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2013 Consumer,
Marketing & Media
Trends


January 2013
Consumer
                        trends in SA
    Shoppers will be
    prudent and seek
    value - „more for
    more‟.




2
Shoppers will be prudent and seek value - „more for more‟

                                     South Africans tend to be
                                    „brand butterflies‟ – seeking
                                     well known brands but not
                                        always staying loyal.




 Since 2007 fewer middle class
consumers say “I treat myself to
    things I don‟t need”; in
particular in UK, South Africa &
            the USA.



   Source: TGI 2012
   3
Consumers will be more clued up with critical information at
their fingertips about what is right & fair




Consumers now only have to “Google‟ to find width and
depth of information as well as opinions from a wide
spectrum of both brand advocates and brand detractors!

And in SA the mobile phone is now the “first port of call” when
searching: 14% of adults 15+ search via PC compared with
17% who search via cell phone.


4        Source: AMPS 11/12
The black middle class has
                                           vast economic power
                                                   Marketers are attracted to this group
                                                     because of perceived growth.


                                                      Marginal Strugglers (15.6m) : 45% of
                                                          population & 37% of spend

                                                         Skilled Strugglers (2.7m): 8% of
                                                           population & 12% of spend




   Not a homogeneous group, household income ranges widely from
   R3,800-R13,700 p/m.
   •   Marginal Strugglers are the mass middle class, amongst whom there is despondency
       due to lack of jobs.
   •   Skilled Strugglers are the upper end of middle class, with reasonably high levels of
       education; they seek value and are shopping around more than ever before in many
       categories.


Source: UL Majority Report 2012
    5
Consumers will want to tell stories about their purchases




                      As brands tell stories that aren't known to the masses, and as experiences
                      and non-consumption-related expenditures take over from physical (and
                      more visible) status symbols, consumers will increasingly have to tell each
                      other stories to achieve a status dividend from their purchases.
                      There will be a shift from brands telling a story, to brands helping consumers
                      tell status-yielding stories to other consumers.




6         Source: Trendwatching.com 2013
Consumers will play an active role in shaping/changing brands?

Understanding the
consumer journey & how
different segments make
decisions, the influencers
of those decisions &
drivers of engagement
is a critical component for
future success.




      Pick „n Pay is the
   number one Engager
            brand in SA


    7    Source: SA Engager benchmark study 2011 - Yellowood
Consumers will want apps that save time & effort


•       Downloading popular mobile apps via
        capable handsets (17% of Smartphone
        owners have recently downloaded an
        App).                                     •   28% of consumers use their smartphones
•       Most popular apps are entertainment-          for price comparisons or product info
        related e.g. music, social networking &       when shopping.
        games.                                    •   20% have also changed their minds about
                                                      a purchase, as a result of retrieving info
                                                      via a smartphone.
                                                  •   25% use their smartphones when
•       15% of users have used a mobile
                                                      shopping physically.
        coupon in a store.
                                                  •   47% have directly shopped via the device
•       Almost 84% of users have noticed
                                                      in the past month.
        mobile advertising, mostly on search
        engines.
•       Almost 70% have taken action after
        seeing a mobile ad.




    8                                                 Source: Mobile Planet 2012
Marketing trends
                             in SA

    Shopper marketing
    will be key &
    brands need to
    build gaming type
    experiences.




9
• Shoppers are demanding richer interactive
  Shopper marketing                              browsing & purchasing experience - memorable
                                                 brand entertainment.
 will be key & brands                          • Shoppers are becoming more dependent on their
 need to build gaming                            mobile devices as part of an integrated experience.
                                               • We will see more integration of retailers' online
   type experiences                              operations & bricks-and-mortar stores, to attract
                                                 customers & increase sales. e.g. Mr Price Online
                                                 now has an online store‚ which allows shoppers to
                                                 have their purchases delivered to their street
                                                 address‚ post office or store for R35.
                                               • Brand owners & retailers will build loyalty &
                                                 strengthen bonds by offering customers value-
                                                 added services in-store & at the point of purchase.
                                               • Driving loyalty programs is critical („burn and earn‟)
                                                 e.g. eBucks and PnP – the list is huge!.
                                               • ZMOT (Zero moment of truth) is now key.


The number of locals shopping online has
steadily increased over the past two years, with
58% of active internet users saying that they use
the internet for shopping; up from 53% in 2010
and 44% during 2009.

   10   Source: MasterCard‟s survey (Dec‟12)
Consumers are getting closer to and more involved
 Brands are verbs                         with the brand experiences via co-creation & social
                                          media.
  & their success
   is shaped by                           Brands are harnessing the power of the Internet &
 their consumers                          social media by optimising user-generated content
                                          (UGC). Brands that understand the power of co-
                                          creating together with consumers tap into the
                                          creativity of their biggest fans. This also means
                                          encouraging and actively participating in reviews of
                                          their products and conversations around them, on
                                          both their own & third party websites.



Laundry brand Omo participated in an
   international competition held by
   MOFILM (an organisation which
provides creative content to internet &
 mobile phone companies) in which it
asked consumers around the world to
make their own short film on the theme
   of its brand vision, 'Dirt is Good'.

    11
Social Media is spreading brands
views & news much faster
Social media spreads brand values and
experiences like wild-fire and being in
touch with consumers 24/7 allows for
constant relevancy in their lives.
Many companies are recognising the
potential of social media, with its impact
being felt along the entire value chain.




                                             e.g. FNB has created an online personality called
                                             RBJacobs that has quickly become a credible &
                                             approachable representation of the brand on
                                             Twitter, Facebook & LinkedIn. RBJacobs allows
                                             FNB‟s social media team to maintain a single style
                                             & ad tone-of-voice that is now synonymous with
                                             FNB‟s social media presence.



   12
Brands need
„activations‟ to help
them stand out from the
crowd



 Carling Black Label "Be the Coach" campaign
 took consumer interactivity to new levels, with
 soccer fans casting 11 m votes to pick the teams
 for a special cup match between SA's top 2
 teams, the Kaiser Chiefs & Orlando Pirates.
 The campaign allowed fans to select a player in a
 preferred position via USSD. Participants then
 heard from the coaches of the teams via pre-
 recorded messages. Then, during the actual
 match, watched by 80,000 in the stadium and
 millions on TV, fans got to actually vote via
 mobile for a live substitution!




    13
Consumers lead both real &
 digital lives simultaneously
Brands need to answer the demand for
integrating the real & digital world seamlessly.

 LEGO is an innovative brand in the digital ecosystem, having breathed new life into its
 „brick‟ by recognising its mature users & kids interaction that the web has allowed.
 1. Play with the past to preserve expectations of original users: LEGO Factory is a
      free download that allows users to design & order their own toys.
 2. Use the present to build brand loyalty with kids in the web era: LEGO Club offers
      content & tools to stimulate creativity of children. My LEGO Network is a kids
      platform for creating their own web page & sharing creations. ReBrick is a sharing
      platform for kids 13+. LEGO CUUSOO is about fan creativity where LEGO asks its
      community to create & submit designs for feedback.
 3. Develop the brand through innovative partnerships: LEGO has learned to
      interact with fans & leverage online communities, not control them. LEGO
      Ambassadors & LEGO Universe Partners align themselves with communities of
      passionate consumers, to jointly define the company‟s next innovation.
 4. Since 2008 LEGO Digital Boxes have been in test: An interactive augmented
      reality kiosks that allow children to visualise the content of each box in 3D.




