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Research on Humanities and Social Sciences www.iiste.org
ISSN 2222-1719 (Paper) ISSN 2222-2863 (Online)
Vol.3, No.8, 2013 - Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications
23
Performance Appraisal is the Key to High Performance
*Dr. Manorama Saini
*Associate professor & Head (Humanities Deptt.) S.A.T.I. (Engg.College) ,Vidisha(M.P.)INDIA
Email-manorama_saini@yahoo.co.in
**Dr.Soniya Rajpoot
**Lecturer(MBA Deptt.) S.A.T.I.(Engg.College),Vidisha (M. P.) INDIA
Email-soniyasinghpawar@gmail.com
Abstract
People perform their best when they are given specific goals which are attainable. Performance of employees
and to understand the abilities of a person for further growth and development. It will be better to give
employees the map, the destination and sometimes general direction in which to start. Performance appraisal is
an unavoidable element of organizationl life. Performance appraisal is an influential tool that organizations have
to organize and coordinate the power of every employee of the organization towards the achievement of its
strategic goals. It can focus each employee’s mind on the organization’s mission, vision and core values.
Organizations have come to realize that a primary part of their business is to help employees achieve
high performance by providing them timely support for completing their tasks. Performance Appraisal helps the
supervisors to chalk out the promotion programmes for efficient employees. In this regards, inefficient workers
can be dismissed or demoted in case. Performance appraisal serves as a motivation tool. Through evaluating
performance of employees, a person’s efficiency can be determined if the targets are achieved. This very well
motivates a person for better job and helps him to improve his performance in the future.
Key Words: Performance appraisal, leadership, Supervisors, higher education, motivation.
Introduction
Performance evaluation methods are the systems and processes through which appraisal is carried out in an
organization. Performance appraisal is an unavoidable element of organizational life (Brown, 1988; Longenecker
& Fink, 1999). Performance Appraisal is the systematic evaluation of the performance of employees and to
understand the abilities of a person for further growth and development. Performance Appraisal is a management
tool which is helpful in motivating and effectively utilizing human resources. Performance appraisal is generally
done in systematic ways which are as follows:
1. The supervisors measure the pay of employees and compare it with targets and plans.
2. The supervisor analyses the factors behind work performances of employees.
3. The employers are in position to guide the employees for a better performance.
Objectives of Performance Appraisal
Performance Appraisal can be done with following objectives in mind:
1. To maintain records in order to determine compensation packages, wage structure, salaries raises, etc.
2. To identify the strengths and weaknesses of employees to place right men on right job.
3. To maintain and assess the potential present in a person for further growth and development.
4. To provide a feedback to employees regarding their performance and related status.
5. To provide a feedback to employees regarding their performance and related status.
6. It serves as a basis for influencing working habits of the employees.
7. To review and retain the promotional and other training programmes.
Advantages of Performance Appraisal
It is said that performance appraisal is an investment for the company which can be justified by following
advantages:
1. Promotion: Performance Appraisal helps the supervisors to chalk out the promotion programmes for
efficient employees. In this regards, inefficient workers can be dismissed or demoted in case.
2. Compensation: Performance Appraisal helps in chalking out compensation packages for employees.
Merit rating is possible through performance appraisal. Performance Appraisal tries to give worth to a
performance. Compensation packages which includes bonus, high salary rates, extra benefits,
allowances and pre-requisites are dependent on performance appraisal. The criteria should be merit
rather than seniority.
3. Employees Development: The systematic procedure of performance appraisal helps the supervisors to
frame training policies and programmes. It helps to analyse strengths and weaknesses of employees so
that new jobs can be designed for efficient employees. It also helps in framing future development
Research on Humanities and Social Sciences www.iiste.org
ISSN 2222-1719 (Paper) ISSN 2222-2863 (Online)
Vol.3, No.8, 2013 - Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications
24
programmes.
4. Selection Validation: Performance Appraisal helps the supervisors to understand the validity and
importance of the selection procedure. The supervisors come to know the validity and thereby the
strengths and weaknesses of selection procedure. Future changes in selection methods can be made in
this regard.
5. Communication: For an organization, effective communication between employees and employers is
very important. Through performance appraisal, communication can be sought for in the following
ways:
a. Through performance appraisal, the employers can understand and accept skills of
subordinates.
b. The subordinates can also understand and create a trust and confidence in superiors.
c. It also helps in maintaining cordial and congenial labour management relationship.
d. It develops the spirit of work and boosts the morale of employees.
