1. 1
PROJECT REPORT
ON THE TOPIC OF
FEASIBILITY OF PRODUCTS OF HCL
A CASE STUDY
SUBMITTED TO
PUNJABI UNIVERSITY, PATIALA
IN THE PARTIAL FULFILLMENT OF THE DEGREE
BACHELOR OF BUSINESS ADMINISTRATION
(2009-2012)
SUBMITTED TO: SUBMITTED BY:
Prof. Manju Mittal Paramjit Singh
Assistant Professor Roll No.3127
Department of Commerce & Management BBA-6th Sem.
Uni.Roll No.11927
DEPARTMENT OF COMMERCE & MANAGEMENT
G.S.S.D.G.S KHALSA COLLEGE, PATIALA
April 2012
2. 2
STUDENT’S DECLARATION
This is to declare that the project entitled “FEASIBILITY OF PRODUCTS OF HCL-A
CASE STUDY” completed during the session 2011 for BBA degree is a bonafide
piece of research work and all the sources used to complete this project are duly
acknowledged. In case, the project report or any part of it is found to be copied or
quoted without reference, I shall be solely held accountable for the repercussions
arising there form.
Dated: Paramjit Singh
3. 3
DECLARTATION BY SUPERVISOR
This is to declare that the project entitled “Feasibility of Products of HCL- A Case Study”
for BBA degree is completed under my supervision. It is a bonafide piece of research work
done by the student. His work is found satisfactory.
Prof.Manju Mittal Instructor
4. 4
ACKNOWLEDGEMENT
It would be helpful just to say a “words of thanks” for all those people who have been so
instrumental in the success of this project. However, as a small token of our appreciation we have
named here of all those wonderful people, without whom all this would not has given possible.
At the very outset, we would like to express our deep sense of gratitude to our mentor at
the college, Principal- Dr. Dharminder Singh Ubha who have been given us the necessary
infrastructure. He has also been a constant source of inspiration.
It gives me great satisfaction to do successfully research report under the tutelage of
eminent and worthy teacher. I take on opportunity to proffer my deep gratitude to my project
guided Prof.Manju Mittal whose theoretical rigor constructive criticism and creative inputs
proved invaluable during the project.
We are deeply indebted to our project manager at HCL, Kamalpreet Kaur for allowing
us to gain the benefits of HCL way of life.
It would be unthinkable for us not to say something special for our guide at HCL, Silky
Handa who has continually helped and guided us. It is due to his efforts that our project has
gained its present stature and we can never thank him enough for all he has done.
PARAMJIT SINGH
5. 5
INDEX
Chapter No.
Title
Page No.
1.
Introduction
1.1 Introduction
1.2 History
1.3 Products of HCL
1.4 Integrating Systems for the future
6-11
12-14
15-19
20-35
2.
Review of Literature
36-40
3.
Research Methodology
3.1 Objective, Scope of study
3.2 Limitation of study
41-44
45
46
4.
Data Analysis and Interpretation
47-57
5.
Findings , Suggestions & conclusion
58-61
6.
Bibliography
62
7.
Questionnaires
63-67
7. INTRODUCTION
HCL is among the largest ICT companies in India with an India Facing focus and over three
decades of trusted relationship with customers. HCL stands for quality and innovation, a
specialist ICT technology player. A pioneer who has played a leading role in moulding the IT
industry of India as we see it today. A range of technology solutions, domain expertise and
products catering to business needs across the sectors of Telecom, BFSI, Power, e-Governance
Infrastructure, Health, Education, Media and Entertainment and Retail over the last 3 years. HCL
has executed many large SI rollout projects in India including the single largest rollout of ERP
licences in the enterprise segment, one of the largest VOIP networks for the defence sector and
the National Internet Backbone Services. The HCL’s “Best Assured” stamp of quality that
ensures that best is delivered to our customers. Sustainable Growth through and integrated
environmentally friendly program-HCL eco Safe. HCL is one of India’s largest distribution and
retail network, to market a range of IT and Digital Lifestyle products. A network that reaches
out to 93,000 retail outlets over 11,000 plus towns. An unmatched service and support
infrastructure that reaches out to all corners of India. World Class Support Services. Ranked no.
1 Company in IT services as per DQ CSA 2009.
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 5 billion.
The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL
Infosystems.
The 3 decade old enterprise, founded in 1976 by Shiv Nadar, is one of India's original IT garage
start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications
Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems
Integration and Distribution of Technology and Telecom products in India. The HCL team
comprises 62,000 professionals of diverse nationalities, operating across 26 countries including
500 points of presence in India. HCL has global partnerships with several leading Fortune 1000
firms, including several IT and Technology majors.
7
8. The office Automation segment has strategic alliances with industry leaders to provide services
in various domains which include Audio Video system integration solutions, broadcasting
solutions, imaging products and solutions. The company has strategic alliances with world
leaders for voice and video conferencing solutions. TV and FM Broadcasting solutions and for
imaging products and solutions to provide documentation products like copiers, MFDs,
Duprinters, laser printers and large format printers.
HCL Infinity Ltd, 100% owned subsidiary of HCL Info systems Ltd. is a class A ISP focusing on
providing the corporate networking services like Virtual Private Network. Broadband Internet
Access, Internet Telephony Hosting and Co-location services designing and deploying Disaster
Recovery Solutions & Business Continuity solutions, Application services, Managed security
services & NOC services over its state-of-the-art IP/MPLS network and end-to-end contact
centre solutions.
Vision
To become a Total Quality Institute and contribute effectively towards national development in
the era of rapidly changing global economy and ensure prosperity for the mankind at large.
Mission
The Institute will strive hard to train human beings to become dynamic, committed & self-motivated
8
Total Quality Professionals of very high intrinsic value, technically sound,
emotionally balanced, spiritually high, socially sensitive having responsibility, accountability &
self-esteem in partnership with parents, corporate, academics & government to meet the rapidly
changing multi-dimensional and multi-spherical futuristic challenges of the contemporary world.
