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Win-Win
Alireza Ranjbar Shourabi
@ARSHourabi
Human-Focused design for creating Fun and Engage-ability
The first and most important question!
How can we make it happen?
How can we have sustained Behavior change?
Habits
Parisian	Love
Google
Human-Focused design for UX
6
Introduction
Human-Focused design for UX
7
• CEO – Art of Light and Motion Interactive
Software
• Co-founder - Iran Gamification Association
• Engagement Designer – Poolito
• ---
• Gamification Guru 100 – Top 20
• Previously :
– FANAP (fintech)
– Tooska (*3#) (khandevaneh App)
– Faranesh (elearning)
– Hamsaa (social network)
– Peyke Bartar
Introduction
Human-Focused design for UX
8
Introduction
Human-Focused design for UX
9
Introduction
Human-Focused design for UX
10
1
0
You will learn more about
someone in 1 hour of gaming
than in 1 year of work.
Plato
Human-Focused design for UX
11
History
Human-Focused design for UX
12
History
Human-Focused design for UX
13
Who	is	using	
gamification?
• USA Networks
• LiveOps
• Dell
• Kaiser Permanente
• eBay
• Cisco
• Recyclebank
• Universal Music
• Siemens
• Yelp
• Verizon
• Nike
• SAP
• American Express
• Salesforce.com
• CodeAcademy
• Deloitte
• Samsung
• Foursquare
• Stack Overflow
• Facebook
Human-Focused design for UX
14
What	Games	
are	you	playing?
v Clash of Clans
v Alien Creep
v Candy Crush Saga
v Plants VS Zombies
v Traffic Rider
v Monument Valley
v Life Line
Human-Focused design for UX
15
Definition(s)
• The Process of using Game Design-
Thinking and game Mechanics To
Engage users and Solve Problems.
• The process of turning an activity or task
into a game or something that
resembles a game.
• To apply game mechanics and game
thinking to other areas of activities in
order to boost engagement (and other
metrics) with a product or service.
Human-Focused design for UX
16
Definition
Human-Focused design for UX
17
• Product Gamification
• Workplace Gamification
• Marketing Gamification
• Lifestyle Gamification
Categories
Human-Focused design for UX
18
Powerof	
Games
1) CLEARLY DEFINED GOALS
2) CLEARLY DESIGNED RULES
3) BETTER SCOREKEEPING
4) MORE FREQUENT FEEDBACK
5) CONSISTENT COACHING
6) FUN SURPRISES
7) DATA DRIVEN DESIGN
Human-Focused design for UX
19
The	Power	
of	Games
Human-Focused design for UX
20
Self	
Determination	
Theory
SDT
Autonomy
Competence
Relatedness
Human-Focused design for UX
21
§ “good UX is the consequence of fulfilling the needs for
autonomy, competency, stimulation, relatedness and
popularity” (Hassenzahl, 2008, pp14)
§ Gamification design goes for building competency and
relatedness with fulfilling the inner need of autonomy by the
power of stimulating with extrinsic motivation toward intrinsic !
§ So Gamification can be the right tool, used correctly; for a
good UX design.
