Significant opportunities exist within the US protection market
1. aegon.com
Analyst & Investor Conference
New York City â June 25, 2014
Life & Protection
Scott Ham Kevin Crist John Hunter
CEO CFO COO
2. 2
Significant opportunities exist within the protection market
ï§ The US life insurance industry appears to be mature and slow-growth;
however, opportunities exist for profitable growth
âș The underpenetrated Generation X demographic desires to buy life insurance coverage*
âș Consumer mindset is resetting post-financial crisis â protecting assets is now eight times
more important than achieving higher, riskier returns**
âș Americans 55+ are more interested in guarantees and financial peace of mind â
believing peace of mind is four times more important than accumulating wealth**
ï§ Transamericaâs broad distribution network, diverse product mix and investments
in technology and innovation position L&P to capture these opportunities
* Deloitte, âLife Insurers cast the net wider for growth: Enter Gen Xâ (2013)
** The AIG Retirement Re-Set Study (2013)
3. 3
Diverse product
portfolio
Life & Protection â positioned to capture the opportunities
Multi-channel
distribution
ï§ Multi-channel distribution network reaches across
the whole range of the market
ï§ Deepening the customer relationship by creating an
engaging, interactive online/mobile experience
ï§ Empowers consumer to control how they engage
ï§ Life products with strengths in term, universal life
and indexed universal life
ï§ Health products are a broad mix that range from
long term care insurance to trip insurance
ï§ Profitable on a market consistent basis
4. 4
Multi-channel distribution empowers customer engagement
Broad, diversified distribution channel management
ï§ Organized at a distribution level empowers customers to
engage with us the way they choose
âș Agency â close ties with distribution partners in underserved middle
market
âș Brokerage â independent distributors in middle and affluent market
âș Affinity â analytics driven marketing
âș Worksite â accessing families at the workplace
âș Direct â access to our products with the online convenience of
researching and buying anytime
22%
38%
29%
8%
Agency
Brokerage
Affinity
Worksite
Other/Closed
Expanding our distribution capabilities demonstrates execution of our growth strategy, including:
ï§ World Financial Group
ï§ Transamerica Employee Benefits
ï§ Healthcare exchanges
ï§ Transamerica Direct
L&P Premium
USD 6.5
billion in 2013
5. 5
Spotlight on World Financial Group â agency distribution channel
ï§ Middle market focus
âș Helping families across North America plan for their future through financial education, products & services
ï§ Field focused on business expansion & developing successful business owners
âș Recruiting is the foundation of this business
âą Over 95,000 recruits during 2013
âș Access to an entrepreneurial career with low start-up cost
âș Career progression: getting a financial education to becoming triple licensed (life license, securities
registrations, investment advisor representative)
âą Over 26,000 life licenses at end of 2013
ï§ Dual career
âș Income stability as associates are being trained
and getting licensed
âș Keeps new associates in their natural markets
âș Dual income for certain careers
âą Teachers, CPAs, early retirees
ï§ Diverse field force
âș Multicultural across gender, ethnicity, age and education
âą According to Investment News, TFA* had the 2nd largest
number of female Registered Representatives of all
Independent Broker Dealers in 2013
WFG sales force growth
0%
20%
40%
60%
80%
2010 2011 2012 2013
Life Licenses (LL) Recruits
* All US WFG registered representatives are registered with Transamerica Financial Advisors (TFA)
2010 2011 2012 2013
WFG as a % of
Agency premium
36% 38% 40% 42%
6. 6
Transamerica Employee Benefits outpacing industry growth
ï§ Middle market focus
âș Helping the working middle class by providing access
to voluntary life insurance and supplemental health
products â both employee paid and employer
contributed â via payroll deduction
ï§ Multi-channel distribution
âș Brokers
âș Technology platforms
âș National accounts
âș Specialty distribution â government contractors
âș Private exchanges
ï§ Markets served
âș Benefits solutions for employers, trade
associations, unions
âș Flexible plan designs that supplement major
medical
âș Easy, multi-state enrollment platforms with group
based products
âș Available guaranteed issue products with portable
coverage
âș Plan designs for full-time employees and family,
part-time and seasonal employees
0.5%
10%
-2%
3%
5%
9%
39%
3%
9%
28%
15% 14%
2008 2009 2010 2011 2012 2013
Industry Growth TEB Growth
TEB named âFastest Growing Company
On Voluntary Salesâ **
Year over year sales growth*
(%)
