Session 5.5 bridging the research practice gap presentation
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Presented By Dr Deirdre Curran, Treasa Kenny and Alec Coakley at the 22nd North West Dispute Resolution Conference in the University of Washington, Seattle, March 2016.
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Session 5.5 bridging the research practice gap presentation
- 1. Bridging the Gap Between Workplace Mediation Research and Practice: The Irish Experience NW Dispute Resolution Conference 2016 Deirdre Curran, Treasa Kenny, Alec Coakley ! ! ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Institiúid Edward M Kennedy d’Idirgh Coinbhleachta Ollscoil Mhá Nuad Maynooth University Edward M Ken Institute for Conflict Intervention
- 2. Presentation Overview The framework of our approach The context of workplace mediation in Ireland The case for bridging the research-practice gap The KIWMRG as a ‘Community of Practice’ Why we formed Who we are Co-operative Enquiry as our method of choice Unique features of our approach The MII Project as an example of how we operate What does this mean for you? Deirdre Curran, Treasa Kenny, Alec Coakley ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 3. Framing our Approach Deirdre Curran, Treasa Kenny, Alec Coakley Establishing a workplace mediation ‘Community of Practice’ Using ‘Co- operative Enquiry’ as our research method A real project as a case in point
- 5. Conflict Management Practices & Innovations in Organizations Conventional Practices ADR Practices Individual Grievances Collective Disputes • Multi-step grievance & disciplinary procedures • Resort to employment tribunals & litigation in courts • Multi-step disputes procedures, usually with provision for external conciliation or adjudication following an impasse • Open-door policies • ‘Speak-up’ & related systems • Organizational ombudsman • External and internal mediators • Review panels of managers or peers • Union/non-union employment arbitration • ADR-led conflict management systems • Proactive conflict prevention • Intensive communications surrounding change management • Proactive line and supervisory engagement in conflict handling • Conflict management systems • Socializing conflict out of the organization • ‘Assisted bargaining/mediation within procedure to avoid impasse • ‘Brainstorming’ & related techniques • ‘Interest-based bargaining’ with facilitation • Fact-finding • Arbitration, ‘mini-trials’ & ‘med-arb’ • Intensive communications surrounding change management • ADR-led conflict management systems • Proactive conflict prevention • Proactive line and supervisory engagement in conflict handling • Conflict management systems • Socializing conflict out of the organization
- 6. Workplace Conflict in Ireland Deirdre Curran, Treasa Kenny, Alec Coakley What emerges from research into alternative dispute resolution practice in Ireland is: ... a picture of mediation as a mechanism of which the operation and efficacy depend upon the context in which it is located. Senior managers may use it as a central part of HR strategy, they may see it as a somewhat peripheral element of an overall strategy that relies primarily upon strong management-union linkages, or they may envisage it as an unformed, yet to be clarified, set of possibilities and potentials (Teague et al, 2015:112)
- 7. The Use of Mediation in Ireland Deirdre Curran, Treasa Kenny, Alec Coakley Workplace Mediation Internal Mediation Services External Mediators State Institutions
- 8. The Case for Research Solid, empirical, issue-driven research: Provides evidence for what we think we know It broadens perspective beyond our own It enhances the credibility of a profession and helps obtain/justify resources It provides new ideas to try out in new contexts It can address ‘burning’ questions that have accumulated It can inform policy & practice Deirdre Curran, Treasa Kenny, Alec Coakley ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 9. The Case for Research-Informed Practice Practicing mediators have a responsibility to at least draw from, if not support or engage in, mediation research. I realized that without understanding the underlying theoretical principles of practice, we are merely skilled mechanics trying out one tool after another without understanding what tool would be appropriate to the task. (Lang, 2000) Deirdre Curran, Treasa Kenny, Alec Coakley