All the above factors ensure effective communication.
6. Motivation: Performance appraisal serves as a motivation tool. Through evaluating performance of
employees, a person’s efficiency can be determined if the targets are achieved. This very well motivates
a person for better job and helps him to improve his performance in the future.
Performance appraisal is a part of career development. The latest mantra being followed by
organizations across the world being – "get paid according to what you contribute" – the focus of the
organizations is turning to performance management and specifically to individual performance.
Performance appraisal helps to rate the performance of the employees and evaluate their contribution
towards the organizational goals. Performance appraisal as Career Development leads to the
recognition of the work done by the employees, many a times by the means of rewards and appreciation
etc. It plays the role of the link between the organization and the employees’ personal career goals.
For Example
When a professor guides a student for an MPhil degree, he will receive 3 points for each candidate and
Selection
Validation
Promotio
n
Compensat
ion
Employees
Developme
n
Communic
ation
Motivatio
n
Research on Humanities and Social Sciences
ISSN 2222-1719 (Paper) ISSN 2222-2863 (Online)
Vol.3, No.8, 2013 - Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications
10 points for guiding a PhD student.
Faculty members who organise orientation or refresher courses, research and methodology workshops
will receive 20 points while those participating in an international conference will be awarded 10 points.
Points for participating in an Indian conference will fetch 5 points while 2 points will be awarded for a
regional conference. Scores for organising international, national, regional and invited lectures will be
15,10, 5 and 2 points respectively.
International, national, state and local awards received by teaching faculty members will fetch them 50,
25, 10 and 5 points respectively.
Teachers can score up to 200 points, depending on the extent to which they meet various criteria
outlined under the final head o
Performance Appraisal Model
Organization culture & cilimed Organizational climate is briefly defined as the meanings people attach to
interrelated bundles of experiences they have at work.
assumptions about the world and the values that guide life in organizations. A brief overview of the more recent
study of organizational culture is then introduced, followed by samples of important thi
roles of leadership and national culture in understanding organizational culture and performance and culture as a
moderator variable in research in organizational behavior. The final section of the article proposes an integration
of climate and culture thinking and research and concludes with practical implications for the management of
effective contemporary organizations. Throughout, recommendations are made for additional thinking and
research.
Goal Setting A goal is a statement
organization is trying accomplish. Good organizations convey a strong vision of where they will be in the future.
As a leader, you have to get your people to trust you and be sol
described in this guide and being honest and fair in all you do will provide you with the ammo you need to gain
their trust. To sell them on your vision, you need to possess energy and display a positive attitud
contagious. People want a strong vision of where they are going. No one wants to be stuck in a dead
Research on Humanities and Social Sciences
2863 (Online)
Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications
25
10 points for guiding a PhD student.
Faculty members who organise orientation or refresher courses, research and methodology workshops
will receive 20 points while those participating in an international conference will be awarded 10 points.
nts for participating in an Indian conference will fetch 5 points while 2 points will be awarded for a
regional conference. Scores for organising international, national, regional and invited lectures will be
15,10, 5 and 2 points respectively.
al, national, state and local awards received by teaching faculty members will fetch them 50,
25, 10 and 5 points respectively.
Teachers can score up to 200 points, depending on the extent to which they meet various criteria
outlined under the final head of co-curricular work and student mentoring activities.
Organizational climate is briefly defined as the meanings people attach to
interrelated bundles of experiences they have at work. Organizational culture is briefly defined as the basic
assumptions about the world and the values that guide life in organizations. A brief overview of the more recent
study of organizational culture is then introduced, followed by samples of important thinking and research on the
roles of leadership and national culture in understanding organizational culture and performance and culture as a
moderator variable in research in organizational behavior. The final section of the article proposes an integration
of climate and culture thinking and research and concludes with practical implications for the management of
effective contemporary organizations. Throughout, recommendations are made for additional thinking and
of a desired future an organization wishes to achieve. It describes what the
organization is trying accomplish. Good organizations convey a strong vision of where they will be in the future.