     Lego‟s new Robot kit Reptar" EV3 Mindstorms kit (which can talk
        to iPhones & other Apple devices) launched at Consumer
                 Electronic will go on sale In July 2013


    14
Mobile is key for
                                                               consumer
• The importance of mobile connectivity in                  connectivity
  our lives is growing each year.

• While the simplicity of a single device
  may be desirable, consumers are
  acquiring an increasing number of
  devices whose utility is a function of their
  ability to be connected.

• With the demand for a widening array of
  devices unlikely to satiate in the near
  future, a growing proportion of devices
  will become connected.

• Connectivity becomes a core
  functionality as it adds value to devices
  and to content.



15        Source: Deloitte Mobile Consumer Survey 2013
Macro demographic
trends

Young market
Don‟t ignore BOP
Growth of middle class
Transport drives shopper access
Demographic trends
                            in SA

     We are a very
     young &
     majority black
     market




17
We are a very young market: 50,586 m people
     15,813 m (31%) are under the age of 15 (AMPS only measures 15+)



     6,000,000                                                                                                                                                                                     12
                 10       10       11         10                                                                                                        000's               %
                                                         10
     5,000,000                                                      9
                                                                               8
     4,000,000                                                                            7                                                                                                        8


     3,000,000                                                                                       5
                                                                                                                4
                                                                                                                           4
     2,000,000                                                                                                                        3                                                            4
                                                                                                                                                 3
                                                                                                                                                            2
     1,000,000                                                                                                                                                         1
                                                                                                                                                                                  1          1

            0                                                                                                                                                                                      0




                                                                                                                                                                                             80+
                                   10 to 14

                                              15 to 19

                                                         20 to 24

                                                                    25 to 29

                                                                               30 to 34

                                                                                          35 to 39

                                                                                                     40 to 44

                                                                                                                45 to 49

                                                                                                                           50 to 54

                                                                                                                                      55 to 59

                                                                                                                                                 60 to 64

                                                                                                                                                            65 to 69

                                                                                                                                                                       70 to 74

                                                                                                                                                                                  75 to 79
                 0 to 4

                          5 to 9




18         Source: STATS SA Mid-year 2011 estimate
Contextualising SA‟s BOP (Bottom of Pyramid)
Number of households &                                Total average
average monthly income:                             household income:


   3,920 m
R2,493 (29%)
                                  LSM 1-4                       R9,773 bill
                                                                   (6%)




        5,352 m                   LSM 5-6                   R30,737 bill
     R5,743 (38%)                                              (18%)



             2,709 m               LSM 7-8       R48,797 bill
                                                                               "If you build it for
          R18,013 (19%)                            (28%)
                                                                               the poor, the rich
                                                                                can come. If you
                                                                                 build it for the
                     2,093 m        LSM      R83,940 bill                     rich, the poor can't
                  R40,105 (14%)                 (48%)                                come.“
                                    9-10
                                                                                  C.K.Prahalad

                                 Total Households: 14,075 m
                        Average household income per month: R12,310

19       Source: AMPS 2011/2012
We are seeing upward LSM movement
as population gains access to better
opportunities & services


                  100%

                  90%

                  80%

                  70%

                  60%
        Profile




                  50%

                  40%

                  30%

                  20%

                  10%

                   0%
                         2007   2008   2009   2010   2011   2012
            LSM 8-10     20     21     23     24     23     23
            LSM 6-7      27     28     29     31     34     34
            LSM 3-5      39     39     38     38     36     36
            LSM 1-2      14     12     11      8      7      7




 20   Source: AMPS 2008-2012
Size of the middle class (LSM 5-6) is strongly evident



                         9000

                         8000
                                                                                           Growing middle class
                         7000
                                                                                           numbers: LSM 5-6 up
                         6000                                                              from 32% in 2007 to
                         5000                                                                  39% in 2012
         000's




                         4000

                         3000

                         2000

                         1000

                            0
                                  LSM 1   LSM 2   LSM 3   LSM 4   LSM 5   LSM 6   LSM 7   LSM 8   LSM 9   LSM 10
                 2007: 31,110 m   1287    3034    3366    4290    4516    5379    2885    2096    2359     1898
                 2008: 31,304 m   1062    2729    2878    4525    4855    5682    2932    2175    2561     1905
                 2009: 32,498 m   1031    2436    2610    4641    5153    6086    3182    2449    2895     2015
                 2010: 34,020 m    808    1944    2394    4744    5636    6891    3621    2830    3038     2114
                 2011: 34,934 m    701    1608    2204    4459    6071    7774    3932    2911    3153     2120
                 2012: 34,934 m    661    1430    2143    4586    6008    7896    4038    2894    3190     2088




21      Source: AMPS 2008-2012
Only LSM 8-10 adults 15+ are not
                                                    a black majority
                                   100%
                                    90%
                                    80%
                                    70%
                                    60%
                                    50%
                                    40%
                                    30%
                                    20%
                                    10%
                                     0%
                                          Total LSM 1 LSM 2 LSM 3 LSM 4 LSM 5 LSM 6 LSM 7 LSM 8 LSM 9 LSM 10
                                          15+
                                                          Black   Coloured Asian   White




                       LSM 7 functions as a tipping point, sometimes behaving like LSM 6 (displaying emerging
                         market behavior and characteristics) and sometimes behaving like LSM 8 (displaying
                                        characteristics and behavior of developed markets)



Source: Amps 2011/12
Type of transport determines access to retail outlets
Mini bus taxis dominate up to LSM 5-6 with private transport kicking in at LSM 7-8




                Mode %                   Total    LSM    LSM    LSM    LSM
                                       aged 15+    1-4    5-6    7-8   9-10
                Mini bus taxi            52       59     68     63     15
                Train                     3        2      3      4      2
                Bus                       9       10      11    10      4
                Private car              45       21     32     47     93




 24      Source: AMPS Junl‟11-Jun‟12
Media Trends in SA 2013 -
                        Increasing channel
                    fragmentation & uptake of
                          digital media…

      The digital
       home is
     becoming a
        reality




25
More media choices

Consumers are consuming more media
via more devices more often


26
The South African Media Universe
                                       The media solar system is much busier than ever before

  PC & mobile device                                                                                          Social media users
  ownership
                                                                                         PC - 4,300 m (12%) *
                                                                                         Cell phone - 1,600 m (5%) *
    28,971 m
    have cell
      phone
     (83%) *




