1. Supporting Retailers and Pharmacies to
optimise their productivity. Driving customer
care and controlling cost.
Services Overview
www.rethinkproductivity.co.uk

2. ReThink’s Focus On Productivity
• Productivity specialist with industry “ReThink not only provided
us with a workload driven
wages model but also a
leading knowledge significant amount of retail
knowledge and experience
which benefited the
project overall. ReThink
• 20 years Workforce Management integrated well within the
team, supported and
challenged where needed
experience across Europe & Asia and were always on hand
to assist with any queries
or questions.”
Pacific Sarah Chitty,
Senior HR Business Partner
at Republic
• 10 years Retail store and head office “I have been impressed by
ReThink’s skill in being able
management experience to succinctly translate the
power of Work Study data
• Proven Return on Investment
in a way that Retailers
understand and can readily
link to their Workforce
Management systems.”
Peter Woodward,
Director at PSL
www.rethinkproductivity.co.uk

3. Customer
Experience
Strategy
Attendance Labour
Management Standards
WFM Cycle
Labour Process
Scheduling Improvement
Labour
Budgeting
www.rethinkproductivity.co.uk

4. Deliver your customer experience strategy through WFM.
• Integrating customer insights into People Planning
• Customer experience feedback – labour model impact
Customer
• Customer experience surveys
Experience
• Feedback into improved service
Strategy ROI - Using customer insights to drive improvements in
labour deployment improves customer experience
Setting pre work measurement definition of requirements, post
measurement interpretation and practical application of
standards.
• Measured activity standards developed to drive budget model
Labour • Engineered labour standards
Standards • Process analysis and measurement (work studies)
• Observation
ROI – Drive efficiency and reduce variance throughout your
business
www.rethinkproductivity.co.uk

5. Defining operating model processes to deliver the intended
customer experience.
• Business Process Re-engineering
• Process Mapping
Process
• Standards Database and Benchmark
Improvement ROI - Identification of inefficient processes and
quantification of improvement benefits
Top down/bottom up/what if? budget modelling.
• Reviewing and enhancing current budgeting processes.
• Operational Labour Cost Controls
• Bottom up budget development linked to corporate standards
Labour • Aligned with corporate goals and site-specific characteristics
Budgeting • Supporting Leadership engagement in understanding and
realising desired output
ROI - Quantified relationship between business volumes and
labour cost driving improved cost control
www.rethinkproductivity.co.uk

6. Finding the right solutions for all size businesses – SMEs through
to global businesses
• Undertaking simple store/team/dispensary profiling
• Full Workforce management applications - covering
Labour
budgeting, forecasting, scheduling, time and attendance solutions
Scheduling
• Vendor Selection/Trial Evaluation
• Standardisation of labour deployment throughout the estate
ROI - Improved placement to drive better customer experience
Attendance clocking via a range of solutions suitable for your
business
• Vendor Selection / Trial Evaluations
Attendance • Payroll systems integration
Management • Accurate absence recording, management and payment
ROI – Accurate, standardised and automated capture of
payroll data ensuring accurate payment for hours worked
and colleague behavioural change
www.rethinkproductivity.co.uk