1. A Strategic Value
Presentation
Presented to: Durr India
Presented by: Uniglobe Air Travel Bureau
1/12/2011 SLIDE 1 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

2. About UNIGLOBE Air Travel Bureau
 We Are:
• A Global network that specialises in Corporate Travel
Management
• 7 owned offices and 40 associate offices in India
• Over 700 associate locations, in over 50 Countries
worldwide
• Total India travel volume of more than INR 950 Crore
• Largest privately held Corporate Travel Management
company in India
• Largest UNIGLOBE Agency in Asia and Second largest
in world
• Started in 1962, 48 years of experience
1/12/2011 SLIDE 2 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

3. About UNIGLOBE Travel
UK
Canada
Europe
USA
China Japan
Middle East India
Africa
South
America
Australia
ADurr Indiaria | Belgium | Botswana | Canada | Channel Islands | China | Croatia | Czech Republic | England
France | Germany | Hong Kong | India | Italy | Iraq | Japan | Jordan | Kenya | Lesotho | Luxemburg | Malaysia
Gross annual turnover of C$ 3billion
Mexico | Moldova | Morocco | Namibia | Nigeria | Netherlands | Northern Ireland | Peru | Philippines | Poland
Romania | Singapore | South Africa | Sri Lanka | Slovenia | Swaziland | Switzerland | Tanzania | Thailand | Uganda
UAE | USA | Venezuela | Wales
1/12/2011 SLIDE 3 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

4. UNIGLOBE Travel South Asia Network
Chandigarh
Gurgaon
Delhi
Noida
Guwahati
Ahmadabad
Indore Kolkata
Jamnagar Vadodara
Anand
Rajkot
Nagpur
Mumbai
Pune
Hyderabad
Goa
Bangalore
Chennai
Ooty
Coonoor
Coimbatore
1/12/2011 SLIDE 4 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

5. Basic Services
 International & Domestic Air Ticketing
 Hotel bookings –India/ International
 24x7 support -Global Emergency Travel Assistance
 Visa Management Services
 Car Rental
 Passport Facilitation
 Loss/Misplaced Baggage Coordination
 Foreign Exchange
 Account Management
 Customized MI reports
 Industry Updates-news
 Meet & Assist at Airport
 VIP Handling
 Assistance with Excess Baggage
 Crisis Management
 Carbon Neutral Program
 Cost Reduction Projects
 Online Travel Insurance
 MICE Capabilities / Leisure Packages
 F.R.R.O Assistance
 Travel Audits and Special Projects
SLIDE 5 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

6. Our Principal Assets
Strategic Value
Travel Consulting +
Innovative Technology
Efficiency Cost
Quality
Travel Ease of
Consulting Use Innovative
Expertise
Technology
People Peace of mind
Comfort
1/12/2011 SLIDE 6 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

7. Difference we make to Durr India
 Strategic Value through Travel Consulting & Innovative
Technology
 Offshore Travel Management
 Uniglobe ATB Ongoing cost reduction program
 Global Hotel Consolidation
1/12/2011 SLIDE 7 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

8. Strategic Value
STRATEGIC
VALUE
Consulting
Technology
1/12/2011 SLIDE 8 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

9. Strategic Value of UNIGLOBE Air Travel Bureau in
Action…
 HCL  British Gas CSS
Technologies
 Headstrong Tyco Electronics
 Tech Mahindra
 Nike Indian Council of
 Dr Reddy’s Lab Cultural Relations
 Syntel India
 Mahindra Satyam Jubilant group
 Metro Cash & Carry
 MindTree Huawei
 Hindustan Times
 WNS TATA Communication
 Ernst & Young
 Bharti Group Vestas India
 Ministry of External
 Biocon Affairs Moser Baer
 Bharat Electronics
 GMR group
Limited Sony India
 GESCO
 CII Fleet Maritime Service
 Prime Minister’s Blue Dart
Office  Vestas
SLIDE 9 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

10. Travel Consulting
TRAVEL
CONSULTING Transactional
Consulting
@ People
24*7
Crisis Travel Management
Emergency
Management Consulting Services
Airport Offshore Travel Carbon Neutral
Facilitation Management Program
Services
Unmatched
In-house Documentation
Services
1/12/2011 SLIDE 10 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

11. Transactional Consulting @ People
 Key Features
• Experienced and empowered people; key to travel
consulting (Average Experience – 7.2 Years)
• Structured Trainings – Soft Skills, Technical and
Industry Updates; thus delivering
• Intelligent Ticketing
• Onsite Travel Management through Implants
• Dedicated Account Management Services
1/12/2011 SLIDE 11 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

