At Systematix, “Culture” is: “A set of shared beliefs, values, and practices which everyone follows in their routine work-life”. We hope with this culture book, you will remember our culture and keep on passing the saga to future team members.

2. Let
us
take
a look at
these images
before we begin

7. Celebrations
Focused working
Project meeting
Work From Home
Discipline
Client Call
Energy
Conference Meetings
Care Team Lunch
Training

8. OTHER SIDE OF STORY

9. Lack of bonding
Personal Calls at work
Low Productivity
Lack of interest
in work
Distractions
Waste
of time
Disturbing
Others
Gossip Stress
No
Professionalism

10. ORGANIZATIONS
ARE SOCIAL SYSTEMS!
People with varied backgrounds coexist and
interact, defining the personality or the
CULTURE.

11. T E A M
Let us all come together and re-align our ways
of thinking and behaving when at work.

12. is a set of living relationships working towards shared goals.
It is not something that YOU ARE, it is something that YOU DO.
What is Organizational culture?
“CULTURE”
AT

13. LET US DIG A
LITTLE DEEPER
“CULTURE”
WHAT IT MEANS
TO PEOPLE AT LARGE.
TO UNDERSTAND

14. WE FOLLOW DIFFERENT RELIGIONS.
WE ARE ALL FROM INDIA

15. WE EAT
DIFFERENTLY

16. EATING
gardening
stall meditating
WE FOLLOW
DIFFERENT
HABITS

17. The cultures or habits that we
learned when we were born.
The habits and routines we saw
our parents and grandparents
following while growing up made
a big part of our “culture” and
“who we are”.
The point is that we all follow some or other “Culture”.
We may have a thinking or
generation gap in our families,
but we don’t have a “Culture” gap.

18. CULTURE IS WHAT BINDS US ALL
TOGETHER LIKE A GARLAND...

19. LET US FIRST SEE
WE HAVE IN PLACE AT
WHAT CULTURE
?

20. HEALTH CARE
Yoga Session by expert
Routine Health Checkups
Marathan
Yoga

21. FESTIVALS AND CELEBRATION
Marathan

22. FLEXIBLE WORKING
Work from home
Compensatory offs
Work (anytime) between
9:30 am to 8:30 pm
Sick leave
Regional leave
Casual leave
Social
sites
Ecommerce
Working
Mobile
Idle
40%
20% 20%
10% 10%

23. FREEDOM TO THINK – SPEAK – ACT
Hearing both sides
of the stories
Regular feedback
Townhall meeting

24. WHAT MORE IS
NEEDED TO BUILD A
HAPPY CULTURE?

25. HERE’S
OUR PITCH

26. Provide innovative and quality technology solutions
which are customer-centric and digitally secured.
It's imperative to have a clear mission
statement to build a culture.
OUR MISSION

27. our mission Let's have
A CULTURE BOOK,
so we do not forget,
bend or mend our CULTURE!
To achieve

28. LET'S SYNC THE WAY WE THINK, WE ACT,
THE WAY WE WALK AND TALK!

29. BUT HOW CAN
WE DO IT?

30. CITRAL
WITH

31. CITRAL?
Like some flavouring and
perfume agents?
Kind of… Yes.

32. -
-
-
-
-
-
Customer-First
Innovation
Transparency
Respect for individuals
Accountability & Acceptance
Learning
C
I
T
R
A
L

33. Let us break it down
CITRAL

34. (for Clients) (For Team members)
CAT TRAIL
Here's CITRAL in the form of CAT & TRAIL in an elaborative
manner so you can make better meaning of it.

35. Let's see
TRAIL for the team

36. TRANSPARENCY
Who does not like Hassle Free Project Working and On Time Delivery?

37. Promote transparency while
you work with anyone on any
task or project
Keeping all stakeholder aware
about everything -
Objective,
Situation,
Plan,
Challenges, and Risks.
What does it mean?

38. Constructive feedback will do more good than bringing down
our spirits and taking away our morale.
instead of
ONE MORE ASPECT OF TRANSPARENCY IS
CONSTRUCTIVE FEEDBACK. ALL FEEDBACK MUST FOCUS ON

39. Just how a senior tells his team about improvement areas, the team can
also respectfully suggest the approach or process that needs improvement
to the seniors without fear or hesitation.
AND THE FEEDBACK SHOULD BE TWO-WAY.

40. RESPECT & CARE FOR EACH OTHER
We must show respect for our peers.
We have every right to be angry or frustrated. However, we must not express
our RAW EMOTIONS, but take care to express PROPERLY PROCESSED EMOTIONS.

41. WHEN IT COMES TO CARING, SIPL ENSURES DUE
CARE TOWARDS ITS FAMILY MEMBERS
Health Security Care for females
We have empathetic policies.
Equality

42. ACCOUNTABILITY & ACCEPTANCE
Freedom with Responsibility
What we do is not just a TASK, but an IMPRESSION of the entire organization.
Saying "TASK" Or "MY TASK" Makes a
BIG Difference!!!
When you say My Task,
accountability falls automatically.
So, no matter what you do!
Do it with Heart & Own it like a Boss.