9. HCL- “OUR MOTTO”
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Value centric and not volume centric.
Believe in ‘Employee First’.
Believe in listening.
Believe in trust, transparency and flexibility.
Believe that my relationship would sustain purely based on the value I deliver to my
customers.
The most hungry team in the IT landscape today.
11. ESTABLISHMENT OF HCL
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Founder of HCL, born in Tamil Nadu, Shiv Nadar. He Started HCL in 1976. He is an
electrical engineer from Coimbatore.He Worked with Cooper Engineering as a systems
analyst and as a senior management trainee at DCM in 1968. The Started microcomputer
with 5 other partners in 1975. He launched the first microcomputer in 1977. He started
diversified application development.
12. HISTORY
GROWTH OF HCL
Developed the first indigenous micro-computer at the same time as Apple and 3 years before
IBM's PC – in 1978. This micro-computer virtually gave birth to the Indian computer industry.
HCL's in-depth knowledge of UNIX led to the development of a fine grained multi-processor
UNIX in 1988, three years ahead of Sun and HP.
Along with the swiftly growing software technology industry, HCL, which was hitherto known
as the pioneer in modern computing made the advent into software development.
HCL's R&D was spun off as HCL Technologies in 1997 to mark their advent into the software
services arena.
Today, HCL sells more PCs in India than any other brand, runs Northern Ireland's largest BPO
operation, and manages the network for Asia's largest stock exchange network apart from
designing zero visibility landing systems to land the world's most popular airplane. And this it
does across 23 countries and across 360 service locations in India.
Brand Story
12
• The HCL Global branding initiatives was conceptualized in Jan 05.
• Objective was to unify the global enterprise and connect with all stakeholders.
Timeline
1976 Hindustan Computers Limited (HCL) born.
1977 Distribution alliance formed with Toshiba for copiers.
1978 HCL successfully ships in-house designed micro-computer at the same time as Apple.
The Indian Computer Industry was born.
13. 1980 HCL Introduced bit sliced, 16-bit processor based micro-computer.
1983 Indigenously developed an RDBMS, a Networking OS and a Client Server architecture,
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at the same time as global IT peers.
1986 HCL became the largest IT Company in India.
1988 HCL introduced fine grained multi-processor Unix-3 years ahead of “Sun” and “HP”.
1990 Data Quest marked HCL no. 1 amongst Top Ten computer giants.
1991 HCL Ltd. And Hewlett Packard, USA, partner to form HCL-Hewlett Packard Ltd.
JV developed multi-processor UNIX for HP-heralds HCL’s entry into contract R&D.
1994 Distribution alliances formed with Ericsson Switches and Nokia Cell Phones.
1997 HCL Info systems were formed.
HCL’s R&D spun-off as HCL Technologies- marks advent into software services.
JV with Perot Systems, stake divested in 2003.
1999 Initial Public Offering made by HCL Technologies Ltd.
Formation of Global Board of Directors.
2000 Large Contracts won from Bankers Trust, KLA Tencor, Cisco, GTech, NEC among
Others.
2001 JV with Deutsche Bank- DSL software formed.
HCL BPO Incorporated.
Acquired British Telecom’s Apollo’s contact centre in Belfast, Northern Ireland.
HCL Info systems became largest Hardware Company.
14. 2002 Strong pursuit of nonlinear strategy to widen services portfolio; several JVs and
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Alliances formed.
Strategic alliance forged with Jones Apparel Group, Inc. a fortune 500 company.
Infrastructure services division launched to address emerging global needs.
Software businesses of HCL Info systems and HCL Technologies merged.
2003 Largest BPO order ever outsourced to an Indian BPO firm, won from British Telecom.
Landmark deals signed with Airbus and AMD.
2004 Accorded leader status by Meta Group in Offshore Outsourcing.
HCL was India’s No. 1 PC 4th year in a row.
2005 HCL signed Software Development Agreement with Boeing for the 787 Dreamliner
Program.
JV with NEC, Japan. HCL integrated all group employees under hcl.in domain.
2006 75,000+ machines produced in a single month.
HCL Info systems in partnership with Toshiba expands its retail presence in India by
Unveiling ‘Shop Toshiba’.
HCL Info systems & Nokia announced a long term distribution strategy.
HCL Info systems showcases Computer Solutions for the Rural Markets in India.
HCL Info systems First in India to Launch the New Generation of High Performance
Server Platforms Powered by Intel Dual – Core Xeon 5000 Processor.
HCL formed a Strategic Partnership with APPLE to provide Sales & Services Support
for iPods in India.
15. PRODUCTS OF HCL
HCL provides a wide range of product and services for a diverse spectrum of customers. HCL’s
portfolio of products and services encompasses the following:
1)In the Enterprise Segment
(1.1)System Integration
Our SI practice drives the technology-enabled business transformation programs of our clients,
primarily public & private sector corporations in various sectors and central, state or municipal
government agencies and entities. We offer turnkey SI services that integrate best-in-class
products and solutions to meet the business needs of enterprise across diverse sectors including:
Telecom, e-Governance, BFSI & BFSI Co-Op, Power, Railways, Health, Security, Media &
Entertainment, Airports/Ports, Defence, Education, and Retail.
(1.2)ICT Products
We offer an entire range of IT products which include PCs, Notebooks, Servers, Imaging,
Printing, Voice & video solutions, Networking Products, TV and FM Radio Broadcasting
solutions, Communication & Security solutions.
(1.3)ICT and Networking, Infrastructure Consultancy and Facilities Management Service
We design, roll out and implement large & complex corporate IT
infrastructures. We offer a range of flexible services to Operate
& Manage the complete ICT & Automation Infrastructure of our
clients leveraging our unmatched service network.
