Evaluating your reference service

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AnnaTatherine

A brief slideshow looking at techniques for evaluating reference services in a library

Business Technologie

Evaluating your reference service A public library reference desk

Why evaluate ? ,[object Object],[object Object],[object Object],[object Object]

Establish the focus of your evaluation ,[object Object],[object Object],[object Object],[object Object]

Identify goals and objectives ,[object Object],[object Object],[object Object],[object Object]

Assessing service inputs ,[object Object],[object Object],[object Object],[object Object]

Assessing service outputs ,[object Object],[object Object],[object Object],[object Object]

Assessing service outcomes: user surveys and questionnaires ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Assessing service outcomes: interviews and focus groups ,[object Object],[object Object],[object Object],[object Object],[object Object]

Analysing the data ,[object Object],[object Object],[object Object],[object Object]

Presenting the data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Staff resources ,[object Object],[object Object],[object Object],[object Object],[object Object]

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