Embracing Technology to Create a Humanistic Employee Experience
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How can we harness technology to both accelerate business performance, and engage our employees in a meaningful way? In this interactive session go behind the buzzwords to explore how emerging technologies can help organisations better understand employees’ needs and improve individual journeys. We'll explore how HR leaders have successfully implemented digital programs to improve employee experience and drive business results.
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Embracing Technology to Create a Humanistic Employee Experience
- 1. Embracing technology to create a humanistic employee experience Annie Mitchell, Digital HCM Advisor HRD National HR Summit 2018
- 2. our journey from Personnel thru to digital HCM
- 3. What exactly are we talking about?
- 4. technology • cloud platforms • machine learning • gamification • big data • wearables • virtual reality • robots
- 5. what we can learn from a consumer approach to technology Cynthia Brazeal talks about JIBO as an emotional connection https://www.jibo.com/technolo gy/
- 6. Humanistic • Know me • Anticipate me • Listen to me • Nurture me • Guide me
- 7. Humanistic technology • Adaptive content • Real time collaboration • Intelligent search • Workflow, notify, schedule • Intelligent recommendations • Social integration
- 8. Why do we need to do this?
- 9. Context • Five generations – new workforce dynamic • Just-in-time workforce • Simplify and standardise • Talent management still a priority for CEOs • Consumer grade expectations 9
- 10. 10
- 11. We need tech to scale Economic viability Need to balance human and economic needs
- 12. How OK, we love it but how do we do it?
- 13. Design thinking •Employee at the centre •Map the employee journey •Understand highs & lows •See where tech might add value
- 14. some examples human centred design
- 15. cloud platforms • Complete hire-to-retire • Mobile • Simple & beautiful design • Built-in Collaboration
- 16. apps & extensions • SurveyRocks • JobPts • Healthain
- 17. gamification Using game mechanics to motivate users to performing tasks critical to the growth of your business. • Badgeville • Bunchball • Limeade
- 18. limeade • Personal • Challenges • Recommendations • Life events Check out limeade @ https://www.youtube.com/ watch?v=S2cwYnt37Dw
- 19. Limeade video
- 20. WalkMe Superbot • User adoption of digital assets • Uses natural language • It will take care off all the work in the HR platform.
- 22. augmented reality @ Beam Getting new hires comfortable. • People • Spaces • Ways of working This Photo by Unknown Author is licensed under CC BY-NC-SA
- 24. wearable tech @ Keifuku • Vest captures data on bus driver - heart rate and nervous agitation • combines with data including current traffic and weather conditions and sensor-driven data like GPS signals. • Can catch driver’s unusual movements & prevent accidents
- 25. big data @ Bank of America • High turnover • Analysis found inter-office collaboration had a massive impact on the office culture that was proving to be vital to a reduction in turnover • Changed their policy to allow teams to take breaks together
- 26. sobots Social robots • Pepper • analyses tone of voice, posture, conversation topics • recognises emotions
- 27. final thoughts • Let’s rethink employee experience as a customer journey • We need to optimise & drive engagement • Leverage design thinking • Technology can provide solutions that are personal, adaptive, responsive, and fun!
- 28. Thank-you! Please connect with me on LinkedIn Annie Mitchell Digital HCM Advisor Sydney, Australia