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ITSM - Information Technology Service Management

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This document discusses IT service management (ITSM) and related frameworks. It outlines several common ITSM frameworks including ITIL, ISO/IEC 20000, COBIT, CMMI, and PMBOK. It also discusses ISO/IEC 27001 which is an information security management system standard. The document references ITIL's service lifecycle approach including service strategy, design, transition, operation, and improvement. It also briefly mentions some ITSM tools from ManageEngine and planning for ISO/IEC 27001 certification.

Technologie
1 von 14
ITSM-INFORMATION TECHNOLOGY SERVICE MANAGEMENT ACECOOK VIETNAM
ITSM - INFORMATION TECHNOLOGY SERVICE MANAGEMENT ISO/IEC 27001-ISMS INFORMATION SECURITY MANAGEMENT SYSTEM
ITSM-IT SERVICE MANAGEMENT • ITSM Frameworks • ITIL (Information Technology Infrastructure Library) • ISO/IEC 20000, ISO/IEC 27001 • COBIT (Control Objectives for Information and Related Technology) • CMMI (Capability Maturity Model Integration) • PMBOK (PMI’s Project Management Body of Knowledge)
ITSM is a journey
ITSM Process
ITSM Growing • ITIL-COBIT-LEAN • ISO/IEC 27001-ISMS (Information Security Management System)
ITIL-Service-Lifecycle • Service Strategy • Service Design • Service Transition • Service Operation • Service Improvement
ITIL-World • Core Service Improvement • Application: Manageengine Co (Service Desk, Application manager, Audit, OpManager, Firewall Manager, etc)
Family ISO/IEC 27000
Planning ISO/IEC 27001
IT BUSINESS CONTINUITY
Note:
ITSM - Information Technology Service Management

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