* LIMRA US Worksite Sales Survey Reports
** U.S. Worksite/Voluntary Sales Report based on 2012 sales; conducted by Eastbridge Consulting Group, Inc.
7. 7
Expanded customer access through healthcare exchanges
ï§ Healthcare exchanges represent new, emerging distribution channels
âș Exchange strategies in place for both the pre-65 and post-65 markets
ï§ Transamerica has an early presence on both public and private exchanges
âș Distribute TEB supplemental health products thru seven private exchange platforms
âș Affinity Markets: Products include Medicare Supplement, Part D and dental insurance
âș Transamerica Direct: Initial launch of Medicare Part D on CMS* Plan Finder
ï§ Sales volume is minimal so far, but industry growth projections are significant
Exchanges are an online benefits marketplace for health and auxiliary products
Public
exchange
ï§ As a result of the Affordable Care Act (ACA), Americans without access to health insurance through their
employers are able to obtain coverage through public exchanges
Private
exchange
ï§ While not directly linked to the ACA, private exchanges are emerging as a new distribution channel.
ï§ Private exchanges are typically sponsored by brokers and benefit consultants working with employers to
provide health and related benefits to their employees or retirees.
ï§ A move to a private exchange can facilitate an employerâs transition to a âdefined contributionâ concept
for funding health benefits, promoting enhanced employee choice
* Centers for Medicare and Medicaid Services
8. 8
Expanding our presence in the direct to consumer market
ï§ Directing consumers to digital platform and
providing access to an agent via telephone,
e-mail or click-to-chat
ï§ Providing online life insurance education,
as well as product recommendations
via a Personal Plan Builder
ï§ Access to term life, universal life, accidental
death and dental insurance products
ï§ Expanding service offerings within active lifestyle
community through activetransamerica.com
ï Living an active lifestyle leads to healthier individuals and a
healthier society
ï Transamerica sponsoring running races
and endurance events â providing protection
for event registration fees, bicycle insurance
and savings on life insurance for living a
healthy lifestyle
Leveraging our expertise in analytics driven marketing to the direct channel
Transamericaâs partners
in the active lifestyle community
Getting closer to our customers
9. 9
Diverse product portfolio delivers customer value
Full range of innovative product solutions
ï§ Life products with strengths in term, universal life
and indexed universal life
ï§ Health products are a broad mix that range from
long term care insurance to travel insurance
Some examples
ï§ Real Time Pricing â a unique approach to the secondary guaranteed universal life market
ï§ Long term care insurance â competing in profitable niches
ï§ Medicare supplement expansion â large market with stable earnings patterns
14%
11%
11%
<1%
64%
Universal life
Term life
Whole life/other
Variable life
Health
FY 2013
L&P sales
$1.4 billion
10. 10
Unique approach to secondary guaranteed universal life market
Real Time Pricing
ï§ A unique secondary guarantee universal life (SGUL) product with rates that reset weekly for
new sales based on the interest rate and competitive environment
ï§ Patent for pricing technology pending
ï§ Redesigned products launched late 2012; Q1 2014 sales increased 39% over Q1 2013
ï§ Allows Transamerica to consistently participate on a profitable, market consistent basis
in the SGUL market
2.75%
3.25%
3.75%
4.25%
Shadow Account Rates 30-Year Swap Rates
Weekly pricing vs. 30-year swap rates
Note: The shadow account interest rate determines the minimum premium that a customer must pay to guarantee that the policy will
continue. As the rate goes up the minimum premium goes down.