- 10. The Traditional Approach to Research Deirdre Curran, Treasa Kenny, Alec Coakley ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Focus is on theoretical development Often no direct link to practice Empirical dimension involves academics studying practice from the outside Practitioners become the ‘subject’ Key outcome - publication in high ranked journals which few ‘real’ people read
- 11. Community of Practice Deirdre Curran, Treasa Kenny, Alec Coakley Dynamic social structure Common issues/concerns Focus on individual & group goals Defined life cycle Spirit of learning & collaboration Trust, mutual respect, reciprocity & commitment Create, capture & diffuse knowledge Tangible results applicable to practice
- 12. The KIWMRG as a Community of Practice Deirdre Curran, Treasa Kenny, Alec Coakley KIWMRG Advisory Group Steering Committee ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 13. The Co-operative Inquiry Method Deirdre Curran, Treasa Kenny, Alec Coakley Collaboration of academics and practitioners Active research Creative ways of identifying and addressing the issues Focus on making practice better Follows a specific sequential iterative process Can be internally or externally initiated
- 14. The Co-operative Inquiry Method Deirdre Curran, Treasa Kenny, Alec Coakley
- 15. Key Elements of our Approach Deirdre Curran, Treasa Kenny, Alec Coakley Research ‘with’ rather than research ‘on’ Merging of the researcher and the subject Focused enquiry with the aim of shaping the future Live research questions identified by peers Research by practitioners for practitioners Egalitarian structure A ‘learning community’ focused on continuous learning and personal development Theory informing practice and practice informing theory ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 16. Identifying the issues: The KI Workplace Mediation Research Seminar 2015 Overarching Ambition Strategic Goals Key Areas of Research Deirdre Curran, Treasa Kenny, Alec Coakley ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 17. Seminar Outputs Deirdre Curran, Treasa Kenny, Alec Coakley Overall ambition: To establish Ireland as an international hub for workplace mediation research Strategic goals: 1. Co-ordination of workplace mediation in Ireland 2. Gathering and publishing what has been done to date 3. Maximizing involvement in this area. ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 18. Identified Key Research Areas Deirdre Curran, Treasa Kenny, Alec Coakley Effective mediation practice Barriers to mediation use Ethics Mediation regulation Internal or external mediation Engaging participation in mediation Experience of mediation Outcomes from mediation Cost benefit analysis The future of workplace mediation Trade unions and organisations Regulation and third party frameworks Professional membership Conflict competence Mediation practice ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 19. Deirdre Curran, Treasa Kenny, Alec Coakley Activity # 1: Identify three research areas/questions that you believe should be prioritised in your context? (Creative, brainstorming!) ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 20. Deirdre Curran, Treasa Kenny, Alec Coakley Activity # 2: How could a Community of Practice be established in your context to address these questions? (Creative, brainstorming!) ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 21. Effective Mediation Practice: The MII Project Deirdre Curran, Treasa Kenny, Alec Coakley The Role of the MII What motivated the Project Why us? What was the brief? How did we approach the task? Progress to date
- 22. Approaching the MII Project through Co- operative Enquiry Deirdre Curran, Treasa Kenny, Alec Coakley Invitation for participation to those in KIWMRG Skill building – library, literature review, writing for publication Shared Dropbox organised in initial agreed folder structure Sourcing empirical research academic descriptive literature and “grey” literature Reflection on approach and reorganisation based on learning Egalitarian structure and consensus decision-making Shared template for review of assigned documents Initial thematic analysis based on reviews
- 23. In Conclusion Deirdre Curran, Treasa Kenny, Alec Coakley What has all this got to do with you? ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- 24. For queries and/or further information please contact: Dr. Deirdre Curran, NUI Galway deirdre.curran@nuigalway.ie Treasa Kenny, Burtenshaw Kenny Associates tkenny@eircom.net Alec Coakley, Conflict Mediation alec@conflictmediation.ie Or visit us: www.kiwmrg.ie ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Deirdre Curran, Treasa Kenny, Alec Coakley