SlideShare ist ein Scribd-Unternehmen logo

Justifying ITIL - Building the ROI

•
•
Acend Corporate Learning
Acend Corporate Learning

The document provides an overview of ITIL (Information Technology Infrastructure Library) and best practices for IT service management. It defines key concepts like ROI (return on investment), TCO (total cost of ownership), and VOI (value on investment) and discusses how implementing ITIL frameworks can provide financial and non-financial benefits to organizations through improved IT processes, cost efficiencies, and better service delivery. It also outlines different certification options and recommends doing an assessment to establish a baseline and improvement plan for an organization's ITIL journey.

BildungBusinessTechnologie
1 von 22
Presented by: Shannon Magistad Building the ROI for
Building the ROI for ITIL® ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Service Management & ITIL Defined ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ITIL is a comprehensive and consistent set of industry “best practices” for IT Service Management organized in an integrated, process-based framework in order to add VALUE to customers
ITIL Overview ,[object Object],[object Object],[object Object],[object Object]
Why Embrace IT Service Management & ITIL? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],According to Gartner: ITSM and ITIL Provides Stability and a Solid Foundation for Continuous Improvement!
Where Does ITIL Fit? Focuses on Process (Not Technology) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TCO: Definition ,[object Object],[object Object],[object Object]
ROI: Definition ,[object Object],[object Object],[object Object]
VOI: Definition ,[object Object],[object Object]
ROI In Other Words… What we give (investment) What we Receive (Return) ROI (Overall Worth) COST BENEFIT
ROI: Recap ROI = Return on Investment A measurement of the expected benefit of an investment When someone asks about an “ROI” what they are asking is: “ What do I get back (“return”) for the money that I’m being asked to spend (a.k.a. “Investment”)?” “ What is it really worth (a.k.a. “ROI”)
Financial Vs. Non-Financial ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL & ROI ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sample ROI Worksheet
The Benefits of Implementing ITIL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],K.I.S.S.
Where to Start: Assessment? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessment Objectives and Approach Page ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Maturity Continuum PROCESS MATURITY Initial (0-0.99) Defined (2-2.99) Managed (3-3.99) Optimized (4-5.00) Repeatable (1-1.99) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Level 2 Level 1 Level 3 Level 4 Level 5 0 – 5 Maturity Scale Based on CMMI Note: • Focus on ‘improvements’ • Implementation will focus on control. • Process design should be ‘integrated’.
Sample: Process Maturity Score
ITIL Certifications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Acend Corporate Learning? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We Can Help! ,[object Object]

Empfohlen

Problem Management
Problem ManagementProblem Management
Problem ManagementITSM Academy, Inc.
 
Problem Management
Problem ManagementProblem Management
Problem ManagementAbhishek Agnihotry
 
Best Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSMBest Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSMhdicapitalarea
 
Service catalogue presentation
Service catalogue presentationService catalogue presentation
Service catalogue presentationsubtitle
 
Modern IT Service Management Transformation - ITIL Indonesia
Modern IT Service Management Transformation - ITIL IndonesiaModern IT Service Management Transformation - ITIL Indonesia
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
 
ITIL4 and ServiceNow
ITIL4 and ServiceNowITIL4 and ServiceNow
ITIL4 and ServiceNowITSM Academy, Inc.
 
ITIL V3 Overview
ITIL V3 OverviewITIL V3 Overview
ITIL V3 OverviewRamPrasad Kurakula
 
Introducing ITIL
Introducing ITILIntroducing ITIL
Introducing ITILRobert Thomas
 

Empfohlen

Problem Management
Problem ManagementProblem Management
Problem ManagementITSM Academy, Inc.
 