                                                                       Hours/week, Int
                23% have
                 access to
                                                                         ernet, 3.82
                Internet at                        LSM 7+                                     LSM 7+ People
                  home *                       People viewing       Each month                    using the
                                                                   consumers are
                                                 3+ hours per                                  Internet for 5+
                                                                     using more
                                                   week of          media across                  hours per
                                                recorded TV:        more devices                week: 1,385            TV ownership
                                               1,305 m (7%) #      under the sun                   (7%) #
                   iPod
                   645k (1.9%) *
                                                                   Hours/week, TV
                                                                        , 3.4
                                                                                                                           One, 2
                              Games Consol                                                                                 3,765       Two, 5
                                                                                                                                        ,485
                              1,004 m (3%) *
                                                                                                        Have TV set in              Three,
                                                                                                       home 31,194 m                1,994
                                   PC                                                                         (80%) *
                                   2,195 m (6%) *



                                                                                                   DStv in home 9,665 m (28%)
                                    VCR 2,887 m
                                                                                                                            *
                                    (8%) *


                               DVD Player
                                                                                                      PVR in home 678k (2%) *
                               18,513 m (53%) *                                                  HD PVR in home – 488k (1.4%) *


* Source: AC Nielsen, AMPS‟12 (universe: 34,934 m adults aged 15+
# Source: TGI 2012, Adults LSM 6+ (universe: 18,896 m, 54% of total)
Access Internet = 8% *                                Listen to Radio = 93%
                               Have cell phone = 83% *                                    Commercial = 90%
  View TV = 92% *             Digital channels will continue to                          Community = 26% *
Will remain king for now,       expand strongly, with mobile             Radio will become more activated & cross-over into
but messaging needs to      overtaking PC as first choice for web         other experiential platforms like internet, mobile &
 be relevant & break                      access.                             off-line activations, events & experience.
        through.


                                                                    Go to Cinema = 8% *
                                                                Digital sound & picture will
                                                             enhance the viewing experience.
                                                            Theatres will offer multi-touchpoint
                                                                       engagement.
                                                                                                        Read Papers = 50%
                                                                                                               Dailies 31%
                                                                                                            Weeklies 33% *
                                                                        Read Magazines =                Newspaper circulations
                                                                             50% *                        will be stagnant, but
                                                                       Magazines will continue to        relevant titles will still
                                                                        offer high engagement              deliver consumer
                                                                            reader-specific                     prospects.
                                                                             environments.
     Viewers &
  Readers will be
 consuming more                                                                    Seen ads on OOH = 88%
   screens more                                                                      OOH Home will continue to
       often.                                                                      fragment whilst offering new &
                                                                                         exciting formats.


   28


   Source: AMPS‟Jul‟11-Jun‟12 (* = weekly reach potential by medium), print is average issue readership
The Digital Home is
becoming a reality
Homes have multiple devices


29
There are now multiple devices in home

      SCREEN ACCESS IN HOME %                                   MOBILE & ON-LINE CONSUMERS %

                                                           89                  Own / rent / use Cell.
                                                                               Average of 2.2 cell
                                                  DVD                          phones per home
                                                  player
                                                                 81.8
                                                                          Internet access
                                                                          at home

                                           DStv                                    Internet access
                                           sub                                     at work
                                 Desktop
                                                     51                                   Internet
                        Laptop                                                            access OOH
                                                                                                     Mobile Internet          13% of homes have
                  VCR                                                                                access
                                                                                                                           Internet access (1,811 m)
         Games
         Consol                                                                                               Access               Tablet    0.4
                                             27
                                                                                                           Internet at
                                                                                                                place             Dial up    1
     PVR                                                                                                        study
                                                                                                                                Wirless
                                     14                                                                                                       2
                                                                                                                               connection
                            12                                          13.0
                    8                                                                                                               ADSL         3
                                                                                  6.0                4.9
     2       3                                                                             4.0                 3.0       Wireless network            4.5

                                                                                                                          Mobile network                   8

                                                                                                                             Mobile WAP                    8

             14,074 m households                                 34,934 m adults aged 15+                                  Mobile Internet                     11




30         Source: Amps‟12, adults aged 15+
Video viewing is
becoming more
complex

TV still king & growing
Some viewing on other devices


31
Television continues to grow
albeit at a slower rate
                                            100

  Past 7 day viewership has grown from       80

     78% in 2005 to 92% in 2011/12.          60

                                             40
     SA Pay TV (DStv) now reaches
                                             20
 29%, having grown viewers fast via their
                                              0
      Compact entry-level offering.                      2007           2009          2012
   The launch of the only competitive             S1    S2   S3   eTV   DStv   Top   Community TV
    satellite offering, Top TV, has had
    minimal effect in the marketplace.




                                                           TV Clutter is
                                                       increasing & noting
                                                            declining.
                Viewing of TV                           More channels to
              online is at 4% &                         come & growth of
              via cell phone 2%                          community TV.




32   Source: Amps‟11/12, adults aged 15+
SA is facing the same evolution as other markets
around the world; the development of “3-screen”
consumption: TV, Internet & Mobile.

In most developed markets the two smaller
screens have matured and taken share away from
the television screen.
But for now TV is the primary audio-visual
platform in SA.

                                         But let‟s not downplay how quickly technology will
                                         adapt our consumption patterns of these three
                                         screens:
                                           • DStv has Mobile TV (the Drifter)
                                           • DStv has launched VOD (Video On Demand) to
                                              its premium subscribers, Box Office.
                                           • Incidence of time-shift viewing via PVR is
                                              growing off a small base.
                                           • Smart phones are growing very quickly here and
                                              price is not longer a barrier for the poorer or
                                              younger cohorts.
                                           • Broadband capacity will improve considerably in
                                              the near future and will quickly explode Internet
                                              connectivity & usage.


 33
Strong growth for
Internet


Strong growth from
low base


34
Access to Internet has grown strongly in a short space of time

             Internet %                                   Yesterday                 Past week                  Past month
             Adults 15+ (Amps)
             Jun‟11                                           11                       16                           18

             Jun`12                                          13                        19                           22

             Adults LSM 9-10

             Jun‟11                                          39                        52                           57

             Jun`12                                          46                        59                           64


  60                                                                                                                                    52
                                                                                                                              49
  50      Internet activities %
  40
  30                                                                                         Internet activities %
                                                                                                   24      25
  20                                           13            13            16           14                                                   14
                                 11                                                                                                12
                      8                                                                                  5             6
  10     2   1            2           3             3              3            4            4
   0
        Listen to     Shop    Read/access     Directory       Music       Games       Chat/Instant   Banking       Social     E-Mail    Search
         Radio                  current       Services      downloads                 messaging                  Networking
                              news/articles
                                                                       LSM 8-10       Total 15+
       AMPS 2011/12




  Source: AMPS
Internet Trends in 2013


Internet penetration is on an
upwards trend and is a key
priority for both the Department   Increased access is dependent
of Communications and the          on capacity of SA‟s undersea
industry as a whole.               cable, which is projected to grow
                                   as follows:
Online access from a laptop or
desktop is primarily used by         2011       2.69 Terabits per
                                                second (Tbps)
higher LSM‟s for now, with
access at work being key.            End 2012   11.0 Tbps (projected)