As a leader, you have to get your people to trust you and be sold on your vision. Using the leadership tools
described in this guide and being honest and fair in all you do will provide you with the ammo you need to gain
their trust. To sell them on your vision, you need to possess energy and display a positive attitud
contagious. People want a strong vision of where they are going. No one wants to be stuck in a dead
Organisation
culture
& cilimed
Goal Setting
Self
Appraisal
Performance
Analysis
Performance
Appraisal
www.iiste.org
Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications
Faculty members who organise orientation or refresher courses, research and methodology workshops
will receive 20 points while those participating in an international conference will be awarded 10 points.
nts for participating in an Indian conference will fetch 5 points while 2 points will be awarded for a
regional conference. Scores for organising international, national, regional and invited lectures will be
al, national, state and local awards received by teaching faculty members will fetch them 50,
Teachers can score up to 200 points, depending on the extent to which they meet various criteria
curricular work and student mentoring activities.
Organizational climate is briefly defined as the meanings people attach to
Organizational culture is briefly defined as the basic
assumptions about the world and the values that guide life in organizations. A brief overview of the more recent
nking and research on the
roles of leadership and national culture in understanding organizational culture and performance and culture as a
moderator variable in research in organizational behavior. The final section of the article proposes an integration
of climate and culture thinking and research and concludes with practical implications for the management of
effective contemporary organizations. Throughout, recommendations are made for additional thinking and
of a desired future an organization wishes to achieve. It describes what the
organization is trying accomplish. Good organizations convey a strong vision of where they will be in the future.
d on your vision. Using the leadership tools
described in this guide and being honest and fair in all you do will provide you with the ammo you need to gain
their trust. To sell them on your vision, you need to possess energy and display a positive attitude that is
contagious. People want a strong vision of where they are going. No one wants to be stuck in a dead-end
Research on Humanities and Social Sciences www.iiste.org
ISSN 2222-1719 (Paper) ISSN 2222-2863 (Online)
Vol.3, No.8, 2013 - Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications
26
company going nowhere...or a company headed in the wrong direction. They want to be involved with a winner!
And your people are the ones who will get you to that goal.
Self Appraisal Self appraisal is an important part of the Performance appraisal process where the employee
himself gives the feedback or his views and points regarding his performance. Usually this is done with the help
of a self appraisal form where the employee rates himself on various parameters, tells about his training needs, if
any, talks about his accomplishments, strengths, weaknesses, problems faced etc.
Performance Analysis Performance analysis involves gathering formal and informal data to help customers and
sponsors define and achieve their goals. Performance analysis uncovers several perspectives on a problem or
opportunity, determining any and all drivers towards or barriers to successful performance, and proposing a
solution system based on what is discovered.
Performance Appraisal A performance appraisal is a systematic and periodic process that assesses an
individual employee’s job performance and productivity in relation to certain pre-established criteria and
organizational objectives.
References
Berman, W. F. (1980). MBO in student personnel: Can it work? In C. H. Foxley (Ed.),
Applying management techniques (pp. 55-67). New Directions for Student Services, No. 9. San Francisco:
Jossey-Bass.
Burkhalter, B. B., & Buford, J. A., Jr. (1989). Performance appraisal: Concepts and techniques for postsecondary
education. Alexandria, VA: American Association of Community and Junior Colleges Publications.
Davis, J.S. (2001). Approaches to performance appraisal in student affairs. College Student Affairs Journal,
21(1), 92.
DeJong, J. (1992). Making sense of church-related higher education. New Directions for Higher Education, 79,
19-27.
Kreitner, R. (1998). Management (7th ed.). Boston: Houghton Mifflin.
This academic article was published by The International Institute for Science,
Technology and Education (IISTE). The IISTE is a pioneer in the Open Access
Publishing service based in the U.S. and Europe. The aim of the institute is
Accelerating Global Knowledge Sharing.
More information about the publisher can be found in the IISTE’s homepage:
http://www.iiste.org
CALL FOR PAPERS
The IISTE is currently hosting more than 30 peer-reviewed academic journals and
collaborating with academic institutions around the world. There’s no deadline for
submission. Prospective authors of IISTE journals can find the submission
instruction on the following page: http://www.iiste.org/Journals/
The IISTE editorial team promises to the review and publish all the qualified
submissions in a fast manner. All the journals articles are available online to the
readers all over the world without financial, legal, or technical barriers other than
those inseparable from gaining access to the internet itself. Printed version of the
journals is also available upon request of readers and authors.
