CONTRACTS MANAGER
SUPPLY CHAIN | INCHEON
PROGRAM ANALYST
SUPPLY CHAIN | MANILA
APPLICATION DEVELOPER
IT | BANGALORE

14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Australian Tax Office
Driving efficiencies, improved
engagement and accountability
“By standardising and automating our
contractor engagement processes, we
can achieve visibility into costs and
supplier performance and more quickly
mobilise our workforce in an
environment that requires strict
onboarding activities.”
- Craig Fox, First Assistant
Commissioner, Service Operations
Division

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