Problem Management
Problem ManagementProblem Management
Problem ManagementAbhishek Agnihotry
 
Best Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSMBest Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSMhdicapitalarea
 
Service catalogue presentation
Service catalogue presentationService catalogue presentation
Service catalogue presentationsubtitle
 
Modern IT Service Management Transformation - ITIL Indonesia
Modern IT Service Management Transformation - ITIL IndonesiaModern IT Service Management Transformation - ITIL Indonesia
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
 
ITIL4 and ServiceNow
ITIL4 and ServiceNowITIL4 and ServiceNow
ITIL4 and ServiceNowITSM Academy, Inc.
 
ITIL V3 Overview
ITIL V3 OverviewITIL V3 Overview
ITIL V3 OverviewRamPrasad Kurakula
 
Introducing ITIL
Introducing ITILIntroducing ITIL
Introducing ITILRobert Thomas
 
IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management OverviewAhmed Al-Hadidi
 
ITIL Service Desk
ITIL Service DeskITIL Service Desk
ITIL Service DeskMousa Bawadi (IT Manager ,MA ,PMP , PMOC )
 
ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management Alkesh Mishra
 
Defining Services for a Service Catalog
Defining Services for a Service CatalogDefining Services for a Service Catalog
Defining Services for a Service CatalogAxios Systems
 
Service Management Office
Service Management OfficeService Management Office
Service Management OfficeGholami Majid
 
The ROI of Problem Management
The ROI of Problem ManagementThe ROI of Problem Management
The ROI of Problem ManagementFrontRange
 
ITIL Foundation Training
ITIL Foundation TrainingITIL Foundation Training
ITIL Foundation Trainingstefanhenry
 
IT Service Catalogs: 5 Keys to Good Service Design
IT Service Catalogs: 5 Keys to Good Service DesignIT Service Catalogs: 5 Keys to Good Service Design
IT Service Catalogs: 5 Keys to Good Service DesignEvergreen Systems
 
IT Service Catalog Examples
IT Service Catalog ExamplesIT Service Catalog Examples
IT Service Catalog ExamplesCherwell Software
 
ITIL V3 Overview
ITIL V3 OverviewITIL V3 Overview
ITIL V3 OverviewAllwyn George
 
ITIL implementation and Service Management Best Practices – useful informatio...
ITIL implementation and Service Management Best Practices – useful informatio...ITIL implementation and Service Management Best Practices – useful informatio...
ITIL implementation and Service Management Best Practices – useful informatio...SriramITISConsultant
 
ITIL v3 Problem Management
ITIL v3 Problem ManagementITIL v3 Problem Management
ITIL v3 Problem ManagementJosep Bardallo
 
Making Problem Management Work for Your Organization
Making Problem Management Work for Your OrganizationMaking Problem Management Work for Your Organization
Making Problem Management Work for Your OrganizationAtlassian
 
Road Map - ITIL Implemetation
Road Map - ITIL ImplemetationRoad Map - ITIL Implemetation
Road Map - ITIL ImplemetationFernando Palma
 
Introduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service managementIntroduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service managementChristian F. Nissen
 
IT and Business Service Catalogs
IT and Business Service CatalogsIT and Business Service Catalogs
IT and Business Service CatalogsITSM Academy, Inc.
 
Wingate Systems - IT support services
Wingate Systems - IT support servicesWingate Systems - IT support services
Wingate Systems - IT support servicesNarender Rayat
 
It Service Management Implementation Overview
It Service Management Implementation OverviewIt Service Management Implementation Overview
It Service Management Implementation OverviewAlan McSweeney
 
IT Service Desk
IT Service DeskIT Service Desk
IT Service DeskSkyCentral
 
IT Service management for non-IT managers (CEO and others)
IT Service management for non-IT managers (CEO and others)IT Service management for non-IT managers (CEO and others)
IT Service management for non-IT managers (CEO and others)IE Private Consulting in PM & ITSM
 
CobiT And ITIL Breakfast Seminar
CobiT And ITIL Breakfast SeminarCobiT And ITIL Breakfast Seminar
CobiT And ITIL Breakfast SeminarAcend Corporate Learning
 
ITIL Introduction
ITIL IntroductionITIL Introduction
ITIL IntroductionLinpei Zhang
 

Weitere ähnliche Inhalte

Was ist angesagt?

IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management OverviewAhmed Al-Hadidi
 
ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management Alkesh Mishra
 
Defining Services for a Service Catalog
Defining Services for a Service CatalogDefining Services for a Service Catalog
Defining Services for a Service CatalogAxios Systems
 
Service Management Office
Service Management OfficeService Management Office
Service Management OfficeGholami Majid
 
The ROI of Problem Management
The ROI of Problem ManagementThe ROI of Problem Management
The ROI of Problem ManagementFrontRange
 
ITIL Foundation Training
ITIL Foundation TrainingITIL Foundation Training
ITIL Foundation Trainingstefanhenry
 
IT Service Catalogs: 5 Keys to Good Service Design
IT Service Catalogs: 5 Keys to Good Service DesignIT Service Catalogs: 5 Keys to Good Service Design
IT Service Catalogs: 5 Keys to Good Service DesignEvergreen Systems
 
ITIL implementation and Service Management Best Practices – useful informatio...
ITIL implementation and Service Management Best Practices – useful informatio...ITIL implementation and Service Management Best Practices – useful informatio...
ITIL implementation and Service Management Best Practices – useful informatio...SriramITISConsultant
 
ITIL v3 Problem Management
ITIL v3 Problem ManagementITIL v3 Problem Management
ITIL v3 Problem ManagementJosep Bardallo
 
Making Problem Management Work for Your Organization
Making Problem Management Work for Your OrganizationMaking Problem Management Work for Your Organization
Making Problem Management Work for Your OrganizationAtlassian
 
Road Map - ITIL Implemetation
Road Map - ITIL ImplemetationRoad Map - ITIL Implemetation
Road Map - ITIL ImplemetationFernando Palma
 
Introduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service managementIntroduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service managementChristian F. Nissen
 
IT and Business Service Catalogs
IT and Business Service CatalogsIT and Business Service Catalogs
IT and Business Service CatalogsITSM Academy, Inc.
 
Wingate Systems - IT support services
Wingate Systems - IT support servicesWingate Systems - IT support services
Wingate Systems - IT support servicesNarender Rayat
 
It Service Management Implementation Overview
It Service Management Implementation OverviewIt Service Management Implementation Overview
It Service Management Implementation OverviewAlan McSweeney
 
IT Service Desk
IT Service DeskIT Service Desk
IT Service DeskSkyCentral
 

Was ist angesagt? (20)

IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management Overview
 
ITIL Service Desk
ITIL Service DeskITIL Service Desk
ITIL Service Desk
 
ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management ITIL Foundation in IT Service Management
ITIL Foundation in IT Service Management
 
Defining Services for a Service Catalog
Defining Services for a Service CatalogDefining Services for a Service Catalog
Defining Services for a Service Catalog
 
Service Management Office
Service Management OfficeService Management Office
Service Management Office
 
The ROI of Problem Management
The ROI of Problem ManagementThe ROI of Problem Management
The ROI of Problem Management
 
ITIL Foundation Training
ITIL Foundation TrainingITIL Foundation Training
ITIL Foundation Training
 
IT Service Catalogs: 5 Keys to Good Service Design
IT Service Catalogs: 5 Keys to Good Service DesignIT Service Catalogs: 5 Keys to Good Service Design
IT Service Catalogs: 5 Keys to Good Service Design
 
IT Service Catalog Examples
IT Service Catalog ExamplesIT Service Catalog Examples
IT Service Catalog Examples
 
ITIL V3 Overview
ITIL V3 OverviewITIL V3 Overview
ITIL V3 Overview
 
ITIL implementation and Service Management Best Practices – useful informatio...
ITIL implementation and Service Management Best Practices – useful informatio...ITIL implementation and Service Management Best Practices – useful informatio...
ITIL implementation and Service Management Best Practices – useful informatio...
 