12. Travel Management Consulting
 Key Features
• Corporate Travel Strategy
• Travel Policy Creation and Implementation
• Supplier Management
• Preferred Account Management Program for Durr
India
• Service Level Agreement
• Online Traveller & Travel Booker Satisfaction
Surveys
• Management Reports Indicating Travel Policy
Compliance
• Regular Account Management Meetings/Telephone
Reviews
1/12/2011 SLIDE 12 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

13. Offshore Travel Management
 Key Features
• Real Time access and no time lags.
• Cost Effective – Substantial Saving from current travel spend
• Integrated database and reservations system- connects to an
extensive network worldwide.
• Instant Access, Instant Quotes & Instant Issuances
• Searches across
•Other market GDS / multiple countries
•Consolidators and
•Negotiated Private fares across the Uniglobe
Network.
• Substantial Saving From current travel spend
• Single Point of Contact - for booking, ticketing and all travel
related services
• Reach to maximum airlines in most places for the greatest
range of options in currencies and services
1/12/2011 SLIDE 13 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

14. Offshore Air Ticket Booking Process
Flow
Checks fare on Fare Finder
Booking request by
Durr India
email from Durr India (Multiple GDS / )
offices at
India/Worldwide Checks fare on
MIS Sent Consolidator site
Every month
Checks fare On
Booking / Enquiry received by Indian GDS
Uniglobe ATB –Travel Desk
At Chennai
Payment to Uniglobe ATB –
BTA / Cheque payment
Best Fare
Approved
Tickets Issued and sent to Best Available Options
the traveler by Email given to Traveler
of Durr India
1/12/2011 SLIDE 14 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

15. UNIGLOBE Hotel Consolidation Program
 Key Features
 Pre-negotiated tariff with most of the hotels Globally
 Negotiate fares on behalf of US Technology for specific
properties requested for.
 Check the Rate of the Day / Online Hotel tariff for any
offers
 Check the GDS Hotel Tariffs
 The best option shall be provided to the approval.
1/12/2011 SLIDE 15 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

16. Ongoing Cost Reduction Program
7 Steps to Cost Reduction
1) Evaluating your current cost-management strategies
2) Identifying missed savings opportunities
3) Overseeing implementation of travel policy, compliance,
adjustment
4) Focused spending, consolidation of travel purchases and
preferred vendor selection
5) Reviewing and predicting travel patterns
6) Monitoring supplier policies to capitalize on new
opportunities
7) Benchmarking Fares
1/12/2011 SLIDE 16 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

17. UNIGLOBE Carbon Neutral Program
 Key Features
• CO2 tracking for companies who travel for business
or Leisure
• To purchase carbon credits in order to offset a
portion of the CO2
1/12/2011 SLIDE 17 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

18. Documentation / Visa Services
 Unmatched Documentation Services
• Experienced personnel managing round the clock
servicing for
• Passport
• Visas
• FRRO
• Excellent relationships with major visa consulate
and passport issuing authorities
• Up-to-date knowledge on documentation matters
• Use of technology for efficiency management
1/12/2011 SLIDE 18 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

19. Crisis Management
 Key Features
• Help in Draft of Crisis Management Policy for the
corporate with global standards
• Capabilities of destination intelligence, travel alerts
and incident reporting
• Detail profiling for emergency Access and tracking
of Travelers in warning zones
• We provide to keep the travelers informed of
potential and actual risks before, during and after a
business trip
• Medical Pre Trip Suggestions and Travel tips
1/12/2011 SLIDE 19 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

20. 24*7 Emergency Services
 Key Features
• 24 hours, 7 Days a week emergency service
• Unmatched assistance for international travelers
• Change reservation
• Lost-baggage assistance
1/12/2011 SLIDE 20 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved. Back

21. Innovative Technology
INNOVATIVE
TECHNOLOGY
Reporter
Fare Complete Quality Essential
Search Manager Access
Access Complete
On-line
Itineraries Online Tracker
Complete
Communicator
1/12/2011 SLIDE 21 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

22. UNIGLOBE Complete Communicator
 Travel Profiling System
• Automated traveler profile download to reservations
• Ensures error free reservation
• Compatible with all Booking GDS system
1/12/2011 SLIDE 22 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

23. UNIGLOBE Complete Quality Manager
 Key Features
• Validates PNR on Pre-defined Quality Check Points
• Customize as per corporate travel policy
• Traveler Profile information auto captured
• Alerts for Policy violation
• Durr India
• UNIGLOBE Air Travel Bureau
• Enables waitlist clearance
• Checks fare rules
• Lowest Logical Available Fare Search
• Check seat / individual traveler preference.
1/12/2011 SLIDE 23 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

