1. www.cognizant.com
Copyright © 2014 Cognizant 1
Agile collaboration
without borders
Best
prac*ces
&
Lessons
learned
Ovidiu Pitic
Agile Center of Excellence
23 July 2014

2. www.cognizant.com
Copyright © 2014 Cognizant
COGNIZANT
OVERVIEW
20,000+
Projects
in
40
countries
Founded
in
1994
(CTSH,
Nasdaq)
Headquarters
Teaneck,
NJ
1133
ac*ve
customers
54+
Global
Delivery
Centers
Market
Capital
Over
$25
billion
25+
Regional
sales
offices
Revenue
$8.84
Bn
in
2013
(up
20.4%
YOY)
$10.3
Bn
guidance
for
2014
(16.5%
YOY)
171,400+
employees
(December
2013)
Revenue
Mix
NA:
77.3%,
Europe:
18.0%,
RoW:
4.7%
NO.
1
FOR
CUSTOMER
SATISFACTION
KPMG
survey
RANKED
AT
6TH
-­‐
BEST
TECH
CONSULTING
FIRMS
TO
WORK
FOR
Vault
Magazine
Forbes
Fast
Tech
25
Only
Company
for
10
years
Fortune
500
Ranked
at
#352
on
the
F500
List
Listed
on
NASDAQ
First
IT
Provider
Leveraging
India
TOP 5 OF “MOST ADMIRED
COMPANIES”
Fortune Magazine
2

3. www.cognizant.com
Copyright © 2014 Cognizant
AND
PARTNER
TO
RABOBANK
SINCE
2004
Ø 1
OUT
OF
3
STRATEGIC
PARTNERS
DELIVERING
IT
SERVICES
TO
GROUP
ICT:
ü APPLICATION
DELIVERY
ü SUPPORT
SERVICES
ü BUSINESS
CONSULTANCY
ü ARCHITECTURE
DELIVERING
FROM
ü CORPORATE
FUNCTIONS
TO
ü FRONT
END/ONLINE
SERVICES
TO
ü CORE
BANKING
SERVICES
BASED
ON
DISTRIBUTED
AGILE
(AMONGST
OTHERS)
3
BRINGING
ONSITE/OFFSHORE
DELIVERY
IN
THE
MIX

4. www.cognizant.com
Copyright © 2014 Cognizant
OUR
WORLD
IS
CHANGING
4

5. www.cognizant.com
Copyright © 2014 Cognizant
AGILE:
BEYOND
THE
TEAM
AND
BEYOND
IT
5
INNOVATION
IN
AGILE

6. www.cognizant.com
Copyright © 2014 Cognizant
DISTRIBUTION
HAS
EVOLVED
IN
THE
PAST
DECADES
Team
Team
(Local)
Team
(Remote)
Local
Remote
Team
Solo
Distributed
Integrated
6

7. www.cognizant.com
Copyright © 2014 Cognizant 7
AGILE
MEETS
DISTRIBUTION

8. www.cognizant.com
Copyright © 2014 Cognizant
CHALLENGE:
TIME
ZONES
DIFFERENCE
8
+3.5h
+6h
-­‐5h
-­‐9h
!
-­‐6h

9. www.cognizant.com
Copyright © 2014 Cognizant
CHALLENGE:
LANGUAGE
9

10. www.cognizant.com
Copyright © 2014 Cognizant
CHALLENGE:
(LOCAL)
CULTURE
10
ONE
TEAM?
“Our
EUROPEAN
colleagues
…”
“THEY
are
always…”
“They
are
always…”
“WE
need
to
s<ck
to…”

11. www.cognizant.com
Copyright © 2014 Cognizant11
LARGE-­‐SCALE
DISTRIBUTED
AGILE
FRAMEWORK
This
requires
the
teams
to
be
cross-­‐func^onal
to
a
large
extent
and
uniformly
adopt
agile
prac^ces
11
We
believe
in
Distributed
Agile
teams
that
are
virtual,
integrated
teams
They
behave
as
unit
and
work
together
daily

12. www.cognizant.com
Copyright © 2014 Cognizant
WHAT
ARE
WE
LEARNING?
ü CHANGE
IS
HARD
ü PICK
THE
RIGHT
TEAM
ü COMMUNICATE,
COMMUNICATE,
COMMUNICATE
ü TRAIN
AND
SUPPORT
ü PROVE,
DELIVER
AND
EVOLVE
OVER
TIME
12

13. www.cognizant.com
Copyright © 2014 Cognizant
CHANGE
IS
HARD:
THE
“RIGHT”
TEAM
13
Nascent
Teams
FOLLOW the
Rules
Proficient
Teams
BREAK the
Rules
Hyper
Performing
Teams
BE the Rule
Stage 1
Stage 2
Stage 3

14. www.cognizant.com
Copyright © 2014 Cognizant
COMMUNICATE,
COMMUNICATE…
ENCOURAGE
FREQUENT
COMMUNICATION
14

15. www.cognizant.com
Copyright © 2014 Cognizant
EXAMPLE:
TIME
ZONE
POSTER
MAKING
GOOD
USE
OF
THE
TIME
ZONE
DIFFERENCE
15
CEST
IST
(+3.5h)
05:00
08:30
07:00
10:30
09:00
12:30
13:00
16:30
14:00
17:30
15:00
18:30
17:30
21:00
India
(Chennai)
The
Netherlands
TIP:
Plan
to
have
most
online
communica*on
before
14:00
CET
TIP:
Avoid
mee*ngs
being
held
for
the
“same
shore”
during
parallel
*me.
NB:
The
(me
zone
difference
will
change
26
Oct
2014
(NL
moving
to
CET)
15

16. www.cognizant.com
Copyright © 2014 Cognizant
PROMOTE
RAPPORT
(FAMILIARITY)
SUPPORT
EACH
OTHER,
TALK
DAILY,
BE
SOCIAL
16
WHEN
THE
TEAM
IS
FORMED:
ü Afend
jumpstart
training
together
(in-­‐person)
ü Use
the
introduc<on
brochure
technique
ü Name
the
team
and
decide
on
a
mascot

17. www.cognizant.com
Copyright © 2014 Cognizant
PROMOTE
RAPPORT
(FAMILIARITY)
SUPPORT
EACH
OTHER,
TALK
DAILY,
BE
SOCIAL
17
AFTER
THE
TEAM
IS
FORMED:
ü Plan
for
and
perform
a
cultural
exchange
with
each
loca^on
ü Create
the
team
celebra<on
plan
ü Organize
brown
bag
sessions
ü Encourage
informal
events

18. www.cognizant.com
Copyright © 2014 Cognizant
MATCH
THE
SKILLS
18
“ONE
TEAM”
ü Cross-­‐loca^on
skill
sets
ü Scrum
Masters
and
Agile
Coaches
with
Distributed
Agile
experience
ü Investment
in
knowledge
sharing

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Copyright © 2014 Cognizant
OFFER
THE
RIGHT
TOOLING
19
“One
Team”

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Copyright © 2014 Cognizant
PROMOTE
SHARED
GOALS
20

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Copyright © 2014 Cognizant
RUN
REGULAR
HEALTH
CHECKS
21

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Copyright © 2014 Cognizant
CELEBRATE
DELIVERY
22

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Copyright © 2014 Cognizant 23
Thank You!
Ovidiu.Pitic@cognizant.com