15
16. (1.4)IT Audit, Security Compliance and Risk Management
We assist customers in evaluating processes and technology to secure their infrastructure,
security and risk minimizing to meet their requirements out, across the country. We provide
Data, Voice and Video services, Internet bandwidth.
2) In the Consumer and Retail Segment
(2.1)Computing and Lifestyle Products
We offer a wide range of IT products which include Desktops, Laptops, Computer Peripherals &
accessories and, Digital lifestyle Products. We distribute a broad range of digital lifestyle
products, which include Nokia GSM cellular phones and accessories, iPods, memory devices,
digital cameras, and provide the related customer support services.
(2.2)Digital lifestyle products
We distribute a broad range of digital lifestyle products that include Nokia GSM cellular phones
and its accessories, iPods, memory devices, digital cameras, and provide the related customer
support services.
(2.3)ERP Consulting & Services
Through strategic associations with Oracle, SAP, Microsoft and other Software & ERP
companies, we offer state-of-the-art IT consulting services to align the IT strategy to the business
strategy.
16
17. (2.4)VPN & Managed Network Services
We are a licensed Class "A" ISP, ITSP and NLD service provider. Our ISP/NLD operations are
carried out through a state-of-art IP/MPLS network infrastructure that reaches out, across the
country. We provide Data, Voice and Video services, Internet bandwidth services, and offer a
complete range of managed network services to Enterprises across India.
(2.5)Strategic Outsourcing Services
We offer a one stop shop for strategic outsourcing of information systems leading to an overall
advantage for the customer in reduction of deployment time, access to a pool of technical
expertise and a lowering the cost of total ownership.
(2.6)Security Products and Solutions
HCL Security Ltd, a subsidiary of HCL Infosystems Ltd offers end to end solutions in the
Security & Surveillance domain leveraging on World Class technology alliances. The company
has high level expertise in providing seamlessly integrated Global technology solutions to ensure
the safety & security of your infrastructure.
3) In the Education Segment
(3.1)HCL CDC
HCL Career Development Centres is the training arm of HCL Infosystems. We bring with us a
legacy of excellence that spans more than three decades. We seek to address the increasing
demand for skilled professionals in the ICT arena by offering a real world practical training to
students on enterprise-wide ICT deployment and integration assignments, transforming them into
Industry-ready professionals.
17
18. (3.2)Education Institutions
We offer a range of technology solutions for the Digital class room & the Digital campus. We
are proactively engaged in developing state of art customised solutions including content for
institutions and schools through our Digicampus & Digischool suite of products.
(3.3)HCL Manufacturing facilities
With four state-of-the-art manufacturing facilities- 2 at Pondicherry, at Chennai and at
Uttarakhand HCL has a production base that is well- positioned to develop produce built to order
products and peripherals across the entire range of products in ICT hardware. HCL’s facilities
are ISO 9001:200, ISO 14001; 2004, ISO 13485:2003 and TS 16949:2002 certified, with a plant
capacity as follows:
MANUFACTURING FACILITIES INSTALLED CAPACITY
Puducherry manufacturing facility 1.0 million computers
Uttarakhand manufacturing facility 1.0 million computers
State-of-the-art IT systems such as MRP, ERP and Online configurations enable HCL’s
manufacturing facilities to leverage the power of IT in achieving optimum efficiency and
delivering quality products to our customers. They are supported by HCL’s Product Engineering
and R&D labs who are constantly engaged in developing new products and solutions. Driven by
strong manufacturing processes, HCL strives to deliver defect- free products and services to meet
the requirements of its customers.
18
19. HCL’s Product Range:
19
- Notebooks,
- Desktops,
- Business Servers,
- Workstations,
- LCD Monitor,
- Colour Monitors,
- Keyboards,
- Thin Clients,
- Terminals,
- POS Products,
- Networking products,
- Self Service kiosks and more.
20. INTEGRATING SYSTEMS FOR THE FUTURE
We have also developed a range of Hardware & Software products, Processes & Project
management methodologies for various customer verticals including Banking, Financial Services
and Insurance (BFSI) to e-Governance, Power, Telecom, Railways, Defence, Security,
Education, Infrastructure, Healthcare, Retail, and Media & Entertainment.
We have built a model that leverages our strengths with that of leading technology partners
including - Microsoft, Oracle, SAP, IBM, HP, Symantec, Cisco, Sun, CA and Hitachi - to roll
out solutions that incorporate the best of breed technology to meet the requirement of the
customers' business.
20
21. 1) Telecom
21
The Telecom industry is today laying the backbone of a ubiquitous network with the
potential of connecting every device on the planet. It requires diverse technologies to be brought
together, interconnected on one network, offering an anytime anywhere services that is changing
the way the world lives. At HCL the solutions we provide to our clients include: operation
support services ("OSS"); business support systems ("BSS"); next generation networks ("NGN");
security; embedded solutions; switching, signaling, transmission and access solutions; network
design and mobility solutions. HCL's Telecom SI practice works on the cutting edge of the
technology, we have deployed projects based on WiMax, 3G, IPTV, MPLS and broadband
services technology. The solutions we have deployed have enabled high speed wireless access to
urban and rural customers, MPLS backbone for the defence sector and convergent billing
solution for telecom service providers
2) BFSI
Our portfolio of solutions to the Banking, Financial Services and Insurance ("BFSI") sector
includes infrastructure components software products and professional services.
HCL is the preferred partner to many of the major banks and insurance companies. We provide a
range of solutions including MIS BI & Data Warehousing,
Compliance Solutions, Mobile Banking, ATM & Self-Service
Solutions, MICR and Cheque Transaction, Core Insurance
Applications Payment hub & Financial Inclusion Solutions. These
solutions are based on flexible component based architecture.
3) BFSI Coop
The Regional rural Banks and Coop Banks in India have contributed in a major way to the rural
development of the country. Turnkey solutions help a Coop Bank to lower the total cost of
22. operations and deliver prompt and efficient services to their customers. The Cooperative
Banking vertical is a focus area for HCL within its BFSI practice.
