Employee engagement for a diverse workforce - by Harrods
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Presentation given at the Association for Strategic Practitioners in Internal Communications on 9 February 2017 by Niall Ryan-Jones, Head of Employee Experience at Harrods. Slides used with permission by Sequel Group. Read more about the event: http://www.allthingsic.com/aspic20/
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Employee engagement for a diverse workforce - by Harrods
- 1. EMPLOYEE ENGAGEMENT FOR A DIVERSE WORKFORCE Niall Ryan-Jones Head of Employee Experience
- 2. How Diverse is Harrods? 10,433 employees 48% 52% Harrods Concession 51% 49% Female Male 100 nationalities 2
- 3. How Diverse is Harrods? 24% 41% 17% 11% 7% LENGTH OF SERVICE < 1 Year 1-5 Years 5-10 Years 10-20 Years > 20 Years 2% 36% 45% 12% 5% GENERATIONAL PROFILES Gen Z Gen Y Gen X Baby Boomer Traditionals 3
- 4. Engagement Touch Points People and Culture Relationship with immediate Supervisor / colleagues Corporate Leadership Alignment with organisational vision and values Fairness and respect Social and physical work environment Work and family balance Communication Corporate Reputation & Practices Organisational performance and reputation Corporate social responsibility Process and systems Organisational changes ENGAGEMENT Reward and recognition Remuneration and benefits Job security Recognition Work Resources Clarity of roles and responsibilities Goals and targets Employee empowerment Industry Brexit Working Directive Amenities Legislative Health and Safety Opportunities & Growth Career progression Training and development Interesting and challenging work Performance feedback 4
- 5. Two Sides of the Same Coin 5 ERM CRM
- 6. Similar Needs 6 I made the right decision in using them I will use them again I was fully satisfied with the service I received They did what they said they would do They are knowledgeable, understanding, and fulfilled my needs I am going to tell others They are interested in me and treat me as an individual It is straightforward to do business with them EMPLOYEE or CUSTOMER
- 10. BUSINESS • Enhance the employment lifecycle • Build stronger relationships with customers • Support profitable growth • Develop our employer brand Outcome 10 EMPLOYEES CUSTOMERS
- 11. THANK YOU