11. 11
ï§ Transamericaâs strongly positioned to compete in the Long Term Care market due to early exit
from the legacy LTC market (2003) and early reentry (2009)
âș 10 year track record of rate activity to address legacy pricing issues
âș 5th largest block of long term care business gives us the scale and claim experience to compete effectively
âș Strategically positioning growth in profitable niches, such as multi-life sales and lower benefit products
âș Long term care expertise extended by developing and marketing life products with related riders
ï§ New LTC sales positively impacting overall interest adjusted benefit ratio
Competing in profitable niches of the LTC market
77%
79%
61%
40%
60%
80%
100%
120%
2010 2011 2012 2013 1Q2014
Total Closed Block Open Block
* Total Incurred Benefits (paid and reserved) less imputed interest on the reserves divided by Total Premiums Earned; morbidity
assumptions were updated on the old block in 2012 which resulted in recording additional loss recognition reserves
Interest adjusted benefit ratio*
12. 12
ï§ Medicare Supplement is insurance coverage for costs not covered by Medicare (government
medical program for seniors 65+)
ï§ Transamerica has been offering Medicare Supplement in the affinity/group market for 25
years
âș Sales expanded into individual market in 2012 (agent-sold)
âș Sales expanded into direct to consumer market in 4Q13
ï§ Large market with stable earnings patterns
Significant expansion in Medicare supplement products
4 2 2 2 4
0.3
1
7
13
20
Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014
Group sales
Individual sales
Medicare supplement sales
(USD million)
13. 13
Minor model refinements for underlying earnings
ï§ Minor model refinements for product mix and updated accounting policy changes
âș General account and separate account reserve factors are unchanged
âș Life premium factors increased from 7.0% to 8.3% due to sale of wider margin business
âș Health premium factors decreased from 14.0% to 12.5% due to sale of lower margin business but with
less capital intensive requirements
Underlying earnings before tax
(USD million)
Sample model:
(annual earnings)
1Q13 2Q13 3Q13 4Q13 1Q14
Health premium 585 589 601 594 571
Life premium 1,046 1,032 1,016 1,062 1,066
Separate account balance 4,742 4,699 4,876 5,142 5,095
General account reserves 32,283 32,198 32,374 32,619 32,894
Old factors New factors
+ % of health premium 14.00% 12.50%
+ % of life premium 7.00% 8.30%
+ % of separate account balance 0.60% 0.60%
+ % of general account reserves 0.35% 0.35%
0
100
200
Q112 Q212 Q312 Q412 Q113 Q213 Q313 Q413 Q114
Actual Old model New model
14. 14
ï§ Management actions taken in 2012
and 2013 are generating sales
momentum in 4Q13 and 1Q14
ï§ Strong growth across a broad
range of products consistent with
our strategy
ï§ Maintaining strong industry
rankings*:
âș #6 total individual life
âș #5 term life
âș #6 universal life
âș #4 indexed universal life
âș #6 long term care
Increasing value with profitable sales on a market consistent basis
Total sales*
(USD million)
133 135 132 163
119 133 124 128 134
231 225 219
230
264 207 201 230
338
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14
ï§ Life
ï§ Accident and health
* Life sales are standardized = recurring premium + 1/10 of single premium; health sales are not standardized;
ranking information sourced from LIMRA as of 1Q 2014
Management actions result in significant
improvement in MCVNB in low interest rate
environment
10YrUSTreasuryrates
L&PMCVNB
0
25
50
75
100
0.00
0.75
1.50
2.25
3.00
