11. Things that I Value :
Honesty (cash register and goal setting)
Willingness to change
Listening
Constructive Conflict
Pursuit of Perfection
Diversity (everyone can be themselves)
11
25. e Obsessed with eliminating waste
e Offer the lowest prices possible
o p e r a t io n a e Leverage economies of scale
l e Focus on the total supply chain
e x c e lle n c e
25
26. PRODUC Innovative and arrogant, tell customers
T what they wantRisk takersCharge a
premium, must fund Research and
LEADERS DevelopmentDeliver "Wow" products
H IP
26
27. C U S TO No scope of workDo-ersObsessed with
MER doing more and more for the
customerPursue "Customer
IN T IM A C Loyalty"Charge a premium
Y
27
28. Look to deliver Ordinary things in an
S E R V IC E Extraordinary wayObsessed with
“wow”Look to surprise the customer,
LEADERS inoculate them against the
substitution/competition
H IP diseaseService is not a billable
feature
28
30. e Values
e Ages
e Gender
e Income Levels
Segment your
e Spending Habits customers.
e Spending Decisions
30
31. e Suppliers
e Employees
e Outsource vs Insource
Look at current
e Partnerships relationships.
e Use of Technology
31
32. e Some customers are
more profitable than
others. Embrace
e It is ok to treat them
differently.
truths about
e Beware of "new" vs "old". your customers.
32
41. U T IL IZ IN Secret WeaponTurnover is lowPeople give
G more than 100%People recommend
friendsRecruiting is easy &
inexpensivePeople don't have a job
C U L TU R
E
41