22
Gamification	for	
UX
Human-Focused design for UX
Game	Elements
v Game Mechanics
v Point
v Level
v Badge
v Leader-board
v Challenge
v Quest
v Progression
vWheel of Fortune
Human-Focused design for UX
23
Game	
Mechanics	and
Human	Desires
Human-Focused design for UX
24
Periodic	Tableof	
Gamification
Elements
(Gamified	UK)
Human-Focused design for UX
25
Let’s	here	Some	
Examples
Human-Focused design for UX
26
Motivations	:	
Intrinsic	&
Extrinsic
Human-Focused design for UX
27
Points	System
§ Absolute requirement for all gamified systems
§ Some examples in real life
§ Cash score
§ Video game score
§ Social networking score
§ Composite Metrics
Human-Focused design for UX
28
Types	of	Point	
Systems
§ At least one type
§ Using more than one brings the complexity but
more control
§ Types :
§ Experience points
§ Redeemable points
§ Skill points
§ Karma points
§ Reputation points
Human-Focused design for UX
29
Experience	
Points
§ XP is the most important one
§ It’s not a currency
§ Every action has XP
§ Never goes down
§ Always grows and has no limit
§ Is not redeemable
§ Can be expired
§ Creating goal loops
Human-Focused design for UX
30
LeaderBoard
§ Two Major Types
§ The no-disincentive leaderboard
§ Social incentive
§ Right in the middle
§ The infinite leaderboard
§ Locally
§ Socially
§ Globally
§ Privacy (gym example)
Human-Focused design for UX
31
SAPS
Reward	
framework
Human-Focused design for UX
32
Social Network
Human-Focused design for UX
33
Some	Examples
(Playful	and	Gameful)
Human-Focused design for UX
34
Motivational	UX
Human-Focused design for UX
35
Motivational	UX
Human-Focused design for UX
36
Growth	
(Hacking)
Human-Focused design for UX
37
Growth	
(Hacking)
Human-Focused design for UX
38
Growth	(Hack)	–
Usage	of	
Gamification
Human-Focused design for UX
39
Zombies,	Run!
Human-Focused design for UX
40
Fitocracy
Social	Fitness
Human-Focused design for UX
41
HabitRPG
Human-Focused design for UX
42
Coursera
Human-Focused design for UX
43
Khan	Academy
Human-Focused design for UX
44
Khan	Academy
Human-Focused design for UX
45
Airbnb	/	Trip	
Advisor
Human-Focused design for UX
46
ebay
Human-Focused design for UX
47
Uber
Human-Focused design for UX
48
Any	Retail	
Platform
Human-Focused design for UX
49
Bonobos
Human-Focused design for UX
50
Gilt
Human-Focused design for UX
51
Club	Psych
Human-Focused design for UX
52
Mint
Human-Focused design for UX
53
Engagement
(Celia	Hodent)
Human-Focused design for UX
54
Engagement
§Connection between a consumer
and a product or service.
§The period in a romantic couple’s
relationship during which they are
preparing and planning to spend the
rest of their lives together.
§The period of time at which we have
a great deal of connection with a
person, place, thing, or idea.
Human-Focused design for UX
55
Engagement
• There is no single metric on the Web or in mobile technology
that breaks down or sufficiently measures engagement.
• Recency
• Frequency
• Duration
• Virality
• Ratings
•
• Gamification can boost up each of these!
Human-Focused design for UX
56
Engagement	
Parameters
Human-Focused design for UX
57
And	creativity	…
Human-Focused design for UX
58
Some
Frameworks
(Andrzej)
Human-Focused design for UX
59
Some
Frameworks
(MDA)
Human-Focused design for UX
60
Some
Frameworks
(Monica	Cornetti)
Human-Focused design for UX
61
Some
Frameworks
(Pete	Jenkins)
Human-Focused design for UX
62
Human-Focused design for UX
63
Octalysis
A Gamified
World
Human-Focused design for UX
64
Designing	A
Gamification	
Solution
1) Setup the Team
2) Understand Business objectives
3) Select and know Target behaviors
4) Knowing the user
5) Designing activity cycles and scaffolding
6) Considering FUN
7) Tools for design and implementation
Human-Focused design for UX
65
Gamification
Design Process
is Agile
Human-Focused design for UX
66
Step	1	:	The
TEAM
Gamification
Designer
Market
Dev
DataUX
CRM/HR
Human-Focused design for UX
67
Step	2: What
are yours?
Human-Focused design for UX
68
Step	2	:
Objectives
Human-Focused design for UX
69
Step	2	:
Objectives
Human-Focused design for UX
70
Step	2	:
Objectives
Human-Focused design for UX
71
Step	3	: Target
Behavior
Human-Focused design for UX
72
Step	3	: Target
Behavior
Human-Focused design for UX
73
Creating
Behavior
Human-Focused design for UX
74
Step	4	: Know	
your	Player
Human-Focused design for UX
75
Human-Focused design for UX
76
Reality!