22
We have a host of offerings including:-
HCL BancMate Core Banking Solutions
HO records Collaboration
Documentation Solutions
Audit and Credit trail solutions
Financial Inclusion
Bilingual Software application
Inter-Bank Reconciliation
Retail Lending Solutions
MIS reporting solutions.
4) E- Governance
HCL’s E-Governance practise provides technology solutions to government departments across
the country. The HCL e-Governance’s vertical is working in accordance with the National E-Governance
Plan’s (NeGP) vision to make all Government services accessible to the common
man in his locality.HCL offering in e-Governance projects spans across State and Central
Government MMP’s (Mission Mode Projects) and include:
Municipal Corporation Automation
Property Registration
State-wide Area Networks
Police Force Automation Solutions
Electronic District Solutions
State Data centers
Electronic procurement
Smart Card Projects like NREGA, RSBY, UID program etc.
23. 5) Defence
Realizing the growing importance and need for SI solutions in the defence sector of the
country, HCL has ventured into this vital segment with some key offerings. HCL's solution
offerings include:
23
Fully integrated Command & Control Centers
Security and Surveillance
Defence offsets manufacturing
End to End Data Centre Operations
Data, Voice, Video IP Network
Development and integration of battlefield management
and tactical communication networks.
6) Homeland Security
Going ahead with HCL's tradition of bringing global best practices and customized technology
solutions for Indian market. Our Technology solution include Security & Surveillance,
emergency response systems, baggage screening, explosives detection, fire
safety, command & control centers, vehicle tracking systems and more.
Our solutions offer:
A proactive approach for ensuring Public
Safety and Security in the State
Enablement of intelligent surveillance systems
that continuously monitor sensitive zones &
high footfall areas
Connectivity and communication between
authorities, districts/zones and command &
control centres
24. 7) Power
Integrated Energy Management is the need of the hour if India is to meet its energy demands in
the growth trajectory that it has laid for itself. HCL's focus in this sector encompasses
specialized. Solutions in the areas of:
24
Field Automation
ERP Solution
Advanced Metering Infrastructure
Integrated Energy management
Substation setup/Distribution automation
8) Infrastructure
World class infrastructure is the key to a globally competitive economy. We offer a range of
technology solutions for automating infrastructure projects for Airports, Highways, Ports and
MRTS (Mass Rapid Transport System).
25. (8.1) Airport Segment
25
FIDS/EPOS
CUTE/CUSS solutions
Baggage Handling and Screening
Cargo management solutions
ATC/ATM solutions
ATS Automation systems
Energy Management Solutions
(8.2) Highway Segment
Toll Collection System
Highway Traffic Management Systems
Intelligent Traffic System (ITS)
Integrated check-post solutions
(8.3) MRTS Segment
Automatic Fare Collection
Automatic Ticket Vending Machines
Communication System of Metro Rail with focus on following sub system
CCTV Surveillance
Clock System
EPABX
Passenger Information System
IT and Network Integration
Automated car parking and parking management
26. 9) Railways
The Indian Railways, the world's largest railway network, has entered an era of modernization by
adopting the latest in technology. HCL has been associated with Indian railways for over three
decades and has developed a range of customized products & solutions for these sectors. HCL
offerings include:
26
e-Procurement solutions
Security & Surveillance solutions
Networking connectivity solutions
Digital Signage – LED displays
IT Infrastructure – data centre’s, thin clients
Automatic Ticket Vending Machines (ATVMs)
Energy management solutions
HCL pioneers the implementation of the automatic ticket vending machines (ATVM) across the
country, making tickets easily available to the passengers without the need to wait in long queues.
27. 10) Media and Entertainment
HCL caters to all aspects of Media & Entertainment segment with its innovative technology
solutions. HCL has deployed several end to end solutions including:
27
TV Broadcasting & TV Channel
infrastructure including the complete work
flow, from acquisition, post–production
automation to archiving and transmission
solutions
FM Radio Broadcasting
Commercial FM Radio Stations and
Community Radio Stations
Satellite TV systems
Digital Head-ends systems for MSOs for
the implementation of Conditional
Access Systems.
11) Healthcare
A reliable, swift, real time health data collection system backed by proper infrastructure is the
key to address quality healthcare delivery systems. Facilitating hospital modernization is a
major thrust area of HCL is business, which focuses on:
Hospital Management Information Systems.
Picture Archival and Communication
System
Laboratory Information System
Radiology Information System
Medical Records Maintenance Solution
Telemedicine Solutions
Remote ICU monitoring system.
28. 12) Education
HCL Infosystems is a leading System Integrator
providing end to end turnkey advanced education
solutions to the schools, institutions and universities
across the country in the Govt and the private sector. As
part of HCL E (Education Everywhere) initiative, we
have designed HCL DigiSchool and HCL DigiCampus
for schools and colleges. HCL's DigiSchool solutions are
designed and customised as per Indian school curriculum
including all K12 boards.
HCL's DigiSchool will offer students an opportunity to
learn according to the curriculum and improve their IT
competency. The key feature that this solution offers is
the digital multimedia asset library, covering all major
aspects in K12 category. HCL's DigiSchool also offers
the school management software that fits the unique needs of the departments of the school
thus improving the overall functioning and efficiency of the system.
HCL DigiCampus offers a wide range of solutions keeping in mind the requirements of large
campus and universities. Key offerings include campus infrastructure solution, university
resource planning, online distance learning/e-learning programme and Tele education.
13) Retail
HCL Retail Infrastructure and point of sale (POS) Solutions provide end-to-end business IT
enablement in a complete customised form. We believe each business has unique needs and
thus we consult, plan and design the Retail IT solution with our customers before we
manufacture it at our state of the art, ISO 9001 and ISO14001 certified plant at Pondicherry.