                                     2013       24.6 Tbps (projected)
Mobile cannot be
ignored


Leap-frogging internet
as key device




37
Smart phone
                                                                        penetration = 15%
                                                                        (Source: Google Mobile Planet survey
                                                                        2012)




                                                                                                               Phones in home
                                  Send SMSs                      62.1
                                                                                                                 83% of adults
                                    Send PCM's                   61.8                                            in SA have a
                                    Take photos           39.2
                                                                                                                   cell phone
                              Listen radio station      26.0

                                     Play Games         23.8



                                        Take video
                                                          22.5
                                         recordings
                                   D'load / Listen to
                                                          20.7
                                        music
                                      Send/Receive
                                                          20.6
                                          MMSs
                                  Access Internet or
                                                          18.3
                                        Web
                                  Social Networking      18.1

                                  Instant messaging      17.5

                                                                                   The cell
                                                                                    phone
                                                                                   numbers
38   Source: AMPS‟Jul‟11-Jun‟12                                                                                2/15/2013
Mobile trends for 2013


     There are 53 million cell phone connections
     in South Africa and some citizens have more                      105% Mobile Penetration
     than one active SIM card (to capitalise on
     freebies from different networks).



          The most popular phone in South Africa is not
          Blackberry, but rather the Samsung E250, with                   60% of feature
          sales having reached 4.5m. It comes with a                     phones are WAP
          web browser, FM radio, music player and                            enabled
          Bluetooth.



                      This translates to 7.5 million South Africans.
                      Smartphone penetration increased by 3% in
                      the 2nd Quarter of 2012, while the feature              15% have
                      phone market declined by 4%.                              Smart
                      44% of smartphones are Blackberry due to                 phones
                      low data charges.


            Source: Yonder Media, Jan 2012, Mobile Insights Report,
39          AdMobi, 2012 and Pixelvulture Infographic
                                                                                         2/15/2013
Use of social media is
growing fast

 Mobile access is key



40
Cell phones have overtaken desktops as primary
          device for social networking



                             %


     %                                             19

                   33              6
                                            3
         14 12
                                 Social networking via PC


     Social networking via
          cell phone




                                       Source: AMPS‟Jul‟11-Jun‟12
Social Media Users in SA

Facebook: 7m via
desktop & 6 m via
mobile

Mxit: 7.2 m active
users

Linkedin: 2.2 m

Twitter: 1.1 m

Pinterest: 360 k
                                   South Africans are highly social, and
                                   Facebook is the most pervasively
                                         used social networking
                                   platform, especially amongst higher
                                  LSMs. Mobile is a key means of access
                                               to Facebook.
  42   Source: Socialbakers.com
8. Radio is becoming
more activated

High reach
Use of multi-touchpoints
Some listening via other devices
Radio continues to deliver
strong regional reach


      50%
      40%      ¼ hour Mon-Fri: am & pm drive-time
      30%
      20%                                                                   Average
      10%                                                                    hours
      0%
                                                                         listened per
             0
             1
             2
             3
             4
             5
             6
             7
             8
             9
            10
            11
            12
            13
            14
            15
            16
            17
            18
            19
            20
            21
            22
            23
                         Dec-11    Oct-12   Dec-12                         day: 3h31




            Wide range of stations genres & footprints
                                                                                             93%
                                                             26% listened to
                                                                                         listened to
                                                               community
                                                                 radio                     radio P7
                                                                P7 days                      days


                                                         Listening on DStv audio channels
                                                         0.5%, online 4.1% & via cell phone
                                                                       26.0%




 44    Source: RAMS Dec‟12, adults 15+
Radio is healthy with some winners and losers




                                                   SABC ALS is losing                              Radio is being used
    Average time spent                              ground to English                              around a big idea &
     listening is slightly                            stations due to                           encourages listener / DJ
down, P7D listenership is                            ubanisation e.g.                                 interaction: on-
stable. Number of stations                       Metro, Gagasi, Heart. We                       air, mobile, internet, soci
   listened to p/week at                          have strong regionals:                           al platform, on-the-
         a stable 2.1.
                             Station formats & 94.7, OFM, Jakaranada                            ground, experience, etc.
                             touchpoints have                &              Many community
                         changed; moving from            E. Coast        stations, although they
                           audio to interaction:                         often lack funding, are
                           finding new ways to                              not professionally
                        connect with, grow loyal                           managed & are not
                           listeners & increase                           reliable with flighting
                                ad revenue.                                        logs.


     Source: AMPS‟Jul‟11-Jun‟12 & RAMS 2012
OOH is fragmenting

Wide range of options with new regional
tenders
Growth of digital formats off small base
Marketers making more use of smaller
formats
OOH now offers much more
     innovation, creativity & targeting;
      with cost and clutter varying by
                 situation.

                                                                  Sees ads on in past 7 Days

                                                       Trailers                 31
                                                  Bus Shelters                       38
                                                Building Wraps                       40
      Static OOH formats are slowly                     Buses                             47
     becoming digitised, with the aim                     Bins                                 54
      of increased noting levels and
                                                     Billboards                                     73
       revenue share (but is still an
      “under researched” medium).                Mini bus taxis                                      77




                                    Considerable amounts of consumer time is spent daily in captive
                                            transit mode; via either public or private transport.
                                    Shopping frequencies are growing between usual bulk month-end
                                       “big shop”; with brand switching decisions made at shelf; so
                                     talking to these shoppers closest to point-of-purchase (ZMOT) is
                                                          more critical than ever.


47     Source: AMPS‟Jul‟11-Jun‟12
OOH trends in 2013

    More digital sites available but
     still too expensive (x8 times                                There will be little media rate
     more expensive than a static                               inflation, +-4% anticipated when
                                                                   comparing 2013 with 2012.
     billboard), but is the impact
               worthwhile?                                     There will also be no rate inflation
                                                                this year for the larger formats.




                                                                                        Additional
                                                                                           activity
                                                                                          closer to
                                                                                        POS e.g. in
                                                                                       malls, tavern
                                                                                       s, bars, pubs
                                                                                           , clubs

                        New tenders
                          for street         ACSA has cut
                          furniture         down on airport
                            (street              clutter
                         poles, bus           internally &
                          shelters)          externally (but
                       opening up e.g.       prices will go
                         Durban but         up to reap same
                        could create            revenue)
                       clutter in other
                             areas
        48
Source: AMPS‟Jul‟11-Jun‟12
Print is gaining and
losing selectively


Magazines are holding on
Newspaper readership is in
slight decline
The Magazine Landscape is still holding its own

                                        Online magazine readership
                                        reflects a 34% YOY growth
                                        off a small base; with 4%
                                        reading a magazine or
                                        newspaper online.

