1. Presentation on the topic of
PATIENT COUNSELLING
Submitted By
Suman Kumar
B. Pharm 3rd Year
Roll No-35

2. Content
• Introduction
• Objective of patient counseling
• patient counseling Contains
• Communication skill
• Barrier of patient counseling
• Reference

3. Introduction
• Patient counseling is one of the major duty of
a pharmacist other then dispensing of drug. It
is refers to the process of providing
information , advise and assistance to help
patient to use their medication appropriately.

4. DEFINITION :
patient counseling is an approach that
focuses on enhancing the problem solving skill
of patient for the purpose to improve or
maintaining the quality of health and life.

5. Objective of patient counseling:
• Good communication skill are needed to
gain patient confidence and to help motivate
the patient to adhere to the recommended
regimen.
• Better patient understanding to their illness
and role of medication.
• Improve medication adherence.

6. • More effective Drug treatment.
• Reduce incidence of adverse drug effect and
unnecessary healthcare cost.
• Improve quality of life for patient.
• Better coping strategies to deal with
medication related adverse effect.

7. • pharmacist use to make a record on patient’s
symptoms, genetic disorders and physiological
parameter(like Blood sugar, Blood Pressure
etc) and sent to the specific doctor.
How Patient Counselling is done…??

8. • The medication’s trade name, generic name,
common name or synonym.
• The medication’s use and expected benefit and
action.
• The medication’s expected onset of action and
what to do if action doesnot occour
• The medication’s route, dosage from and
administration schedule.
• Direction for preparing and using medication.
Patient Conselling Contain

9. • Action to be taken in case of missed dose.
• Precaution to be observed during medication.
• Common adverse drug effect.
• Drug-food or drug-drug interaction.
• Proper storage of medication.
• Proper disposal of contaminated medication.
• Any information unique to an individual
patient
• Sometime pharmacists also play a role of
transcriptor.

10. Communication skill for effective
counseling
Communication skill of Pharmacist can
faccilate formation of trusting relation with
patient. Communication skill are subdivided
into two types…
• Verbal communication
• Non-verbal communication

11. Verbal communication
• Language
• Tone
• Volume
• Speed

12. Non-verbal communication
• Body language
• Proximity
• Eye contact
• Facial expression

13. Barrier of effective communication
• Barriers to effective communication include…
• Environmental barriers
• Semantics
• Negative attitude
• Time barriers

14. • Environmental barrier
Environmental barrier such as lack of privacy
and furniture between patient and pharmacist
which prevent effective communication.
It is come under physical barrier.
• Semantics:
Semantics relate to meaning word or
symbol in interpersonal communication. Word
or symbol can have multiple meaning,
therefore effective patient communication
required to use word carefully.

15. • Negative attitude:
It is usually cased by lack of confidence.
Pharmacist should strive to improve their
talking skill through practice.
• Time
Time barrier is very common when it
comes to pharmacist and patient. Time are
often excuses not to counsel though it often
does not take very long time.

16. Refrence
• A Text Book Of Hospital And Clinical Pharmacy
by P.C. Dandiya and Mukul Mathur Fouth
Edition 2005 Page No.35
• http://www.lopioidrems.com/IwgUI/rems/pdf
/patient_counseling_document.pdf

18. Medical transcriptor are the person who
transcript the massages of patient to the doctor
and vise- versa.