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Key Solution Areas of our SI retail are:
Retail Stores Frond End Solution
29. 29
Retail Store Back end solution
Ware House Automation Solution
Logistics Automation Solution
Connectivity Solution
CRM Solution
Call Centre and Process Outsourcing Solution
Automatic Milk Co-operative Automation Solution
Mobility Solution
Rural Products and Solution.
14).Integrating Ourselves with a Greener Tomorrow
“A tomorrow that is safe for our children and the generations to follow. A Tomorrow that is
free of all hazardous Wastes. That is the tomorrow with which we, at HCL, are always aspiring
to Integrate through a variety of programmes and ‘GoGreen’ initiatives. ”
HCL’s Go Green initiatives include:
Drive for energy conservation.
Integration of environment management
processes in manufacturing facilities.
Best Assured Campaign
Green belt creation.
HCL’s Green Bag Campaign.
30. At HCL, we are committed to continually improve the conservation of natural resources, ensure
minimisation of waste & pollutants and comply with applicable legal, regulatory and other
requirements relevant to our products, processes and environment.
HCL ecoSafe is one of our biggest initiatives as part of our drive for a greener tomorrow and an
endeavour to protect the environment, health and safety of all our stakeholders.
Under HCL ecoSafe policy, energy conservation has
been a key area of work to reduce power
consumption in products, while employing measures
in manufacturing of products to minimise energy
consumption. All HCL products have been
incorporated with Green PC features and ACPI
mode for power saving.
In line with our focus on environment protection,
HCL’s manufacturing facilities practice various
measures to reduce power consumption by using
natural light during daytime, installing different
capacity DG sets that consume optimum amount of
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diesel as per required load.
We shall remain committed in our focus towards
environment protection and sustainability, moving
ahead.
HCL Green Bag Campaign is an initiative taken by
the company to dispose of any e-waste in a 100%
environment friendly manner. In order to facilitate this
we have engaged all our HCL Touch centres to collect
any e-waste the customer wishes to dispose off.
31. 15).Awards & Accolades
Strongly vindicating the strengths of our business model and the successful focus of our strategy,
HCL has been the proud recipient of some of the industry’s top awards and recognitions through
the years.
CNBC AWAAZ
India’s Most Preferred Personal Computer Brand by CNBC AWAAZ Award 2007.
'
16).Product Partnerships
HCL has always prided itself on its partnership engagements. Partner models are also evolving in
the technology industry. Innovation has extended into the ecosystem and community based
engagements are coming into play. HCL has also enhanced its relationships with partners and is
creating a variety of innovative partnership models, with various approaches to risk-reward
sharing. Some of the notable partner engagements:
TOSHIBA 1977. Leading position on office. Automation and Laptops in India.
INTEL 1981. Scripting an era of computing across the Microprocessor.
MICROSOFT 1985. Strategic relationship that has seen the computer evolves from a
31
computing device.
AMD 2004. Partnering in computing and providing IT Services.
NOKIA 1996. Dominant position in mobile handset market in India. HCL
partnered with Nokia to distribute their mobile phones in the burgeoning Indian market. Nokia
today has more than 70% market share and the best service network in the country.
32. 17).STRATEGIC ALLIANCES
CISCO
1996. Cisco on cutting edge networking technologies in an Industry leading Risk Reward model.
This is the largest development centre for Cisco outside of Cisco, with 1600+ Software
Engineers. 47 patents from this centre have been filed by Cisco.
NOKIA
1996- till date. Dominant position in mobile hand set market in India. HCL partnered with
Nokia to distribute their mobile phones in the burgeoning Indian market. Nokia today has more
than 70% market share and the best service network in the country.
BT
2001-2005. HCL set up the first Indian BPO Global Delivery Centre in Northern Ireland. It
currently employees 200 UK nationals.
DEUTSCHE BANK
2001-2005. HCL partnered with DB to create a large delivery centre at Bangalore. This centre
offers the widest range of Capital Market services.
BOEING
2005. HCL is working with Boeing for the 787 Dreamliner program. In addition, across its
aerospace practice, HCL works with 20 of the world’s leading aviation companies.
IBM
2006. HCL has set up a centre for IBM which is the First Power PC architecture design centre
outside of IBM. HCL has the license to use the Power PC architecture to build new products.
NEC
2005. HCL has a Joint Venture with NEC, and this is the only one of its kind between an Indian
IT major and a global Japanese conglomerate.
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33. 1).HCL CDC
As the training arm of HCL Infosystems, HCL Career Development Centre (CDC) carries forth a
legacy of excellence spanning across more than three decades. HCL CDC is an initiative that
enables individuals and organisations to benefit from HCL's deep expertise in the IT space.
Among the fastest growing IT education brands in India, HCL CDC offers a complete spectrum
of quality training programs on software, hardware, networking as well as global certifications in
association with leading IT organisations worldwide.
Empowered with strategic alliances with leading IT organisations in India and abroad, HCL
CDC training solutions cater to diverse consumer profiles including individuals, enterprises,
academic institutions and Government enterprises.
As the fountainhead of the most significant pursuit of human mind (IT), HCL strongly believes,
"Only a Leader can transform you into a Leader". HCL CDC is a formalization of this experience
and credo which has been perfected over three decades.
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34. 2).Competitors of HCL CDC
In domestic market HCL CDC has many competitors. Some small
players also has competition in IT education sector.
Competitors of HCL CDC
34
GT
IIJT
NIIT
IIHT
JET KING
3).HCL CDC Advantage
HCL HeritEdge
ISO 9001: 2000 Certification.
Cutting - Egde coursemare.
Global Alliances.
International Recognition.
Hands – on Training.
Widespread Network.
