1. Office Services Key Performance Indicators Presentation

2. Office Services Production Yearly Statistical Comparison (2011, 2012, 2013 & 2014)
Service Line 2011 2012
(2011 & 2012 Productivity)
2013
(2012 & 2013) Productivity)
2014
(2013 & 2014) Productivity) (2011 & 2014) Productivity)
Growth In Number
Growth In
Percentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Room Booking Services
6462 9483 3021 46.75% 12156 2673 28% 14822 2666 22% 8360 129%
Room Readiness
Space Planning Services 815 1618 803 98.53% 1949 331 21% 2619 670 35% 1804 69%
Key Control Services 1038 3471 2433 234.39% 4178 707 21% 3828 -350 -9% 2790 73%
Office Furniture Services 1246 1430 184 14.77% 1246 -184 -13% 2253 1007 81% 1007 81%
Furniture Inventory 1 1 0 0.00% 1 0 0 0 0 0 0 0
Office Messenger Services 7541 195 -7346 -97.41% 848 653 335% 2446 1598 181% 0 0%
Art Work & Decorative Services 0 32 32 0.00% 0 0 0 0 0 0 0 0
Print Center Services 687404 672009 -15395 -2.24% 686111 14102 22% 798804 112693 16% 111400 14%
Room Inspection Services Considered as Planned Task

3. Office Services Production Yearly Chart Comparison (2011, 2012, 2013 & 2014)
Room Booking Services
Space Planning Services
Key Control Services
Office Furniture
Services Furniture Inventory
Office Messenger
Services Art Work & Decorative
Services
6462
815 1038 1246
1
7541
0
9483
1618
3471
1430
1
195
32
12156
1949
4178
1246
1 848
0
2011 2012 2013 2014
Room Booking, Space Planning, Furniture, Office Messenger, Art Work & Decorative
Services Yearly Comparison Chart

4. Service Line 2011 2012
(2011 & 2012 Productivity)
2013
(2012 & 2013) Productivity)
2014
(2013 & 2014) Productivity) (2011 & 2014) Productivity)
Growth In Number
Growth In
Percentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Room Booking Services
6462 9483 3021 46.75% 12156 2673 28% 14822 2666 22% 8360 30%
Room Readiness
Room Bookings & Room Readiness Benchmark
(2011-2014)
=(6462+9483+12156+14822)/4= 10731
Room Bookings & Room Readiness 2014 Production
To The Benchmark
=(14822-10731)/10731=38%
Room Bookings Key Perfomance Indicator Until 2014
Analysis
Room Booking & Room Readiness Services increased 38% in 2014 year according to the benchmark for the last 4 years
Room Bookings & Room Readiness Services Benchmark Comparison For The Last 4 Years With
2014 Services Productivity

5. Service Line 2011 2012
(2011 & 2012 Productivity)
2013
(2012 & 2013) Productivity)
2014
(2013 & 2014) Productivity) (2011 & 2014) Productivity)
Growth In Number
Growth In
Percentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Growth In Number Growth In Persentge
Space Planning Services 815 1618 803 98.53% 1949 331 21% 2619 670 35% 1804 221%
Space Planning Services Benchmark (2011-2014) =(815+1618+1949+2619)/4= 1750
Space Planning Services 2014 Production To The
Benchmark
=(2619-1750)/1750=50%
Space Planning Key Perfomance Indicator Until
2014 Analysis
Space Planning Services increased 50% in 2014 year according to the benchmark for the last 4 years
Space Planning Services Benchmark Comparison For The Last 4 Years With 2014 Services
Productivity

6. Service Line 2011 2012
(2011 & 2012 Productivity)
2013
(2012 & 2013) Productivity)
2014
(2013 & 2014) Productivity) (2011 & 2014) Productivity)
Growth In Number
Growth In
Percentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Growth In Number Growth In Persentge
Key Control Services 1038 3471 2433 234.39% 4178 707 21% 3828 -350 -9% 2790 268%
Key Control Services Benchmark (2011-2014) =(1038+3471+4178+3828)/4= 3129
Key Control Services 2014 Production To The
Benchmark
=(3828-3129)/3129 = 22%
Key Control Services Key Perfomance Indicator
Until 2014 Analysis
Key Control Services increased 22% in 2014 year according to the benchmark for the last 4 years
Key Control Services Benchmark Comparison For The Last 4 Years With 2014 Services
Productivity

