Presenter: Charlene Latimer, Faculty, School of Student Life Skills - Daytona State College
Effective communication skills are essential for success. This session will address how we communicate in a fun and interactive format. Participants will examine their styles of communicating, different forms of communication as well as strategies to improve how they interact with others in all aspects of their lives.
2. Communication Activity
Snowflake Activity
Take a piece of paper
Please close your eyes
Listen and follow directions
You cannot ask any questions while doing this exercise
Open your eyes
Open up your paper and share it with the people near
you.
What did you learn about communication?
3. Purpose of Workshop
Understand how your
communication style is interpreted
by others in order to avoid
miscommunications and
misunderstandings.
4. Communication is
like an iceberg
7% - Words are the tip of the
iceberg. Most visible and
accounts for least.
23% - Non-verbal (facial
expressions, tone of voice,
etc.)
70% - Behavior/Actions
5. Nonverbal Communication
“The most important thing in communication is to
hear what isn’t being said.” Peter Drucker
What you’re doing speaks so loudly I can’t hear what
you’re saying.” Anonymous
Nonverbal communication is powerful in any language
or culture. For example: A smile is universally
understood.
6. Non-Verbal Communication
“Speaking” without words
Giving or exchanging information without words.
Non-verbal cues can reveal more about us than the
words we speak.
Forms of non-verbal communication:
Voice, Personal Space and Body Language
Take the Body Language Quiz
7. Interpersonal communication
Most of us spend a large part of our day talking and
hearing other people talk. This doesn’t make us great
communicators.
Effective communication is a process – an exchange of
thoughts and feelings.
Elements of communication
Sender
Receiver
Channel
Message/Context
9. Three Modes of Communication
Assertive Communication
Aggressive Communication
Passive Communication
10. Assertive Communication
Stating your opinion
How you feel
What you want
Direct, above-board, and civil manner
Without violating the rights of
others
12. Aggressive Communication
In an aggressive communication
situation:
Opinions
Feelings and
Wants are honestly stated at the
expense of someone else’s
feelings.
13. Aggressive communicators
They use:
Sarcasm
Rhetorical questions
Threats
Profanity
Negative labels
YOU statements
Finger pointing
Hands on hips
14. Passive Communication
In passive communication:
Opinions, Feelings and Wants are
withheld altogether or expressed
only partially or indirectly.
15. Passive Communicators
A passive communicator tends to:
Speak softly or weak voice
Have poor eye contact
Posture is usually tense
Difficulty accepting compliments
Compare themselves unfavorably with
others
16. Passive-Aggressive Communication
In a passive-aggressive communication situation:
Opinions, feelings and wants are expressed
indirectly, can be manipulative and irresponsible.
Unable to state emotions but determined to get
their own way.
Ex: Agree to a request but do everything
possible to sabotage it.
17. What style of communication ?
Continually pointing out others
inadequacies.
Put off any obligations by saying, “I forgot.”
Put others on the defensive by degrading,
trying to embarrass, and using anger.
Accusing others of misunderstanding.
Lack of Effort: uses “I can’t” which really
means, “I won’t.”
18. Group Exercise
Role play one style of
communication: Assertive,
Aggressive or Passive.
What would you do?
Participant choice of a situation.
19. Effective Communication
Willingness to understand
Active Listening
Monitor your own communication
Take the high road
Count to ten
What’s your strategy?
20. Speak with Authority & Clarity
Be sincere and honest
Be clear, accurate, and detailed
Mean what you say and work hard to say what you
mean
Choose your words carefully
Use examples to clarify your point
Ask of feedback during the discussion
Get to the point as quickly as possible
Pay attention to other’s feelings and emotions
21. Speak with Authority & Clarity
Make sure you emphasize your main points
Respect others’ opinions
Don’t use language that is threatening or demeaning to
you or others
Try to put other people at ease
Remember the power of silence; force yourself to listen
Cornerstones for Professionalism – Sherfield Moody
22. “The reason we have two ears
and one mouth is so we can
listen more and talk less.”
Zeno, Greek Philosopher
24. Just for Fun!
“Always
reserve your
first comment
for your own
amusement.”
“The real art of
conversation is not only
to say the right thing at
the right place but to
leave unsaid the wrong
thing at the tempting
moment.”
Dorothy Nevill