37. REVIEW OF LITERATURE
Good piece of research needs to be connected with the work already done, to attain an overall
relevance and purpose. The review of literature thus becomes a link between the research
proposed and the studies already done and also gives a chance to the reader to appreciate the
evidence that has already been collected by previous research, and thus projects the current
research work in the proper perspective. Review of literature actually needs to be done even
before the research project is formalized. This is essential to make sure that you are not repeating
the work that someone has already done earlier. Review of literature is also important to
highlight difference in opinions, contradictory findings or evidence, and the different
explanations given for their conclusions and differences by different authors. In some cases, an
analysis of these factors can help one understand may facets of a complex issue and at other
times, such analysis can lead to a new possibility that can be researched upon in the current
project. Thus review of literature is a very important part of one's research.
Finally, there is hardly any research project which is totally unrelated with research that has
already taken place. Usually every individual research project only adds to the plethora of
evidence on a particular issue. Unless the existing work, conclusions and controversies are
properly brought about, most research work would not appear relevant, nor will it appear
important in the whole framework. Thus, review of literature is a very important aspect of any
research both for planning your work as well as to show its relevance and significance.
The institution has on its rolls renowned faculty with expertise in areas of software design, VLSI,
RF engineering and Multimedia design. The institute was setup with an initial outlay of INR
37
38. 750,000,000. In its more than eight years of operation, it has developed a very strong
infrastructure with on-campus housing and high-speed LAN for internet connectivity. It is now
widely rated as one of the top 10 private ICT institutes in India.
Anil Ambani founded this institute so as to train students according to the need of their industry.
Earlier they use to hire professionals from various colleges and universities and then train them
according to their requirements. But now they train students in their institute and then hire them
in their own firms. In this way they get professionals according to their own need and
requirements.
According to the survey conducted within the institute in 2008, students feel that business firms
need to take initiatives in encouraging such institutes and also feel that these type of institutes
promoted by big industrial players not only help them to gain knowledge but it also provides
them an insight to corporate world.
1) Infosys Technologies: Training for Retaining- A Case Study the annual demand for the
software and IT professionals in India had skyrocketed since the last two decades. While demand
was tremendous, retaining the workforce was a significant challenge and the industry suffered
from high attrition rates. Also the dynamic nature of the industry required its workforce to
upgrade frequently in technology and skills. Infosys Technologies Limited, one of India’s
biggest IT & software companies provided IT services, solutions and consultation globally and
employed over 49,000 employees worldwide. Infosys has remained successful over the years in
keeping the attrition rate lower as compared to the industry average and has been recognized
world over for its efforts in training its employees.
38
39. This case discusses and describes in detail how Infosys trains its employees, specially the fresh
recruits. The selection criteria of Infosys and various stages of its recruitment process have been
identified. The 14 ½ week rigorous training module for freshers which Infosys conducts at
Infosys U, one of the largest corporate training centres in the world has been described. The
training module encompasses both technical and soft skills training and gears the fresher for a
challenging career. Infosys imparts continuous training to its employees based on specific
requirements as they progress in their career paths. It was rated as the ‘Best Employer in India’
in 2001 and 2002 by leading Indian business magazines and as the world’s best in employee
training and development by The American Society for Training and Development for
consecutive three years 2002, 2003 & 2004. These and various such recognitions have been the
testimony of Infosys’s commitment towards its employees.
2).Career Development-A Case Study(2010): undergoing IT education in India has become
quite customary. One can find numerous number of IT institutes in the market. With the
emerging trend of IT study in the country, IT training centers have been mushrooming in India
over the years. IT sector provides the most advanced career option for various job seekers and
expert and which is why IT education in India has become an important study option for
maximum number of students in the country.
As an IT aspirant, one has to choose the right IT institute of his choice and get enrolled there.
When it comes to a particular IT training institute a lot of questions come up upon student’s
minds. What bothers them particularly is whether they will avail of quality training program,
placement assistance, hands on training experience etc. HCL CDC as an IT training centre caters
to all these queries of IT students. The training centre has designed and developed a unique IT
study program for students who have a key interest in IT and computers.
HCL CDC has differentiated itself from other IT training institutes in India by imparting an
exceptional IT training program to its students. HCL CDC students hold a prestigious badge as
compared to other students from other IT training institutes. This is because HCL CDC imparts
IT study in a much technologically advanced mode. HCL CDC team keeps on updating the latest
39
40. technology content and tools so that its students avail of the best hands on training experience
during their training period.
HCL CDC is one of the top computer institutes in India which provides the right and targeted IT
study programs to IT aspirants. After getting trained at HCL CDC it is not a tough task for an
individual to get a job in any IT or Non IT sector. The CDC also provides facilities for placement
assistance to its students. Those students with an exceptional skill or proficiency get offer letters
from various blue chip companies even before course completion.
HCL CDC believes in producing only the best IT professionals who can easily fit in any high-ranked
40
IT company. This is the reason why HCL CDC has devised, designed and developed the
most relevant IT study program for its students. HCL CDC team also keeps improving its
process so that they suit and adapt well with the changing market scenario.
Through continuous efforts and meticulous methodologies HCL CDC has proven itself as one of
the most reputed IT training institutes in India which impart the most relevant IT training to the
burgeoning number of IT students in the country.
42. RESEARCH METHODOLOGY
1).METHODOLOGY
Research means a search for knowledge or gain some new knowledge and methodology can
properly refer to the theoretical analysis of the methods appropriate to a field of study of to the
body of methods and principles particular to a branch of knowledge. Research methodology has
a specified framework for collecting the data in an effective manner. Research methodology
means “defining problem, defining the research objectives, developing the research plan,
collecting the information, analyzing the information and presentation of findings.” Such
framework is called “Research Design”. The research process that was followed consisted of
following steps:
2).The problem
The problem includes the study of the feasibility of training courses started by HCL CDC. It
also includes satisfaction of trainees in terms of money charged, scheduling of classes, course
contents, timings, and various other factors.
3).Research Design
It is necessary to state clearly the research design and plan for successful completion of the
research project. Our team deliberated upon the research design and plan and applied following
design of research, which includes data base, approach of the research, instruments of research
and sampling design.
