9. Formal statements of expected product
performance by the manufacturer
Warranty sales can increase profits considerably
It’s peace of mind for consumers
10. These reduce buyer’s perceived risk.
Helps in selection as it suggests that product is of
high quality and service performance are
dependable.
It’s peace of mind for consumers.
11. These slides were created by Ashish Soni, IIT Delhi during a
Marketing internship by Prof. Sameer Mathur, IIM Lucknow
(See www.IIMInternship.com)