IISTE Knowledge Sharing Partners
EBSCO, Index Copernicus, Ulrich's Periodicals Directory, JournalTOCS, PKP Open
Archives Harvester, Bielefeld Academic Search Engine, Elektronische
Zeitschriftenbibliothek EZB, Open J-Gate, OCLC WorldCat, Universe Digtial
Library , NewJour, Google Scholar

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Performance appraisal is the key to high performance

  • 1. Research on Humanities and Social Sciences www.iiste.org ISSN 2222-1719 (Paper) ISSN 2222-2863 (Online) Vol.3, No.8, 2013 - Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications 23 Performance Appraisal is the Key to High Performance *Dr. Manorama Saini *Associate professor & Head (Humanities Deptt.) S.A.T.I. (Engg.College) ,Vidisha(M.P.)INDIA Email-manorama_saini@yahoo.co.in **Dr.Soniya Rajpoot **Lecturer(MBA Deptt.) S.A.T.I.(Engg.College),Vidisha (M. P.) INDIA Email-soniyasinghpawar@gmail.com Abstract People perform their best when they are given specific goals which are attainable. Performance of employees and to understand the abilities of a person for further growth and development. It will be better to give employees the map, the destination and sometimes general direction in which to start. Performance appraisal is an unavoidable element of organizationl life. Performance appraisal is an influential tool that organizations have to organize and coordinate the power of every employee of the organization towards the achievement of its strategic goals. It can focus each employee’s mind on the organization’s mission, vision and core values. Organizations have come to realize that a primary part of their business is to help employees achieve high performance by providing them timely support for completing their tasks. Performance Appraisal helps the supervisors to chalk out the promotion programmes for efficient employees. In this regards, inefficient workers can be dismissed or demoted in case. Performance appraisal serves as a motivation tool. Through evaluating performance of employees, a person’s efficiency can be determined if the targets are achieved. This very well motivates a person for better job and helps him to improve his performance in the future. Key Words: Performance appraisal, leadership, Supervisors, higher education, motivation. Introduction Performance evaluation methods are the systems and processes through which appraisal is carried out in an organization. Performance appraisal is an unavoidable element of organizational life (Brown, 1988; Longenecker & Fink, 1999). Performance Appraisal is the systematic evaluation of the performance of employees and to understand the abilities of a person for further growth and development. Performance Appraisal is a management tool which is helpful in motivating and effectively utilizing human resources. Performance appraisal is generally done in systematic ways which are as follows: 1. The supervisors measure the pay of employees and compare it with targets and plans. 2. The supervisor analyses the factors behind work performances of employees. 3. The employers are in position to guide the employees for a better performance. Objectives of Performance Appraisal Performance Appraisal can be done with following objectives in mind: 1. To maintain records in order to determine compensation packages, wage structure, salaries raises, etc. 2. To identify the strengths and weaknesses of employees to place right men on right job. 3. To maintain and assess the potential present in a person for further growth and development. 4. To provide a feedback to employees regarding their performance and related status. 5. To provide a feedback to employees regarding their performance and related status. 6. It serves as a basis for influencing working habits of the employees. 7. To review and retain the promotional and other training programmes. Advantages of Performance Appraisal It is said that performance appraisal is an investment for the company which can be justified by following advantages: 1. Promotion: Performance Appraisal helps the supervisors to chalk out the promotion programmes for efficient employees. In this regards, inefficient workers can be dismissed or demoted in case. 2. Compensation: Performance Appraisal helps in chalking out compensation packages for employees. Merit rating is possible through performance appraisal. Performance Appraisal tries to give worth to a performance. Compensation packages which includes bonus, high salary rates, extra benefits, allowances and pre-requisites are dependent on performance appraisal. The criteria should be merit rather than seniority. 3. Employees Development: The systematic procedure of performance appraisal helps the supervisors to frame training policies and programmes. It helps to analyse strengths and weaknesses of employees so that new jobs can be designed for efficient employees. It also helps in framing future development
  • 2. Research on Humanities and Social Sciences www.iiste.org ISSN 2222-1719 (Paper) ISSN 2222-2863 (Online) Vol.3, No.8, 2013 - Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications 24 programmes. 4. Selection Validation: Performance Appraisal helps the supervisors to understand the validity and importance of the selection procedure. The supervisors come to know the validity and thereby the strengths and weaknesses of selection procedure. Future changes in selection methods can be made in this regard. 5. Communication: For an organization, effective communication between employees and employers is very important. Through performance appraisal, communication can be sought for in the following ways: a. Through performance appraisal, the employers can understand and accept skills of subordinates. b. The subordinates can also understand and create a trust and confidence in superiors. c. It also helps in maintaining cordial and congenial labour management relationship. d. It develops the spirit of work and boosts the morale of employees. All the above factors ensure effective communication. 