ITIL v3 Problem Management
ITIL v3 Problem ManagementITIL v3 Problem Management
ITIL v3 Problem Management
 
Making Problem Management Work for Your Organization
Making Problem Management Work for Your OrganizationMaking Problem Management Work for Your Organization
Making Problem Management Work for Your Organization
 
Road Map - ITIL Implemetation
Road Map - ITIL ImplemetationRoad Map - ITIL Implemetation
Road Map - ITIL Implemetation
 
Introduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service managementIntroduction to ITIL 4 and IT service management
Introduction to ITIL 4 and IT service management
 
IT and Business Service Catalogs
IT and Business Service CatalogsIT and Business Service Catalogs
IT and Business Service Catalogs
 
Wingate Systems - IT support services
Wingate Systems - IT support servicesWingate Systems - IT support services
Wingate Systems - IT support services
 
It Service Management Implementation Overview
It Service Management Implementation OverviewIt Service Management Implementation Overview
It Service Management Implementation Overview
 
IT Service Desk
IT Service DeskIT Service Desk
IT Service Desk
 
IT Service management for non-IT managers (CEO and others)
IT Service management for non-IT managers (CEO and others)IT Service management for non-IT managers (CEO and others)
IT Service management for non-IT managers (CEO and others)
 

Ähnlich wie Justifying ITIL - Building the ROI

CobiT, Val IT & Balanced Scorecards
CobiT, Val IT & Balanced ScorecardsCobiT, Val IT & Balanced Scorecards
CobiT, Val IT & Balanced ScorecardsMichael Sim
 
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Abdulaziz AlFaify
 
ITIL Career Path
ITIL Career PathITIL Career Path
ITIL Career PathSimplilearn
 
Msp It Goverance And Service Delivery Process
Msp It Goverance And Service Delivery ProcessMsp It Goverance And Service Delivery Process
Msp It Goverance And Service Delivery Processkadhar_masthan
 
Getting the Best Out of Service Management
Getting the Best Out of Service ManagementGetting the Best Out of Service Management
Getting the Best Out of Service ManagementFrancis D'Souza
 
Establishing a framework for it governance by dave cunningham 2007
Establishing a framework for it governance by dave cunningham 2007Establishing a framework for it governance by dave cunningham 2007
Establishing a framework for it governance by dave cunningham 2007David Cunningham
 
Itvr val approach
Itvr val approachItvr val approach
Itvr val approachsunnyaisha
 
IT Governance Framework
IT Governance FrameworkIT Governance Framework
IT Governance FrameworkSherri Booher
 
DHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
DHUG 2017 - Understanding ROI Just Enough to Get Your Project FundedDHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
DHUG 2017 - Understanding ROI Just Enough to Get Your Project FundedAccess Innovations, Inc.
 
MAKING SENSE OF IT GOVERNANCE
MAKING SENSE OF IT GOVERNANCEMAKING SENSE OF IT GOVERNANCE
MAKING SENSE OF IT GOVERNANCERudy Shoushany
 
Itil the basics
Itil the basicsItil the basics
Itil the basicsdarshan185
 
ITIL foundations - Complete introduction to ITIL phases, lifecycle and processes
ITIL foundations - Complete introduction to ITIL phases, lifecycle and processesITIL foundations - Complete introduction to ITIL phases, lifecycle and processes
ITIL foundations - Complete introduction to ITIL phases, lifecycle and processesRichard Grieman
 
ITIL v3 Foundation Overview
ITIL v3 Foundation OverviewITIL v3 Foundation Overview
ITIL v3 Foundation Overviewadabbas
 
Information Technology Infrastructure Library
Information Technology Infrastructure LibraryInformation Technology Infrastructure Library
Information Technology Infrastructure LibraryYatish Bathla
 