3.75
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14
364
360
351
393
383
340 325
358
472
15. 15
Life & Protection delivering on promises
Life & Protection
ï§ Protecting families and
their dreams
ï§ Working together to
understand and meet
customer needs
ï§ Bringing clarity to
customers so they can
make the right choice
ï§ Exceeding expectations of
our customers, colleagues
and communities
Consumer Value
ï§ Engaging consumer as they
choose to engage with us
ï§ Consumer focused product
development
ï§ Investment in technology
ï§ Innovation
Shareholder Value
ï§ All products are producing
positive MCVNB
ï§ Sales outpacing industry
ï§ Stable market with strong
earnings growth
17. 17
Life & Protection at a glance
59%
41%
ï§ Life, supplemental health and worksite products
ï§ Stable market with solid earnings growth
ï§ Top 10 player in individual life,
supplemental health and voluntary worksite
ï§ High quality, low risk earnings
ï§ Lower capital markets leverage
ï§ Strong distributable earnings
36%
64%
ï§ Health
ï§ Life
38% 62%
ï§ L&P ï§ L&P
ï§ Other
Americas
businesses
2013 L&P sales
Life vs. health*
(USD billion)
2013 Aegon Americas
Inforce premium
(USD billion)
2013 Aegon Americas
Underlying earnings
(USD billion)
1.4 10.6 1.7
ï§ Other
Americas
businesses
including
run-off
Business profile Diverse distribution with target market focus
* Life sales are standardized = recurring premium + 1/10 of single premium; health sales are not standardized
22%
38%
29%
8%
3%
Agency
Brokerage
Affinity
Worksite
Other/Closed
6.5
(2013 L&P Inforce premium â USD billion)
18. 18
Diverse distribution and product portfolio
Affinity
Analytics driven
marketing
Agency
Close ties with
distribution partners in
underserved middle
market
Brokerage
Independent distributors
in middle and
affluent market
Worksite
Accessing families
at the workplace
Direct to Customer
Access to our products
with the online
convenience of
researching and buying
anytime
Distribution
ï§ Associations
ï§ Employers
ï§ Financial institutions
ï§ Retailers
ï§ Specialty (travel
agencies, schools, etc.)
ï§ Exchanges
ï§ Career agencies
ï§ Marketing
organizations
ï§ World Financial Group
ï§ Transamerica Financial
Advisors
ï§ Traditional general
agencies
ï§ Independent marketing
organizations
ï§ Independent brokers
ï§ Internet life insurance
brokerage firms
ï§ Financial institutions
ï§ Agents and brokers
ï§ National employee
benefit consultants
ï§ Private exchanges
ï§ Direct TV
ï§ Direct mail
ï§ Inbound phone
ï§ Online
ï§ SMS text
Products
ï§ Term life
ï§ Supplemental health
ï§ Accidental death
ï§ Specialty (travel,
student, membership)
ï§ Term life
ï§ Universal life
ï§ Variable and indexed
universal life
ï§ Whole life
ï§ Medicare supplement
ï§ Term life
ï§ Universal life
ï§ Indexed universal life
ï§ Long term care
ï§ Whole life
ï§ Supplemental health
ï§ Accident insurance
ï§ Universal life
ï§ Group term life
insurance
ï§ Term life
ï§ Universal life
ï§ Accidental death
ï§ Dental
ï§ Bike
ï§ Event registration
refund
Competitive
advantages
ï§ Market leader in the
affinity space
ï§ Direct marketing skills
and processes
ï§ Ability to tailor
offerings and products
ï§ Breadth of product
offerings
ï§ Brand
loyalty/awareness
ï§ Recruiting expertise
ï§ Broad product portfolio
ï§ Lead generation
capabilities
ï§ Close ties with
distribution partners
ï§ Brand awareness
ï§ Integrated sales
solutions
ï§ Large case
underwriting and
advanced marketing
expertise
ï§ Innovative and market-
responsive products
ï§ Client service
excellence through:
ï Comprehensive