43. ACCEPTANCE
Meritocracy is a culture where when
multiple people suggest their respective
approaches to something, the idea of the
person who has shown the most promising
results in the near past is considered the
best and adopted.
Another aspect of Acceptance is keeping
'Us' over 'I'. Multiple people can have
various opinions, but disagreeing
respectfully and honoring the final
choices, despite the disagreement, is a
must-have trait.
What is Meritocracy?

44. INNOVATION
We take pride in staying ahead of the curve
Innovation is the introduction of an
idea or its transformation for
improving the workability of
something.
Innovation is not limited to thinking
of a new idea, but improving an
existing idea/process is also
innovation.

45. Solving the problems
Meeting the clients' needs
CREATIVELY!!!!!
Influencing the processes
AT SIPL, YOU CAN INNOVATE BY

46. FOCUS ON SMART WORK AND
NOT HARD WORK!
The goal should be "Creating
Impact" and not just to filling the
hours between 10 am to 7 pm.

47. LEARNING
Keep updating yourself, take charge
of your own learning, don’t wait for
your manager or HR to nominate you.
Learn from your failures, everyday
tasks and share that knowledge with
others around you. It is a constant
process.

48. Never take mistakes to heart but think of optimizing it
Doing mistakes is ok but not learning from mistakes is unacceptable.

49. Another aspect of Learning is to be open to suggestions and comments
despite the years of experience or level of designation
Helping others can bring a lot of hidden learnings for ourselves.
With continual learning we start giving Wow in every delivery!
WE MUST BOSS THE SUBJECT AND NOT THE PEOPLE.

50. T - Transparency
R - Respect and Care
A - Accountability & Acceptance
I - Innovation
L - Learning
TRAIL for Team:
Recap:

51. We need to think of ourselves as
a Joint Family.
A family that lives together,
supports each other,
collaborates a lot, stands for
each other, prioritizes
themselves while not being
selfish and above all, keeps the
spirit of living together.
And Don't Forget:

52. CAT FOR CLIENT
LETS NOW SEE WHAT IS

53. CUSTOMER FIRST
WHY ?
Does it mean the team is not first, No.
Customer Service isn’t simply delivering a
product on time or having a website that is easy
to navigate around. You need to go the extra
mile and make your brand(Systematix)
memorable for all the right reasons.
To secure repeat customers and to encourage word
of mouth recommendations, you need to put client
experience high up on your list of priorities.

54. BUT WHY CUSTOMER FIRST?
Similarly, our prospects out there check on us!
One BAD REVIEW, and we can lose the entire game…
Googles about it
Read Reviews
Identifies the various providers
Read their reviews to know
their credibility
Selects the provider with
the best reputation
Because anyone looking to buy a product or take a service

55. HOW CAN WE PUT OUR CUSTOMER FIRST?
WHILE KEEPING OURSELVES FIRST, TOO…
Promise less and
Deliver more
Acknowledge Client's
Emails &Messages
Follow TRAIL!!!!

56. ACCOUNTABILITY & ACCEPTANCE
We must own the task as our own baby and
ensure doing only the best in the client and
project's interest.
We must show honesty and be open to accepting
our mistakes. A humble and accepting attitude
towards clients can make a lot of difference.
We must be resourceful and humble enough to
ask for help when we lag in anything. Our goal
should be timely and quality deliveries

57. TRANSPARENCY
Open communication is our key driver - AGREE?

58. When we keep clients looped in
everything we do, we avoid harmful
mistakes for their brand. And as a
result, they get punctual and
excellent delivery – which makes them
happy.
Even if at times when we are not on
time or below quality – they will
understand us as they would have
travelled alongside us in our
journey.

59. BEST PRACTICES OF CLIENT COMMUNICATION
Follow Client
Communication
Guidelines
Schedule Routine
Client Communications
Consider Their
Comfort Zone
Add a Personal Touch
to Your Client
Communications
Disagree gently with
respect if you find
them wrong
Always ask for feedback

60. C - Customer First
A - Accountability & Acceptance
T - Transparency
CAT for Client:

61. LAST BUT NOT LEAST WE AT
SYSTEMATIX WANT TO STAND FOR
SELFLESSNESS
YES, TO LIFE
SIMPLICITY
TRANSPARENCY
ETHICS AND ESTEEM
ALIGNMENT
THOUGHTFULNESS
INTEGRITY
FACTOR, I.E.,
WOW FACTOR
OR ADDING
WOW TO
EVERYTHING
MORALE AND MOTIVATION

63. “A set of shared beliefs, values, and practices which
everyone follows in their routine work-life”.
“Culture” is:
At
We hope with this culture book, you will
remember our culture and keep on passing
the saga to future team members.

64. Let's build an incredible
SIPL Family Culture with strong values!