The Business of IT: Understanding ITIL and How to Run IT as a Business
The Business of IT: Understanding ITIL and How to Run IT as a BusinessThe Business of IT: Understanding ITIL and How to Run IT as a Business
The Business of IT: Understanding ITIL and How to Run IT as a BusinessNathaniel Palmer
 
ITIL V3 Overiview Introduction
ITIL V3 Overiview IntroductionITIL V3 Overiview Introduction
ITIL V3 Overiview IntroductionShafiq_Hamid
 

Ähnlich wie Justifying ITIL - Building the ROI (20)

CobiT And ITIL Breakfast Seminar
CobiT And ITIL Breakfast SeminarCobiT And ITIL Breakfast Seminar
CobiT And ITIL Breakfast Seminar
 
ITIL Introduction
ITIL IntroductionITIL Introduction
ITIL Introduction
 
CobiT, Val IT & Balanced Scorecards
CobiT, Val IT & Balanced ScorecardsCobiT, Val IT & Balanced Scorecards
CobiT, Val IT & Balanced Scorecards
 
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
 
ITIL Career Path
ITIL Career PathITIL Career Path
ITIL Career Path
 
Itil introduction
Itil introductionItil introduction
Itil introduction
 
Msp It Goverance And Service Delivery Process
Msp It Goverance And Service Delivery ProcessMsp It Goverance And Service Delivery Process
Msp It Goverance And Service Delivery Process
 
Getting the Best Out of Service Management
Getting the Best Out of Service ManagementGetting the Best Out of Service Management
Getting the Best Out of Service Management
 
Establishing a framework for it governance by dave cunningham 2007
Establishing a framework for it governance by dave cunningham 2007Establishing a framework for it governance by dave cunningham 2007
Establishing a framework for it governance by dave cunningham 2007
 
Itvr val approach
Itvr val approachItvr val approach
Itvr val approach
 
Dit yvol4iss30
Dit yvol4iss30Dit yvol4iss30
Dit yvol4iss30
 
IT Governance Framework
IT Governance FrameworkIT Governance Framework
IT Governance Framework
 
DHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
DHUG 2017 - Understanding ROI Just Enough to Get Your Project FundedDHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
DHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
 
MAKING SENSE OF IT GOVERNANCE
MAKING SENSE OF IT GOVERNANCEMAKING SENSE OF IT GOVERNANCE
MAKING SENSE OF IT GOVERNANCE
 
Itil the basics
Itil the basicsItil the basics
Itil the basics
 
ITIL foundations - Complete introduction to ITIL phases, lifecycle and processes
ITIL foundations - Complete introduction to ITIL phases, lifecycle and processesITIL foundations - Complete introduction to ITIL phases, lifecycle and processes
ITIL foundations - Complete introduction to ITIL phases, lifecycle and processes
 
ITIL v3 Foundation Overview
ITIL v3 Foundation OverviewITIL v3 Foundation Overview
ITIL v3 Foundation Overview
 
Information Technology Infrastructure Library
Information Technology Infrastructure LibraryInformation Technology Infrastructure Library
Information Technology Infrastructure Library
 
The Business of IT: Understanding ITIL and How to Run IT as a Business
The Business of IT: Understanding ITIL and How to Run IT as a BusinessThe Business of IT: Understanding ITIL and How to Run IT as a Business
The Business of IT: Understanding ITIL and How to Run IT as a Business
 
ITIL V3 Overiview Introduction
ITIL V3 Overiview IntroductionITIL V3 Overiview Introduction
ITIL V3 Overiview Introduction
 

Mehr von Acend Corporate Learning

Mehr von Acend Corporate Learning (9)

What's New in Windows 7
What's New in Windows 7What's New in Windows 7
What's New in Windows 7
 
Project Management
Project ManagementProject Management
Project Management
 
Project Management
Project ManagementProject Management
Project Management
 
What's New in Visual Studio 2008
What's New in Visual Studio 2008What's New in Visual Studio 2008
What's New in Visual Studio 2008
 