7. Office Furniture Services Benchmark Comparison For The Last 4 Years With 2014 Services
Productivity
Service Line 2011 2012
(2011 & 2012 Productivity)
2013
(2012 & 2013) Productivity)
2014
(2013 & 2014) Productivity) (2011 & 2014) Productivity)
Growth In Number
Growth In
Percentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Office Furniture Services 1246 1430 184 14.77% 1246 -184 -13% 2253 1007 81% 1007 80%
Office Furniture Services Benchmark (2011-2014) =(1246+1430+1246+2253)/4= 1544
Office Furniture Services 2014 Production To The
Benchmark
=(2253-1544)/1544 = 46%
Office Furniture Services Key Perfomance
Indicator Until 2014 Analysis
Office Furniture Services increased 46% in 2014 year according to the benchmark for the last 4 years

8. Service Line 2012 2013
(2012 & 2013) Productivity)
2014
(2013 & 2014) Productivity) (2012 & 2014) Productivity)
Growth In Number Growth In Persentge Growth In Number Growth In Persentge Growth In Number Growth In Percentage
Office Messenger Services 195 848 653 335% 2446 1598 181% 2251 115%
Office Messenger Services Benchmark (2012-2014) =(195+848+2446)/3=1163
Office Messenger Services 2014 Production To The Benchmark =(2446-1163)/1163= 110%
Office Messenger Key Perfomance Indicator Until 2014
Analysis
Office Messenger Services increased 110% in 2014 year according to the benchmark for the last 3 years
Office Messenger Services Benchmark Comparison For The Last 4 Years With 2014 Services
Productivity

9. Service Line 2011 2012
(2011 & 2012 Productivity)
2013
(2012 & 2013) Productivity)
2014
(2013 & 2014) Productivity) (2011 & 2014) Productivity)
Growth In Number
Growth In
Percentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Persentge
Growth In Number
Growth In
Percentage
Print Center Services 687404 672009 -15395 -2.24% 686111 14102 22% 798804 112693 16% 111400 16%
Print Center Services Benchmark (2011-2014) =(687404+672009+686111+798804)/4= 711082
Print Center Services 2014 Production To The
Benchmark
=(798804-711082)/ 711082=12%
Print Center Key Perfomance Indicator Until 2014
Analysis
Print Center Services increased 12% in 2014 year according to the benchmark for the last 4 years
Print Center Services Benchmark Comparison For The Last 4 Years With 2014 Services
Productivity

10. Service Line 2011 2012 2013 2014
Room Booking Services
6462 9483 12156 14822
Room Readiness
Space Planning Services 815 1618 1949 2619
Key Control Services 1038 3471 4178 3828
Office Furniture Services 1246 1430 1246 2253
Furniture Inventory 1 1 1 1
Office Messenger Services 0 195 848 2446
Print Center Services 687404 672009 686111 798804
Total Number 696966 688207 706489 824773
Office Services Benchmark (2011-2014) =(696966+688207+706489+824773)/4= 729108
Office Services 2014 Production To The Benchmark =(824773-729108)/ 729108 = 13%
Office Key Perfomance Indicator Until 2014 Analysis Office Services Produtitivty increased 13% in 2014 year according to the benchmark for the last 4 years
Office Services Total Production (Including Print Center) Benchmark Comparison For The Last 4
Years With 2014 Services Productivity