42
43. 4).Data Collection
43
Both the sources of data i.e., primary as well as secondary are used to achieve the aims
and objectives of the study.
(4.1)Primary data
Primary data has been collected with help of questionnaire. Questionnaire are filled by the
customers, who are using HCL products .Primary data has been also collected with the help
of telephonic interviews to make the study more reliable.
(4.2)Secondary data
Secondary data has been collected from various published & unpublished documents of
HCL, Reports related to different periods are reviewed to obtain the necessary data for the
project.
5).Approach to Research
Field survey approach has been applied to the present research project and found to be best
suited for descriptive and analytical research work. Field survey are undertaken to study the
respondent’s choices, preferences, knowledge, beliefs, decisions, satisfaction and other
behavioral aspects. Therefore, we have undertaken a field survey of HCL CDC centre at
Mohali city to accomplish the objectives of the research project. Descriptive and analytical
research report includes surveys, observations and fact finding enquiries from the
respondents. The same has been applied in the present case so that customer’s preferences,
choices and satisfaction regarding HCL CDC can be analyzed.
6).Instruments of Research
Various research instruments were used according to the objectives of the research. The
studies based on the primary sources of information normally use questionnaire based
information. So, in the present study the questionnaire instrument of research has been
applied, (see Annexure). To construct a comprehensive questionnaire relevant literature on
the subject has been reviewed.
44. 7).Sampling Design
44
The process of sampling involves any procedure using a small number of items or part of the
whole population to make conclusions regarding the whole population. A sample is a subset,
or some part, of a larger population. The purpose of sampling is to enable researchers to
estimate some unknown characteristics of the population. The sampling technique has been
applied in the present case keeping in view universe, contact methods and sample size.
Sample size : 70 Customers of HCL Company.
Area of sampling :Mohali
Sampling techniques :Judgment
Data analysis
In the present study verbal responses obtained through the structured questionnaire from the
respondents have been tabulated. Different and relevant statistical techniques have been
applied to analyze the information and to draw conclusions and policy implications.
45. OBJECTIVES OF THE STUDY
The following are main objectives of study:
45
To study the market expansion of HCL through career development programs.
To gain familiarity with a phenomenon or to explore new ideas regarding career programs.
To portray accurately the characteristics of a particular individual, situation or a group which
form the part of target customers.
SCOPE OF STUDY
As the training arm of HCL Infosystems, HCL Career Development Centre (CDC) carries forth a
legacy of excellence spanning across more than three decades. HCL CDC is an initiative that
enables individuals and organisations to benefit from HCL's deep expertise in the IT space.
Among the fastest growing IT education brands in India, HCL CDC offers a complete
spectrum of quality training programs on software, hardware, networking as well as global
certifications in association with leading IT organisations worldwide.Empowered with strategic
alliances with leading IT organisations in India and abroad, HCL CDC training solutions cater to
diverse consumer profiles including individuals, enterprises, academic institutions and
Government enterprises.
46. LIMITATIONS OF STUDY
Although we have done sincere efforts to collect authentic and relevant information, the study
may have the limitations. Firstly, it was very difficult for us to get the response from some of the
respondents because of their busy schedule and also found to be reluctant to answer the questions
seriously. During field survey and telephonic interviews a clear bias was noticed regarding the
courses they were pursuing. Secondly, this study is limited only to the Mohali CDC centre.
Perceptions of trainees in other CDC centers around India may vary.
46
48. DATA ANALYSIS AND INTERPRETATION
1).Firstly we will study what types of courses are being taught at CDC centre. And also what
percentage of trainees has undertaken which course. Firstly the questionnaires were distributed to
50 students and their views were collected. Then firstly percent age of students study different
courses is calculated.
48
Table 1.
Course wise distribution of respondents.
Type of Courses No. of respondents
Software 20
Hardware 0
Electronics 0
49. 2).It is also interesting to explore from what sources the respondents gather information and
knowledge regarding which course to be undertaken and where. The information and analysis of
this aspect reveals that word of mouth, advice of friends and advertisements were the leading
sources.
49
Table 2.
Sources of Information
Type of Sources Information No. of respondents
Friends 6
Parents 1
College /University 13
Advertisement 0
50. 3).Then the technical specifications were studied. To check the technical feasibility of the
various courses respondents were asked to rank the various technical specifications such as
computers, projectors, clipboards, electronic components, etc. High percent age of respondents
preferred rank 1 and rank 2. This shows the high level of satisfaction of technical specifications.
50
Table 3.
Distribution of ranks of technical specifications.
Rank of technical specification No. of respondents
1 5
2 1
3 13
4 1
51. 4).Then the ranking of course content was also studied. Course content consists of all the topics
that are covered in the course. The contents of such technical courses should be updated
according to the new requirements. It is very important that the course should be according to the
needs of the industry so that students should be updated to the new technology that exists in the
industry.
51
Table.4.
Distribution of ranks of course content.
Rank of course No. of respondents
1 5
2 10
3 5
4 0
52. 52
5).We was also interested to study the economical feasibility of the various programs going
on in HCL CDC. Cost of the programs is an important factor which helps to decide which
course to opt and where to enrol. The cost of the program should be in accordance to the
duration of the program and the facilities provided to the students.
Table 5.
Distribution of response in accordance to how economical the programs are.
Response No. of respondents
Very 9
Less 8
Not at All 3
Little Less 0
53. 6).To check the proper scheduling, we studied that whether the day-to-day schedule of the
classes and the topics to be studied were distributed or not. This helped to understand the proper
scheduling of programs. It is very important to carry out these programs in a systematic way.
53
Table 6.
Responses of whether day-to-day schedule was distributed.
Day to day distribution of classes Response
Yes 11
No 9
54. 7).Not only the day-to-day distribution of topics is important, but proper scheduling of classes is
also important.
54
Table 7.
Responses of satisfaction level of scheduling of classes.