Step	4	: Player	
Types	(RICHARD	BARTLE	/	
Dominique	Mangiatordi)
Human-Focused design for UX
77
Step	4	: Player	
Type	Achiever
Human-Focused design for UX
78
Step	4	: Player	
Type Socializer
Human-Focused design for UX
79
Step	4	: Player	
Type Explorer
Human-Focused design for UX
80
Step	4	: Player	
Type Killer
Human-Focused design for UX
81
Step	4	: Player	
Type Another	
POV
Human-Focused design for UX
82
Step	4	: Player	
Type	Common
Path
Human-Focused design for UX
83
Step	5	: Loops
& Feedback
Human-Focused design for UX
84
Ford Fusion
Human-Focused design for UX
85
Step	5	: Loops
& Feedback
Human-Focused design for UX
86
Step	5	: Loops
& Feedback
(Hooked	:	NirEyal)
Human-Focused design for UX
87
Step	5	: Loops
& Feedback
§ Challenge
§ Achievement
§ Reward
Human-Focused design for UX
88
Step	5	:
Scaffolding
Human-Focused design for UX
89
Onboarding
§ The very First minute!
§ Do not explain anything.
§ Let the player experience.
§ Give a value to your player in the first minute
§ Don’t ask for registration.
§ Don’t give to much information.
§ Help player becomes a winner in the 1st minute
Human-Focused design for UX
90
Onboarding
§ Challenging and Complex
§ Reveal the complexity of the system
slowly
§ Reinforce the user positively
§ Remove opportunities to fail
§ Learn something about the players
Human-Focused design for UX
91
Step	5	: Flow
Theory
Human-Focused design for UX
92
Step	5	: Bad
Gamification :D
Human-Focused design for UX
93
Step	6	:	FUN
§ Count some topics that are not fun.
§ Planting crops
§ Killing people
§ Air traffic control
§ Cleaning a baby
§ Waiting for tables
§ What does make a game fun?
Human-Focused design for UX
94
Step	6	:	FUN
Human-Focused design for UX
95
Step	6	:	FUN
Human-Focused design for UX
96
Step	6	:	FUN
§ “In every job that must be done, there is an element of fun.
You find the fun and snap! The job’s a game.”
Human-Focused design for UX
97
Step	7	:	Tools
v Gathering the data you need for design
v Set the path for journey and narrative
v Have some way for showing it to others
v Calculate the numbers in play
v Analyze the out come for refining the design
Human-Focused design for UX
98
Let’s	use	a	fast	
tool
§Gamification software is any tool
or Platform used for applying
game mechanics to non-game
contexts in order to boost
engagement and successful end-
results.
Human-Focused design for UX
99
Let’s	use	a	fast	
tool
Human-Focused design for UX
100
Gamification	
Model Canvas
Human-Focused design for UX
101
Value	
Proposition
Human-Focused design for UX
102
Value	
Management
Human-Focused design for UX
103
Mind	Mapping
Human-Focused design for UX
104
Youmay	need	
beautiful works,	
too!
Human-Focused design for UX
105
Winner	of	Fun	
Theory	
Competition
Human-Focused design for UX
106
The	Narrative &
Journey
Human-Focused design for UX
107
TWINE
Human-Focused design for UX
108
Mockups
Human-Focused design for UX
109
Balsamiq
Human-Focused design for UX
110
Numbers /	
Calculations/	
Simulations
Human-Focused design for UX
111
Machinations -
Joris Dormans
Human-Focused design for UX
112
Data	Analysis - R	
Studio
Human-Focused design for UX
113
Anaconda /	
Spyder3/	
Python	ide
Human-Focused design for UX
114
• If there is a problem with the core, forget Gamification!
• Not every business needs to be Gamified.
• Never disrupt the balance in the business if you’re not prepared.
• Never get out of the Flow zone!
• Always check with Self Determination Theory.
• Use the DATA! It’s data driven and it’s a process that never stops!
Human-Focused design for UX
115
The	Future
116
Human-Focused design for UX
Thank	You!
Alireza Ranjbar Shourabi
@ARSHourabi

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