DRIIM, il programma di ricerca nato dalla collaborazione tra #ACINMilan e SDA Bocconi, ogni bimestre raccoglie gli aggiornamenti più rilevanti del mondo del retail e CPG, con l’obiettivo di identificare i trend più rilevanti del momento, tecnologie più innovative e delineare possibili traiettorie di sviluppo. Scopri le novità dei mesi di maggio e giugno 2019.

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2. WHAT’S
HOT?
In Retail andCPG
May- June 2019
THEHOTTEST TOPICS FROM THE
MOST IMPORTANTBUSINESS
MAGAZINES and MANAGEMENT
JOURNALS

3. WHAT’S
HOT? May- June 2019
INTERNATIONAL
PRESS

4. Linkto thearticle
THESAN FRANCISCOBOARD OF
SUPERVISORS ISBANNING
CASHLESS RETAIL STORES
May2019|RetailCustomerExperience |DavidJones
While most retailers are moving to automated and self
transactions the San Francisco Board of Supervisors
introduced a fine for retailers that fail to allow customers
to pay with cash. This move is due to the need to guarantee
equal buying opportunity to everybody, including the
elderlyandyoung people whodon’thave access tocredit.
BANONCASHLESS
RETAIL

5. Linkto thearticle
AMAZON AND WHOLEFOODSHAVE
FAILED TOUPEND GROCERY
June2019|BusinessInsider| Daniel Keyes
After the acquisition of Whole Foods by Amazon, the in-
store revenue has largely stayed flat despite several
changes made by Amazon, such as introducing Amazon
lockersanddiscounts forPrime members.
The main issue is about different companies position in the
markets. While Amazon is the online biggest retailer,
Whole Foods is a relatively small organization known for
high prices.
AMAZON
& WHOLE FOODS

6. Linkto thearticle
MORRISONS AND AMAZON TOEXPAND
SAME-DAY DELIVERY SERVICE
June2019|The RetailBullettin
The same-day delivery service gives customers the
opportunity to choose grocery products from the entire
Morrisons catalogue. Then products are picked up at the
local Morrisons store and delivered by Amazon.During 2019,
Morrisons has planned to extend the service to more UK
cities in future years and to become a retailer on Amazon’s
Prime Nowwebsite.
MORRISONS& AMAZON

7. Linkto thearticle
WHAT DOES THEFUTURE HOLD FOR
THEAUTOMATION OF WAREHOUSES?
June2019|EssentialRetail| Matthew Chapman
The online supermarket Ocado is planning to introduce a
human-like robotic hand in its automated production line.
The entrance of automated machines that act like humans
in a delicate phase of the production process is raising
questions about whether humans will be needed in
warehouses in the future. Machines have abilities humans
can’t reach, like lifting up in a shorter time heavy items
withcomplex shapes.
OCADO

8. Linkto thearticle
BY 2022 CONSUMERS COULD BE
SPENDING$100BILLION DOLLARS
ON ONLINEGROCERY
May2019|FoodMarketing Institute
Experts from the Food Marketing Institute expect that in
just 5-7 years, as many as 70% of U.S. consumers will
regularly purchase consumer packaged goods online. This
means every U.S. household will annually spend more than
$850online forfoodandbeverage.
ONLINEFOODSHOPPING

9. Linkto thearticle
E-COMMERCESALESAREGROWING
BUT THESTOREISSTILL A CORE
ASSET FORRETAILERS
June2019|RetailDive |Krishna Thakker
By becoming a destination for shoppers, grocers can
increase traffic and deepen loyalty with their customers.
Let’s see four grocers that are turning stores into
destinationswhere people can live engaging experiences:
- ShopRite createdaWellnesscenter
- Jungle Jim’s International Market opened an airport-
themedexperience center
- Gelson’s Markets gave to its shoppers another reason
tostopbywithwine barscalledSip‘NShop
- Live musicatH-E-B
STORESAS DESTINATION

10. Linkto thearticle
WALMART BUILT AN AMAZON GO-
STYLE«FAST LANE»
May2019|BusinessInsider| Hayley Peterson
The concept of the “fast lane” has debuted in Toronto last
month. This is a new checkout system that let customers
avoid cashiers and registers in order to reduce the time a
customer spend on the checkout. Users need to download
WalmartApp so they can scan their items directly from the
App. Once users finish their shopping, their mobile receipts
mustbe shown toaworkeratthe endofthe fastlane.
WALMART

11. Linkto thearticle
WAITROSELAUNCHES REFILLABLE
ZONETOREDUCEPACKAGING
WASTE
June2019|TheRetailBullettin
Waitrose has launched a trial scheme where packaging
has been removed from hundreds of items in store to
enable customers to fill their own containers with
products. The products line is called Waitrose Unpacked
and will be tested for 11 weeks in the Botley Road shop,
Oxford, UK.
WAITROSE

12. Linkto thearticle
DHL LAUNCHES DRONES FORLAST
MILEDELIVERY IN CHINA
June2019|Retailnews.asia
DHL uses high-end drones that can carry up to five
kilograms, with a delivery range of eight kilometres.
Average delivery time is reduced from forty to eight
minutes, withan estimatedcostsavingof80%eachtrip.
DHL

13. WHAT’S
HOT? May- June 2019
NATIONAL
PRESS

14. Linkto thearticle
BLOCKCHAIN IN ITALY
May2019|GDO Week |Alessandra Bonaccorsi
Blockchain was firstly used by Auchan in 2018 and today the
project has also been launched in Italy, starting from the
supplychain ofcarrots.
The product’s cycle is available to the consumer after
downloading the Auchan Supply Chain App. It provides
information on the size and origins of the carrots.
Moreover, it tracks the production characteristic and the
geolocation ofthe farm.
AUCHAN

15. Linkto thearticle
CORTILIA OPENSA PHYSICAL STORE
May2019|EconomyUp
Cortilia, an innovative SME of fresh food delivery, opened a
physical store in order to make a concrete step towards
multi-channel. With a physical retail, Cortilia can interact
with consumers. In addition, now Cortilia has the
opportunity to collaborate with local producers. The point
of sale of Cortilia is at the Central Market of Turin and
offers a combined selection of the online assortment and of
newproducts designedspecificallyforthe POS.
CORTILIA

16. Linkto thearticle
DIGITAL TECHNOLOGY CHANGED
CUSTUMERS ATTITUDE TOPURCHASE,
HENCE,LAYOUTS OF SHOPSNEEDTO
ADJUST
June2019|GDO Week |Rosarita Crisafi
The layout of commercial spaces is evolving through four
trends: self transaction, omnichannel shopping,
augmented reality shopping and shopping polarisation.
Thanks to data shops layout can be designed in order to
offerpersonalizedexperiences toeveryone.
LAYOUT CHANGES

17. Linkto thearticle
ONLINERETAIL IN ITALY INCREASES
BY 15% IN 2019
May2019|GDO Week |Chiara Bertoletti
Italian customers are moving to online retail, aligning to
European trends, with an average online market share of
7%. The growth is driven by food and grocery purchases
that increase by 39% compared to the previous year. The
marketproducesahuge annualturnoverof31.5billion.
ONLINEGROCERY
PURCHASEIN ITALY

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