                                        The average magazine
                                        reader buys more than 3
                                        publications per month.          Magazine content & related touchpoints
                                                                         have also changed significantly.
                                        Established magazines are        E-Zines & magazine websites with
                                        still enjoying high reader       exclusive content are growing
                                        loyalty and invested interest.   significantly, with publishers‟ realising that
                                                                         consumers need “more value” &
                                        The Audit Bureau of              information on the go.
                                        Circulation reports on 512
                                        (audited) titles.                                       Glamour uses
                                                                                                SnapTag QR codes to
Readership                                                                                      provide extra content
                 Jun     Dec      Jun                                                           that is relevant to an
is down
                  11      11      12                                                            already-engaged
marginally %
                                                                                                group of users.
Magazines       50.9     50.5    48.8


        Source: AMPS‟ 09/10, 01/11 & 11/12
Newspapers are not really
    growing, but there are exceptions.
      In 2004 the Daly Sun had 2.3 m readers (8%), but by
     2012 that figure had doubled to 5.7 m (16%). It is now
      the most widely read daily newspaper in the country.
                     (Source: AMPS 04-12)

       According to 2012 Q3 data from
       ABC, circulation of daily newspapers has
       declined annually by 5.75% since
       2008, equivalent to 461,000 copies. Source:
       ABC




Newspaper                     Jun        Dec        Jun
penetration %                  11         11         12

Daily newspapers             30.3        30.8      30.9

Weekly newspapers            33.5        34.1      32.8

Total Newspapers             48.0        48.9      50.0



           Source: AMPS‟Jul‟11-Jun‟12
Cinema remains
niched but impactful


3D driving growth
Selective audience
Inclusion of more experiential touchpoints
Attendance reflects steady growth
YOY, driven by accessibility e.g.
new malls & 3D. Competition for
video entertainment is increasingly
coming from uptake of new
technology like online movie
downloads, shorter times of DVD
release & PVR time-shift viewing.




                                2,317 m (5.7%) of                         Audience threats are
   Attendance are                                       72% are <34
                                 adults 15+ have                           high ticket cost for
  small & are very                                     years, 68% are
                                seen to cinema in                          consumers & high
  „title dependent‟                                  LSM 8-10 & 77%
                                 the past month.                               CPT‟s for
                                                    live in metro areas
                                                                              advertisers.



       Cinema attracts limited but highly engaged numbers
  53    Source: AMPS‟Jul‟11-Jun‟12
Cinema Trends for 2013




   Better picture                                              Will offer
     & sound:                                                 engagement
                                      More                                                  Ways to increase
  High frame rates will         blockbusters to            beyond the screen:                 ad noting:
    impact the viewer             attract more
experience & advertising                                   Offering customers a multi-     Millward Brown shows that
  e.g. „The Hobbit: An             audience:                 touchpoint experience;         ad noting increases by
Unexpected Journey‟ was                                          from digital ticket       +38% when using cinema
 first blockbuster to be              With digital         purchase, foyers, queues, c         in combination with
 shown at High Frame          projection, movies can be    atering dwell time, ticketing            television.
         Rate 3D.             launched locally closer to    to onscreen experience.
                                    release date.
Dolby Atmosa sound also                                       We will also see more
moves around the theatre.                                        cinema OOH.




   54   Source: AMPS‟Jul‟11-Jun‟12
Thank you




55

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SA consumer, marketing & media trends feb'13 rev5