11. Service Line s 2011 2012 2013 2014
Room Booking Services
6462 9483 12156 14822
Room Readiness
Space Planning Services 815 1618 1949 2619
Key Control Services 1038 3471 4178 3828
Office Furniture Services 1246 1430 1246 2253
Furniture Inventory 1 1 1 1
Office Messenger Services 0 195 848 2446
Total Number 9562 16198 20378 25969
Office Services Benchmark (2011-2014) =(9562+16198+20378+25969)/4= 18027
Office Services 2014 Productvity To The Benchmark =(25969-18027)/ 18027 = 44%
Office Key Perfomance Indicator Until 2014 Analysis
Office Services Productivity without Print Center Services increased 44% in 2014 year according to the benchmark for the last
4 years
Office Services Total Production (Without Print Center) Benchmark Comparison For The Last 4
Years With 2014 Services Productivity

12. Office Services Manpower Yearly Statistical Comparison (2012, 2013 & 2014)
Month
2012 Manpower 2013 Manpoer 2014 Manpower
BS OT TM BS OT TM BS OT TM
January 9 37 46 11 45 56 9 41 50
February 10 40 50 9 45 54 9 41 50
March 9 44 53 9 45 54 9 40 49
April 9 48 57 9 44 53 9 40 49
May 9 49 58 8 41 49 8 38 46
June 11 48 59 8 41 49 10 35 45
July 11 48 59 7 41 48 9 35 44
August 13 47 60 7 38 45 8 37 45
September 13 46 59 8 38 46 8 49 57
October 13 46 59 6 41 47 8 58 66
November 13 47 60 8 42 50 8 53 61
December 12 46 58 7 43 50 8 54 62
0
10
20
30
40
50
60
70
January February March April May June July August September October November December
2012 46 50 53 57 58 59 59 60 59 59 60 58
2013 56 54 54 53 49 49 48 45 46 47 50 50
2014 50 50 49 49 46 45 44 45 57 66 61 62
AxisTitle
MANPOWER YEARLY COMPARISON CHART (2012, 2013 & 2014

13. Office Services Total Manpower Benchmark Comparison For The Last 4 Years With 2014
Services Productivity
Month
2011 2012 2013 2012 & 2013 Manpower Growth 2014 2013 & 2014 Manpower Growth
TM TM TM Growth In Number Growth In Percentage TM Growth In Number Growth In Percentage
January N/A 46 56 10 21.74% 50 -6 -10.71%
February N/A 50 54 4 8.00% 50 -4 -7.41%
March N/A 53 54 1 1.89% 49 -5 -9.26%
April N/A 57 53 -4 -7.02% 49 -4 -7.55%
May N/A 58 49 -9 -15.52% 46 -3 -6.12%
June N/A 59 49 -10 -16.95% 45 -4 -8.16%
July N/A 59 48 -11 -18.64% 44 -4 -8.33%
August N/A 60 45 -15 -25.00% 45 0 0.00%
September N/A 59 46 -13 -22.03% 57 11 23.91%
October N/A 59 47 -12 -20.34% 66 19 40.43%
November N/A 60 50 -10 -16.67% 61 11 22.00%
December 46 58 50 -8 -13.79% 62 12 24.00%
Manpower Benchmark (2011-2014) =(46+58+50+62)/4= 54 Staff
Manpower Number 2014 Compared To The Benchmark =(62-54)/ 54=15%
Manpower Key Perfomance Indicator Until 2014 Analysis The Manpower Number increased 15% in 2014 year according to the benchmark for the last 4 years

14. Office Services Production & Manpower Key Performance Indicators For The Last 4 Years (2011,
2012, 2013 & 2014) Summary Sheet
KPI 2011 2012
2011 & 2012 Growth Indicators
2013
2011 & 2012 Growth Indicators
2014
2011 & 2012 Growth Indicators
Growth In Number Growth In Percentge Growth In Number Growth In Percentage Growth In Number Growth In Percentage
Total Manpower 46 58 12 26% 50 -8 -13.79% 62 12 24%
Total Services Without Print
Center
9562 16198 6636 69% 20378 4180 26% 25969 5591 28%
Total Services 687404 672009 -15395 -2.24% 686111 14102 22% 798804 14102 22%
Number of Office Services
Tasks Performed By Each
Staff
14943 11586 -3357 -22% 13722 2136 19% 12883 -839 -6%
Number of Office Services
Tasks (Without Print Center
) Performed By Each Staff
208 279 -71 34% 408 129 46% 419 11 3%