24. Snapshot of Uniglobe Quality Manager
1.BALA/ASHWIN MR
2 LH 755 Q 10MAR 2 BLRFRA HK1 0325 0845 10MAR E
LH/4QALPB
3 LH 754 Q 19MAR 4 FRABLR HK1 1225 0125 20MAR E
LH/4QALPB
4 AP BLR +91 80 28528395 - UNIGLOBE AIR TRAVEL BUREAU -
A Seat block has been
5 TK TL17FEB/BLRUG3130
6 SSR RQST LH HK1 BLRFRA/35DN,P1/S2 automatic as per profile
7 SSR RQST LH HK1 FRABLR/35CN,P1/S3
8 RMF UTMAQUA PLATINUM FARES 16FEB 0912 -2.7.6-
9 RMF UTMLOWER FARE FOUND ON CURRENT
ITINERARY Savings on current itinerary
10 RMF UTMTOTAL FARE OF 32374
11 RMF UTMSAVINGS OF 25330.00
12 RMF UTMLOWER FARE FOUND ON FOLLOWING Identified (LH)
ITINERARY
13 RMF UTMEK 569Q 10MAR BLRDXB NN1 0415
0650
14 RMF UTMEK 45Q 10MAR DXBFRA NN1 0840 1245
15 RMF UTMEK 46Q 19MAR FRADXB NN1 1425
2330
16 RMF UTMEK 564Q 20MAR DXBBLR NN1 0340
0850 Savings on alternate
17 RMF UTMTOTAL FARE OF 28542.00
18 RMF UTMSAVINGS OF 29162.00
)>md itinerary identified (EK)
GENERAL - Q0 C0 (0)
--- RLR ---
RP/BLRUG3130/BLRUG3130 GV/AS 16FEB09/1157Z
4QALPB Search process is still on
18 RMF UTMSAVINGS OF 29162.00
19 RMF UTMSET FOR FUTURE LOW FARE CHECK until the time-limit expires
PROCESSING
1/12/2011 SLIDE 24 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

25. UNIGLOBE Complete Tracker
 Passport and Visa Tracker
• Tracks movement of passports and visas
• Email Alerts
• Passport Expiry
• Visa Expiry
• Booklet completion
1/12/2011 SLIDE 25 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

26. UNIGLOBE Essential Access
 Online Booking Tool
• Based of leading Self Booking Platform used and
tested by UNIGLOBE Travel in advanced travel
markets
• UNIGLOBE Air Travel Bureau will provide end-to-
end solution to US tech in implementing SBT
solution
• Customize
• Implement and Adoption
• Analytical Studies (MIS)
1/12/2011 SLIDE 26 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

27. UNIGLOBE Reporter
 Key Features
• Automated Reservation download from CRS
• Minimal manual intervention for invoice generation
• Exhaustive actionable management reports
generation on;
• Network Spend Consolidation
• MI by Profit center/Cost center/Projects
• Directional/Class/Airline/City-pair spend
• Online reports
• SLA Compliance Reporting
• Refund / Cancellation –Tracking and Reporting
• Savings accrued/savings Missed – Reason codes
• Vendor Deal tracking
• Average Ticket Price MIS
• Savings Offered/Accepted/Declined
1/12/2011 SLIDE 27 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

28. Key Check-Points to get started
Discuss and Implement UNIGLOBE
Customer Satisfaction Program
Coordinate and Distribute E-Newsletters
On-site Agency Orientations
for Account Personnel
Implement Administrative Coordinate Corporate and
and Accounting Procedures Travel Coordinators Training
Implement UNIGLOBE Reporter
Implement UNIGLOBE
Rescue Line Program
Discuss and Implement Implement UNIGLOBE Essential Access
Travel Management (if applicable)
Report Program
Implement UNIGLOBE Complete Quality Control
Distribute/Complete Personal Travel Profiles
Distribute/Complete Corporate Travel Profiles
Review Corporate Travel Policy
Announcement of UNIGLOBE Appointment
1/12/2011 SLIDE 28 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

29. Key Check-Points to get started
Discuss and Implement UNIGLOBE
Customer Satisfaction Program
Coordinate and Distribute E-Newsletters
On-site Agency Orientations
for Account Personnel
Implement Administrative Coordinate Corporate and
and Accounting Procedures Travel Coordinators Training
Implement UNIGLOBE Reporter
Implement UNIGLOBE
Rescue Line Program
Discuss and Implement Implement UNIGLOBE Essential Access
Travel Management (if applicable)
Report Program
Implement UNIGLOBE Complete Quality Control
Distribute/Complete Personal Travel Profiles
Distribute/Complete Corporate Travel Profiles
Review Corporate Travel Policy
Announcement of UNIGLOBE Appointment
1/12/2011 SLIDE 29 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.

30. Thank You
1/12/2011 SLIDE 30 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.