  • 1. 2013 Consumer, Marketing & Media Trends January 2013
  • 2. Consumer trends in SA Shoppers will be prudent and seek value - „more for more‟. 2
  • 3. Shoppers will be prudent and seek value - „more for more‟ South Africans tend to be „brand butterflies‟ – seeking well known brands but not always staying loyal. Since 2007 fewer middle class consumers say “I treat myself to things I don‟t need”; in particular in UK, South Africa & the USA. Source: TGI 2012 3
  • 4. Consumers will be more clued up with critical information at their fingertips about what is right & fair Consumers now only have to “Google‟ to find width and depth of information as well as opinions from a wide spectrum of both brand advocates and brand detractors! And in SA the mobile phone is now the “first port of call” when searching: 14% of adults 15+ search via PC compared with 17% who search via cell phone. 4 Source: AMPS 11/12
  • 5. The black middle class has vast economic power Marketers are attracted to this group because of perceived growth. Marginal Strugglers (15.6m) : 45% of population & 37% of spend Skilled Strugglers (2.7m): 8% of population & 12% of spend Not a homogeneous group, household income ranges widely from R3,800-R13,700 p/m. • Marginal Strugglers are the mass middle class, amongst whom there is despondency due to lack of jobs. • Skilled Strugglers are the upper end of middle class, with reasonably high levels of education; they seek value and are shopping around more than ever before in many categories. Source: UL Majority Report 2012 5
  • 6. Consumers will want to tell stories about their purchases As brands tell stories that aren't known to the masses, and as experiences and non-consumption-related expenditures take over from physical (and more visible) status symbols, consumers will increasingly have to tell each other stories to achieve a status dividend from their purchases. There will be a shift from brands telling a story, to brands helping consumers tell status-yielding stories to other consumers. 6 Source: Trendwatching.com 2013
  • 7. Consumers will play an active role in shaping/changing brands? Understanding the consumer journey & how different segments make decisions, the influencers of those decisions & drivers of engagement is a critical component for future success. Pick „n Pay is the number one Engager brand in SA 7 Source: SA Engager benchmark study 2011 - Yellowood
  • 8. Consumers will want apps that save time & effort • Downloading popular mobile apps via capable handsets (17% of Smartphone owners have recently downloaded an App). • 28% of consumers use their smartphones • Most popular apps are entertainment- for price comparisons or product info related e.g. music, social networking & when shopping. games. • 20% have also changed their minds about a purchase, as a result of retrieving info via a smartphone. • 25% use their smartphones when • 15% of users have used a mobile shopping physically. coupon in a store. • 47% have directly shopped via the device • Almost 84% of users have noticed in the past month. mobile advertising, mostly on search engines. • Almost 70% have taken action after seeing a mobile ad. 8 Source: Mobile Planet 2012
  • 9. Marketing trends in SA Shopper marketing will be key & brands need to build gaming type experiences. 9
  • 10. • Shoppers are demanding richer interactive Shopper marketing browsing & purchasing experience - memorable brand entertainment. will be key & brands • Shoppers are becoming more dependent on their need to build gaming mobile devices as part of an integrated experience. • We will see more integration of retailers' online type experiences operations & bricks-and-mortar stores, to attract customers & increase sales. e.g. Mr Price Online now has an online store‚ which allows shoppers to have their purchases delivered to their street address‚ post office or store for R35. • Brand owners & retailers will build loyalty & strengthen bonds by offering customers value- added services in-store & at the point of purchase. • Driving loyalty programs is critical („burn and earn‟) e.g. eBucks and PnP – the list is huge!. • ZMOT (Zero moment of truth) is now key. The number of locals shopping online has steadily increased over the past two years, with 58% of active internet users saying that they use the internet for shopping; up from 53% in 2010 and 44% during 2009. 10 Source: MasterCard‟s survey (Dec‟12)
  • 11. Consumers are getting closer to and more involved Brands are verbs with the brand experiences via co-creation & social media. & their success is shaped by Brands are harnessing the power of the Internet & their consumers social media by optimising user-generated content (UGC). Brands that understand the power of co- creating together with consumers tap into the creativity of their biggest fans. This also means encouraging and actively participating in reviews of their products and conversations around them, on both their own & third party websites. Laundry brand Omo participated in an international competition held by MOFILM (an organisation which provides creative content to internet & mobile phone companies) in which it asked consumers around the world to make their own short film on the theme of its brand vision, 'Dirt is Good'. 11
  • 12. Social Media is spreading brands views & news much faster Social media spreads brand values and experiences like wild-fire and being in touch with consumers 24/7 allows for constant relevancy in their lives. Many companies are recognising the potential of social media, with its impact being felt along the entire value chain. e.g. FNB has created an online personality called RBJacobs that has quickly become a credible & approachable representation of the brand on Twitter, Facebook & LinkedIn. RBJacobs allows FNB‟s social media team to maintain a single style & ad tone-of-voice that is now synonymous with FNB‟s social media presence. 12
  • 13. Brands need „activations‟ to help them stand out from the crowd Carling Black Label "Be the Coach" campaign took consumer interactivity to new levels, with soccer fans casting 11 m votes to pick the teams for a special cup match between SA's top 2 teams, the Kaiser Chiefs & Orlando Pirates. The campaign allowed fans to select a player in a preferred position via USSD. Participants then heard from the coaches of the teams via pre- recorded messages. Then, during the actual match, watched by 80,000 in the stadium and millions on TV, fans got to actually vote via mobile for a live substitution! 13
  • 14. Consumers lead both real & digital lives simultaneously Brands need to answer the demand for integrating the real & digital world seamlessly. LEGO is an innovative brand in the digital ecosystem, having breathed new life into its „brick‟ by recognising its mature users & kids interaction that the web has allowed. 1. Play with the past to preserve expectations of original users: LEGO Factory is a free download that allows users to design & order their own toys. 2. Use the present to build brand loyalty with kids in the web era: LEGO Club offers content & tools to stimulate creativity of children. My LEGO Network is a kids platform for creating their own web page & sharing creations. ReBrick is a sharing platform for kids 13+. LEGO CUUSOO is about fan creativity where LEGO asks its community to create & submit designs for feedback. 3. Develop the brand through innovative partnerships: LEGO has learned to interact with fans & leverage online communities, not control them. LEGO Ambassadors & LEGO Universe Partners align themselves with communities of passionate consumers, to jointly define the company‟s next innovation. 4. Since 2008 LEGO Digital Boxes have been in test: An interactive augmented reality kiosks that allow children to visualise the content of each box in 3D. Lego‟s new Robot kit Reptar" EV3 Mindstorms kit (which can talk to iPhones & other Apple devices) launched at Consumer Electronic will go on sale In July 2013 14
  • 15. Mobile is key for consumer • The importance of mobile connectivity in connectivity our lives is growing each year. • While the simplicity of a single device may be desirable, consumers are acquiring an increasing number of devices whose utility is a function of their ability to be connected. • With the demand for a widening array of devices unlikely to satiate in the near future, a growing proportion of devices will become connected. • Connectivity becomes a core functionality as it adds value to devices and to content. 15 Source: Deloitte Mobile Consumer Survey 2013
