Third lecture on service design at KISK Masaryk University. This time, we discuss both design and its financial viability. Business case is a major topic here, of course.
14. Until Next Time
1) In teams of two and
using HCD thinking, suggest
how www.sorriso.cz may be
re-designed to better serve
patientsâ needs. Bring
visualization of your design
with you next time.
2) Please read one of the
following books.
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