Information Security Seminar
Information Security SeminarInformation Security Seminar
Information Security Seminar
 
Microsoft .Net Framework 2 0
Microsoft .Net Framework 2 0Microsoft .Net Framework 2 0
Microsoft .Net Framework 2 0
 
Sharepoint Unlock Hidden Potential
Sharepoint Unlock Hidden PotentialSharepoint Unlock Hidden Potential
Sharepoint Unlock Hidden Potential
 
ITIL Challenges With Implementation
ITIL Challenges With ImplementationITIL Challenges With Implementation
ITIL Challenges With Implementation
 
Info Excellence
Info ExcellenceInfo Excellence
Info Excellence
 

Kürzlich hochgeladen

Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxRamakrishna Reddy Bijjam
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfAdmir Softic
 
Google Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxGoogle Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxDr. Sarita Anand
 
Sociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning ExhibitSociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning Exhibitjbellavia9
 
How to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptxHow to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptxCeline George
 
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Pooja Bhuva
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsMebane Rash
 
Single or Multiple melodic lines structure
Single or Multiple melodic lines structureSingle or Multiple melodic lines structure
Single or Multiple melodic lines structuredhanjurrannsibayan2
 
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Pooja Bhuva
 
REMIFENTANIL: An Ultra short acting opioid.pptx
REMIFENTANIL: An Ultra short acting opioid.pptxREMIFENTANIL: An Ultra short acting opioid.pptx
REMIFENTANIL: An Ultra short acting opioid.pptxDr. Ravikiran H M Gowda
 
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...pradhanghanshyam7136
 
How to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSHow to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSCeline George
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsTechSoup
 
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxHMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxmarlenawright1
 
Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)Jisc
 
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...ZurliaSoop
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxJisc
 
Fostering Friendships - Enhancing Social Bonds in the Classroom
Fostering Friendships - Enhancing Social Bonds in the ClassroomFostering Friendships - Enhancing Social Bonds in the Classroom
Fostering Friendships - Enhancing Social Bonds in the ClassroomPooky Knightsmith
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxDenish Jangid
 
Interdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxInterdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxPooja Bhuva
 

Kürzlich hochgeladen (20)

Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Google Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxGoogle Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptx
 
Sociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning ExhibitSociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning Exhibit
 
How to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptxHow to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptx
 
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
 
Single or Multiple melodic lines structure
Single or Multiple melodic lines structureSingle or Multiple melodic lines structure
Single or Multiple melodic lines structure
 
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
 
REMIFENTANIL: An Ultra short acting opioid.pptx
REMIFENTANIL: An Ultra short acting opioid.pptxREMIFENTANIL: An Ultra short acting opioid.pptx
REMIFENTANIL: An Ultra short acting opioid.pptx
 
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
 
How to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSHow to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POS
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxHMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
 
Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)
 
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptx
 
Fostering Friendships - Enhancing Social Bonds in the Classroom
Fostering Friendships - Enhancing Social Bonds in the ClassroomFostering Friendships - Enhancing Social Bonds in the Classroom
Fostering Friendships - Enhancing Social Bonds in the Classroom
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
Interdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxInterdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptx
 

Justifying ITIL - Building the ROI

  • 1. Presented by: Shannon Magistad Building the ROI for
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. ROI In Other Words… What we give (investment) What we Receive (Return) ROI (Overall Worth) COST BENEFIT
  • 11. ROI: Recap ROI = Return on Investment A measurement of the expected benefit of an investment When someone asks about an “ROI” what they are asking is: “ What do I get back (“return”) for the money that I’m being asked to spend (a.k.a. “Investment”)?” “ What is it really worth (a.k.a. “ROI”)
  • 12.
  • 13.
  • 15.
  • 16.
  • 17.
  • 18.
  • 20.
  • 21.
  • 22.

Hinweis der Redaktion

  1. 4/13/2005