6. Motivation: Performance appraisal serves as a motivation tool. Through evaluating performance of employees, a person’s efficiency can be determined if the targets are achieved. This very well motivates a person for better job and helps him to improve his performance in the future. Performance appraisal is a part of career development. The latest mantra being followed by organizations across the world being – "get paid according to what you contribute" – the focus of the organizations is turning to performance management and specifically to individual performance. Performance appraisal helps to rate the performance of the employees and evaluate their contribution towards the organizational goals. Performance appraisal as Career Development leads to the recognition of the work done by the employees, many a times by the means of rewards and appreciation etc. It plays the role of the link between the organization and the employees’ personal career goals. For Example When a professor guides a student for an MPhil degree, he will receive 3 points for each candidate and Selection Validation Promotio n Compensat ion Employees Developme n Communic ation Motivatio n
  • 3. Research on Humanities and Social Sciences ISSN 2222-1719 (Paper) ISSN 2222-2863 (Online) Vol.3, No.8, 2013 - Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications 10 points for guiding a PhD student. Faculty members who organise orientation or refresher courses, research and methodology workshops will receive 20 points while those participating in an international conference will be awarded 10 points. Points for participating in an Indian conference will fetch 5 points while 2 points will be awarded for a regional conference. Scores for organising international, national, regional and invited lectures will be 15,10, 5 and 2 points respectively. International, national, state and local awards received by teaching faculty members will fetch them 50, 25, 10 and 5 points respectively. Teachers can score up to 200 points, depending on the extent to which they meet various criteria outlined under the final head o Performance Appraisal Model Organization culture & cilimed Organizational climate is briefly defined as the meanings people attach to interrelated bundles of experiences they have at work. assumptions about the world and the values that guide life in organizations. A brief overview of the more recent study of organizational culture is then introduced, followed by samples of important thi roles of leadership and national culture in understanding organizational culture and performance and culture as a moderator variable in research in organizational behavior. The final section of the article proposes an integration of climate and culture thinking and research and concludes with practical implications for the management of effective contemporary organizations. Throughout, recommendations are made for additional thinking and research. Goal Setting A goal is a statement organization is trying accomplish. Good organizations convey a strong vision of where they will be in the future. As a leader, you have to get your people to trust you and be sol described in this guide and being honest and fair in all you do will provide you with the ammo you need to gain their trust. To sell them on your vision, you need to possess energy and display a positive attitud contagious. People want a strong vision of where they are going. No one wants to be stuck in a dead Research on Humanities and Social Sciences 2863 (Online) Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications 25 10 points for guiding a PhD student. Faculty members who organise orientation or refresher courses, research and methodology workshops will receive 20 points while those participating in an international conference will be awarded 10 points. nts for participating in an Indian conference will fetch 5 points while 2 points will be awarded for a regional conference. Scores for organising international, national, regional and invited lectures will be 15,10, 5 and 2 points respectively. al, national, state and local awards received by teaching faculty members will fetch them 50, 25, 10 and 5 points respectively. Teachers can score up to 200 points, depending on the extent to which they meet various criteria outlined under the final head of co-curricular work and student mentoring activities. Organizational climate is briefly defined as the meanings people attach to interrelated bundles of experiences they have at work. Organizational culture is briefly defined as the basic assumptions about the world and the values that guide life in organizations. A brief overview of the more recent study of organizational culture is then introduced, followed by samples of important thinking and research on the roles of leadership and national culture in understanding organizational culture and performance and culture as a moderator variable in research in organizational behavior. The final section of the article proposes an integration of climate and culture thinking and research and concludes with practical implications for the management of effective contemporary organizations. Throughout, recommendations are made for additional thinking and of a desired future an organization wishes to achieve. It describes what the organization is trying accomplish. Good organizations convey a strong vision of where they will be in the future. As a leader, you have to get your people to trust you and be sold on your vision. Using the leadership tools described in this guide and being honest and fair