product portfolio
ï Concierge approach
to large cases
ï Proprietary online
enrollment tool
ï§ Direct marketing skills
and processes
ï§ Ability to tailor
offerings and products
ï§ Brand awareness
ï§ Analytics driven
marketing
19. 19
Transamerica presence on healthcare exchanges
Type Pre-65 Post-65
Public
exchange
Transamerica Direct
ï§ No products currently offered in this segment due to
Essential Health (ACA) compliance
Affinity Markets and Employee Benefits
ï§ No plans to enter due to ACA compliance
Transamerica Direct
ï§ Medicare Part D on Centers for Medicare and
Medicaid Services (CMS) Plan Finder
ï§ Initial launch of Medicare Part D prescription
product
Affinity Markets
ï§ Medicare Supplement on Medicare.gov and State
websites
ï§ Medicare Supplement sites are informational; links
to Company for additional information or sale
Private
exchange
Affinity Markets
ï§ Dental distribution on smaller private association
based exchange
Employee Benefits
ï§ Distribute TEB supplemental health products thru
seven private exchange platforms
ï§ Focus Open Enrollment 2015 for launch of Critical
Illness, Hospital Indemnity, Connect, Accident & Life
Affinity Markets
ï§ Primary focus, with products for distribution
including Medicare Supplement and Medicare Part
D prescription plan
ï§ Initial tests for Part D in smaller Retiree Exchanges
for 2014
20. Thank you
For questions please contact
Investor Relations
+31 70 344 8305
ir@aegon.com
P.O. Box 85
2501 CB The Hague
The Netherlands
21. 21
Cautionary note regarding non-IFRS measures
This document includes the non-IFRS financial measures: underlying earnings before tax, income tax, income before tax and market consistent value of new business. These non-IFRS measures are calculated by consolidating on a proportionate basis
Aegonâs joint ventures and associated companies. The reconciliation of these measures, except for market consistent value of new business, to the most comparable IFRS measure is provided in note 3 âSegment informationâ of Aegonâs Condensed
Consolidated Interim Financial Statements. Market consistent value of new business is not based on IFRS, which are used to report Aegonâs primary financial statements and should not be viewed as a substitute for IFRS financial measures. Aegon may define
and calculate market consistent value of new business differently than other companies. Aegon believes that its non-IFRS measures, together with the IFRS information, provide meaningful information about the underlying operating results of Aegonâs
business including insight into the financial measures that senior management uses in managing the business. In addition, return on equity is a ratio using a non-GAAP measure and is calculated by dividing the net underlying earnings after cost of leverage
by the average shareholdersâ equity excluding the preferred shares, the revaluation reserve and the reserves related to defined benefit plans.
Local currencies and constant currency exchange rates
This document contains certain information about Aegonâs results, financial condition and revenue generating investments presented in USD for the Americas and GBP for the United Kingdom, because those businesses operate and are managed primarily in
those currencies. Certain comparative information presented on a constant currency basis eliminates the effects of changes in currency exchange rates. None of this information is a substitute for or superior to financial information about Aegon presented in
EUR, which is the currency of Aegonâs primary financial statements.
