This is a listening training I have developed and used in several organizations. It is fairly easy to facilitate without notes. The POP QUIZ part is a list of 'trick questions' such as "how many animals did Moses take on the ark before the great flood" and "if a plane crashes on the border of two countries are the survivors buried in the country they were traveling to or from?" I would be happy to provide a list of the questions and purposes for them by request.
6. Effects of Poor Listening
Inaccurate orders
Upset Clients
Missed Shifts
Errors in location
scheduling
Unsolved Problems
Unmet Deadlines
Inadequately
Wrong Decisions Made in
Informed, Misinformed, Conf Interviews
used, or Angry Staff and
Customers
7. Listen With Intent
The left portion of the character
means "ear", the sense organ. But
listening is more than hearing.
Ear
Self
The "self" character is our predisposed bias to hear what we want
to hear.
Eyes
The "eyes" character reminds us of the importance of
body language. They are also the 'windows to the soul'
and ask us to be aware of the emotions, which underlie
verbal communication.
Undivided
Attention
Heart
Listening also requires our "undivided attention"concentration allows a listener to be fully present.
True listening must involve the "heart", the empathy to
what is being communicated.
The greatest compliment that was ever paid me was when one
asked me what I thought, and attended to my answer.
~Henry David Thoreau
10. HEAR Model
âą HâHear the speakerâs words.
â Listen attentively to her words and feelings.
â Keep an open mind. Avoid letting your own
feelings, attitudes, or opinions interfere with your
ability to listen.
â Do not evaluate, censor, or try to monopolize the
conversation.
â Do not interrupt. It is important to listen to the
speakerâs entire thought before you respond.
11. HEAR Model
âą EâEmpathize with the speaker; put yourself
in her shoes.
â Display an interest in her point of view, even, or
maybe especially, if it differs from your own.
â Listen for facts, ideas, and feelings.
â Listen for the thoughts behind the words.
â Check for understanding, by paraphrasing the
facts as well as the speakerâs position. (âAre you
saying that we need to improve our data
collection systems based on the records you
looked at and the conversations youâve had with
staff across the organization?â)
12. HEAR Model
âą AâAnalyze the speakerâs words and thoughts.
â Listen for the thoughts behind the words. Thinking
is faster than speech. Use your extra âthought
timeâ to summarize, review, and anticipate.
13. HEAR Model
âą RâRespond is the last stage of hearing.
â Pay attention and show it
â Include statements such as âI see,â âyes,â and âI
understand.â
â Hold off on your evaluation. Hear the speaker out.
Avoid premature advice.
â Do respond. It is especially difficult to talk to
someone when there is no apparent reaction.
â Check to be sure the speaker understands your
response.
14. Objectives: Recap
âą Identify the Benefit of Active Listening
â Fewer mistakes and better relationships
âą Understand and apply Empathic Listening
â Listening for words AND feelings
âą Apply the HEAR Model to Your Job
â How will you apply it?
âą Understand How You Communicate Affects
Othersâ Listening
â How will you communicate more clearly?
Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.
Is there a federal law against a man marrying his widowâs sister? Well, there is a law against marrying dead people, so sort of. (if you are a widow then your husband is dead, so he canât marry anybody)If you went to bed in September 1952 at eight oâclock and set the alarm to wake up at nine oâclock in the morning, how many hours of sleep would you get? One hour. Wind up clocks did not have am/pm settings.Do they have a 4th of July in England? Yes. Right after the 3rd of July.If you had only one match and entered a cold room that had a kerosene lamp, an oil heater, and a wood stove, which would you light first for maximum heat?The match. How many animals of each species did Moses take aboard the Ark with him before the great flood? Moses didnât have an ark. That would be Noah.The Yankees and the Tigers play five baseball games. They each win three games. No ties or disputed games are involved. How come? They werenât playing each other.How many birthdays does the average man have? The average woman?Everybody only has one birthday. Everything else is an anniversary of that birthday. According to international law, if an airplane should crash on the exact border between two countries, would unidentified survivors be buried in the country they were traveling to or the country they were traveling from? You let the survivors LIVE!An archeologist claims he has dug up a coin that is clearly dated 46 BC. How do you know he is a liar? They didnât date coins BC. How would they know how far BC it was?A man builds an ordinary house with four sides, except that each side has a southern exposure. A bear comes to the door and rings the doorbell. What color is the bear? White, because you are on the North Pole where all windows face south.
Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.
Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.
Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.
Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.
Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.
Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.