in all you do will provide you with the ammo you need to gain their trust. To sell them on your vision, you need to possess energy and display a positive attitud contagious. People want a strong vision of where they are going. No one wants to be stuck in a dead Organisation culture & cilimed Goal Setting Self Appraisal Performance Analysis Performance Appraisal www.iiste.org Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications Faculty members who organise orientation or refresher courses, research and methodology workshops will receive 20 points while those participating in an international conference will be awarded 10 points. nts for participating in an Indian conference will fetch 5 points while 2 points will be awarded for a regional conference. Scores for organising international, national, regional and invited lectures will be al, national, state and local awards received by teaching faculty members will fetch them 50, Teachers can score up to 200 points, depending on the extent to which they meet various criteria curricular work and student mentoring activities. Organizational climate is briefly defined as the meanings people attach to Organizational culture is briefly defined as the basic assumptions about the world and the values that guide life in organizations. A brief overview of the more recent nking and research on the roles of leadership and national culture in understanding organizational culture and performance and culture as a moderator variable in research in organizational behavior. The final section of the article proposes an integration of climate and culture thinking and research and concludes with practical implications for the management of effective contemporary organizations. Throughout, recommendations are made for additional thinking and of a desired future an organization wishes to achieve. It describes what the organization is trying accomplish. Good organizations convey a strong vision of where they will be in the future. d on your vision. Using the leadership tools described in this guide and being honest and fair in all you do will provide you with the ammo you need to gain their trust. To sell them on your vision, you need to possess energy and display a positive attitude that is contagious. People want a strong vision of where they are going. No one wants to be stuck in a dead-end
  • 4. Research on Humanities and Social Sciences www.iiste.org ISSN 2222-1719 (Paper) ISSN 2222-2863 (Online) Vol.3, No.8, 2013 - Selected from International Conference on Recent Trends in Applied Sciences with Engineering Applications 26 company going nowhere...or a company headed in the wrong direction. They want to be involved with a winner! And your people are the ones who will get you to that goal. Self Appraisal Self appraisal is an important part of the Performance appraisal process where the employee himself gives the feedback or his views and points regarding his performance. Usually this is done with the help of a self appraisal form where the employee rates himself on various parameters, tells about his training needs, if any, talks about his accomplishments, strengths, weaknesses, problems faced etc. Performance Analysis Performance analysis involves gathering formal and informal data to help customers and sponsors define and achieve their goals. Performance analysis uncovers several perspectives on a problem or opportunity, determining any and all drivers towards or barriers to successful performance, and proposing a solution system based on what is discovered. Performance Appraisal A performance appraisal is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain pre-established criteria and organizational objectives. References Berman, W. F. (1980). MBO in student personnel: Can it work? In C. H. Foxley (Ed.), Applying management techniques (pp. 55-67). New Directions for Student Services, No. 9. San Francisco: Jossey-Bass. Burkhalter, B. B., & Buford, J. A., Jr. (1989). Performance appraisal: Concepts and techniques for postsecondary education. Alexandria, VA: American Association of Community and Junior Colleges Publications. Davis, J.S. (2001). Approaches to performance appraisal in student affairs. College Student Affairs Journal, 21(1), 92. DeJong, J. (1992). Making sense of church-related higher education. New Directions for Higher Education, 79, 19-27. Kreitner, R. (1998). Management (7th ed.). Boston: Houghton Mifflin.
  • 5. This academic article was published by The International Institute for Science, Technology and Education (IISTE). The IISTE is a pioneer in the Open Access Publishing service based in the U.S. and Europe. The aim of the institute is Accelerating Global Knowledge Sharing. More information about the publisher can be found in the IISTE’s homepage: http://www.iiste.org CALL FOR PAPERS The IISTE is currently hosting more than 30 peer-reviewed academic journals and collaborating with academic institutions around the world. There’s no deadline for submission. Prospective authors of IISTE journals can find the submission instruction on the following page: http://www.iiste.org/Journals/ The IISTE editorial team promises to the review and publish all the qualified submissions in a fast manner. All the journals articles are available online to the readers all over the world without financial, legal, or technical barriers other than those inseparable from gaining access to the internet itself. Printed version of the journals is also available upon request of readers and authors. IISTE Knowledge Sharing Partners EBSCO, Index Copernicus, Ulrich's Periodicals Directory, JournalTOCS, PKP Open Archives Harvester, Bielefeld Academic Search Engine, Elektronische Zeitschriftenbibliothek EZB, Open J-Gate, OCLC WorldCat, Universe Digtial Library , NewJour, Google Scholar