Option of respondents No. of respondents
Very satisfied 2
Satisfied 11
Not Sure 4
Dissatisfied 3
55. 8).Overall satisfaction consists of various things. This includes all the above factors. Whether the
respondents are happy with the HCL CDC on the whole. This constitutes satisfaction from
trainers, course content, teaching methods, equipments provided, scheduling, timings, etc.
55
Table 8.
Distribution of response of overall satisfaction level.
Option of satisfaction level No. of respondents
Very satisfied 3
Satisfied 13
Not Sure 2
Dissatisfied 2
56. 9).To check the satisfaction level of the respondents another question was asked. Satisfaction
level can be measured if the respondents are willing to advice their friends to join the same
institution. If the word of mouth advertisement of HCL CDC is good then we can say that the
satisfaction level is high.
56
Table 9.
Distribution of response in order to check word of mouth.
Option of respondents No. of respondents
Yes 10
No 7
Not Sure 1
Might be 2
57. 57
10). What type of training is providing in your organization?
Type of training No. of respondents
On Job Training 8
Of the Job Training 5
Conference /Discussion 4
Programme Instruction 3
59. FINDINGS
1) Firstly, talking about the types of programs being taught at the HCL centre, they are very
59
much in accordance with the demand of the industry. All these three spheres, that is,
software, hardware and electronics, are in great demand and a lot number of professionals are
needed in all these spheres.
2) The study of sources of information reveals that HCL has a good word of mouth, and is also
among the top preferred companies in the various colleges and universities i.e. 44%. This is
clear from the data interpretation.
3) The maximum number of respondents opted for either rank 1 or rank 2 in case of technical
specifications. This means that the technical infrastructure of the company is sound and it can
very easily carry on all the training programs.
4) The course contents of the various programs are also updated and in accordance with the
requirements of the industry. This is clear from the data analysis as 70% of the respondents
opted either for rank 1 or rank 2 in case of course contents.
5) Economic feasibility of any program is very important so as to carry on with it. The
programs being taught at HCL are very economical in accordance to all the facilities
provided to the students. This is clear from the data, as, as many as 58% of the respondents
feel that all the courses are economical.
6) Scheduling of the classes, distribution of day-to-day schedule determines whether the
programs are well managed and organized. The satisfaction level in both the cases is high
and we can say that there is proper management of the programs internally. This leads to
greater satisfaction level of the customers, which further leads to good word of mouth.
60. 7) Overall satisfaction level of the respondents is 50%. This means that there is some reason due
60
to which they are not that happy. This factor is definitely internal as not many of them are
satisfied with the distribution of day-to-day schedules. Also for 34% of the respondents, the
programs are less economical.
SUGGESTIONS
1) Firstly HCL CDC definitely needs to increase its advertisement, as not many people know
about this new institute which is the branch of HCL Infosystems. Awareness among people is
needed and proper guidance must be provided about the purpose of CDC. Firstly the people
need to be educated about CDC, and this needs to be done by the company first and then
comes the word of mouth.
2) Economic feasibility is the second thing on which they need to work. Some good students
often abandon their studies only due to economical conditions. So, all these programs need to
be made economical so that everyone who is interested can go ahead with them.
3) To increase word to mouth publicity, HCL CDC needs to take care of proper management of
programs. So as to give students a professional atmosphere they need to improve their
scheduling.
4) Overall satisfaction level is comparatively less. So after improving all the above factors the
overall satisfaction level will definitely increase and hence word to mouth publicity will
automatically increase.
5) Being a manager of the project. I could have offered more flexibility in pricing strategy of
HCL Training program to suit the pockets of lower middle class.
61. 6) More promotional tool like event sponsorships, advertisements and Pamphlets could be used
61
to create more awareness about HCL Training programs.
7) Prior research on segmentation target customers and reasons influencing their decision
should be done to increase closings of HCL Training programs.
CONCLUSION
By working on this project titled feasibility of products of HCL. It has been clearly seen there is
large scope for HCL to venture in career development programs in order to growing demand of
trained and skilled professional in information technology industry.
62. BIBLIOGRAPHY
BOOKS:
62
C.R. Kothari, “Research Methodology”.
Bailey, Kenneth, “Methods of Social Research”.
Clover, Vernon T, and Balsley, Howard, “Business Research methods”.
Cochran, W.G., “Sampling Techniques”.
C.willian, “Business Research Methods”, Homewood.
Cooley, Willianu, “Multivariate Data Analysis”.
Kish, Leslie, “Survey sampling”, Johan wiley&sons.
Sharma, H.D., and Mukherji, S.P., “Research in commerce, Methodology and Survey”.
Berdie, Douglas R, and Anderson, John F, “Questionnaires: Design and use”.
Dr.C.N.Sontakki “Business Management Education and Research”.
Allan Pepper (1999) A Handbook on Training and Development.
WEBSITES
http://www.hcl.in
http://www.google.com
http://www.scribd.com
http://www.hclcdc.com
http://www.slideshare.com
http://www.submitesuit.com
64. 64
QUESTIONNAIRE
Name...................................
Qualification....................... date....................
1) What type of course are you doing?
Software
Hardware
Electronics
2) Who suggested HCL?
Friends
Parents
College/University
Advertisements
65. 65
3) Rank the technical specifications.(PC,projectors,clipboards,electroniccomponents,
etc)
1
2
3
4
4) Rank the course contents.
1
3
4
5
5) How economical it is?
Very
Less
Not at all
Little less
66. 66
6) Was the day-to-day schedule distributed?
Yes
No
7) Are you satisfied with the scheduling of classes?
Very satisfied
Satisfied
Not Sure
Dissatisfied
8) Are you overall happy with each and everything?
Very Satisfied
Satisfied
Not Sure
Dissatisfied
67. 67
9) What type of training is providing in your organization?
On Job training
Off the job training
Conference/discussion
Programmed instruction
11)Any suggestions/complaints
………………………………………………………