  • 16. Macro demographic trends Young market Don‟t ignore BOP Growth of middle class Transport drives shopper access
  • 17. Demographic trends in SA We are a very young & majority black market 17
  • 18. We are a very young market: 50,586 m people 15,813 m (31%) are under the age of 15 (AMPS only measures 15+) 6,000,000 12 10 10 11 10 000's % 10 5,000,000 9 8 4,000,000 7 8 3,000,000 5 4 4 2,000,000 3 4 3 2 1,000,000 1 1 1 0 0 80+ 10 to 14 15 to 19 20 to 24 25 to 29 30 to 34 35 to 39 40 to 44 45 to 49 50 to 54 55 to 59 60 to 64 65 to 69 70 to 74 75 to 79 0 to 4 5 to 9 18 Source: STATS SA Mid-year 2011 estimate
  • 19. Contextualising SA‟s BOP (Bottom of Pyramid) Number of households & Total average average monthly income: household income: 3,920 m R2,493 (29%) LSM 1-4 R9,773 bill (6%) 5,352 m LSM 5-6 R30,737 bill R5,743 (38%) (18%) 2,709 m LSM 7-8 R48,797 bill "If you build it for R18,013 (19%) (28%) the poor, the rich can come. If you build it for the 2,093 m LSM R83,940 bill rich, the poor can't R40,105 (14%) (48%) come.“ 9-10 C.K.Prahalad Total Households: 14,075 m Average household income per month: R12,310 19 Source: AMPS 2011/2012
  • 20. We are seeing upward LSM movement as population gains access to better opportunities & services 100% 90% 80% 70% 60% Profile 50% 40% 30% 20% 10% 0% 2007 2008 2009 2010 2011 2012 LSM 8-10 20 21 23 24 23 23 LSM 6-7 27 28 29 31 34 34 LSM 3-5 39 39 38 38 36 36 LSM 1-2 14 12 11 8 7 7 20 Source: AMPS 2008-2012
  • 21. Size of the middle class (LSM 5-6) is strongly evident 9000 8000 Growing middle class 7000 numbers: LSM 5-6 up 6000 from 32% in 2007 to 5000 39% in 2012 000's 4000 3000 2000 1000 0 LSM 1 LSM 2 LSM 3 LSM 4 LSM 5 LSM 6 LSM 7 LSM 8 LSM 9 LSM 10 2007: 31,110 m 1287 3034 3366 4290 4516 5379 2885 2096 2359 1898 2008: 31,304 m 1062 2729 2878 4525 4855 5682 2932 2175 2561 1905 2009: 32,498 m 1031 2436 2610 4641 5153 6086 3182 2449 2895 2015 2010: 34,020 m 808 1944 2394 4744 5636 6891 3621 2830 3038 2114 2011: 34,934 m 701 1608 2204 4459 6071 7774 3932 2911 3153 2120 2012: 34,934 m 661 1430 2143 4586 6008 7896 4038 2894 3190 2088 21 Source: AMPS 2008-2012
  • 22. Only LSM 8-10 adults 15+ are not a black majority 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Total LSM 1 LSM 2 LSM 3 LSM 4 LSM 5 LSM 6 LSM 7 LSM 8 LSM 9 LSM 10 15+ Black Coloured Asian White LSM 7 functions as a tipping point, sometimes behaving like LSM 6 (displaying emerging market behavior and characteristics) and sometimes behaving like LSM 8 (displaying characteristics and behavior of developed markets) Source: Amps 2011/12
  • 23. Type of transport determines access to retail outlets Mini bus taxis dominate up to LSM 5-6 with private transport kicking in at LSM 7-8 Mode % Total LSM LSM LSM LSM aged 15+ 1-4 5-6 7-8 9-10 Mini bus taxi 52 59 68 63 15 Train 3 2 3 4 2 Bus 9 10 11 10 4 Private car 45 21 32 47 93 24 Source: AMPS Junl‟11-Jun‟12
  • 24. Media Trends in SA 2013 - Increasing channel fragmentation & uptake of digital media… The digital home is becoming a reality 25
  • 25. More media choices Consumers are consuming more media via more devices more often 26
  • 26. The South African Media Universe The media solar system is much busier than ever before PC & mobile device Social media users ownership PC - 4,300 m (12%) * Cell phone - 1,600 m (5%) * 28,971 m have cell phone (83%) * Hours/week, Int 23% have access to ernet, 3.82 Internet at LSM 7+ LSM 7+ People home * People viewing Each month using the consumers are 3+ hours per Internet for 5+ using more week of media across hours per recorded TV: more devices week: 1,385 TV ownership 1,305 m (7%) # under the sun (7%) # iPod 645k (1.9%) * Hours/week, TV , 3.4 One, 2 Games Consol 3,765 Two, 5 ,485 1,004 m (3%) * Have TV set in Three, home 31,194 m 1,994 PC (80%) * 2,195 m (6%) * DStv in home 9,665 m (28%) VCR 2,887 m * (8%) * DVD Player PVR in home 678k (2%) * 18,513 m (53%) * HD PVR in home – 488k (1.4%) * * Source: AC Nielsen, AMPS‟12 (universe: 34,934 m adults aged 15+ # Source: TGI 2012, Adults LSM 6+ (universe: 18,896 m, 54% of total)
  • 27. Access Internet = 8% * Listen to Radio = 93% Have cell phone = 83% * Commercial = 90% View TV = 92% * Digital channels will continue to Community = 26% * Will remain king for now, expand strongly, with mobile Radio will become more activated & cross-over into but messaging needs to overtaking PC as first choice for web other experiential platforms like internet, mobile & be relevant & break access. off-line activations, events & experience. through. Go to Cinema = 8% * Digital sound & picture will enhance the viewing experience. Theatres will offer multi-touchpoint engagement. Read Papers = 50% Dailies 31% Weeklies 33% * Read Magazines = Newspaper circulations 50% * will be stagnant, but Magazines will continue to relevant titles will still offer high engagement deliver consumer reader-specific prospects. environments. Viewers & Readers will be consuming more Seen ads on OOH = 88% screens more OOH Home will continue to often. fragment whilst offering new & exciting formats. 28 Source: AMPS‟Jul‟11-Jun‟12 (* = weekly reach potential by medium), print is average issue readership
  • 28. The Digital Home is becoming a reality Homes have multiple devices 29
  • 29. There are now multiple devices in home SCREEN ACCESS IN HOME % MOBILE & ON-LINE CONSUMERS % 89 Own / rent / use Cell. Average of 2.2 cell DVD phones per home player 81.8 Internet access at home DStv Internet access sub at work Desktop 51 Internet Laptop access OOH Mobile Internet 13% of homes have VCR access Internet access (1,811 m) Games Consol Access Tablet 0.4 27 Internet at place Dial up 1 PVR study Wirless 14 2 connection 12 13.0 8 ADSL 3 6.0 4.9 2 3 4.0 3.0 Wireless network 4.5 Mobile network 8 Mobile WAP 8 14,074 m households 34,934 m adults aged 15+ Mobile Internet 11 30 Source: Amps‟12, adults aged 15+
  • 30. Video viewing is becoming more complex TV still king & growing Some viewing on other devices 31
  • 31. Television continues to grow albeit at a slower rate 100 Past 7 day viewership has grown from 80 78% in 2005 to 92% in 2011/12. 60 40 SA Pay TV (DStv) now reaches 20 29%, having grown viewers fast via their 0 Compact entry-level offering. 2007 2009 2012 The launch of the only competitive S1 S2 S3 eTV DStv Top Community TV satellite offering, Top TV, has had minimal effect in the marketplace. TV Clutter is increasing & noting declining. Viewing of TV More channels to online is at 4% & come & growth of via cell phone 2% community TV. 32 Source: Amps‟11/12, adults aged 15+
  • 32. SA is facing the same evolution as other markets around the world; the development of “3-screen” consumption: TV, Internet & Mobile. In most developed markets the two smaller screens have matured and taken share away from the television screen. But for now TV is the primary audio-visual platform in SA. But let‟s not downplay how quickly technology will adapt our consumption patterns of these three screens: • DStv has Mobile TV (the Drifter) • DStv has launched VOD (Video On Demand) to its premium subscribers, Box Office. • Incidence of time-shift viewing via PVR is growing off a small base. • Smart phones are growing very quickly here and price is not longer a barrier for the poorer or younger cohorts. • Broadband capacity will improve considerably in the near future and will quickly explode Internet connectivity & usage. 33
  • 33. Strong growth for Internet Strong growth from low base 34
  • 34. Access to Internet has grown strongly in a short space of time Internet % Yesterday Past week Past month Adults 15+ (Amps) Jun‟11 11 16 18 Jun`12 13 19 22 Adults LSM 9-10 Jun‟11 39 52 57 Jun`12 46 59 64 60 52 49 50 Internet activities % 40 30 Internet activities % 24 25 20 13 13 16 14 14 11 12 8 5 6 10 2 1 2 3 3 3 4 4 0 Listen to Shop Read/access Directory Music Games Chat/Instant Banking Social E-Mail Search Radio current Services downloads messaging Networking news/articles LSM 8-10 Total 15+ AMPS 2011/12 Source: AMPS