Forward-looking statements
The statements contained in this document that are not historical facts are forward-looking statements as defined in the US Private Securities Litigation Reform Act of 1995. The following are words that identify such forward-looking statements: aim, believe,
estimate, target, intend, may, expect, anticipate, predict, project, counting on, plan, continue, want, forecast, goal, should, would, is confident, will, and similar expressions as they relate to Aegon. These statements are not guarantees of future performance
and involve risks, uncertainties and assumptions that are difficult to predict. Aegon undertakes no obligation to publicly update or revise any forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking
statements, which merely reflect company expectations at the time of writing. Actual results may differ materially from expectations conveyed in forward-looking statements due to changes caused by various risks and uncertainties. Such risks and
uncertainties include but are not limited to the following:
ï§ Changes in general economic conditions, particularly in the United States, the Netherlands and the United Kingdom;
ï§ Changes in the performance of financial markets, including emerging markets, such as with regard to:
âș The frequency and severity of defaults by issuers in Aegonâs fixed income investment portfolios;
âș The effects of corporate bankruptcies and/or accounting restatements on the financial markets and the resulting decline in the value of equity and debt securities Aegon holds; and
âș The effects of declining creditworthiness of certain private sector securities and the resulting decline in the value of sovereign exposure that Aegon holds;
ï§ Changes in the performance of Aegonâs investment portfolio and decline in ratings of Aegonâs counterparties;
ï§ Consequences of a potential (partial) break-up of the euro or the potential independence of Scotland from the United Kingdom
ï§ The frequency and severity of insured loss events;
ï§ Changes affecting longevity, mortality, morbidity, persistence and other factors that may impact the profitability of Aegonâs insurance products;
ï§ Reinsurers to whom Aegon has ceded significant underwriting risks may fail to meet their obligations;
ï§ Changes affecting interest rate levels and continuing low or rapidly changing interest rate levels;
ï§ Changes affecting currency exchange rates, in particular the EUR/USD and EUR/GBP exchange rates;
ï§ Changes in the availability of, and costs associated with, liquidity sources such as bank and capital markets funding, as well as conditions in the credit markets in general such as changes in borrower and counterparty creditworthiness;
ï§ Increasing levels of competition in the United States, the Netherlands, the United Kingdom and emerging markets;
ï§ Changes in laws and regulations, particularly those affecting Aegonâs operations, ability to hire and retain key personnel, the products Aegon sells, and the attractiveness of certain products to its consumers;
ï§ Regulatory changes relating to the insurance industry in the jurisdictions in which Aegon operates;
ï§ Changes in customer behavior and public opinion in general related to, among other things, the type of products also Aegon sells, including legal, regulatory or commercial necessity to meet changing customer expectations;
ï§ Acts of God, acts of terrorism, acts of war and pandemics;
ï§ Changes in the policies of central banks and/or governments;
ï§ Lowering of one or more of Aegonâs debt ratings issued by recognized rating organizations and the adverse impact such action may have on Aegonâs ability to raise capital and on its liquidity and financial condition;
ï§ Lowering of one or more of insurer financial strength ratings of Aegonâs insurance subsidiaries and the adverse impact such action may have on the premium writings, policy retention, profitability and liquidity of its insurance subsidiaries;
ï§ The effect of the European Unionâs Solvency II requirements and other regulations in other jurisdictions affecting the capital Aegon is required to maintain;
ï§ Litigation or regulatory action that could require Aegon to pay significant damages or change the way Aegon does business;
ï§ As Aegonâs operations support complex transactions and are highly dependent on the proper functioning of information technology, a computer system failure or security breach may disrupt Aegonâs business, damage its reputation and adversely affect its
results of operations, financial condition and cash flows;
ï§ Customer responsiveness to both new products and distribution channels;
ï§ Competitive, legal, regulatory, or tax changes that affect profitability, the distribution cost of or demand for Aegonâs products;
ï§ Changes in accounting regulations and policies or a change by Aegon in applying such regulations and policies, voluntarily or otherwise, may affect Aegonâs reported results and shareholdersâ equity;
ï§ The impact of acquisitions and divestitures, restructurings, product withdrawals and other unusual items, including Aegonâs ability to integrate acquisitions and to obtain the anticipated results and synergies from acquisitions;
ï§ Catastrophic events, either manmade or by nature, could result in material losses and significantly interrupt Aegonâs business; and
ï§ Aegonâs failure to achieve anticipated levels of earnings or operational efficiencies as well as other cost saving and excess capital and leverage ratio management initiatives.
Further details of potential risks and uncertainties affecting Aegon are described in its filings with the Netherlands Authority for the Financial Markets and the US Securities and Exchange Commission, including the Annual Report. These forward-looking
statements speak only as of the date of this document. Except as required by any applicable law or regulation, Aegon expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements contained
herein to reflect any change in Aegonâs expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based.
Disclaimers