  • 35. Internet Trends in 2013 Internet penetration is on an upwards trend and is a key priority for both the Department Increased access is dependent of Communications and the on capacity of SA‟s undersea industry as a whole. cable, which is projected to grow as follows: Online access from a laptop or desktop is primarily used by 2011 2.69 Terabits per second (Tbps) higher LSM‟s for now, with access at work being key. End 2012 11.0 Tbps (projected) 2013 24.6 Tbps (projected)
  • 36. Mobile cannot be ignored Leap-frogging internet as key device 37
  • 37. Smart phone penetration = 15% (Source: Google Mobile Planet survey 2012) Phones in home Send SMSs 62.1 83% of adults Send PCM's 61.8 in SA have a Take photos 39.2 cell phone Listen radio station 26.0 Play Games 23.8 Take video 22.5 recordings D'load / Listen to 20.7 music Send/Receive 20.6 MMSs Access Internet or 18.3 Web Social Networking 18.1 Instant messaging 17.5 The cell phone numbers 38 Source: AMPS‟Jul‟11-Jun‟12 2/15/2013
  • 38. Mobile trends for 2013 There are 53 million cell phone connections in South Africa and some citizens have more 105% Mobile Penetration than one active SIM card (to capitalise on freebies from different networks). The most popular phone in South Africa is not Blackberry, but rather the Samsung E250, with 60% of feature sales having reached 4.5m. It comes with a phones are WAP web browser, FM radio, music player and enabled Bluetooth. This translates to 7.5 million South Africans. Smartphone penetration increased by 3% in the 2nd Quarter of 2012, while the feature 15% have phone market declined by 4%. Smart 44% of smartphones are Blackberry due to phones low data charges. Source: Yonder Media, Jan 2012, Mobile Insights Report, 39 AdMobi, 2012 and Pixelvulture Infographic 2/15/2013
  • 39. Use of social media is growing fast Mobile access is key 40
  • 40. Cell phones have overtaken desktops as primary device for social networking % % 19 33 6 3 14 12 Social networking via PC Social networking via cell phone Source: AMPS‟Jul‟11-Jun‟12
  • 41. Social Media Users in SA Facebook: 7m via desktop & 6 m via mobile Mxit: 7.2 m active users Linkedin: 2.2 m Twitter: 1.1 m Pinterest: 360 k South Africans are highly social, and Facebook is the most pervasively used social networking platform, especially amongst higher LSMs. Mobile is a key means of access to Facebook. 42 Source: Socialbakers.com
  • 42. 8. Radio is becoming more activated High reach Use of multi-touchpoints Some listening via other devices
  • 43. Radio continues to deliver strong regional reach 50% 40% ¼ hour Mon-Fri: am & pm drive-time 30% 20% Average 10% hours 0% listened per 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Dec-11 Oct-12 Dec-12 day: 3h31 Wide range of stations genres & footprints 93% 26% listened to listened to community radio radio P7 P7 days days Listening on DStv audio channels 0.5%, online 4.1% & via cell phone 26.0% 44 Source: RAMS Dec‟12, adults 15+
  • 44. Radio is healthy with some winners and losers SABC ALS is losing Radio is being used Average time spent ground to English around a big idea & listening is slightly stations due to encourages listener / DJ down, P7D listenership is ubanisation e.g. interaction: on- stable. Number of stations Metro, Gagasi, Heart. We air, mobile, internet, soci listened to p/week at have strong regionals: al platform, on-the- a stable 2.1. Station formats & 94.7, OFM, Jakaranada ground, experience, etc. touchpoints have & Many community changed; moving from E. Coast stations, although they audio to interaction: often lack funding, are finding new ways to not professionally connect with, grow loyal managed & are not listeners & increase reliable with flighting ad revenue. logs. Source: AMPS‟Jul‟11-Jun‟12 & RAMS 2012
  • 45. OOH is fragmenting Wide range of options with new regional tenders Growth of digital formats off small base Marketers making more use of smaller formats
  • 46. OOH now offers much more innovation, creativity & targeting; with cost and clutter varying by situation. Sees ads on in past 7 Days Trailers 31 Bus Shelters 38 Building Wraps 40 Static OOH formats are slowly Buses 47 becoming digitised, with the aim Bins 54 of increased noting levels and Billboards 73 revenue share (but is still an “under researched” medium). Mini bus taxis 77 Considerable amounts of consumer time is spent daily in captive transit mode; via either public or private transport. Shopping frequencies are growing between usual bulk month-end “big shop”; with brand switching decisions made at shelf; so talking to these shoppers closest to point-of-purchase (ZMOT) is more critical than ever. 47 Source: AMPS‟Jul‟11-Jun‟12
  • 47. OOH trends in 2013 More digital sites available but still too expensive (x8 times There will be little media rate more expensive than a static inflation, +-4% anticipated when comparing 2013 with 2012. billboard), but is the impact worthwhile? There will also be no rate inflation this year for the larger formats. Additional activity closer to POS e.g. in malls, tavern s, bars, pubs , clubs New tenders for street ACSA has cut furniture down on airport (street clutter poles, bus internally & shelters) externally (but opening up e.g. prices will go Durban but up to reap same could create revenue) clutter in other areas 48 Source: AMPS‟Jul‟11-Jun‟12
  • 48. Print is gaining and losing selectively Magazines are holding on Newspaper readership is in slight decline
  • 49. The Magazine Landscape is still holding its own Online magazine readership reflects a 34% YOY growth off a small base; with 4% reading a magazine or newspaper online. The average magazine reader buys more than 3 publications per month. Magazine content & related touchpoints have also changed significantly. Established magazines are E-Zines & magazine websites with still enjoying high reader exclusive content are growing loyalty and invested interest. significantly, with publishers‟ realising that consumers need “more value” & The Audit Bureau of information on the go. Circulation reports on 512 (audited) titles. Glamour uses SnapTag QR codes to Readership provide extra content Jun Dec Jun that is relevant to an is down 11 11 12 already-engaged marginally % group of users. Magazines 50.9 50.5 48.8 Source: AMPS‟ 09/10, 01/11 & 11/12
  • 50. Newspapers are not really growing, but there are exceptions. In 2004 the Daly Sun had 2.3 m readers (8%), but by 2012 that figure had doubled to 5.7 m (16%). It is now the most widely read daily newspaper in the country. (Source: AMPS 04-12) According to 2012 Q3 data from ABC, circulation of daily newspapers has declined annually by 5.75% since 2008, equivalent to 461,000 copies. Source: ABC Newspaper Jun Dec Jun penetration % 11 11 12 Daily newspapers 30.3 30.8 30.9 Weekly newspapers 33.5 34.1 32.8 Total Newspapers 48.0 48.9 50.0 Source: AMPS‟Jul‟11-Jun‟12
  • 51. Cinema remains niched but impactful 3D driving growth Selective audience Inclusion of more experiential touchpoints
  • 52. Attendance reflects steady growth YOY, driven by accessibility e.g. new malls & 3D. Competition for video entertainment is increasingly coming from uptake of new technology like online movie downloads, shorter times of DVD release & PVR time-shift viewing. 2,317 m (5.7%) of Audience threats are Attendance are 72% are <34 adults 15+ have high ticket cost for small & are very years, 68% are seen to cinema in consumers & high „title dependent‟ LSM 8-10 & 77% the past month. CPT‟s for live in metro areas advertisers. Cinema attracts limited but highly engaged numbers 53 Source: AMPS‟Jul‟11-Jun‟12
  • 53. Cinema Trends for 2013 Better picture Will offer & sound: engagement More Ways to increase High frame rates will blockbusters to beyond the screen: ad noting: impact the viewer attract more experience & advertising Offering customers a multi- Millward Brown shows that e.g. „The Hobbit: An audience: touchpoint experience; ad noting increases by Unexpected Journey‟ was from digital ticket +38% when using cinema first blockbuster to be With digital purchase, foyers, queues, c in combination with shown at High Frame projection, movies can be atering dwell time, ticketing television. Rate 3D. launched locally closer to to onscreen experience. release date. Dolby Atmosa sound also We will also see more moves around the theatre. cinema OOH. 54 Source: AMPS‟Jul‟11-Jun‟12

Hinweis der Redaktion

  1. Simplified wording
  2. Shopper marketing